Name: Crowne Plaza Madinah by IHG
Address: King Faisal Street - Central Area, Madinah City Center, Madinah, Saudi Arabia, Madinah, Al Madinah Province, SA
Price range: $111–$222 per night
Rating: 8.23

What guests think

Across reviews of Crowne Plaza Madinah by IHG, travellers consistently praise the excellent location near Masjid Nabawi and generally friendly, helpful staff, while noting dated interiors, some small rooms, and inconsistent upkeep with occasional maintenance issues.

Many guests highlight very short walks to men's entrances, with a hotel shuttle assisting women for farther gates. Breakfast often gets high marks, though some find dinner options expensive or underwhelming. Overall cleanliness ranges from spotless to subpar, with smoke smells and worn carpets reported in some areas. Good for a straightforward stay focused on pilgrimage, in an older hotel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The property is frequently described as old and in need of renovation. A free shuttle helps women reach the mosque's farther gates.

Related guest reviews

6

Noorfiza

Jan 31, 2024

·

Stayed 3 nights

Location, staff, food is great but the property is very run down!

10

Khaled

Oct 15, 2023

·

Stayed 1 night

Hotel is good, however building and overall facilities need some renovations

8

Jeremy

Dec 22, 2024

·

Stayed 4 nights

Hotel is ok…a little old…don’t give your number to locals offering rides…stick to the official taxis

10

Hamza

Oct 28, 2025

·

Stayed 3 nights

Très proche de Masjid Al nabawi entrée des hommes ( environ 5 minutes de marche ) Cependant, pour les femmes, il y a un transfert gratuit offert pour les 5 prières par l’hotel ou bien environ 20 min de marche qu’il faut prévoir. تقبل الله منا و منكم

Translate

10

Waleed

Aug 4, 2025

·

Stayed 2 nights

So close to the Masjid Nabway. So far (15 min walk) from women gates, however they provide shuttle bus for women to the gates. Room is clean and service is excellent. The restaurant food quality and varieties are excellent.

6

Ismael

Mar 14, 2024

·

Stayed 2 nights

Property needs attention it’s a little outdated

8

steven

Jul 12, 2025

·

Stayed 3 nights

Have stayed many times here needs some improvements, but will stay again

8

Zahed

Sep 20, 2024

·

Stayed 4 nights

Bit old everything. Needs a renovation throughout. Very close to the masjid. Staffs were good. Breakfast was not so good for 5• hotel. Could have been better. But overall not a bad experience

8

AKHTARUR

Nov 17, 2024

·

Stayed 2 nights

I have not stayed in that many Crown Plazas, but have spent too many nights at Marriott properties. So this Crown Plaza is five minutes walk from Masjid Nabawi (South Gates, #305) and extremely convenient from that perspective. It is like a mainline Marriott. Very clean and comfortable beds. Well soundproofed. The breakfast was good. Negatives were that some of the physical infrastructure was not that well maintained. The electric teapot was leaking. The bathroom faucet should be replaced and the shower stall had a backup of water. The only way to fix this is probably to go through the rooms periodically. Given the almost full capacity throughout the year, these rooms probably need more maintenance.

8

Humza

Aug 9, 2023

·

Stayed 2 nights

Old hotel but great location.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms spotless or very clean, while others reported dirty or stained carpets, bathroom odors or mould, bugs, and lingering smoke smells.

Related guest reviews

4

Shahzad

Nov 27, 2023

·

Stayed 3 nights

The room furnishings were dated and broken in some cases. The one office chair was falling apart. The carpet was heavily stained and just plain nasty. Had to keep wearing shoes all the time. Will not be staying here again or recommending it.

