Meliá Casa Maya Cancún
243 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
243 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Meliá Casa Maya Cancún, les prix par nuit s'élèvent en moyenne à 243 $US pendant le mois le moins cher (septembre) et à 360 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 333 $US |
| février | 360 $US |
| mars | 352 $US |
| avril | 333 $US |
| mai | 291 $US |
| juin | 259 $US |
| juillet | 259 $US |
| août | 320 $US |
| septembre | 243 $US |
| octobre | 260 $US |
| novembre | 283 $US |
| décembre | 333 $US |
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sept. · 243 $US
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Le plus cher : février (env. 360 $US)
Le moins cher : septembre (env. 243 $US)
À propos de cet établissement
Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notam...
Équipements
Prenez soin de vous en profitant des massages, des soins corporels et des soins du visage qui vous sont proposés dans l'enceinte de l'hébergement. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines extérieures, un parc aquatique gratuit et un court de tennis extérieur. Cet hébergement propose également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service de garde d'enfants. Une navette payante vous conduit dans les principales destinations aux alentours de l'hébergement.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Laissez vous tenter par un large choix de spécialités Cuisine locale que propose Merkado, l'un des 4 restaurants de cet hébergement. Dure journée ? L'hébergement abrite 3 bars/lounges, idéal pour un moment de détente.
Chambres
Les 260 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les salles de bain comprennent une douche, des articles de toilette gratuits et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un téléphone et une cafetière ou une bouilloire. Le service d'entretien est assuré tous les jours.
Emplacement
En choisissant Meliá Casa Maya Cancún à Cancún (Zona Hotelera), vous serez à 1 min en voiture de Plage de Langosta et à 6 min de Cancún Center (centre de congrès). Cet hébergement au bord de la plage se trouve à 7,9 km de La Isla (centre commercial) et à 8,4 km de Ferry Ultramar Puerto Juárez.
À proximité
Lagune Nichupté(0.1 miles)
Plage de Langosta(0.2 miles)
Tour Escénica(0.6 miles)
Plage Tortuga(0.8 miles)
Théâtre de Cancún(0.8 miles)
Plage Playa Linda(1.1 miles)
Cancún Golf Club at Pok Ta Pok(1.6 miles)
Plage Las Perlas(1.6 miles)
Playa Ancha(2 miles)
Centre commercial Plaza Caracol(2.2 miles)
Centre commercial Puerto Cancun Marina Town Center(2.5 miles)
Plage de Caracol(2.7 miles)
Terminal de Ferry UltraMar(2.8 miles)
Cancún Center (centre de congrès)(2.9 miles)
Plage de la Gaviota Azul(3.1 miles)
Aéroport international de Cancún (CUN)(17 miles)
Aéroport international de Tulum (TQO)(109 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Courts de tennis
Emplacement
Boulevard Kukulcan KM 5.5. Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexique
Lagune Nichupté (0.1 miles)
Plage de Langosta (0.2 miles)
Tour Escénica (0.6 miles)
Plage Tortuga (0.8 miles)
Théâtre de Cancún (0.8 miles)
Plage Playa Linda (1.1 miles)
Options de chambre
4
Melia Suite Garden View with Balcony
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
872 ft²
BalconClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
5
The Level, Chambre, vue océan
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
441 ft²
ClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
5
Melia Room, Chambre, vue océan
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
441 ft²
ClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
5
The Level, Chambre, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
517 ft²
ClimatisationWi-Fi (gratuit)Mini bar
6
the Level Suite Swim Up
Détails de la chambre
1 Très Grand Lit Double
Couchages 4
872 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
4
Melia Room, Chambre, balcon, vue océan
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 3
517 ft²
ClimatisationWi-Fi (gratuit)Mini bar
6
The Level, Suite, vue océan
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
872 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
7
the Level Grand Suite
Détails de la chambre
1 Très Grand Lit Double
et 2 Lits Simples
Couchages 8
1119 ft²
BalconClimatisationWi-Fi (gratuit)Salon séparé
6
the Level Room Swim Up
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
441 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
5
Melia Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
2 Lits Doubles
Couchages 4
872 ft²
BalconClimatisationWi-Fi (gratuit)Berceau(x) (gratuit)
Avis des voyageurs
8.1
Très bien
Basé sur 4 156 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
35%
Familles
46%
Groupes
13%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Les voyageurs décrivent le Meliá Casa Maya - Cancun - All Inclusive comme un petit complexe hôtelier familial en bord de mer, proposant des chambres rénovées et spacieuses, un personnel accueillant, une plage calme propice à la baignade et un parc aquatique très prisé, malgré une variété culinaire limitée et quelques problèmes d'entretien ou d'incohérences dans le service.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Les voyageurs décrivent le Meliá Casa Maya - Cancun - All Inclusive comme un petit complexe hôtelier familial en bord de mer, proposant des chambres rénovées et spacieuses, un personnel accueillant, une plage calme propice à la baignade et un parc aquatique très prisé, malgré une variété culinaire limitée et quelques problèmes d'entretien ou d'incohérences dans le service.
