Name: IntercityHotel Berlin Hauptbahnhof
Address: Katharina-Paulus-Str. 5, Moabit, Berlin, Germany, Berlin, Germany
Rating: 8.38

What guests think

At IntercityHotel Berlin Hauptbahnhof, travelers highlight the excellent location by Berlin Central Station and generally clean, quiet rooms, while noting drawbacks like thin pillows, occasional temperature control issues, and the lack of in room kettles.

Service is often friendly but reviews repeatedly mention long check-in queues, self-service kiosks that fail, housekeeping only on request, and extra charges for luggage storage or early check-in; free transit tickets apply mainly via the chain’s rewards program. Room size and comfort vary, with some finding mattresses soft or low and a few noting dated furnishings, though many report effective soundproofing near the tracks. Breakfast is widely praised for variety and quality but considered expensive by some, and the bar and restaurant hours or service can feel limited. Expect a convenient, modern base with practical trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site bar and restaurant are available; several guests mention paid luggage storage and occasional limited or early closing food service. Parking is on site but can be expensive.

Related guest reviews

10

Linn Therese

11 Dec 2025

·

Stayed 2 nights

The room: large and nice. Plus for a fridge. Quiet and peaceful. Location: right by the central trainstation. Easy with transportation to and from. Breakfast: very good. You have to pay for luggage storage, or early check-in, so I recommend arriving at check-in or later, and leave directly when you check out.

8

Bo

11 Dec 2025

·

Stayed 1 night

Bra övernattningshotell med gångavstånd från huvudstationen. Fräscha rum och fint hotell. Stort och något opersonligt. Krånglig och avgiftsbelagd bagageförvaring. Wifi som krävde medlemskap.

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10

Megan

16 Dec 2025

·

Stayed 1 night

Very friendly staff, clean and large room, great location next to train station and the surrounding area was clean and safe. The only thing we didn't like was they charge to store your bags (we've visited 9 hotels in 6 countries on this trip and they're the only one who charged). They offered us to take the early check in fee instead, which came with a room upgrade, but I didn't like having to pay extra for a service others offered for free.

10

Katherine

21 Sept 2024

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Stayed 2 nights

Great place to stay to explore Berlin. Right next to the main train station so very convenient for public transport and you could not hear any noise from the station in your room. Also an easy walk to the Reichstag building. Parking garage on site. We did not eat breakfast there - many cafes close by. Only negative was that the fire alarm went off at 5am and we had to evacuate - but hopefully a rare occurrence. Would stay here again.

8

Alec

9 Mar 2025

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Stayed 1 night

I like the location which makes it convenient like walkable to the main train station and some shops. Hotel restaurant does have good food. Their curry wurst with fries is delicious. A must try!

10

Anne Marie

23 Jun 2025

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Stayed 2 nights

A very nice, modern hotel close to the train station. It has a bar and restaurant, and friendly staff.

8

Per

1 Dec 2025

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Stayed 4 nights

The stay was good. Service perfect and location excellent. Very clean and tidy apart from the carpets in the corridors. The room was simple almost DDR-style but the batheoom was top notch. I was going to give the highest marks but something happened. On the the day of my departure I wanted to store my suitcase for some hours. I was made aware that the hotel had started with a digital system where you were forced to PAY for the storage by the hour. Very expensive too. I had stayed there for four nights spending a lot of money. Then the want to charge me for this service. I have tralelled the world for many years and I have never experienced this before. I will NOT come back!

10

Stephen

10 Jul 2025

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Stayed 2 nights

It was a very comfortable stay. Clean, quiet, close to the station and we were able to drop our luggage off for storage at reception.

10

Denise Maria

2 Aug 2025

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Stayed 3 nights

Tudo muito bom e conveniente. Só achei a diária do estacionamento muito cara: 30 euros por dia.

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6

Bernard

9 Jul 2024

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Stayed 2 nights

Property appeared to be in relative new condition. But it does not offer many amenities. Very limited bar and restaurant, short hours and limited food. No store like area offering typical sundries and things other hotels offer.

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Cleanliness

Rooms and public areas are generally clean, with many describing them as spotless. However, housekeeping is only on request (often every three days) and some guests reported missed cleanings or minor maintenance and dust issues.

