Best Western Plus Williston Hotel & Suites

Friendly staff, clean rooms and nice breakfast. However we stayed hoping to use the pool. The pool was being serviced so I had a very disappointed daughter.

Pool was closed

I picked the hotel for the hot tub and gym; The hot tub was down and the air conditioning in the gym was not working so it was like 85 degrees when I was working out. Pretty uncomfortable and disappointing.

Bad experience. The front entrance was closed, had to park in the back and enter through the back. One elevator was out of order and the other one was about to give out any minute. The hot tub was out of order. Overall, just gross and not worth how expensive it was.

The room was great. The staff was friendly and helpful but the pool and hot tub were both down, much of the exercise equipment was also non functional. Even the jui c e machine at breakfast didn't work nor was alternative juice provided. We were charged a modest facility fee at checkout which seemed uncalled for since most of their facilities were down.

The girl at the front desk hardly said two words to me when I arrived to check in. She also didn't seem to want to be bothered to do her job throughout our stay. We did not have hot water at all during our weekend stay. I called down the first morning after check in and there was no solution offered. The front desk lady simply told me, "some rooms just don't get hot water." Pool was good but small. Hot tub was closed off with caution tape and nothing was ever mentioned at check-in. The breakfast was the only decent thing about this place!!

Great place but the pool and hot tub were not operational and we were not told until we arrived at the property. We were not offered a discount or anything either

Nice new facility. Only issue is the exercise room is small with broken and missing equipment.

Before booking, make sure you ask if the pool and hot tub are open. Every time we go there they’re closed for maintenance and that’s the main reason we go to that hotel. There is no water pressure in the bathrooms and their air conditioner froze us out at night and wouldn’t work during the day.

I really enjoyed my stay especially the bar/lounge!

The property itself was nice. The room we stayed in was extremely clean. The breakfast was good and the staff was helpful. Had a run in a with crazy person at Walmart across the street. Nothing bad to say about the hotel, but the area has some colorful wildlife.

My room was great! The continental breakfast was good and big selection! But everything else sucked!!! First off you walk in the front door to overflowing garbages only to be greeted by a guy just standing in the lobby - oh nvm he’s the one checking you in! But don’t mind his buddy standing there with a case of beer on the front counter. Whatever we get checked in - no directions of where our room is - didn’t tell us anything about breakfast the next morning like they normally would!! Hallways are covered in dirt - our room is great though! On to the pool - whole reason we picked this hotel - water was gross. Not a single clean towel but about a dozen dirty ones laying around the room along with random garbage. Guy from the front desk lets a couple young boys in to swim - in their underwear kind you - goes and gets them clean towels(don’t bring any for the guests or nothing). On our way back to our room we stop in the lobby to get some more towels since we had to use our 2 from our room for us 3 that were swimming. The guy is sitting at the front counter with about 10 buddies and 3-4 cases of beer having a party!!!!!!!! ‘Party in the lobby every night’ No thanks!! Next morning at least the continental was huge and a big variety!! Still - 10/10 won’t stay again

Very dirty

Clean and quiet! Front desk people where very nice.

The housekeeping or lack there of was absolutely horrible. If we were lucky we received one clean towel daily. As we were there 7 days, the bed was never made. I ended up making it daily needless to say no offer of sheet change. No coffee refill, no toilet paper, or kleenex. On the final night i actually had to go to front desk to replenish Items in our room. I will give kudos, to I believe German gentleman, whom runs the kitchen great job!!!

Nice updated rooms, hallways are clean and kept up as well. Staff very accommodating and friendly!

Employees very friendly and very clean rooms.

Look at the photos...we were so tired and the sheets looked clean, but the bathroom was horrendous. I couldn't add pictures for some reason.

Very clean. Melanie at the check in was super nice and friendly

Room was spacious and clean. Bathroom was nice but not clean and it was in disrepair. The shower head was hanging from the broken holder by a straightened wire clothes hanger and the toilet paper holder was flopping against the wall. On day 2, we requested fresh towels for day 3, got in late so didnt see whay we had gotten. Next morning we discovered we had been given 1 bath towel, 2 hand towels, and no wash cloths. Otherwise, stay was enjoyable.