De nombreuses familles apprécient la disposition pratique des lieux, la piscine animée et les divertissements quotidiens. Plusieurs avis signalent l'absence de salle de sport et de spa, ainsi que la difficulté d'obtenir des réservations pour le dîner. Cet établissement convient aux familles privilégiant la simplicité à la diversité des prestations.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Complexe compact avec un parc aquatique, une piscine et un accès direct à la plage très appréciés ; toutefois, l'absence de salle de sport et de spa, ainsi que l'unique bar extérieur et le nombre limité d'ascenseurs, peuvent entraîner des attentes.
Avis de voyageur à ce sujet
10
Melvin
18 juil. 2025
·
A séjourné 4 nuits
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
This hotel is wonderful. It is not perfect, but it is great. Let me states some pros and cons. I'll start with the cons. The food was a hit or miss for me. Some of the food was very bland like the chicken tacos and most of the food at the Italian restaurant. That restaurant is only open for dinner and a reservation was needed. The service there was bad, too. We waited too long for below average food. It was also really disappointing that the Italian place is the only place that pizza is guaranteed to be available. One of my kids REALLY loves pizza. They did have tacos every night at The Grill. I can only recommend the asada tacos. They were great! The chicken tacos were really bad. No flavor whatsoever. The buffet is also hit or miss, but the are more hits there. Now onto the pros. The restaurant by the beach is awesome. I think we tried everything there and loved it all. At night a reservation is needed, but it is very worth it! I think you do need to be in a room at The Level to get into that restaurant. We had two rooms at this hotel and both had great views. The AC in the rooms was top notch. It felt great to go to the rooms for relief from the heat. The waterpark was a nice added bonus to the hotel, but it was not for us. We preferred the BEACH. The beach really made this hotel the BEST. In the past we have stayed at hotels in Cancun where the beaches are not good. The beach was SO GREAT that we never set foot in any pool. I highly recommend this hotel.
8
Angelica
18 avr. 2025
·
A séjourné 4 nuits
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
8
Yarilys
19 juin 2025
·
A séjourné 6 nuits
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
Solo Que no tienen spa ni gym !!!! Pero por todo lo demas nos fue bien !!!
8
Anubhav
16 août 2025
·
A séjourné 4 nuits
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
It only had one main pool with no walk up bar in the pool. Drinks are OK not the best wish there was more options for drinks.
10
Louise
19 janv. 2025
·
A séjourné 14 nuits
No Gym. All else is great.
No Gym. All else is great.
10
Iryna
15 juin 2025
·
A séjourné 7 nuits
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
Everything was perfect- food, services, pools, waterpark. Every evening there were different shows. Perfect for family with kids
4
Milos
19 nov. 2025
·
A séjourné 3 nuits
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
6
Nouman
10 nov. 2025
·
A séjourné 6 nuits
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
2
Janet
18 juil. 2025
·
A séjourné 6 nuits
If you book the LEVEL DO NOT UPGRADE DO NOT UPGRADE DO NOOOT UPGRADE!!! They try to make it look like you are getting a steal but in reality the level comes with perks already except transportation and a bigger room but the room is already spacious without the upgrade. The communication is so BAD nobody seems to have answers to ANYTHING, they all just throw you like a little ball to another person and none of them seem to know anything! Made my whole stay so stressful. On top of it we all came back with food poisoning, the food is not good! The restaurants take forever and so does the bar due to them only having one outside bar. The beach is public so be careful. Over all I would not recommend!
If you book the LEVEL DO NOT UPGRADE DO NOT UPGRADE DO NOOOT UPGRADE!!! They try to make it look like you are getting a steal but in reality the level comes with perks already except transportation and a bigger room but the room is already spacious without the upgrade. The communication is so BAD nobody seems to have answers to ANYTHING, they all just throw you like a little ball to another person and none of them seem to know anything! Made my whole stay so stressful. On top of it we all came back with food poisoning, the food is not good! The restaurants take forever and so does the bar due to them only having one outside bar. The beach is public so be careful. Over all I would not recommend!
8
Marcio
15 janv. 2025
·
A séjourné 7 nuits
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé les chambres et les parties communes très propres, mais plusieurs ont signalé des odeurs de renfermé, des traces de moisissure dues à l'humidité ou des fuites, ainsi que des coupures occasionnelles d'eau chaude.
