Costa Alegre Hotel & Suites

La mayoria del personal causa una experiencia muy buena, el 80% de ellos son amables y te hacen sentir muy comodo, la comida es buena y las noches tematicas ayudan mucho con la variedad. Las bebidas abarcan diferentes gustos, y la barra de snacks tambien cumple las expectativas. En general un hotel bastante agradable. Negativo, que el elevador no funciono durante toda nuestra estadia y subir y bajar los 4 pisos fue algo pesado (5 dias), una noche se fue la luz por dos horas y no cuentan con planta, los huespedes que rentan grupo musical hasta la media noche que no dejan descansar y la alberca con demasiados quimicos que lastiman los ojos. Ah! Y que permitan entrar a huéspedes escurriendo de la alberca, aunque claramente tengan señalado que esta prohibido.

El hotel está muy agusto, un poco caro por la temporada de vacaciones, está frente a la playa, la playa está muy tranquila sin olas. Estuvimos en la primera planta y teníamos vista al mar todo el día, lo único que podrían mejorar es tener una alberca más grande en el área donde tienen los jardines.

My sister & I visited in January 2025. We chose this resort because it was a modest size, away from the hustle & bustle of the big city. Also, we had read reviews that it was popular with Mexicans, which we figured that was a good endorsement, and would make it more interesting (it did). Other things we liked during our stay: great food, with many choices, including both Mexican and N American style. All well cooked. The beach was beautiful, with powdery sand, and kms long; great for walking. Loved the view from our room. It was also very handy to town. The resort staff were wonderful and helpful. Things we were not crazy about: noisy in the evenings, with entertainment in the pool area (there was nowhere in the resort you could escape it)...unless of course, you were participating in the entertainment activities and games...which we did and it was really fun. Sometimes the resort also blasted music toward the beach...which spoiled any relaxing. The endless parade of vendors up & down the beach, all with the same things (jewellery, braid-making, tattoo-making, etc), all asking you if you wanted something. They weren't pushy, but you had to keep saying "No, gracias", which was interruptive and made you feel a bit guilty. Would we go back? Not sure.

El hotel está bien ubicado, céntrico, con estacionamiento, la comida muy rica, la atención del personal muy buena, el inconveniente es porque el agua para bañarnos y lavabos tiene sal, y unos huéspedes contrataron banda hasta altas horas de la noche y no podíamos dormir

we enjoyed our stay even added 1 more day all staff very helpful and friendly the meals were very good and lot of choices grounds well kept as same to pool could have more seating on the beach would go back good value

Lo que no me gustó es que el volumen de las bocinas es molesto para los camastros más cercanos a estas bocinas, después de tiempo duele la cabeza. Todo lo demás excelente.

The property is very well kept. The beach is nice but lounge chairs are reserved early in the morning by guests with towels over them so you have to get a VERY early start if you want lounge chairs. The service is very good but if you’re expecting a traditional all-inclusive, you will be disappointed. There are set meal times for food and alcohol is only available from 11 am until midnight.

Property is falling apart, all door frames rusted, it really needs to be remodel.

Room did not have wifi. We went back to front desk and they gave us password for bar and lobby area but it didn’t work in room. Went back to desk and showed on our booking that wifi was supposed to be in our room. We were reluctantly given a password to use but it didn’t work so we gave up trying as we were just there for one night. Our room was very musty smelling and no mini fridge to keep drinks cool. Only 1 bar serviced the entire hotel which was very busy and 1 bartender.

Great waterfront location with excellent staff. Building and property in need of a few repairs and upgrades but otherwise a very nice spot.

Didn’t like the room the mattress was disgusting. The bathroom had mold to the door was broken.

The room smelled and the pillows smelled like sweat, I believe the blankets needed to be washed.

BUEN SERVICIO DEL PERSONAL, HOTEL COMODO, SIN EMBARGO, FALTA DE MANTENIMIENTO EN ALGUNAS ZONAS Y FALTA DE LIMPIEZA Y SEGURIDAD EN AREAS COMUNES. SUCIA LA PLAYA Y AREA DE ALBERCA

Staff is very friendly and accommodating. Location is perfect and everything you need is all walkable . Very clean with non stop maintenance going on . This shows pride in the resort . We loved the beach

La habitación muy vieja y sucia, no es lo que ofrecen en las fotos

Necesitan cambiar las toallas ya no son blancas estan muy viejas.

Muy comodo, limpio, la atencion del personal excelente

Es un hotel 100% familiar, para el precio está súper bien. Las camas son un poco duras, y el baño la puerta de la regadera le hacía falta limpiar del riel tenía como hongos

Es un hotel tradicional, limpio.buen servicio, la comida es buena.