Our only negative comment is maybe instructions should be provided in room as to how to operate the new tv’s. Even the staff were not able to help

I’ll never understand why a hotel puts out undersized uncomfortable pillows or provides a bed that feels like it’s got plastic wrapping underneath. If I had not paid in full I’d have transferred hotels after the first night. Short basins in the shower with a curtain that is four inches above the basin leads to slippery floors, which led to a hard fall. Toilet paper that is so light it does nothing to conserve and only irritates. Shampoo and softener bottles so small it takes two each for thick hair and was not replenished on any given day; had to hunt it down. It wasn’t so bad to cause me to give a terrible rating, but it certainly was not average and my hip will be smarting for a good while after the fall.

It was a very clean, well-appointed Prooerty with lots of amenities. Tge breakfast was really good. This is the second time I’ve stayed there. One small thing I didn’t really like was that the water in the shower can be made only a little warmer than body temp. It’s not very fun showering and I get in and out quick. I thought it was just my room the first time, but this was a different room over a year later. And you know, two occurrences make a trend. That was only a small issue in an overall wonderful experience I. A great facility. The rooms are incredibly well-kept as is the whole facility. It’s really a fine place to stay, and the location is very close to everything important in the town. If I stay in Williston in the future, it will be here.

Our room was great except for the shower water would not get hot and who doesn't love a hot shower. We finally ended up moving rooms. Breakfast was awesome and the gentleman that put it out was super nice and great with the kids. Hotel Staff was awesome

Nice updated rooms, hallways are clean and kept up as well. Staff very accommodating and friendly!

The girl at the front desk hardly said two words to me when I arrived to check in. She also didn't seem to want to be bothered to do her job throughout our stay. We did not have hot water at all during our weekend stay. I called down the first morning after check in and there was no solution offered. The front desk lady simply told me, "some rooms just don't get hot water." Pool was good but small. Hot tub was closed off with caution tape and nothing was ever mentioned at check-in. The breakfast was the only decent thing about this place!!

We had many issues during our stay here. 1st- There was something outside that kept banging. hard to sleep. 2nd- The tv service was broke 3rd. The showers were luke warm, After a cold day outside a hot shower is always nice. But this wasn't the case 4th- The breakfast buffet had many issues, The juice machine was broke, the waffle supply was gone. Overall just a really crappy experience. I do not recommend this place.

Beds were great!

When we first came in, the lady made it so nice. It was quick, she got me more towels happily, always smiled, very pleasant! The room was clean, bigger than we thought it would be and the bed was so comfortable!! Really enjoyed our stay.

Tv did not work

The staff was very courteous and helpful

They waited until we were checked in to tell us the pool was not working and never told us that half their tv channels weren’t working This been a football championship weekend - that would have been nice to know before we checked in. We discovered this on our own upon entering our room. When I brought it to their attention they said ya. We shave half our channels. We don’t know why. We no longer wanted to stay at this hotel as these were things we expected to have as they advertised. We were told we would not get a refund because we had already checked in. I didn’t think I needed to call ahead of time to ask of their TV had all their basic channels or if the pool was in working order. And should have been told these things before I officially checked in - if they knew they would refuse to offer a refund (even partial) as a result of this. They knew both of these things were not working and failed to tell us this before I checked in. This is unprofessional and dishonest business. Do not stay here.

Nice updated rooms, hallways are clean and kept up as well. Staff very accommodating and friendly!

The service was excellent, from check in to check out. We especially loved the breakfast and the amazing attendant- bravo to world class customer service!

The girl at the front desk hardly said two words to me when I arrived to check in. She also didn't seem to want to be bothered to do her job throughout our stay. We did not have hot water at all during our weekend stay. I called down the first morning after check in and there was no solution offered. The front desk lady simply told me, "some rooms just don't get hot water." Pool was good but small. Hot tub was closed off with caution tape and nothing was ever mentioned at check-in. The breakfast was the only decent thing about this place!!

Great place but the pool and hot tub were not operational and we were not told until we arrived at the property. We were not offered a discount or anything either

Front desk 👎

This was a very disappointing stay. When we arrived at about 4:30pm there was zero staff to be found. No sign on the front desk. No one answering the phone. We know it might be a small staff as it was Thanksgiving but did expect someone. After about 10 minutes there was still no one and about 5 more people came in trying to check in. After about 5 more minutes a young lady came out - showing surprise that so many people were waiting. We told her how long we had been waiting her response was she was in the bathroom. No apolgy or understanding other than overnight us a bottle of water. Several other inconveniences. Front door mostly out of order. Elevator out of order in the morning and we were on 4th floor with very bad knees. Hot tub out of order. Water came out brown in bathroom sink when first turned on. Turkey meal was a nice touch that was maybe good when first put out at 2pm but only luke warm once we got there. Would have been nice to have a sharp knife to slice the turkey rather than just the small plastic knife. I would not recommend this hotel in its current state.