Avis de voyageur à ce sujet
10
Stephen
16 nov. 2025
·
A séjourné 8 nuits
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
8
Antonia Estrada De
7 août 2025
·
A séjourné 5 nuits
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
The check in area has a rare smell (it stinks) The room was great but the bathroom needs to be remodeled the sink faucet is rusted and the showered looked there was mold due to the humidity in the shower. Recommend more help in the pool area -drinks would take a while.
6
Cordel Joy
15 nov. 2025
·
A séjourné 5 nuits
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
6
Stephanie
7 juil. 2025
·
A séjourné 5 nuits
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
10
Keliney
9 juin 2025
·
A séjourné 5 nuits
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
The beach is the winner. Exceptional. The aesthetic of the hotel is beautiful. Small enough to not feel overwhelming, especially if travelling with little ones. Service is impeccable. Special shoutout to: Daniel from the international restaurant Uzi And Francisco - Grill restaurant Dylan and Christian at Cape Nao restaurant Fabuola at marketing team- very friendly and great host. Improvements- Cleanliness. They need to clean up the floors more often. Bathrooms left a lot to be desired, we found our shower needed a deep clean. Gym- a resort needs a gym. I didn’t even check this in advance of booking because it’s usually a given, was surprised to learn there was none. Babysitting- nice to have but if you guys could add this in the future, it’ll be a welcomed addition for many families. Overall- thank you!
4
Vilma A
9 nov. 2025
·
A séjourné 6 nuits
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
10
Suleidy
21 févr. 2025
·
A séjourné 4 nuits
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
Our stay at Melia Casa Maya was excellent. The staff were extremely accommodating, welcoming and were very attentive. Everyone that we encountered offered professional and caring service. The facilities were clean and the food was delicious as well. We love that it was a calm environment, excellent for families or anyone looking for a calm vacation spot.
2
Paula
26 déc. 2024
·
A séjourné 3 nuits
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
10
Jeffrey R
30 oct. 2025
·
A séjourné 6 nuits
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
10
Nicole Annette
26 août 2025
·
A séjourné 7 nuits
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
We loved everything food was excellent, clean resort, beach beautiful. Staff was amazing!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres et suites ont été récemment rénovées, sont très spacieuses et offrent une vue magnifique sur l'océan ; certains clients ont toutefois mentionné des installations de salle de bain datées, des problèmes occasionnels de climatisation ou d'entretien, ainsi que des nuisances sonores liées au déplacement du mobilier.
Avis de voyageur à ce sujet
8
Daniel
8 févr. 2026
·
A séjourné 6 nuits
Me encantaron las habitaciones muy grandes y con una súper vista .
Me encantaron las habitaciones muy grandes y con una súper vista .
10
Regan
21 avr. 2025
·
A séjourné 6 nuits
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
Visited Melia for a week this month. Had a wonderful time with our family and 3 young boys (age range 3-7). We loved the smaller size of the resort. The staff and service was excellent. I felt that they were so kind and did their work with joy, despite putting in long hours serving others. The food was good. Nothing extraordinary but it was still enjoyed. Only suggestion was to have greater variability from one night to the next. Overall though, it was very good. Loved the beach. Lots of good memories in the water and at the kids water park. Would definitely recommend.
10
Antonietta
9 nov. 2025
·
A séjourné 5 nuits
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
10
Adam
1 avr. 2025
·
A séjourné 4 nuits
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
6
Stephanie
7 juil. 2025
·
A séjourné 5 nuits
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
Traveled with large family. Learned last minute airport transportation is not included unless you pay for upgrade. Beach was nice with plenty of chairs, waterpark was fun for kids but food was not good. Struggled to find anything the kids would eat. Significant maintenance issues on the property. Our AC was out the majority of our stay, in our upgraded Level suite, making it miserable at night. Repairs were happening at the pool with electrical cords run where wet kids were playing. Elevator was out making it very difficult to make it back and forth to our room. Big chunk of the ceiling collapsed on first floor, looked like a leak.
8
Niki
28 janv. 2025
·
A séjourné 6 nuits
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
Service was amazing! The staff here have it going on. The room was beautiful and the VIEW.