Related guest reviews

6

Vishakha

29 Sept 2025

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Stayed 1 night

Es gab einige Probleme mit Staub. Da ich eine Stauballergie habe, konnte ich dadurch zeitweise kaum richtig atmen. Dieses Feedback habe ich auch der Hausverwaltung mitgeteilt. Ich habe ihnen gesagt, dass möglicherweise ein Problem mit der Lüftung besteht, da diese Staub ausstieß. Nachdem ich die Lüftung ausgeschaltet hatte, war es erträglicher. Staff was good and welcoming but the room was not properly cleaned.

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10

George

10 Dec 2025

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Stayed 6 nights

The room was spotless, and the guest services were very friendly and helpful.

6

Stephan

31 May 2025

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Stayed 3 nights

Bei 3 Tagen Aufenthalt keine einzige Zimmerreinigung ist schon echt schwach

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4

Norbert

16 Dec 2024

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Stayed 3 nights

Kein Hinweis beim Einchecken bzw. im Zimmer, dass es frische Hand- und Badetücher und Zimmerreinigung nur auf ausdrücklichem Wunsch an Rezeption bis 20:00 Uhr des Vortags gibt. "Hinweisflyer" an der Rezeption ist sehr idyllisch geschrieben und gestaltet und lässt eher an "Frohe Weihnachten" denken: Kurzum: "Neue" Nachhaltigkeit (Personaleinsparung) statt Kundenzufriedenheit. Früherer Hinweis im Zimmer: Wenn frisches Handtuch...dann das gebrauchte..auf den Fußboden....sind weg die Zimmer wurden früher täglich gereinigt.

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10

Steven

13 Nov 2025

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Stayed 3 nights

Hotel and room were clean. Staff was professional, helpful and courteous. Breakfast had decent options and the food was good/fresh. Location was a little outside the city center, but located right next to the train station.

8

Günter

16 Jun 2024

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Stayed 2 nights

Check in erfolgte reibungslos. Frühstück war sehr gut und vielfältig. Die zentrale Lage direkt am Bahnhof war top und trotzdem ruhig. Lediglich die Sauberkeit - wir hatten noch Haare auf der Bettdecke - war verbesserungsbedürftig.

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4

Daniel

8 Sept 2025

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Stayed 2 nights

My room was not cleaned at all and afterwards they told me i should tell them that i want them to clean. For me, it is the first to hear such thing. Even Taht they should communicate it by checking.

6

Rob

15 Sept 2025

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Stayed 4 nights

Kamer werd alleen schoongemaakt na verzoek de middag vooraf. Kamer werd niet goed schoongemaakt, vieze kopjes en glazen bleven staan. Er werd niet gestofzuigd. Bar ging pas open om 18.00 uur. Ontbijt was goed.

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4

Martin

1 Dec 2025

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Stayed 3 nights

Bisher immer sehr zufrieden gewesen, aber seit diesem Jahr nicht mehr. Zimmerservice muss bis 20 Uhr Vorabend gebucht werden, welches auch getan habe, aber dennoch leider keinen einzigen Zimmerservice bekommen habe. Lüfter Badezimmer defekt gemeldet, leider keine Reparatur während Aufenthalt. Eine Deckenlampe defekt, Gardine hing teilweise neben der Aufhängleiste. Hat leider nachgelassen.

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6

Jenny Rose

22 Jul 2025

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Stayed 3 nights

Booked this hotel since it was near the Central Station..I think that was the advantage of this property. I also availed their breakfast which was lovely and with plenty of options everyday. My main concern was housekeeping was only if requested, no toiletries provided except for a small vanity pack with cotton buds and cotton pad. Also, the pillow was not like a pillow at all? It was flat. I had to request twice before I got another one. The bed was queen sized but the duvet was for very small. For the price of this hotel, I’ve expected better service. Some of the staff seemed unapproachable but the rest were friendly and accommodating.

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Rooms

Rooms are typically quiet near the station and range from small to spacious, often with a fridge. Recurring issues include weak or warm air-conditioning, very thin pillows, low or soft mattresses, narrow twins, and the lack of in room kettles.

