Eka Hotel Nairobi

The staff is extremely welcoming and warm and helpful. The hotel room is lovely and restful. The spa and pool are fantastic!

Very good hotel… good food and excellent WiFi. Pool is awesome as well.

Lovely final night in Nairobi, great hotel, excellent staff and the facilities are superb

Brilliant staff, clean rooms and great pool and massage faciliities. Ive stayed 3 times and would happily make this another base in Nairobi. One thing to note is Air con in rooms is often not great.

Great hotel and convenient for the airport and SGR train terminus. Food excellent though service for ordered food a little slow. Great gardens for a walk and used the swimming pool and gym several times. Great customer service from staff including reception and concierge.

Great stay. They greet you upon arrival, our guide works with the staff to get us checked in. The bellman is very efficient in getting your bags to you. Nice garden area to enjoy drinks. Checkout was easy and bags are taken to your vehicle.

Nice room, quiet, good food, gym... No complaints. The area was nice also.

The rooms are top notch - very palatial. The pool is nice but it's only open til 6pm. It certainly should stay open later. I had a great massage at the spa for a very reasonable price. The gift shop is really good with unique quality gifts. The bar and restaurant have great selection. The breads at breakfast were stale and I did not like the breakfast selection.

Convenient to airport but neighborhood not conducive to walking around. That said, the hotel has a very nice walking/jogging track around the garden and a nice pool. Only complaint was that buffet breakfast is very expensive for the small amount of food I eat.

Friendly stuff and helpful. The hotel is comfortable, with good facilities and high security. The rooms are clean and calm. Convenient since it's close to the airport and other important facilities. I have stayed in this hotel twice and I have enjoyed both stays. Swimming pool is not heated but that's not a big deal. I felt at home, thank you Eka hotel.

The room was spotless, not even dust on the baseboard! Staff was very friendly and went out of their way to ask how we were and if we needed anything. I will stay here every time Im in Nairobi!!

Nos chambres étaient impeccables, avec tout le confort attendu. Le personnel était vraiment très agréable, très souriant, très courtois, et même très arrangeant pour nous aider dans les différentes difficultés que nous avons rencontré. La restauration était très bonne et les serveurs très agréables. Franchement, c'était très bien. Aucun reproche à donner. Une note spéciale à Jackson qui a été super avec nous, ainsi que son boss, mais également rueben à l'accueil avec son collègue Simon il me semble, qui nous ont sorti d'une grande difficulté ! Merci à eux !

Purpose of stay was to refresh before a long travel segment. We didn’t stay the night. A better half day rate would be appreciated. The shower overflowed onto bathroom floor. The drain may have been blocked? We took hotel car service to airport. Driver was pleasant and efficient to explain the process at the airport - however our luggage ended up on a trolley being pushed by a young man who asked us for a “tip” so he could give a tip to the person at the entry of the terminal since he didn’t have credentials. He asked for 50 Euros. We pushed our cart in ourselves. A local would have known what the scam was. The room needs better lighting. The restaurant food on main level was very good. I would stay again. Half day rate is

Very clean, good roomservice.

Property is well maintained. Great food and room service. Staff was very friendly and accommodating

Great reception staff, very clean.

Not so good, cleanliness can be improved

L'hôtel est tres beau à l'extérieur comme à l'intérieur. Le personnel est tres serviable, à l'écoute, très gentil (mention spéciale pour Charles). Tres propre et spacieux. Petit bemol, dommage qu'il n'y ait pas de pommeau de douche dans la salle de bain. Sinon tout le reste est impeccable

Very clean hotel with friends and helpful staff

Fantastic location close to airport and National Park. Very friendly staff. Nice breakfast. Room very clean, just aircon making a few loud unusual noises the only negative.

The room is too dark, barely can see items in your lugy Air conditioning was not working, told the maintenance, no action taken , again no air Indio. Couldn’t open windows as we were located at ground floor.

Hotel food was amazing. We had problems with air. O ditto Ning which was fixed, and unfortunately leading shower. Hotel will fix and said they will upgrade us on our return visit April 15. Thank you

Nice stay at EKA, nice massage and good food. The room was comfortable and reception kindly moved me to a room with a pool view which is quieter and also not looking at a wall of the neighbouring building.

The Eka Hotel did not disappoint. The room was spacious and clean. Breakfast was excellent, I highly recommend adding it to any stay. The staff in all parts of the hotel were very gracious. There were several restaurants and room service to chose from for other dining options.

I love this hotel. The staff are very helpful and friendly. The food at the restaurant is delicious. The rooms are comfortable.

Property was clean and staff were generally very nice-- all very likable people. We stayed here for 2 nights at the beginning of our trip and 1 night at the end. On both stays, in 2 separate rooms, the A/C didn't work. With the thermostat set at 16 C, the room only cooled from 26 C to 25 C by the morning. Maintenance did come on our first stay, but we didn't bother asking on our last night. When we arrived at breakfast at our first stay, they had some confusion and told us that it was included with our reservation. The night before checkout, they called us at 11:30 pm in our room to tell us that we owed them $96 for 2 days of breakfast. Had we known that would have been the cost, we may have made other meal arrangements (ordered a la carte, for example.) At least we would have had the choice, though. The lack of communication and clarity cost us more money than we anticipated. Plus, it didn't help that they called us in our room and woke us up from a deep sleep to discuss this matter, thereby making it hard to fall back asleep. A few tips: 1. add breakfast to your Expedia reservation. I was able to do that on my 2nd reservation for only $4 (vs. the $48 they surprised us with at the hotel.) There are not any convenient and good breakfast spots nearby, so this will be most convenient. 2. If you're traveling to other parts of Kenya, do your laundry elsewhere. Eka charged 2-3x more than all the other hotels we stayed in for laundry.