8
YESSENIA
29 juil. 2025
·
A séjourné 5 nuits
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
I am a very picky about cleaning, the room was clean but the bathroom need it more attention the sink, under the snick and the shower. We had a room change because the first one only had a partial ocean view and we had requested an ocean front, they were great at changing the room for us, but the first room had bu
8
Keri
20 mars 2025
·
A séjourné 4 nuits
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
We just returned from our stay at the Melia Casa Maya. We were nervous due to the numerous poor reviews of the resort. We had a family of 4 with a 5 year old and a 7 year old. The good. The resort was beautiful. The pool was clean and great for kids. The beach was sugar soft sand and the water was crystal clear and calm, which was great for the little kids. The room was amazing. (We had a 1 bedroom suite, which gave us privacy as the kids could sleep in the living room) The ocean view was incredible. The waterpark was absolutely amazing for the kids. They loved it and spent a great majority of their time on the slides. Cons: The food... The food at the cafe during lunch was decent, but that's pretty much where it ends. The Italian was edible, but that's about it. The seafood restaurant was decent. The dinner buffet was borderline inedible. We have traveled to Mexico around 20 times, and this was probably the worst buffet I have ever encountered. The breakfast buffet was good. This is the first time we have ever considered leaving the resort to eat somewhere else for dinner. Overall, I would give the resort a 8.5 out of 10 if you are traveling with small children. It's not an upscale resort, but great if you have small children. If they could fix the food issue, I would have no complaints.
10
Yoanella Blanco
25 nov. 2025
·
A séjourné 5 nuits
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
8
Marcio
15 janv. 2025
·
A séjourné 7 nuits
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est fréquemment décrit comme chaleureux et serviable, bien que certains avis mentionnent un service lent ou un manque d'effectif, des problèmes de communication et des maladresses occasionnelles lors de l'enregistrement ou au restaurant.
Avis de voyageur à ce sujet
4
Carina
15 juil. 2025
·
A séjourné 6 nuits
The resort itself is nice. Could use more amenities like another bar since service was very slow to get drinks. Resort is very small and not a lot of dining options. Food was below average. Staff were rude & not very knowledgeable. I upgraded to the Level and was told multiple times things that would come with the upgrade were not included after all. Wasted several hours of my vacation to try and sort everything out. One person says one thing and another person says another. Everyone needs to be on the same page to avoid miscommunication and confusion.
The resort itself is nice. Could use more amenities like another bar since service was very slow to get drinks. Resort is very small and not a lot of dining options. Food was below average. Staff were rude & not very knowledgeable. I upgraded to the Level and was told multiple times things that would come with the upgrade were not included after all. Wasted several hours of my vacation to try and sort everything out. One person says one thing and another person says another. Everyone needs to be on the same page to avoid miscommunication and confusion.
10
Adam
1 avr. 2025
·
A séjourné 4 nuits
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
10
Janelle
27 nov. 2025
·
A séjourné 6 nuits
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
6
Gianne Krystal
9 juil. 2025
·
A séjourné 5 nuits
Stayed during June 29-July 4 in Melia Suite. We booked this hotel for its location, the beach and water slides since we have a son we knew would enjoy them. Upon arrival, we were greeted with warmth and friendly service. Check in was quick, however it lacked explanation of the property’s amenities. Let’s start with the restaurants. The food choices are very limited. The grill offered the same food everyday. Would’ve appreciated different menus each day. The Italian restaurant was the best among the restaurants I should say. The pizza was the only food my son enjoyed. Our minibars weren’t stocked everyday. We always had to go downstairs to ask for bottle water since their phone in the room to call directly isn’t working. This became annoying but we chose not to make a big deal out of it. The service in the restaurants were great. You can see all these staff are working hard to make sure you are taken care of. I appreciate all the staffs on each restaurant for their service. On the other hand however, the service in the pool is lacking. There are only two servers in the pool which delayed service. The bar had its good and bad days. The service was slow despite seeing three bartenders behind the bar. Overall, this hotel needs a lot of work. We were disappointed in many reasons but appreciate the staff’s hard work. Are we gonna come back? Probably not.
Stayed during June 29-July 4 in Melia Suite. We booked this hotel for its location, the beach and water slides since we have a son we knew would enjoy them. Upon arrival, we were greeted with warmth and friendly service. Check in was quick, however it lacked explanation of the property’s amenities. Let’s start with the restaurants. The food choices are very limited. The grill offered the same food everyday. Would’ve appreciated different menus each day. The Italian restaurant was the best among the restaurants I should say. The pizza was the only food my son enjoyed. Our minibars weren’t stocked everyday. We always had to go downstairs to ask for bottle water since their phone in the room to call directly isn’t working. This became annoying but we chose not to make a big deal out of it. The service in the restaurants were great. You can see all these staff are working hard to make sure you are taken care of. I appreciate all the staffs on each restaurant for their service. On the other hand however, the service in the pool is lacking. There are only two servers in the pool which delayed service. The bar had its good and bad days. The service was slow despite seeing three bartenders behind the bar. Overall, this hotel needs a lot of work. We were disappointed in many reasons but appreciate the staff’s hard work. Are we gonna come back? Probably not.
