Hotel Palapa Palace

Name: Hotel Palapa Palace
Address: Boulevard Belisario Dominguez, 4389. Fraccionamiento La Gloria, Tuxtla Gutierrez, Chiapas, Mexico, Tuxtla Gutierrez, Chiapas, Mexico
Rating: 8.13

"Great, comfortable rooms"

Amenities

Show all

Property description

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall...

‌

Book on Vio

Filter by:

‌

Guest reviews

8.1

Very good

Based on 419 verified reviews

Who stays here?

Business

36%

Couple

19%

Family

27%

Group

16%

What guests think

AI-generated summary based on recent guest reviews

At Hotel Palapa Palace, guests frequently praise the friendly, helpful staff and convenient, quiet location near shops, while recurring issues include unreliable Wi-Fi and several reports of reservations not being honored, alongside occasional water outages or maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

Mario

25 Dec 2025

Stayed 1 night

Excelente

José Alfredo

30 Jul 2025

Stayed 2 nights

Lars

20 Jul 2025

Stayed 1 night

Unfortunally I was only able to stay 1 day, with my wife, but have no complaints about it. When we come back to that area, we wil most surtainally look into it. Had many things we didn't have time to discover.

Yoshua

17 May 2025

Stayed 2 nights

Cristhian

22 Mar 2025

Stayed 1 night

Nice place

Boulevard Belisario Dominguez, 4389. Fraccionamiento La Gloria, Tuxtla Gutierrez, Chiapas, Mexico

Location

With a stay at Hotel Palapa Palace in Tuxtla Gutierrez, you'll be a short 5-minute walk from Plaza Ambar and within 3 minutes by car from Chiapas Convention Center. This hotel is 12.6 mi (20.2 km) from Canon del Sumidero National Park and 1.9 mi (3 km) from Foro Chiapas.

Plaza Ambar(0.2 Miles)

Foro Chiapas(2.1 Miles)

Chiapas Fairgrounds(2.3 Miles)

Plaza Crystal Shopping Mall(2.3 Miles)

Joyyo Mayu Park(2.4 Miles)

Chiapas Convention Center(2.4 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 13:00 to 18:00

Before 13:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Cooked-to-order breakfasts are served on weekdays from 7:00 AM to noon and on weekends from 8:00 AM to noon for a fee, approximately MXN 130 to 250 for adults and children.

Yes, the property allows pets in specific rooms only, with a pet deposit of MXN 500 per stay. Service animals are exempt from fees.

Check-in is from 1:00 PM to 6:00 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available for a fee and should be requested in advance.

Yes, airport shuttle services are available for a surcharge. Guests can arrange the transfer through the property.

The property features step-free entrances and wheelchair-accessible facilities, including public areas and bathrooms.

The hotel is located a short 5-minute walk from Plaza Ambar and within 3 minutes by car from Chiapas Convention Center. It is approximately 12.6 mi (20.2 km) from Canon del Sumidero National Park.

Yes, there is an outdoor pool available, with access from 8:00 AM to 9:00 PM.

One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

The property does not provide specific information about extra beds or cribs. Guests are encouraged to contact the property directly for details regarding availability and any associated costs.

Have a question?

Instant AI responses are based on hotel information

Similar properties

‌