Is parking available at the property?

Self parking is available on-site for a fee of CNY 144 per day. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 268 for adults and children. Children aged 6 and younger eat free breakfast.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM until 12:00 AM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests should contact the property in advance to request these options.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and elevators, ensuring accessibility for guests with disabilities. Specific details about wheelchair-accessible facilities are not provided.

What is the location of the property in relation to key landmarks?

The property is located in Xi'an (Yanta Qu), within a 10-minute drive of Xi'an City Walls and Shaanxi History Museum. It is approximately 4.7 km from Drum Tower and 4.9 km from Xi'an Bell Tower. Public transport availability is not specified.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool. Pool access is available from 6:00 AM to 11:00 PM.

What are the policies for guests staying with children?

Up to 2 children aged 3 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CNY 408 per night. Advance request or confirmation is required for rollaway beds.

The Ritz-Carlton, Xi'an

What guests think

At The Ritz-Carlton, Xi'an, travellers consistently praise exceptionally attentive service, very clean and spacious modern rooms, and high-quality dining including standout breakfasts and brunches, with well-kept spa and pool facilities enhancing a comfortable, upscale stay.

The location draws mixed comments: it is adjacent to a mall and close to the metro, yet some guests find the surrounding area less walkable or convenient for sightseeing. A few reviewers mention limited English proficiency among some staff, though overall service remains highly praised. Expect a polished luxury stay, with location suitability depending on your plans.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests praise the well-maintained spa and pool, and the property feels new and upscale.

Related guest reviews

10

Nancy

14 Jul 2025

·

Stayed 3 nights

Beautiful hotel. Big rooms. Comfortable beds. Friendly and helpful English speaking staff. Extensive, tasty breakfast and dinner buffets. Chinese restaurant is beautiful and has excellent food and service. Adjacent to a mall that has lots of other restaurants. Lovely spa and pool. Would definitely stay here on next visit.

10

Yelena

1 Aug 2024

·

Stayed 2 nights

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora\'s help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt

10

Edward

12 Apr 2025

·

Stayed 2 nights

Professional and exemplary customer service from front desk, room service, spa and checkout.

10

XU

22 Jul 2024

·

Stayed 3 nights

The hotel is new and the room is comfortable.

10

Howard

3 Jul 2025

·

Stayed 3 nights

Beautiful property. Exceptionally thoughtful people.

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Cleanliness

Cleanliness is consistently highlighted, with very tidy rooms and attentive housekeeping.

Related guest reviews

10

Zhaoyang

20 Mar 2025

·

Stayed 1 night

Cleanses and friendly staff . Foods are very good

10

Zhiqiang

6 Nov 2024

·

Stayed 4 nights

Nice and clean

10

Mandy

29 Jul 2025

·

Stayed 1 night

Lovely hotel . Clean and big rooms

10

Tom

24 Oct 2025

·

Stayed 4 nights

Overall I enjoyed my stay there. The room is clean and spacious.

10

Hsien Wu

1 Dec 2025

·

Stayed 5 nights

客房清潔人員非常負責也很貼心，房間非常乾淨，值得讚賞。櫃檯服務人員禮貌客氣也有耐心。特別感謝馬經理和王小姐讓我們有個愉快的住宿體驗。

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10

Xianling

28 Aug 2025

·

Stayed 4 nights

It’s very clean and comfortable. Tasteful decorated and new. Staff is very friendly.

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Rooms

Rooms are spacious, comfortable, and modern, with tasteful decor and some great views.

Related guest reviews

10

Nancy

14 Jul 2025

·

Stayed 3 nights

Beautiful hotel. Big rooms. Comfortable beds. Friendly and helpful English speaking staff. Extensive, tasty breakfast and dinner buffets. Chinese restaurant is beautiful and has excellent food and service. Adjacent to a mall that has lots of other restaurants. Lovely spa and pool. Would definitely stay here on next visit.

10

Jeffrey

27 Oct 2025

·

Stayed 2 nights

We had a wonderful day at this property. The room and the view were spectacular. We really enjoyed the weekend brunch, which had an incredible amount of food that was high quality. The staff were incredibly accommodating and they arranged a fantastic visit to the terra-cotta warriors. Highly recommended.