10
William
2 avr. 2025
·
A séjourné 7 nuits
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
The service here was top notch. The bartenders, servers, and entertainment crew was awesome. It is a chill environment and quiet in the evenings great for people just looking to relax. As well as fun activities in and around the pool during the day. Ariel the bartender, Oscar M the waiter, and Antonio on the entertainment crew were amazing and felt like a friend by the end of the trip.
4
Vilma A
9 nov. 2025
·
A séjourné 6 nuits
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
10
Jay
12 avr. 2025
·
A séjourné 5 nuits
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
This was an amazing experience for me and my family. The staff is helpful, attentive and made us feel extremely welcome and taken care of. The food was great, the facilities beautiful. I’d definitely choose this hotel if I visit again, it’s smaller than some hotels in the area and I think it’s what makes it even more charming as they really focused on fulfilling all our needs and getting around was also easy and accessible. Thank you Melia Casa Maya!!!!!!
10
Lidia Fernanda
17 août 2025
·
A séjourné 4 nuits
Excellent staff, very attentive to our needs, and constantly checking on us.
Excellent staff, very attentive to our needs, and constantly checking on us.
10
Sheryl
9 nov. 2025
·
A séjourné 3 nuits
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
6
aracely
19 juin 2025
·
A séjourné 4 nuits
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
The beach was nice. Small enough resort so that everything is close enough (beach, pool, restaurants). Food was average. Service was slow. Check in staff was rude.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé sur une baie calme et propice à la baignade, idéale pour les enfants ; l'accès public à proximité peut rendre la plage plus fréquentée les week-ends. Certains ont apprécié le calme du site, éloigné des zones de fête.
Avis de voyageur à ce sujet
8
aleli
3 nov. 2025
·
A séjourné 2 nuits
Todo súper bien en la estancia personal amable, solo muy poca variedad en el menú del buffet. Sin embargo los restaurantes de reservación están muy buenos. La playa es hermosa; solo se llena mucho porque a lado del hotel está la entrada al público en general. El área de juegos muy padre mis hijos se divirtieron mucho.
Todo súper bien en la estancia personal amable, solo muy poca variedad en el menú del buffet. Sin embargo los restaurantes de reservación están muy buenos. La playa es hermosa; solo se llena mucho porque a lado del hotel está la entrada al público en general. El área de juegos muy padre mis hijos se divirtieron mucho.
8
Aprille Noraine
1 sept. 2025
·
A séjourné 4 nuits
Great location.
Great location.
6
Magdalena
24 juil. 2025
·
A séjourné 7 nuits
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
The property is nice, it’s newly remodeled and our one bedroom suite was awesome with great views. The water park was also great. But, it’s a smaller resort than we are used to. They only had two restaurants in addition to the buffet. And a BIG negative was the fact that the beach was public. There were so many people not from the hotel using the beach and there are no restrooms provided for them - we saw poop floating in the water. It was very disappointing. Also, zero shade on the beach. Almost no palm trees or umbrellas to provide some shade. There were 4 umbrellas for 200 or so chairs. We will not return.
10
Adam
1 avr. 2025
·
A séjourné 4 nuits
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
Really clean property and our room was amazing! Had a suite on the top floor. Staff was fantastic and our concierge Victor was fantastic! Location is away from party hotel zone so it was nice and quiet for that. lots of families here as well.
8
Paul
24 févr. 2025
·
A séjourné 6 nuits
Nice sand beach. Clean, food was average.
Nice sand beach. Clean, food was average.
6
Nouman
10 nov. 2025
·
A séjourné 6 nuits
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
6
Marine
18 oct. 2025
·
A séjourné 5 nuits
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
Property is small but nice, pretty well maintained. Beach is swimmable, shallow enough for kids, no large waves, it is clear, color is a bit green but still nice. Service was excellent most of the time. But there were a couple of moody bar tenders, the beach chair guy wouldn't move an umbrella and one day, no seats in the regular beach area. Food was decent, everyone found something to eat but sizing and presentation of food varies from day to day.
8
Brenda Cecilia
21 mai 2025
·
A séjourné 6 nuits
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
This is a fantastic option for families with young children. The breach is pristine, ocean shallow and gentle enough for our toddler to confidently walk a good ways in and the waterpark was so much fun - a daily must. Our 3 year old also LOVED the kids program activities and the teachers especially Cecilia and Abi were amazing with him despite him so young and often being the only child not fluent in Spanish. We really enjoyed our stay and felt safe and truly cared for.