Estuvo excelente la atención por parte del personal. El hotel muy cómodo y agradable. Me gustó que tienen horario en el que ya no es permitido el ruido, así toda la familia descansamos de maravilla. El buffet tiene lo necesario para comer rico. La alberca y demás áreas comunes limpias. En general, la pasamos excelente

El bufet excelente, los alrededores muy buenos y las puertar de las avifaciones y baños malos.

Didn’t like the room the mattress was disgusting. The bathroom had mold to the door was broken.

Great staff, very welcoming. Food was good, rooms clean, only complaint was sink backed up in bathroom room creating an odor. Great views from our balcony.

Staff was friendly and very helpful. The hours that the only restaurant is open are inconvenient. The rooms are dated however satisfactory. The location is wonderful. Overall I would recommend this place. Please don't expect it to be like some of the large all inclusive resort chains.

El hotel está muy agusto, un poco caro por la temporada de vacaciones, está frente a la playa, la playa está muy tranquila sin olas. Estuvimos en la primera planta y teníamos vista al mar todo el día, lo único que podrían mejorar es tener una alberca más grande en el área donde tienen los jardines.

Listen, this was partially our fault for not really paying attention to the listing. This property was so far from being an all inclusive of the standards I’ve been at. The beach was full of nationals having a grand time with their tents chairs families and music. Nice to see, but there was NO accommodation (beach chairs) for us. The lock on the door was broken. The room felt desolate with a defunct kitchen taking up a huge space. The safe was broken with no way to protect valuables. It was no what we expected at all. We got out of their within a day and they hotel was gracious enough to return the unused portion. We booked ourselves elsewhere.

My sister & I visited in January 2025. We chose this resort because it was a modest size, away from the hustle & bustle of the big city. Also, we had read reviews that it was popular with Mexicans, which we figured that was a good endorsement, and would make it more interesting (it did). Other things we liked during our stay: great food, with many choices, including both Mexican and N American style. All well cooked. The beach was beautiful, with powdery sand, and kms long; great for walking. Loved the view from our room. It was also very handy to town. The resort staff were wonderful and helpful. Things we were not crazy about: noisy in the evenings, with entertainment in the pool area (there was nowhere in the resort you could escape it)...unless of course, you were participating in the entertainment activities and games...which we did and it was really fun. Sometimes the resort also blasted music toward the beach...which spoiled any relaxing. The endless parade of vendors up & down the beach, all with the same things (jewellery, braid-making, tattoo-making, etc), all asking you if you wanted something. They weren't pushy, but you had to keep saying "No, gracias", which was interruptive and made you feel a bit guilty. Would we go back? Not sure.

Property is falling apart, all door frames rusted, it really needs to be remodel.

Room did not have wifi. We went back to front desk and they gave us password for bar and lobby area but it didn’t work in room. Went back to desk and showed on our booking that wifi was supposed to be in our room. We were reluctantly given a password to use but it didn’t work so we gave up trying as we were just there for one night. Our room was very musty smelling and no mini fridge to keep drinks cool. Only 1 bar serviced the entire hotel which was very busy and 1 bartender.

Es un hotel 100% familiar, para el precio está súper bien. Las camas son un poco duras, y el baño la puerta de la regadera le hacía falta limpiar del riel tenía como hongos

Buen hospedaje, todo es confortable ,esta en la playa, el perrsonal muy amable y atento..

La atencion fue excelente, el servicio fue bueno

Si bien es un buen hotel para descansar, esta vez me sorprendieron con la "politica" para la recepcion de huespedes. Por motivos ajenos a mi, el traslado fue largo y cansado por lo que llegue a las 4:00 am al hotel con mi hijo de 12 años. Al tocar en recepcion di los datos de mi reservacion y resguardar el equipaje. Cuando me iba a sentar en la sala de espera para descansar un rato y aguardar a que llegara la hora del check-in me dice el encargado que no podemos aguardar en la recepcion ya que esta prohibido que haya alguien que no es del personal a esa hora y que teniamos que esperar afuera del hotel hasta las 7:00 am que es cuando se abrian las puertas de recepcion! Como es posible que se atrevan a sacar al huesped del hotel, en la madrugada y con un menor de edad? Aun con amabilidad eso no se le hace al huesped! Con esta experiencia no regreso al hotel, definitivamente.

Staff was friendly and very helpful. The hours that the only restaurant is open are inconvenient. The rooms are dated however satisfactory. The location is wonderful. Overall I would recommend this place. Please don't expect it to be like some of the large all inclusive resort chains.

Staff is very friendly and accommodating. Location is perfect and everything you need is all walkable . Very clean with non stop maintenance going on . This shows pride in the resort . We loved the beach

This is a great place to stay. The staff are very friendly and helpful. Highly recommended

My husband experienced a medical emergency on our first day at the resort. Due to his condition, we were unable to complete our stay. The resort refused to issue a refund but assured us that we would be issued a credit. No credit was ever received after numerous requests. Management was unhelpful, uncaring and undependable. Support staff was nice.

we enjoyed our stay even added 1 more day all staff very helpful and friendly the meals were very good and lot of choices grounds well kept as same to pool could have more seating on the beach would go back good value

Muy comodo, limpio, la atencion del personal excelente

The staff was very friendly, we enjoyed our stay there so much. Even when the staff didn’t speak English they made sure we got what we asked for

Buen hospedaje, todo es confortable ,esta en la playa, el perrsonal muy amable y atento..