Related guest reviews

8

Deana

31 May 2024

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Stayed 4 nights

We stayed in room 107 and it was so hot. We mentioned it to the front desk 2-3 times but nothing happened. The hotel is convenient, since you’re across from the main train station. Not sure if we’d stay again though since we didn’t get much sleep for 4 nights (from the heat)

10

Linn Therese

11 Dec 2025

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Stayed 2 nights

The room: large and nice. Plus for a fridge. Quiet and peaceful. Location: right by the central trainstation. Easy with transportation to and from. Breakfast: very good. You have to pay for luggage storage, or early check-in, so I recommend arriving at check-in or later, and leave directly when you check out.

8

Marsha

16 Jul 2025

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Stayed 3 nights

Positive: Clean, Close to station, Friendly receptionist, good food. Negative: VERY thin pillow made sleeping difficult. Towels are the thinest I have ever had.

10

Larry

26 Oct 2024

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Stayed 5 nights

Chosen for its proximity to the main train station in Berlin, the hotel provided good value on other fronts. The staff are very helpful, the building is modern and well decorated. Public spaces are spacious and nicely furnished. The buffet breakfast is among the best we have had. My only critiques are that the room, while it had excellent storage, was small for two people to share for five nights. The chairs provided for seating in the room are very upright and rigid, as though one were waiting for an appointment. And the bathtowels are among the smallest I have ever seen at this price point - felt out of alignment with the overall quality.

10

Danuta

10 Dec 2025

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Stayed 2 nights

Hotel is lovely, very good location, literally 2 min walk from the train station, with connection to any other part of the city. The only thing was there was no kettle in the room, and I drink a lot of tea and coffee so I was missing it. Other than that, no fault

8

Maria

31 Oct 2024

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Stayed 4 nights

I like its proximity to the train station and modern reception area. The mattress and pillows, however, need some upgrading.

8

Aki

9 Aug 2025

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Stayed 1 night

部屋は広々として清潔で、窓が大きく開放感があり、夜も静かで快適でした。冷蔵庫があったのでよかったです。無料の水(炭酸水)が一本置いてありましたが、普通のミネラルウォーターを置いてほしかったです。マイナス点を挙げるとしたら、シングルベッドの幅が狭い為、体の大きな方は窮屈に感じると思います。また、シャワーを浴びている時にドアの下から水が漏れる為、バスルームの床が濡れてしまいます。

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8

Elaine

5 Oct 2025

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Stayed 3 nights

Everything was ok except the state of the pillows. Very thin. Could definitely do with some new ones or provide the rooms with spares. Disappointed that no tea or coffee making facilities in rhe room. Having to pay for the hot drinks is a bit much.

4

LAURIE

6 Oct 2025

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Stayed 5 nights

I stayed for 5 nights in early October. Temperture outside was a high around 58F, 14.4C. And low around 48F, 8.9C. My room temperature varied between 24.5C and 26.1C, 76F and 79F. Way to warm for me. I am used to interior being 70F to 72F. 21C to 22.2 C. I contacted the front desk on the first night, and they sent someone to my room who confirmed that the Air Conditioner was not working. He also confirmed that when I opened a window that it would not help cool the room at all because it just sucked air out the window that was coming into the room thru the warm vent, even though the thermostat was powered off. He said the front desk would get a hold of me later that night. No one ever called me that night with recommendations. I went back to the front desk to find out what they were going to do. The front desk told me they had no note on my account concerning my complaint. She sent up a different person to check out my Air Conditioner, he used a device to read the air coming out of the vent and stated the lowest teperature possible coming from the vent was 24.5. He called the front desk and told them that all is normal. I spent a lot of time in my hot room sweating. Could not get any real restful sleep.When I needed some relief, I could go and spend some time in the lobby where it was closer to 21C 70F. Shame on you The rest of my experience was excellent.

6

JOHN

25 Nov 2025

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Stayed 2 nights

It’s okay. Basically a travelodge with a nice lobby. The staff aren’t especially friendly and the bedsheets are small and thin. The lights in the room are sketchy. However, it’s close to Hbf and inexpensive.

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Service

Many guests found the staff friendly and helpful. Recurrent complaints include long check-in lines, malfunctioning self-check-in kiosks, inconsistent provision of the city transport ticket (often tied to the rewards program), and fees for early check-in or luggage storage.

Related guest reviews

8

Bo

11 Dec 2025

·

Stayed 1 night

Bra övernattningshotell med gångavstånd från huvudstationen. Fräscha rum och fint hotell. Stort och något opersonligt. Krånglig och avgiftsbelagd bagageförvaring. Wifi som krävde medlemskap.