10
moses
3 sept. 2025
·
A séjourné 7 nuits
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
I'm going to cut to the chase since my review was too long so I had to edit it twice.I paid just over 2,000 for 7 day package with my wife and I with flights included through expedia. So, taking that into consideration, I rated this hotel highly; because for what I paid for I certainly got my money's worth and considering I read some reviews that caused me hesitate-It certainly exceeded our expectations. Food-wise, while the other two resorts I stayed at had at least one more restaurant to offer and somewhat of a bigger sized buffet, My wife and I, including 3 other families that joined didn't lack finding something we all enjoyed and were quite happy with! There were two restaurants to choose from besides the buffet. There was some confusion with the 3rd restaurant we wanted to try called "The Grill" they eventually told us its closed for a few days so we never tried it. There wasn't a dedicated coffee or ice cream stand like the last place I went to had, but whenever we asked for a specialty coffee at the restaurant or bar, they did a great job at it, same with ice cream, if you ask a server they bring you some. The Ocean-Water was crystal clear and see-through for at least the first 40-60 feet with hardly any waves, perfect for kids! The pool was great, it was maybe 22 feet wide and 120ft long, and its depths varied so that my one year old son could walk around in the shallow section which he loved! The water park was cool. Rooms were clean! For the price overall-5 star!
8
Mariya
1 mai 2025
·
A séjourné 7 nuits
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
I like the beach. It just needs to be cleaned better: the beach beds and tables should be cleaned daily, seaweeds should be removed regularly.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les avis sur la restauration sont partagés : plusieurs clients ont apprécié certains restaurants et le petit-déjeuner, mais beaucoup ont trouvé le buffet restreint avec un choix limité d'options pour enfants ou végétariennes, et des réservations pour le dîner obligatoires malgré une disponibilité irrégulière.
Avis de voyageur à ce sujet
8
Angelica
18 avr. 2025
·
A séjourné 4 nuits
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
Pros: Nice hotel with super friendly staff. The restaurants requiring reservations had amazing food. The water park was a big plus . I really liked that it wasn’t one of these extremely large resorts where time is consumed getting to the different areas, this is just perfect. Plenty of beach and pool chairs at any time of the day. Cons: The buffet food leaves a lot to be desired. There aren’t many options for kids. The drinks could be bette.
2
Magalis Maria Delfin
24 juil. 2025
·
A séjourné 4 nuits
I traveled to Mexico for the first time with my children. The service from the staff at this hotel is terrible (when you order a drink, it takes hours to bring it to the table). The food is scarce. The beach is perfect, free of sargassum, and the hotel is very clean. I had to speak with the very kind manager about dining at a restaurant, since they had no availability for five days. I do not recommend the hotel.
I traveled to Mexico for the first time with my children. The service from the staff at this hotel is terrible (when you order a drink, it takes hours to bring it to the table). The food is scarce. The beach is perfect, free of sargassum, and the hotel is very clean. I had to speak with the very kind manager about dining at a restaurant, since they had no availability for five days. I do not recommend the hotel.
10
Janelle
27 nov. 2025
·
A séjourné 6 nuits
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
This was a great resort. The staff are very friendly and helpful, it was very clean, the room was great, food was awesome, the waterpark was awesome for my son. I have zero complaints, as a matter of fact we have rebooked to come back in the spring!
8
Maciej
31 août 2025
·
A séjourné 4 nuits
Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants
Pros: remodelled, updated, stylish, clean, great for kids, good value for money, friendly staff, good selection of TV channels, internet Cons: bathrooms, elevators, inconsistent food quality, far from stores and restaurants
6
Hassan
6 août 2025
·
A séjourné 5 nuits
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
Staff and service was awesome but food was awful, buffet foods quality was awful, restaurants foods was good but they have shortages of crew and food deliver very late and cold, two times I received my appetizer after finish main course.
6
Merlissa
17 juil. 2025
·
A séjourné 4 nuits
No fue lo que esperaba , el buffet es como un 6.5/10 Y los restaurantes son lo más mejorcito , pero es con reserva y habían días que no podía reserva por que ya están llenos , y eso son solo dos restaurant para la cena , la expedía en general es un Ok Creo que no lo repetiría .
No fue lo que esperaba , el buffet es como un 6.5/10 Y los restaurantes son lo más mejorcito , pero es con reserva y habían días que no podía reserva por que ya están llenos , y eso son solo dos restaurant para la cena , la expedía en general es un Ok Creo que no lo repetiría .
