Trecarn Hotel

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We arrived late on a Thursday evening, our room was small but was tidy and seemed clean, we paid budget so didn’t expect too much. However, we immediately noticed two large cockroaches coming up from under the carpet, my partner went to reception and we got a room change straight away and upgraded to a bigger room on the opposite side of the hotel. The new room was fine and no sign of any bugs so we stayed there for the three nights we’d booked. It wasn’t exactly dirty but it wasn’t spotless and had a bit of a musky smell, so my guess is that it’s an old building and has some damp which attracted the cockroaches, but I’m no expert! Our room was never cleaned while we were there but as we were only there three nights purely to sleep there that didn’t bother us, we had to ask reception for more milk, tea and coffee for the room which they were happy to provide. I think potentially our room wasn’t cleaned because of the change of room, maybe they didn’t know we were in there, or maybe it wasn’t a service included in our price. The bed wasn't very comfortable. The WiFi wasn’t great, I used my data the whole time and my partner had issues with the WiFi dropping off. We didn’t eat at the hotel but the breakfast looked ok, we didn’t use the bar or any of the public areas but they all seemed nice and tidy. The staff were really nice and friendly the whole time. The area for us was ideal, only a short walk to Babbacombe or St Marychurch which is why we chose this hotel.

Customer Service was fantastic from start to finish. Breakfast was delicious. Room was a little cold, but when we mentioned it, they revolved straight away. Restaurant was closed, due to lack of staff, but plenty of local options The room was OK,but headboard was solid and hurts wgen you head but it.

Room was clean, staff very good, food was great, only issue was I choose a hotel with on site disabled parking and there was none, managed to park on road but at busier times it wound be a struggle, also the lift could only be used by one person at a time and the lift was incredibly slow, the description on your site needs updating with regards to parking, but we had a very enjoyable experience.