10

Ahmed

Dec 8, 2025

·

Stayed 2 nights

Amazing staff and super clean room with excellent service

4

segun

Oct 2, 2023

·

Stayed 4 nights

Nearness to haram, but the stay was terrible because of the foul odors from the bathroom. Imagine staying in that situation for four days. Very unpleasant

8

Babar H Khan

Oct 31, 2023

·

Stayed 4 nights

Room AC control was out of order. The room was fridged. The hallways' carpet was filthy. Room size was too small the bathroom was too tiny.

6

Afrah

Dec 19, 2024

·

Stayed 1 night

Given a dirty uncleaned room then upgraded to another, second room had a stain on the sheets and the room smelled like cigarettes.

10

Firdous

Dec 1, 2025

·

Stayed 3 nights

The hotel is 3 minutes away from the mosque, the rooms and bathrooms were clean and spotless and staff was friendly and cordial, many eating and shopping option around.

8

Mustafa

Nov 8, 2025

·

Stayed 4 nights

clean room, nice staff,

8

Zine

Apr 30, 2023

·

Stayed 3 nights

Overall good experience, found bugs in the room. At the begining, they blamed us to bring it to the room and I had to speak to the manager, they found a solution to wash my clothes and get another room. Wastee half a day just to get this resolved. Old furniture that need to be refreshed.

10

Bassel

Nov 12, 2025

·

Stayed 2 nights

Très propre Petit déjeuner bien varié Personnel très agréable et professionnel

Translate

6

suzanne

Apr 7, 2024

·

Stayed 2 nights

Very old hotel Very unclean Dirty black hard dirt all over the room Very run down furniture Very old dirty and unclean carpet Excellent food Excellent staff service Hotel I would give it two stars in terms of everything else Staff would give them five stars

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms vary: several are small and dated with limited or no views and occasional smoke smells, while some offer mosque views and good soundproofing.

Related guest reviews

8

Muhammad

Dec 30, 2024

·

Stayed 6 nights

Great hotel because it is within the proximity (about 4 mins walk) of Masjid-e-Nabvi (SAW). The rooms were small but the staff was very kind and helpful.

8

sanaa

Oct 8, 2024

·

Stayed 2 nights

Location couldn’t have been better. Interior of hotel rooms was quite out-dated. If you are expecting luxury, this isn’t the place. Location is right next to Masjid Nabawi

4

Shahzad

Nov 27, 2023

·

Stayed 3 nights

The room furnishings were dated and broken in some cases. The one office chair was falling apart. The carpet was heavily stained and just plain nasty. Had to keep wearing shoes all the time. Will not be staying here again or recommending it.

8

Shahid

Sep 20, 2024

·

Stayed 5 nights

Location is excellent. Prophet's Mosque is only three minutes' walk. This was my third stay in the property. Rooms are small but okay. Bathrooms are very small. Staff is courteous and co-operative. Property is clean.

4

Mahmut

Mar 5, 2023

·

Stayed 1 night

Dirty, amall room, poor day lite in the room facing a big wall. Receptioniat was deceiving by saying “we upgrated you to a larger room at the launch floor”. Launch was closed due to construction, room was extra small and very dirty. So, where was the upgrade? That was poorer cp hotel experience ever. And very expensive!!! You can not trust cp hotels.

10

Haji Mohamad Zin

Apr 27, 2024

·

Stayed 2 nights

Location near to haram. The room has no outside view.

10

Hocine

Aug 25, 2024

·

Stayed 6 nights

Top hôtel ! Le personnel a été très accueillant et aux petits soins tout au long du séjour ! La chambre était spacieuse et disposait de tous les équipements nécessaires. De plus, la vue sur la Mosquée Sacrée depuis la chambre était juste magnifique. Merci beaucoup !

Translate

6

Basem

Apr 20, 2025

·

Stayed 3 nights

My room was outdated. Whatever cleaning solution they used they used way too much to mask an odor. Blankets and linen were rough. All staff were pleasant to deal with and friendly. I just think that specific Crowne Plaza needs updating. Great location, steps away from Masjid Nabawi.