Internet access is terrific… spa is very good… food preparation is excellent!

Wifi doesn’t work very well.

Fantastic location close to airport and National Park. Very friendly staff. Nice breakfast. Room very clean, just aircon making a few loud unusual noises the only negative.

Good hotel, but aircon was not working properly. Far too hot and couldnt change temperature or fan speed. Warning sign said filter needed to be changed.

Nos chambres étaient impeccables, avec tout le confort attendu. Le personnel était vraiment très agréable, très souriant, très courtois, et même très arrangeant pour nous aider dans les différentes difficultés que nous avons rencontré. La restauration était très bonne et les serveurs très agréables. Franchement, c'était très bien. Aucun reproche à donner. Une note spéciale à Jackson qui a été super avec nous, ainsi que son boss, mais également rueben à l'accueil avec son collègue Simon il me semble, qui nous ont sorti d'une grande difficulté ! Merci à eux !

Everything was up to standard and expectations. A big extra STAR for the service and reliability after I had accidentally left a small bag with 2 smart phones, numerous bank/ credit cars and various ID/ membership cards. Hotel management arranged for the forwarding of the bag with DHL within a few days. Exemplary service - everything intact.

Staff at check in was very helpful and welcoming. A relief after the long and unpleasant ordeal at the airport.

Staff seem to have a certain way of accommodating white guests than other ethnic groups, i felt like i was just a guest not considered by the way my case was handled. This is not the first time in this hotel, i will seriously think twice before I book this hotel again

The staff were not friendly or accommodating.

The Eka Hotel was a very positive surprise ... so I extended my 4 first nights with 7 more. Very well trained staff - exceptionally helpful and pleasant! Must add a unique experience: In the hurry to get off with taxi to catch my early morning flight, I forgot a small bag with my 2 smart-phones, a number of bank/ credit cards and a few other "small" things. I noticed it while still in the taxi on the way to the airport ... too late to return without missing my flight. Wonders above all wonders: When I opened my e-mail account at the Schipol Airport (AMS), the Eka management had already sent me a "Lost and Found" notification, specifying exactly what I had left behind. During the last couple of days I have communicated with the management and sorted out how to have the items returned to me. Exemplary attention!!!

We did not receive our Expedia VIP upgrade. This hotel would not accomodate a family of 4 even though 2 double beds was requested on booking. We had to get a second room. When we were told we would need to get a second room the house quoted us $40 more for the room than we got through Expedia, so we booked through Expedia while waiting in the lobby. We were charge full price for our kids that were under age for breakfast. I found the staff the least friendly of all the hotels we stayed at in Nairobi.

The staff was excellent beyond words

Lovely hotel. Friendly staff. Registration and checkout process slow.

Great stay. Super helpful staff

Great airport hotel

I enjoyed my stay at this hotel. Staff is very courteous. Location is close to the airport. Transportation to and from the airport is very convenient.

Good location for access to the expressway, convenient for airport. Very friendly, kind and helpful staff. Well equipped rooms and the hotel itself is set into tranquil gardens.

Eka Hotel is a great choice in Nairobi! The staff are friendly and helpful, the rooms are clean and comfortable, and the location is perfect for airport access. Highly recommend for a smooth and relaxing stay.

Great location pre/post safari - near the airport and quick access to the highway which takes you towards the Masai Mara. Rooms spacious and clean Good facilities with pool/gym, and several options for food/drink within the hotel. Also less than 5 minutes walk away to a local mall, for pharmacies, a supermarket, few restaurants etc. Would stay again

Recently remodeled, close to airport, good security and very friendly and helpful staff

Excellent stay. Staff very helpful, lovely hotel. Great location - close to airport. 24 hour desk was great for late check in.

Very friendly staff. Popular hotel for guests starting out on safari tours. We stayed three separate nights throughout our entire Kenya holiday. We only had the opportunity to try breakfast which had a decent selection. Not too far from the airport or to access central Nairobi. Overall a good base.

Awesome place, great vibe, fair price, excellent location

Fantastic location close to airport and National Park. Very friendly staff. Nice breakfast. Room very clean, just aircon making a few loud unusual noises the only negative.

Very helpful staff, excellent breakfast buffet

Staff very polite and convenient location. Dining was limited aside from Spurs. Room had insufficient AC and bathroom layout was not at all comfortable

The food was average and the wait time averaged an hour for the food to arrive

The Eka Hotel did not disappoint. The room was spacious and clean. Breakfast was excellent, I highly recommend adding it to any stay. The staff in all parts of the hotel were very gracious. There were several restaurants and room service to chose from for other dining options.

Horrible room service. Elizabeth had a hard time understanding that I only wanted fish and chips. Not hard but she made it so complicated. I had to leave my room and order downstairs.

I love this hotel. The staff are very helpful and friendly. The food at the restaurant is delicious. The rooms are comfortable.

Staff helped arrange airport pickup. Very friendly staff. Spectacular breakfast buffet. Dinner grill restaurant had excellent chicken.

The rooms are top notch - very palatial. The pool is nice but it's only open til 6pm. It certainly should stay open later. I had a great massage at the spa for a very reasonable price. The gift shop is really good with unique quality gifts. The bar and restaurant have great selection. The breads at breakfast were stale and I did not like the breakfast selection.

Internet access is terrific… spa is very good… food preparation is excellent!

Convenient to airport but neighborhood not conducive to walking around. That said, the hotel has a very nice walking/jogging track around the garden and a nice pool. Only complaint was that buffet breakfast is very expensive for the small amount of food I eat.