Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

Does the hotel allow pets?

Yes, the property allows pets in specific rooms only. A pet deposit of MXN 1000 per stay is required, and guests should contact the property directly to arrange bringing pets.

What are the check-in and check-out times?

Check-in is from 15:00 to 22:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features does the hotel offer?

The property offers limited wheelchair accessibility, including step-free entrances and accessible facilities. However, specific details about accessible rooms and bathrooms are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in Tulancingo, approximately 2.8 km from La Floresta Park, 3.0 km from Centro Cultural Ricardo Garibay, and 28.5 km from Duendes Museum. The preferred airport is Benito Juarez International Airport, located 115.2 km away.

Does the hotel have a swimming pool?

Yes, the property features an outdoor swimming pool, which is seasonal and may be closed on certain days.

What are the hotel's policies for guests staying with children?

Children are allowed at the property, but specific age-related policies for free stays are not mentioned.

Hotel La Joya Tulancingo

What guests think

Across reviews, Hotel La Joya Tulancingo stands out as a comfortable, family‑friendly option with clean rooms, helpful staff, and convenient location, though recurring noise between rooms, occasional bathroom odors, and some maintenance hiccups temper otherwise positive impressions.

Facilities like the pool, gardens, and tennis court are appreciated, but a few guests mention the pool not being heated or clean and some outdoor areas needing upkeep. The restaurant and breakfast receive frequent praise for tasty food, with occasional complaints about service or extra charges for coffee. Overall, expect a comfortable stay with useful amenities if you are not sensitive to noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests appreciate the pool, gardens, and tennis court, with several activities available. Some report the pool not being heated or clean and note maintenance needs in outdoor/play areas.

Related guest reviews

10

Julie

24 Jul 2025

·

Stayed 1 night

Nous avons passé une nuit super dans cet hôtel. La chambre etait calme, propre et bien équipée et il y avait des tas d'activités à faire à l'extérieur : piscine, tennis, ping pong, etc.... Nous avons adoré.

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $57	7 $56	8 $56	9 $56	10 $56
11 $55	12 $56	13 $56	14 $58	15 $56	16 $58	17 $57
18 $57	19 $57	20 $57	21 $58	22 $57	23 $57	24 $58
25 $58	26 $57	27 $57	28 $56	29 $56	30 $58	31 $57

Su	Mo	Tu	We	Th	Fr	Sa
1 $58	2 $57	3 $57	4 $57	5 $58	6 $57	7 $67
8 $67	9 $57	10 $57	11 $57	12 $57	13 $57	14 $58
15 $57	16 $57	17 $56	18 $59	19 $57	20 $57	21 $57
22 $57	23 $57	24 $59	25 $57	26 $57	27 $57	28 $57
29 $57	30 $57

About this property

Location

Room options

Premier Double Room, 2 Double Beds

Deluxe Room, 1 King Bed

Deluxe Double Room, 2 Double Beds

Junior Suite, 1 King Bed

Junior Suite, 2 Double Beds

Premier Double Room, 1 King Bed

Guest reviews of Hotel La Joya Tulancingo

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What guests think

Property policies

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