10

Siu Mui May

8 Jun 2025

·

Stayed 2 nights

非常好的酒店，服務超水準。早餐豐富，食物多元化。水果和甜品好多選擇。房間又大又舒適。非常舒服的感覺。大堂接待員有禮貌的服務。房間服務員超水準的服務。有餘五星級的家。下次再來西安，一定再來住。（多謝你們的款待）。

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10

Yelena

1 Aug 2024

·

Stayed 2 nights

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora\'s help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt

10

Mandy

29 Jul 2025

·

Stayed 1 night

Lovely hotel . Clean and big rooms

10

christian

17 Nov 2025

·

Stayed 2 nights

Camera incredibile

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10

Tom

24 Oct 2025

·

Stayed 4 nights

Overall I enjoyed my stay there. The room is clean and spacious.

10

XU

22 Jul 2024

·

Stayed 3 nights

The hotel is new and the room is comfortable.

10

Xianling

28 Aug 2025

·

Stayed 4 nights

It’s very clean and comfortable. Tasteful decorated and new. Staff is very friendly.

10

Howard

3 Jul 2025

·

Stayed 3 nights

Beautiful property. Exceptionally thoughtful people.

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Service

Service is widely described as attentive, professional, and accommodating, with standout concierge support and thoughtful touches. Some guests note limited English proficiency among certain staff.

Related guest reviews

10

Joe

3 May 2025

·

Stayed 1 night

All staff attentive and professional. Highly recommended

10

Ruben

10 Jan 2025

·

Stayed 2 nights

Friendly helpful reception staff

10

Jeffrey

27 Oct 2025

·

Stayed 2 nights

We had a wonderful day at this property. The room and the view were spectacular. We really enjoyed the weekend brunch, which had an incredible amount of food that was high quality. The staff were incredibly accommodating and they arranged a fantastic visit to the terra-cotta warriors. Highly recommended.

10

Yelena

1 Aug 2024

·

Stayed 2 nights

Its a lush and beautiful hotel. The room was wonderful, nice beds and the lightning system was simply impressive! Bathroom was also something else! Pool, spa all well kept and luxurious. The check in was quick and in the room (not in the frontdesk as usual) which made it feel quite special. Staff is friendly and welcoming. My only suggestion is to hire more English speaking personnel. When calling frontdesk it was very complicated to understand and would get "my English is not very good" and was transferred to a supervisor. Happened twice. The personnel really seems polite and eager to help, dont get me wrong, but the language barrier makes it difficult. Same at the restaurant, the ladies in the entrance had to go find someone that spoke English. Luckily there is always someone :) . Nora\'s help with late check out was outstanding, very fast in her response and helped arrange airport pick up. Overall, it was a delightful stay, I would stay again without a doubt

10

Kevin

7 Jan 2024

·

Our stay at Ritz Carlton Xi'an was truly exceptional, thanks to the impeccable service provided by Chief Concierge, Edward Miao. He went above and beyond his duties to ensure that every aspect of our stay was meticulously planned and executed flawlessly. From the moment we arrived, all our requests were promptly attended to, leaving us feeling completely at ease and well taken care of throughout our entire stay. Edward's attention to detail and his genuine dedication to creating a delightful experience for us truly made our time at the Ritz Carlton Xi'an unforgettable. His personalized recommendations and insider knowledge of the city truly enriched our visit, allowing us to experience the best that Xi'an has to offer. Our stay at Ritz Carlton Xi'an was made truly exceptional by the remarkable service provided by the service staff. Their unwavering commitment to ensuring our comfort and satisfaction made all the difference, and we are immensely grateful. Thank you for surpassing our expectations and for creating a delightful and memorable experience for us.

10

MEI BO

20 Dec 2025

·

Stayed 5 nights

職員服務非常好

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10

Edward

12 Apr 2025

·

Stayed 2 nights

Professional and exemplary customer service from front desk, room service, spa and checkout.