8

AKHTARUR

Nov 17, 2024

·

Stayed 2 nights

I have not stayed in that many Crown Plazas, but have spent too many nights at Marriott properties. So this Crown Plaza is five minutes walk from Masjid Nabawi (South Gates, #305) and extremely convenient from that perspective. It is like a mainline Marriott. Very clean and comfortable beds. Well soundproofed. The breakfast was good. Negatives were that some of the physical infrastructure was not that well maintained. The electric teapot was leaking. The bathroom faucet should be replaced and the shower stall had a backup of water. The only way to fix this is probably to go through the rooms periodically. Given the almost full capacity throughout the year, these rooms probably need more maintenance.

10

Mohamed

Oct 7, 2025

·

Stayed 3 nights

The location of the hotel is excellent for our prophet mosque. Staff are friendly and cooperative. The room is comfortable, but had smoking smell which was annoying. Cleaning of the rooms after guests leave should be supervised.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and helpful, with staff assisting with upgrades, early check-ins, and local support; however, some guests reported slow responses, unhelpful interactions, and difficult check-ins or issue resolution.

Related guest reviews

2

Michael

Apr 2, 2024

·

Stayed 1 night

The hotel is terrible. The interior design of the room needs a full review. We arrived 7PM and one reception is available as it is call for Magrib and fast breaking so he rushed our check in. Went up to the room and shocked with two single beds squeezed in a less than four meter square even though our booking is two twin beds. I went down complained to the same gentleman but he is hopeless cuz his peers and supervisors are away for fast breaking. He asked us to come after one hour and half and he will TRY to solve the problem. We were exhausted after a long drive but no one bother. Came after two hours and one supervisor came to help us and the surprisingly she has no idea about the complain so we have to start explain to her again - the surprise is she does not know anything about the set up of her hotel room and has to make some phone calls to understand the set up of the hotel room. She suggested to give us a handicap room and ask the bell room to show us the room. we agreed after seeing the room even it is tribble. They put beds in an empty area and block the cabinet and fridge, the fridge was overheated because the bed blocked the air pass and the funny thing the TV is above the bed so imagine how you can watch. Anyhow; we spent the night safely. The funny thing is all staff believe they have walked an extra step to help their customer but reality is not even Hospitality101 yet. This is not IHG members standards at all. Management is bad and staff needs a real training.

10

SHAFQAT

Mar 10, 2025

·

Stayed 5 nights

Our stay was made special by Mr. Zahir at the hotel restaurant. He went out of his way to help every guest that walked into the hotel restaurant. Fatima & Yousaf at the reception were also very professional assisting us with our hotel stay. I would love to have this repeated experience at this property. Zahir, Fatima, and Yousaf, thank you for making our stay comfortable.

10

Mohsin

Nov 22, 2024

·

Stayed 6 nights

My stay was extremely enjoyable and comfortable. Guest Service by Front desk associates were great, friendly and courteous. From Conceirge, Mr. Saiful Islam was extremely helpful, and he provided guests a great service. He helped me find some iconic places and I am very pleased with his service. House keeping folks are very dedicated and provided great room service.

10

Ahmed

Dec 8, 2025

·

Stayed 2 nights

Amazing staff and super clean room with excellent service

10

Anwar

Jan 14, 2026

·

Stayed 4 nights

Staff was very friendly.

10

Firdous

Dec 1, 2025

·

Stayed 3 nights

The hotel is 3 minutes away from the mosque, the rooms and bathrooms were clean and spotless and staff was friendly and cordial, many eating and shopping option around.

10

ALI

Sep 23, 2024

·

Stayed 1 night

Best customer service in Madinah area. The staff at the reception board is amazing and pride and extra ordinary Customer Service. I was early and arrived the hotel at 10:30 am. The very pleasantly check me in at 10:30 AM. The next day, I asked for a late check out and again happily gave me a 3 PM check out. This was so refreshing. The staff was so pleasant to work with

10

Tipu

Sep 22, 2024

·

Stayed 2 nights

Very convenient location staff from front desk to the service staff were very cooperative humbled.