Fast friendly check in. It was the best part of my travel day.

The room was great. The staff was very friendly and helpful. We would like to thank especially Sylvia for going above and beyond.

close to dining and shopping

Nice Hotel, Walmart is across the street very convenient.

My experience here was really wonderful. It's close to everything I needed. The staff was friendly, accommodating, and very responsive.

It was a wonderful stay. Room nice, shower great. Reading lights adjustable on bed! Breakfast very good except second day pancakes very dry. Housekeeper gave me bath mats when I asked for bath towels. We were right next to Walmart which was very handy.

The property itself was nice. The room we stayed in was extremely clean. The breakfast was good and the staff was helpful. Had a run in a with crazy person at Walmart across the street. Nothing bad to say about the hotel, but the area has some colorful wildlife.

We had an excellent stay at this property. Right across the street from Wal Mart but was quiet.

Definitely recommend. Enjoyed the ability to sit in the common area and enjoy coffee or tea 24/7. The breakfast was routine but offered a variety of options. Loved the biscuits. Pleasantly surprised that they offered an evening snack Monday-Friday. However, get there early. It is not enough for all registered guest. We were there for one week and benefited from this perk once. The cookies- we’ll try for yourself. Overall, definitely worth straying. Across the street from Walmart and centrally located to various restaurants. Con-Don’t expect fresh towels or your bed to be made daily without a request. It is on a busy street. However, it is very quiet. Experience for yourself and share forward. Last comment- Avi? The morning food assistant is a hard worker. He keeps the area clean and food items refreshed-extremely pleasant.

Right across from Walmart

Great location near dining. Clean and spacious rooms.

Liked that it was near our family. Staff was friendly and accommodating. Need to fix front door! Didn't try dinner although that's a nice feature. Breakfast was marginal.

It was nice. Staff very friendly. No juice for breakfast for both days. The staff person serving breakfast just shrugged his shoulders and said machine is not working. Their needs to be a backup plan. I'm sure a couple juices could be served in a pitcher!!

Couple of the drawers in the dresser and night stand are just open and won't stay closed. Can't believe the juice machine still isn't fixed after almost 2 months.

Friendly staff. Good breakfast, nice "dinner" meal/snack in the evening.

The room was great. The staff was friendly and helpful but the pool and hot tub were both down, much of the exercise equipment was also non functional. Even the jui c e machine at breakfast didn't work nor was alternative juice provided. We were charged a modest facility fee at checkout which seemed uncalled for since most of their facilities were down.

Definitely recommend. Enjoyed the ability to sit in the common area and enjoy coffee or tea 24/7. The breakfast was routine but offered a variety of options. Loved the biscuits. Pleasantly surprised that they offered an evening snack Monday-Friday. However, get there early. It is not enough for all registered guest. We were there for one week and benefited from this perk once. The cookies- we’ll try for yourself. Overall, definitely worth straying. Across the street from Walmart and centrally located to various restaurants. Con-Don’t expect fresh towels or your bed to be made daily without a request. It is on a busy street. However, it is very quiet. Experience for yourself and share forward. Last comment- Avi? The morning food assistant is a hard worker. He keeps the area clean and food items refreshed-extremely pleasant.

The service was excellent, from check in to check out. We especially loved the breakfast and the amazing attendant- bravo to world class customer service!

I have stayed at this hotel a few times, and it is my choice for hotels in Williston. The rooms are clean, the staff is friendly, and the breakfast is one of the best I’ve had at a hotel.

We had many issues during our stay here. 1st- There was something outside that kept banging. hard to sleep. 2nd- The tv service was broke 3rd. The showers were luke warm, After a cold day outside a hot shower is always nice. But this wasn't the case 4th- The breakfast buffet had many issues, The juice machine was broke, the waffle supply was gone. Overall just a really crappy experience. I do not recommend this place.

Breakfast was very good.

Liked that it was near our family. Staff was friendly and accommodating. Need to fix front door! Didn't try dinner although that's a nice feature. Breakfast was marginal.