Hotel Wu Wei

The worst part is the payment issue. I’ve been using Expedia for years and always pay in advance to get the refund insurance in case of cancellation. Yes, I was late at the check-in: midnight against 21:30 at the latest normally. The owner says I have yet to pay. I say I doubt it, that I always pay in advance and I want to check on my mobile my recipes. It my 5th hotel in 7 days in my business trip, yeah give me a minute to find it. He immediately yells at me, takes away room’s key and says I have to leave now. While he walks me to the parking, I finally find the Hotels.com mail saying I have to pay at the arrival. I say my bad and he finally gives me the key. Yet, no sorry from his part for yelling or threating me that way. I asked him while he was yelling why he was threatening me: I am still pending of his answer. If he ever reads this: sir, you work in hospitality. This attitude is purely professional. Plus, your lack of maturity for not saying sorry is too much. Accommodation part : the bed was completely uneven between the two mattresses; one’s side was higher and more off-center than the other. Also, the curtains let in a lot of light—a lot of light because of the building across the alley from Room 13. The walls let in all the noise; it’s like having a silver-colored person right next to you. At 2 a.m., the toilet made a huge splashing noise—even with the door closed and earplugs in, I could still hear it. Breakfast was nice.

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This was a last minute booking in Courtrai/Kortrijk thanks to the French General Strike which necessitated leaving the country earlier than planned. The name doesn't give anything away nor does the building itself, situated after walking through a covered car park. One would glean from the information that it is some kind of wellness retreat though as it was just a one night stay, I cannot comment on those elements. The double room was very large, clean and tidy with offer and tea making facilities but with a number of apparent contradictions. The huge and inviting double bed turned out to be two separate mattresses which, unfortunately, opened up a gap when sleeping in the middle of the bed The bathroom was equipped with a good effective shower with some really excellent shampoo/body wash from Sweden. Head to the sink though and it is a different story - just one of those nasty cheap pieces of soap pre-wrapped in plastic. What a contrast! Breakfast was not included but apparently 2 versions are available, French and Flemish. At 19€ for the latter, you would expect a sumptuous buffet of local delicacies but I gave up on that when I was informed that included 3 slices of bread... Clearly not a buffet. In the room is a huge display which I initially took to be a TV - great for watching from the bed. Not so - it was just a photo of something non-descriptive. The TV itself was the smallest I have seen in any hotel room and completely unwatchable from the bed.

Generally a decent hotel. I was staying with friends for a weekend cycling trip away so didn’t spend much time in the room. The major issue was the room I had ‘room 4’ the heating was broken and couldn’t be turned off. I called reception twice to sort but nothing happened. I was told to open the windows. TV only had children’s channels and 1 of the lounge chairs in the room didn’t have a cushion. Bit underwhelming. Didn’t see any breakfast as I was up and out early each day. Bed was comfy however so would have slept if the room wasn’t 28-30 degrees at night :(

Good place away from the town centre.