Hotel Hacienda de Zapata

Parking is available and felt secure. The pool exists but is small and, in multiple reports, poorly maintained or too cold, and the on-site restaurant was closed or unavailable.

Reviews are mixed: many found rooms clean, but several noted stained linens, dirty or old towels, dusty furnishings, and occasional bathroom grime or drainage issues. Towels were sometimes missing or low quality.

Rooms are simple and functional with working air conditioning, but several guests report significant street or mechanical noise, dated furnishings, and occasional comfort issues like hard beds or poor lighting. Wi‑Fi was reported as fine in at least one stay.

Staff are frequently described as friendly and accommodating, and some appreciated flexible late-night check‑in. However, several reviews cite strict or costly check‑in policies, inability to store luggage before check‑in, an unhonored reservation, and slow response to issues.

Location is considered convenient or central by several guests and works well for short stays or nearby events. A few noted limited dining options within walking distance.

On-site restaurant service was reported as closed or unavailable, and more than one guest found few places to eat nearby. Not enough feedback on breakfast or room service.