Villa Rosa Kempinski

This was my second stay at Villa Kempinski. The hotel is top standard, very clean and well maintained. Rooms are cleaned to a high standard and all the staff are very polite and helpful. I requested a late checkout which was dealt with efficiently by the reception staff. The hotel amenities are excellent and the situation of the hotel makes it easier to get about the city. Highly recommended.

Great place to stay! Staff was amazing and helpful. The breakfast was extraordinary, sad we only took part on our last day. Overall I’d stay there again in a heartbeat!

Every staff is very kindful Reception. Concerge, restrain staff.

What could be a great hotel in Nairobi let down by poor front desk staff on 2 seperate bookings. Beds are comfortable with nice sheets and staff friendly excepting for front desk staff. Breakfast was plentiful but quality and taste at Serena is far better. Staff at breakfast were wonderful and remembered orders and preferences. We have traditionally stayed at the Serena We had 2 seperate bookings a week and a bit apart and both checkins received unacceptable service from front desk whilst being overcharged on both stays.We had booked via Hotels.com and booked a larger pricer balcony suite for both bookings.Booking 1 -A day before arrival i called and asked for quiet room which was acknowledged. Our flight was delayed 5 hours and arriving at 2am was expecting a simply welcome to the hotel and check in ended up being a 20 mins ordeal to be told, the quieter rooms are a lower category of room and that is what was ready. I asked for the reduced rate and was told we booked through hotels,com and not their issue). On questioninh why i was not told this the day prior (when i called) and could have changed the booking online to the lower category she shrugged and became defensive and offish.Booking 2- We confimed on check out that we wanted to try the balcony room. On arrival we were told again we had been downgraded to the lower room based on the the previous stay. Stay here at your peril and suggest their competitior around the corner, Still awating my credit from the hotel.

Nice hotel, I will sure be coming back next time I visit Nairobi