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4

Dominik

19 Jan 2026

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Stayed 2 nights

Service nimmt von Mal zu Mal ab. Wegfall der Tageskarten, Nutzung von Zimmern vor der CheckIn Zeit (das ist vll sogar verständlich), kostenpflichtige Gepäckablage, Wlan nur gegen Erstellung eines H-Reward Profils …. Da fällt es einem schwer den Service- und Gastgebergedanken zu erleben.

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10

Melanie

25 Oct 2025

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Stayed 7 nights

Friendly efficient staff at front desk. Clean and comfortable room. Ideally situated for our first visit to Berlin with many tourist sites within walking distance and hub for public transportation.

8

Jörgen

21 Dec 2025

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Stayed 3 nights

Ett bra hotell i ett bra läge. Tyvärr var inte bemötandet det trevligaste vid incheck. Efter ett flertal mail hade (trodde) jag checkat in och fått en qr-kod. Den funkade givetvis inte i maskinerna, och blev då tvungen att checka on över disk. Och man kände sig inte direkt välkommen, övrig personal var ok.

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2

FREDERICO

14 Jan 2026

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Stayed 2 nights

Com exceção do atendente turco que fica durante a noite, o resto da equipe é pessimo. Nao me deram o free city ticket que é direito de todos que se hoispedam em Berlim. Me hospdei em duas oportunidades, uma entre dos dias 25/12-26/12 e essa ultima quando estava finalizando minhas férias. Na primeira forneceram no meu quarto chaleira, na segunda falaram que era aoenas em um tipo de quarto. nao avisam que o hotel nao aceita dinheio em especiie, tive de pagar a estadia no cartao sendo que nao há aviso disso no anuncio. por sorte tal fato nao me prejudicou mas penso em quem nao tem opcção: dealhe, chegamos no hotel as 22:15, se tivsesse que procurar hotel esse horario seria um grande problema ainda mais considerando que estaavmos no inverno. NUNCA MAIS ME HOSPEDAREI NESTE HOTEL E SUGIRO O DESCREDENCIAMENTO DO MESMO PELO HOTEIS.COM

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6

Ralf

21 Sept 2025

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Stayed 1 night

Über 30 min am Check-in gewartet. Zwei Mitarbeiter und eine lange Schlange von Gästen.

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10

Steven

13 Nov 2025

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Stayed 3 nights

Hotel and room were clean. Staff was professional, helpful and courteous. Breakfast had decent options and the food was good/fresh. Location was a little outside the city center, but located right next to the train station.

2

Lazar

9 Feb 2026

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Stayed 1 night

Clean but comfortless room with mini cushions. Old room furnishings. Despite pre-check-in, long waiting times at reception with only one employee serving guests. The machine was not working. Other staff were busy with themselves. Unfriendly employees. Free public transport card not available despite club membership at the hotel.

6

Naomi

18 Dec 2024

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Stayed 1 night

Very long que to check in, self check in computers were not working, when checked out heard another guest be offered free travel if they sign up to the rewards scheme- we were not offered this. We also asked to store our bags which was great and free of charge however we had to then wait for 4 other guests to be checked in/served before our bags were put in the store room. We had no tea or coffee / kettle in the room either which seems odd as all hotels have this. Other than that it was good.

10

LASZLO

14 Dec 2024

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Stayed 4 nights

The Intercity Hotel has been nice and clean, with very friendly staff and great amenities. It was in a walking distance to the Main Station with transport links to all parts of Berlin at hand. The Hotel was surprisingly quiet, despite being close the Station. The breakfast was offering good selections and my ask for gluten-free bread was quickly sorted! Highly recommended Hotel indeed!

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Location

Exceptional location a short walk from Berlin Hauptbahnhof, with easy access to public transport and major sights. Despite proximity to tracks, many report quiet rooms.

Related guest reviews

10

Diego

2 Nov 2025

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Stayed 1 night

Fabulous place and location.

10

Diego

2 Nov 2025

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Stayed 1 night

Good place. Very comfortable. Great location.