4
Vilma A
9 nov. 2025
·
A séjourné 6 nuits
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
6
Nouman
10 nov. 2025
·
A séjourné 6 nuits
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
8
wenda
12 août 2025
·
A séjourné 7 nuits
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
The resort is really nice. My family and children really enjoyed the say but the only cons is the food at the mercado, which is the main buffet, is not the best. There is not a variety of food and it doesn't taste good at all. If the food is the buffet gets improved, the rate will be 10/10
10
Yoanella Blanco
25 nov. 2025
·
A séjourné 5 nuits
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Amazing room, beautiful view, daily throughout cleaning. All the staff were so nice and friendly. The entertainment was really good and a lot of variety. The buffet is small compared to other resorts but the quality of the food was good and loved the selection of Mexican food. The beach is nice and there are plenty of chairs for sll the customers. The pool is super nice and the snacks and bar very convenient. No issues to book the specialty restaurants. We also booked an outing at the hotel and it was fantastic. Overall great experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
6
Nicolas
4 nov. 2023
·
Chambre d’un autre temps, la moquette au sol était vraiment sale. Les autres installations aussi à changer, tout du restaurant brûlé, parc à jeux cassé… Le repas est chère et pas très bon
Chambre d’un autre temps, la moquette au sol était vraiment sale. Les autres installations aussi à changer, tout du restaurant brûlé, parc à jeux cassé… Le repas est chère et pas très bon
10
Zaynab
27 oct. 2023
·
A séjourné 3 nuits
J’ai eu une suite avec une cuisine bien aménagée: lave vaisselle , micro onde, refrigérateur, et une clim tres efficace. La piscine est chauffée. Je le conseille pour famille et meme pour des couples tranquille
J’ai eu une suite avec une cuisine bien aménagée: lave vaisselle , micro onde, refrigérateur, et une clim tres efficace. La piscine est chauffée. Je le conseille pour famille et meme pour des couples tranquille
6
Simon
le mois dernier
·
A séjourné 2 nuits
This is a family hotel and very much geared towards children. The pools had kids in alll day. The restaurants had an ok selection of food, but the quality was inconsistent. We had to change rooms as there was construction in the room above our original one. The bar ran out of one brand of mezcal and this was never restocked. The staff did their best, but were overwhelmed by the volume of people a lot of the time.
This is a family hotel and very much geared towards children. The pools had kids in alll day. The restaurants had an ok selection of food, but the quality was inconsistent. We had to change rooms as there was construction in the room above our original one. The bar ran out of one brand of mezcal and this was never restocked. The staff did their best, but were overwhelmed by the volume of people a lot of the time.
10
ARELI
16 août 2026
·
A séjourné 5 nuits
We really enjoyed our stay, very family friendly. Rooms are spacious and clean, staff is very friendly and helpful. Food was good. The only thing that needs a little maintenance is the kids waterpark but my daughter still had a blast
We really enjoyed our stay, very family friendly. Rooms are spacious and clean, staff is very friendly and helpful. Food was good. The only thing that needs a little maintenance is the kids waterpark but my daughter still had a blast
10
Andre
12 août 2026
·
A séjourné 5 nuits
Muito bom o hotel. Não é um resort gigantesco, o que ajuda os deslocamentos de quem está com crianças. O parque aquático é muito bom. Restaurantes e comida muito boa também.
Muito bom o hotel. Não é um resort gigantesco, o que ajuda os deslocamentos de quem está com crianças. O parque aquático é muito bom. Restaurantes e comida muito boa também.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Considering this hotel for your Cancún trip?
Quel est le prix habituel des chambres au Meliá Casa Maya Cancún à Cancun ?
Au cours des 60 à 90 prochains jours, le prix des chambres au Meliá Casa Maya Cancún à Cancun oscille généralement autour de 288 $US par nuit pour deux personnes, allant de 240 $US à 332 $US aux périodes de pointe.
Quel est le meilleur moment pour visiter le Meliá Casa Maya Cancún afin d'éviter les foules ?
Visitez le Meliá Casa Maya Cancún à Cancun en mai pour profiter de la période la moins fréquentée – c'est le mois le plus calme. La demande atteint son maximum en décembre, alors attendez-vous à une forte affluence à ce moment-là.
Quel est le mois le moins cher pour séjourner au Meliá Casa Maya Cancún ?
Septembre est le mois le moins cher pour séjourner au Meliá Casa Maya Cancún à Cancun, avec un prix moyen de 288 $US par nuit ; février est le mois le plus cher, avec un prix moyen de 433 $US. Les prix plus bas en septembre s’expliquent même si mai est le mois le plus calme en termes d'affluence.
Quelles attractions et quel type de voyageurs conviennent au Meliá Casa Maya Cancún ?
Le Meliá Casa Maya Cancún à Cancun est situé à proximité de la plage Langosta, du lagon Nichupté et de Playa Tortugas, ce qui le rend idéal pour passer du temps à la plage et pratiquer des sports nautiques. L'hôtel s'adresse particulièrement aux familles et aux couples et convient aux séjours axés sur la plage, les loisirs et l'aventure.