4

Sami

Apr 25, 2023

·

Stayed 3 nights

Terrible experience. They make absolutely no effort to make their guests comfortable. They know they will always be booked because of their good location (close to Haram) so they dont care if their guests are happy or if their needs are met. They had a buffet every night for about $38 per person but the food is horrible. Super expensive for that kind of such a low quality food. The food they give you on the streets was probably better. And the staff is rude. Especially if you try to ask them to make any kind of special arrangements or exceptions such as asking a refund for un-used buffet. I will probably never come here again.

2

Abdullah

Dec 23, 2025

·

Stayed 1 night

They are not helpful or kind

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is consistently excellent, a short 3-5 minute walk to Masjid Nabawi with shops and restaurants nearby; women's entrances are farther, and the hotel provides a shuttle.

Related guest reviews

8

Lakey

Oct 30, 2024

·

Stayed 3 nights

The hotel is in an excellent location, close to everything.

10

Waleed

Aug 4, 2025

·

Stayed 2 nights

So close to the Masjid Nabway. So far (15 min walk) from women gates, however they provide shuttle bus for women to the gates. Room is clean and service is excellent. The restaurant food quality and varieties are excellent.

10

Summiaya

May 20, 2023

·

Stayed 3 nights

Great location, incredible beautiful view of the Green Dome few 100 meters from the hotel, very busy and popular hotel, great amenities, staff was responsive and accommodating. For women staying at the hotel, know that women’s entrance to the Mosque is a bit of a walk (gate 30-28) take the hotel shuttle saves you the hassle. Fast food restaurants are on the other side of the hotel. So plan accordingly. And oh, don’t get conned like I did when taking a taxi from the Medinah train station to the hotel ( paid 150 SAR) when it should be 40-60 SAR. And to the Airport is more from 50-75SAR.

10

Firdous

Dec 1, 2025

·

Stayed 3 nights

The hotel is 3 minutes away from the mosque, the rooms and bathrooms were clean and spotless and staff was friendly and cordial, many eating and shopping option around.

10

Haji Mohamad Zin

Apr 27, 2024

·

Stayed 2 nights

Location near to haram. The room has no outside view.

10

MOHAMMED

Sep 12, 2025

·

Stayed 1 night

Very near to Haram

8

AKHTARUR

Nov 17, 2024

·

Stayed 2 nights

I have not stayed in that many Crown Plazas, but have spent too many nights at Marriott properties. So this Crown Plaza is five minutes walk from Masjid Nabawi (South Gates, #305) and extremely convenient from that perspective. It is like a mainline Marriott. Very clean and comfortable beds. Well soundproofed. The breakfast was good. Negatives were that some of the physical infrastructure was not that well maintained. The electric teapot was leaking. The bathroom faucet should be replaced and the shower stall had a backup of water. The only way to fix this is probably to go through the rooms periodically. Given the almost full capacity throughout the year, these rooms probably need more maintenance.

10

Abdul

Aug 20, 2023

·

Stayed 5 nights

Location is amazing, it’s about a 5 minute walk to the Haram. Good food options, drivers are always available, and the staff/cleaners are very friendly.

8

Sarah

Apr 3, 2025

·

Stayed 5 nights

A good place and close to the masjid 3min walk clean and worth the price

8

Munawer

Jan 24, 2025

·

Stayed 8 nights

Excellent location and access to Haram Breakfast staff were very hospitable and quick to respond.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality and variety, and restaurant staff earn compliments; in contrast, some guests found dinner buffets overpriced or poor and on-site food expensive.

