LSA Palácio Camões by Numa

Have no idea of unit as I was never given access to unit. Just charged. Then reminded to check out even though I had no access code and could never have entered unit. A sloppy and careless operation. Information on check in sent to email late/at last minute, and days after I no longer had email access. Over two weeks after booking. If you are going to require all sorts of additional information and processes should handle that in timely fashion, like the other bookings. Not hearing from you signals everything is taken care of, except maybe final quick call. Required to have app not availible on my phone. Then after borrowing someones phone with app, site did not accept Portuguese ID even though said it would. When told of difficulting using the system for additional forms was told to pay tax then everything would work. It did not. Just another way to collect more funds. Numerous calls. Long waits. Never resolved Travel regularly. Worst experience ever. Definately not going to use Hotel.com or anything with this property, and dissuade other from using as well. Not even a number to reach Hotel.com; despite several places on their websites claiming 24/7 support.

Wonderful view. Place is fairly clean (kitchen floor was dirty). I had a couple of questions before checking in, and found replies to be a bit rude. Other than this, it was a nice stay.

all good, except elevator breakdown

A lot of problems with this place. First and most important - they say they have an elevator. This is the main reason I chose this place over others in the area that do not. We were not told ahead of time that the only lift was broken - stayed there for an entire week and it remained broken the entire time and never saw any effort to fix it. The communication was poor - we arrived late at night due to delayed flight and followed their instructions, which failed to mention the lift was broken or that the alternate entrance was on another street. At midnight we arrived to try to figure this out on our own - there were confusing signs taped to the door but that was it. No one to call at night if you're having a problem entering. As soon as we got inside we saw several roaches in the hallway. Never in my life have I seen roaches in a Lisbon apartment building. Inside the apartment, several things did not work. In the morning we were able to contact someone to fix them. On the last day of our stay our entrance code was deactivated prematurely, locking us out of the building at night. We had to wait on the street for someone else staying there to let us in.. Worst place I have ever stayed in Lisbon in 15 years of travel there.

Everything was great