Comment les tarifs du Meliá Casa Maya Cancún se comparent-ils à ceux des autres hôtels à Cancun ?
Le Meliá Casa Maya Cancún est moins cher que 10 hôtels comparables sur 16 à proximité, avec un prix moyen de 335 $US par nuit contre environ 394 $US pour les concurrents.
Comment le prix par nuit à Meliá Casa Maya Cancún, à Cancún se situe-t-il par rapport aux dernières semaines ?
Le prix actuel de Meliá Casa Maya Cancún, à Cancún est de 223 $US par nuit pour 2 voyageurs, ce qui est bas pour cet hôtel : environ 25 % de moins que sa moyenne de 298 $US enregistrée au cours des 60 derniers jours. La plupart des nuits pendant cette période se situaient entre 244 $US et 345 $US.
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: 227.34423741583254USD
- 2026-09-17: 228.85285326094058USD
- 2026-09-18: 229.47563925849917USD
- 2026-09-19: 203.87715183172608USD
- 2026-09-20: 203.87715183172608USD
- 2026-09-21: 203.87715183172608USD
- 2026-09-22: 223.00505431570437USD
- 2026-09-23: 223.00505431570437USD
- 2026-09-24: 223.00505431570437USD
- 2026-09-25: 223.00505431570437USD
- 2026-09-26: 223.00505431570437USD
- 2026-09-27: 247.8463048931885USD
- 2026-09-28: 223.00505431570437USD
- 2026-09-29: 223.00505431570437USD
- 2026-09-30: 203.87715183172608USD
- 2026-10-01: 216.9552381133423USD
- 2026-10-02: 237.5827161133423USD
- 2026-10-03: 216.6362386481171USD
- 2026-10-04: 236.55755678385927USD
- 2026-10-05: 236.55755678385927USD
- 2026-10-06: 236.55755678385927USD
- 2026-10-07: 255.68542429557803USD
- 2026-10-08: 243.82421527014162USD
- 2026-10-09: 236.55755678385927USD
- 2026-10-10: 236.55755678385927USD
- 2026-10-11: 216.6362386481171USD
- 2026-10-12: 216.6362386481171USD
- 2026-10-13: 243.82421527014162USD
- 2026-10-14: 236.55755678385927USD
- 2026-10-15: 236.55755678385927USD
- 2026-10-16: 236.55755678385927USD
- 2026-10-17: 242.93707396286013USD
- 2026-10-18: 236.55755678385927USD
- 2026-10-19: 253.4387888577881USD
- 2026-10-20: 210.57635043501284USD
- 2026-10-21: 229.3953079783783USD
- 2026-10-22: 229.3953079783783USD
- 2026-10-23: 229.3953079783783USD
- 2026-10-24: 229.3953079783783USD
- 2026-10-25: 229.3953079783783USD
- 2026-10-26: 229.3953079783783USD
- 2026-10-27: 229.3953079783783USD
- 2026-10-28: 229.3953079783783USD
- 2026-10-29: 239.75267487213137USD
- 2026-10-30: 265.2600945351105USD
- 2026-10-31: 281.9465660957642USD
- 2026-11-01: 263.67959321055605USD
- 2026-11-02: 303.39036657751467USD
- 2026-11-03: 324.23855450735476USD
- 2026-11-04: 356.99993772640994USD
- 2026-11-05: 356.99993772640994USD
- 2026-11-06: 324.23855450735476USD
- 2026-11-07: 336.1517847688294USD
- 2026-11-08: 217.019429695694USD
- 2026-11-09: 263.42343889569094USD
- 2026-11-10: 263.42343889569094USD
- 2026-11-11: 303.51588201693727USD
- 2026-11-12: 303.51588201693727USD
- 2026-11-13: 306.3686741428833USD
- 2026-11-14: 272.42234334059145USD
- 2026-11-15: 293.46268635037234USD
- 2026-11-16: 291.55022833844USD
Veuillez contacter l'hébergement au moins 48 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. À noter : veuillez contacter cet hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation si vous prévoyez d'arriver après 15 h 00. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un détecteur de fumée
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Piscine accessible de 08 h 00 à 20 h 00.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hébergement avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Une voiture n'est pas nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Tout départ tardif fait l'objet de frais supplémentaires
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Courts de tennis
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Déjeuners à emporter
Distributeur automatique
Beach Sun Loungers
Snack Bar/Deli
Services
Ménage
Coffre-fort
Consigne à bagage
Zone fumeurs
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Plage (à proximité)
Piscine pour enfants
Piscine extérieure
Piscine extérieure chauffée
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parking
Parking
Parking gratuit