Enjoy my stay at this beautiful hotel walking distance to the beach.

El hotel está muy agusto, un poco caro por la temporada de vacaciones, está frente a la playa, la playa está muy tranquila sin olas. Estuvimos en la primera planta y teníamos vista al mar todo el día, lo único que podrían mejorar es tener una alberca más grande en el área donde tienen los jardines.

Staff is very friendly and accommodating. Location is perfect and everything you need is all walkable . Very clean with non stop maintenance going on . This shows pride in the resort . We loved the beach

El hotel es muy bonito, el servicio bueno en general, la comida rica, las bebidas no tanto, necesitan mejorar en preparar los cócteles... Lo único malo son las calles alrededor y afuera del hotel, hay mucha basura y está muy feo... Pero adentro del hotel todo excelente

My sister & I visited in January 2025. We chose this resort because it was a modest size, away from the hustle & bustle of the big city. Also, we had read reviews that it was popular with Mexicans, which we figured that was a good endorsement, and would make it more interesting (it did). Other things we liked during our stay: great food, with many choices, including both Mexican and N American style. All well cooked. The beach was beautiful, with powdery sand, and kms long; great for walking. Loved the view from our room. It was also very handy to town. The resort staff were wonderful and helpful. Things we were not crazy about: noisy in the evenings, with entertainment in the pool area (there was nowhere in the resort you could escape it)...unless of course, you were participating in the entertainment activities and games...which we did and it was really fun. Sometimes the resort also blasted music toward the beach...which spoiled any relaxing. The endless parade of vendors up & down the beach, all with the same things (jewellery, braid-making, tattoo-making, etc), all asking you if you wanted something. They weren't pushy, but you had to keep saying "No, gracias", which was interruptive and made you feel a bit guilty. Would we go back? Not sure.

El hotel está bien ubicado, céntrico, con estacionamiento, la comida muy rica, la atención del personal muy buena, el inconveniente es porque el agua para bañarnos y lavabos tiene sal, y unos huéspedes contrataron banda hasta altas horas de la noche y no podíamos dormir

Me gusto que esta frente al mar y lo que me gustaría que mejoraran es la comida del Buffett porque deja mucho que desear

Great waterfront location with excellent staff. Building and property in need of a few repairs and upgrades but otherwise a very nice spot.

Hotel bien ubicado, habitación cómoda, excelente playa. Terribles los alimentos.

For an all inclusive there should be an open bar for drinks in the morning. Limited coffee selection until restaurant opens at 8 Not enough lounge chairs. I won’t be back for those reasons

Food was just ok.

My sister & I visited in January 2025. We chose this resort because it was a modest size, away from the hustle & bustle of the big city. Also, we had read reviews that it was popular with Mexicans, which we figured that was a good endorsement, and would make it more interesting (it did). Other things we liked during our stay: great food, with many choices, including both Mexican and N American style. All well cooked. The beach was beautiful, with powdery sand, and kms long; great for walking. Loved the view from our room. It was also very handy to town. The resort staff were wonderful and helpful. Things we were not crazy about: noisy in the evenings, with entertainment in the pool area (there was nowhere in the resort you could escape it)...unless of course, you were participating in the entertainment activities and games...which we did and it was really fun. Sometimes the resort also blasted music toward the beach...which spoiled any relaxing. The endless parade of vendors up & down the beach, all with the same things (jewellery, braid-making, tattoo-making, etc), all asking you if you wanted something. They weren't pushy, but you had to keep saying "No, gracias", which was interruptive and made you feel a bit guilty. Would we go back? Not sure.

Me gustaria mas variedad de comida y el bar abierto mas temprano y mejor servicio de cafe por la mañana nunca hencontre cafe temprano

we enjoyed our stay even added 1 more day all staff very helpful and friendly the meals were very good and lot of choices grounds well kept as same to pool could have more seating on the beach would go back good value

Pésima comida

The property is very well kept. The beach is nice but lounge chairs are reserved early in the morning by guests with towels over them so you have to get a VERY early start if you want lounge chairs. The service is very good but if you’re expecting a traditional all-inclusive, you will be disappointed. There are set meal times for food and alcohol is only available from 11 am until midnight.

Hotel bien ubicado, habitación cómoda, excelente playa. Terribles los alimentos.

La comida y las bebidas están muy bien

Es un hotel tradicional, limpio.buen servicio, la comida es buena.