Okujozankei Onsen Kasho Gyoen

Everything was excellent. People are nice and so kind. Food was really delicious. The view from room and lobby was fantastic and saw even deers several times. I really wish another chance to visit there.

Super comfy, meal delicious, gorgeous view.

Amazing location and amazing room. Service was personal and impeccable. Food was top notch and quality of food used was amazing. Every meals looks like a fine dine standard meal. View from room was amazing!!!

If you were choose one hotel that reflect the japanese wilderness experience in luxury setting this is it. Best food on Japan. 1 1/2 hour from Saparo and 1 from Niseko.

Returning visitor - been about a year and a half since my last visit and was happy to see the spa folks still there. However we did have a dislike for a newer service they have using an electric scalp machine (do not recommend as it was very painful and traumatizing for my partner). The massage services were wonderful as usual. An issue though (same as last time), was cleaning of higher shelves. I placed my clothes on the higher shelves (I’m taller) and they came back chock full of dust. Please get your cleaning staff and step ladder so they can clean all the way up. This was an issue last visit and was told they would address it but seems perhaps this was forgotten. 😅 Dinner was awkward this go around in that there is now a service charge for private dining rooms. Also reservations were required. While they made it work for my family I wish I’d have known about this in advance as that was a change. I’d have made advanced reservations if I could just to avoid the awkwardness that came during our stay. Food was just as good as before. Thank you. A lot of new faces but still some friendly ones. Since English didn’t appear to be any except perhaps 1 team members default language, there were some mix ups on seating and service but eventually got those worked out (just not ideal). Rooms were perfect. No complaints here, only joy (room service was good). Only ask would have been to have the Ryoken with more slippers and robes for taller travelers like myself.