Friendly DH Naissance Hotel by Mindrum Group

Very poor! Food is not fresh, not appetizing, not enough options, room was dark , uninviting. You don’t feel like staying in the room, you don’t want to come back. Staff, at recent was very accommodating but staff who refills your soap, coffee, did not leave coffee at all, we had to leave a note to please leave some. There was only one glass supplied in the room, we had to ask more from the reception. Bathroom floor was always wet, not sure if the tub was leaking or the toilet was leaking. Room needs update.

The staff was very friendly and helpful! And, the room was cozy and clean! I would suggest this place for solo trips or if you have others with you!

Excellent location

There was no problem with the hotel facilities themselves, and the service staff’s general service was fine. However, their crisis management ability was inadequate. Details are as follows: On the morning of our second day, there was a power outage lasting about 30 minutes. The power outage itself was not the hotel’s fault. However, The hotel did not proactively inform guests about the situation. I had to go to the front desk myself to ask what was going on. I mentioned that my friend, who was traveling with me, wanted an explanation from the hotel manager. The front desk told me that the manager would provide one, but I never received any explanation before checking out. I later sent an email to the hotel but received no reply. When the third party platform helped me contact the hotel, the hotel responded that I had not reported the issue to them “immediately” (the outage happened in the morning, and I inquired that same afternoon). I completely disagree with how they handled the situation afterward — they don’t seem to understand what their problem actually was.

I stayed here for a week and was impressed by how helpful and friendly the staff were. The hotel is also in a very convenient location for the both the metro (Line 4) and the direct bus to Seoul Incheon Airport (6011). I had chosen to stay in one of the Basic rooms and was pleasantly surprised at how comfortable and well appointed the room was: particularly the bathroom, which was relatively spacious. The free breakfast was sufficiently nutritious and the menu varied enough to make each morning a little bit different. The No 4 metro line takes you direct to or connects you with a lot of the worthwhile attractions in downtown Seoul or elsewhere in the city. The nearest stop (Sungshin Women's University) is 5-10 minutes walk away from the hotel. Conveniently located though the hotel is, it might still be a bit confusing to locate the hotel if arriving at night. If you use Exit 1 at the metro, or alight from the 6011 Airport Bus, you will see a branch of Olive Young (a Korean chain of cosmetics shops) ahead of you. Take the small street that goes up to the right of it. Then take either the second or third turning on the right. The hotel takes up the space between these two small streets.