10

Hector

14 Aug 2025

·

Stayed 2 nights

The Staff at Ritz Carlton was always helpful to all our needs; they surpassed my expectations, even those members with little understanding of the language l speak (English,) were always willing to assist us when we needed them. This place is amazing

10

Roy

21 Jun 2025

·

Stayed 5 nights

Very nice property with great service. Highly recommended

10

Howard

3 Jul 2025

·

Stayed 3 nights

Beautiful property. Exceptionally thoughtful people.

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Location

Adjacent to a mall and close to a metro station, but some find the area less walkable and the location less convenient for sightseeing.

Related guest reviews

10

Nina

13 May 2025

·

Stayed 2 nights

Only downside is the location

10

Nancy

14 Jul 2025

·

Stayed 3 nights

Beautiful hotel. Big rooms. Comfortable beds. Friendly and helpful English speaking staff. Extensive, tasty breakfast and dinner buffets. Chinese restaurant is beautiful and has excellent food and service. Adjacent to a mall that has lots of other restaurants. Lovely spa and pool. Would definitely stay here on next visit.

8

MA

29 Oct 2023

·

Stayed 2 nights

Family vacation. Comfortable, near the Metro station and shopping centre.

10

Kam Ling

5 Apr 2025

·

Stayed 3 nights

方便有地鐵站大商場

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8

HIDEAKI

12 Oct 2025

·

Stayed 6 nights

近くに歩き回れるところが少ない。

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Dining

Breakfast and brunch draw strong praise for quality and variety; buffets and the Chinese restaurant are frequently highlighted as excellent.

Related guest reviews

10

Zhaoyang

20 Mar 2025

·

Stayed 1 night

Cleanses and friendly staff . Foods are very good

10

Nancy

14 Jul 2025

·

Stayed 3 nights

Beautiful hotel. Big rooms. Comfortable beds. Friendly and helpful English speaking staff. Extensive, tasty breakfast and dinner buffets. Chinese restaurant is beautiful and has excellent food and service. Adjacent to a mall that has lots of other restaurants. Lovely spa and pool. Would definitely stay here on next visit.

10

Jeffrey

27 Oct 2025

·

Stayed 2 nights

We had a wonderful day at this property. The room and the view were spectacular. We really enjoyed the weekend brunch, which had an incredible amount of food that was high quality. The staff were incredibly accommodating and they arranged a fantastic visit to the terra-cotta warriors. Highly recommended.

10

ADELE

15 Sept 2024

·

Stayed 1 night

Absolutely amazing experience - exceptional in every possible way. One of the best hotels we have ever stayed in. Rooms, staff, food - all was just fabulous and unforgettable.

10

Siu Mui May

8 Jun 2025

·

Stayed 2 nights

非常好的酒店，服務超水準。早餐豐富，食物多元化。水果和甜品好多選擇。房間又大又舒適。非常舒服的感覺。大堂接待員有禮貌的服務。房間服務員超水準的服務。有餘五星級的家。下次再來西安，一定再來住。（多謝你們的款待）。

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10

Xuelian

22 Jul 2025

·

Stayed 2 nights

Fantastic breakfast, top notch local food options. We all love it, will come back.

10

tamai

29 Jul 2025

·

Stayed 5 nights

すべて良かったですが、モーニングが素晴らしかった。

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $236	2 $300	3 $301
4 $300	5 $241	6 $211	7 $206	8 $207	9 $215	10 $215
11 $209	12 $212	13 $518	14 $515	15 $212	16 $229	17 $229
18 $212	19 $212	20 $212	21 $212	22 $212	23 $229	24 $229
25 $215	26 $216	27 $215	28 $207	29 $207	30 $225	31 $225

The Ritz-Carlton, Xi'an

About this property

Location

Room options

Room, 2 Double Beds, City View

Suite, 1 King Bed, City View

Club Room, 1 King Bed, City View

Club Suite, 1 King Bed

Suite, 1 Bedroom, City View

Deluxe Room, 1 King Bed, City View

Club Suite, 1 King Bed, City View

Club Room, 2 Double Beds, City View

Room, 1 King Bed, City View

Club Suite, 1 Bedroom

Guest reviews of The Ritz-Carlton, Xi'an

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about The Ritz-Carlton, Xi'an

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27	28 $208	29 $189	30 $211