Related guest reviews

10

Mehnaz

Aug 7, 2023

·

Stayed 3 nights

We had a very comfortable stay at this hotel. Very good location. Close to Masjid and shopping/restaurants. Staff very courteous. Bfast was amazing

10

Waleed

Aug 4, 2025

·

Stayed 2 nights

So close to the Masjid Nabway. So far (15 min walk) from women gates, however they provide shuttle bus for women to the gates. Room is clean and service is excellent. The restaurant food quality and varieties are excellent.

8

Sabina

Jan 3, 2024

·

Stayed 4 nights

Wonderful hotel, close by to masjid and centrally located. Breakfast was lovely

10

MURAINA

Dec 30, 2024

·

Stayed 2 nights

All staffs are excellent and we enjoyed mostly was breakfast. They have good cook and dinning look excellent. Will choose hotel next we come

10

Abdur

Nov 5, 2025

·

Stayed 1 night

Excellent Breakfast

8

Saliou Niang

May 7, 2023

·

Stayed 3 nights

the cheking was difficult .but over all services are good. the restaurant and food were excellent. the chief restaurant supervisor Mr ziaad is very caring and nice

6

ayman

May 17, 2025

·

Stayed 5 nights

The overall experience is average considering the cost for the stay. The property is outdated and smells like smoke when we have specifically asked for a non smoking room for allergy reason. We had to request for the room to be cleaned on a daily basis even though we used the available option at the door asking for house keeping. The shower curtain is ripped and water was seeping out. The towels are old and some had rust on them. Bath towels are weird sizes. The sink was clogged and we had to request 3 times for them to send some one to fix. Thanks to the concierge manager, his name was Mohammad, a very friendly gentleman that spoke English well and some Arabic; he was very helpful, social and wanted to offer help. He was one of the good experience we had at the hotel. The food option at the hotel is expensive. We did not eat at the hotel so I can't comment on the quality. One good thing about the hotel, it is few steps away from Al Masjid Alnabawiyy Alshareef which made us over look so many other negatives and enjoyed to be that close.

10

Bassel

Nov 12, 2025

·

Stayed 2 nights

Très propre Petit déjeuner bien varié Personnel très agréable et professionnel

Translate

4

Sami

Apr 25, 2023

·

Stayed 3 nights

Terrible experience. They make absolutely no effort to make their guests comfortable. They know they will always be booked because of their good location (close to Haram) so they dont care if their guests are happy or if their needs are met. They had a buffet every night for about $38 per person but the food is horrible. Super expensive for that kind of such a low quality food. The food they give you on the streets was probably better. And the staff is rude. Especially if you try to ask them to make any kind of special arrangements or exceptions such as asking a refund for un-used buffet. I will probably never come here again.

8

Munawer

Jan 24, 2025

·

Stayed 8 nights

Excellent location and access to Haram Breakfast staff were very hospitable and quick to respond.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$254
February	$234
March	$308
April	$167
May	$287
June	$313
July	$117
August	$119
September	$132
October	$153
November	$206
December	$263

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $112	21 $111	22 $111	23 $117	24 $115	25 $117	26 $112
27 $112	28 $116	29 $116	30 $116

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $127	3 $144
4 $137	5 $144	6 $144	7 $145	8 $145	9 $145	10 $134
11 $144	12 $144	13 $144	14 $124	15 $168	16 $222	17 $222
18 $144	19 $144	20 $144	21 $145	22 $145	23 $145	24 $144
25 $222	26 $200	27 $222	28 $222	29 $222	30 $145	31 $144

Crowne Plaza Madinah by IHG

Prices for Crowne Plaza Madinah by IHG

Monthly average prices

About this property

Location

Room options

Standard Room

Junior Suite, 1 King Bed, City View

Premium Room

Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds, City View (Walk in Shower)

Standard Room, 1 King Bed, City View

Standard Room, 1 Queen Bed, Accessible, City View

Standard Room, 3 Twin Beds

Guest reviews of Crowne Plaza Madinah by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Crowne Plaza Madinah by IHG

Considering this hotel for your Madinah trip?

Prices for upcoming dates