10

Katherine

21 Sept 2024

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Stayed 2 nights

Great place to stay to explore Berlin. Right next to the main train station so very convenient for public transport and you could not hear any noise from the station in your room. Also an easy walk to the Reichstag building. Parking garage on site. We did not eat breakfast there - many cafes close by. Only negative was that the fire alarm went off at 5am and we had to evacuate - but hopefully a rare occurrence. Would stay here again.

10

Steven

13 Nov 2025

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Stayed 3 nights

Hotel and room were clean. Staff was professional, helpful and courteous. Breakfast had decent options and the food was good/fresh. Location was a little outside the city center, but located right next to the train station.

10

Brendan

19 Sept 2025

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Stayed 7 nights

I stayed at the Intercity for a week. It was fantastic. So close (150 metres) from Central Station. This made it easy to get everywhere quickly The room was great and just so quiet. The staff were very helpful when needed. A very enjoyable stay

10

Nicolas

15 Feb 2026

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Stayed 1 night

Clean room, fast and easy check in, close to the Central station and many facilities.

10

Julie

5 Jul 2025

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Stayed 1 night

Great location close to Berlin hbf! This property is very convenient.

10

Tobias

23 Jan 2026

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Stayed 1 night

Enkelt hotell med trevlig personal, rymliga rum och underbar bar. Med råge det bästa hotellet i närheten av Berlins centralstation.

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10

Olaf

12 Nov 2025

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Stayed 1 night

Sehr gute Unterkunft, perfekte Lage und bestens erreichbar.

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8

Janette

20 Dec 2025

·

Stayed 4 nights

Great breakfast. Close to train station

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Dining

Breakfast is frequently praised for variety and taste, though several consider it pricey or occasionally crowded with lukewarm hot items. Bar and restaurant options and hours feel limited for some.

Related guest reviews

10

Sigmund

15 Feb 2026

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Stayed 2 nights

Nice room, helpful staff, good breakfast

8

Dorothee

27 Oct 2025

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Stayed 2 nights

Die Kommunikation zwischen Empfang und Küche wegen Lebensmittelunverträglichkeiten hat leider nicht gepasst und sollte verbessert werden. Darüber hinaus war der Aufenthalt sehr angenehm - Personal extrem aufmerksam und freundlich, Betten hervorragend, Sauberkeit gut, Aufenthaltsräume schön, Erreichbarkeit top.

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8

Wolfgang

14 Aug 2025

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Stayed 1 night

hotel room was small breakfast was big, but quality was not good, most of the time the plates were empty scrambled eggs were cold and not very tasty

6

Viachaslau

8 Feb 2026

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Stayed 1 night

Sehr teures frühstück

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10

Nadja

8 Feb 2026

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Stayed 2 nights

Hat alles gepasst. Freundliches Personal, das Frühstück war sehr gut. Alles saubere und ordentlich.

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4

jeff

24 Sept 2024

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Stayed 3 nights

Carpet in rooms were stained black. Headboards where people put their heads were stained black. Hotel didn’t have our reservation when we arrived. So we waited and hour and a half before finally getting our room. Conversely, its conveniently located to train station and has an awesome but overpriced breakfast

8

Emil

9 Dec 2025

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Stayed 3 nights

Room was clean, with a fridge, and even had a bottle of sparkling water delivered each time they cleaned the room. Breakfast was also good, with everything you would expect from hotel breakfast. It would be nice to have some more drinking glasses available in the room for drinks.

8

Edith

12 Oct 2024

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Stayed 4 nights

Clean and comfortable stay. Didn’t appreciate the automatic door in the lobby - smokers would linger and the smoke would pour inside. Kitchen service closed fairly early - had to Uber food in one night. Bed was OK but extremely low to the ground. Bathroom was the most renovated, which was a big plus. Courtyard view wasn’t the greatest, but quiet and no cigarette smoke coming in from the open window which was a plus. 5 minutes from the main train station was a win and easy commute to the main attractions. Would recommend!

10

Oska

30 Apr 2024

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Stayed 4 nights

Really great value and excellent location. Breakfast is worth the price and the drinks at the bar are fantastic- especially the cocktails. I’d stay here again in a heartbeat.

8

Janette

20 Dec 2025

·

Stayed 4 nights

Great breakfast. Close to train station

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AI-generated summary based on recent guest reviews

IntercityHotel Berlin Hauptbahnhof

Amenities

Property description

Amenities

Dining

Rooms

Location

Guest reviews

Very good

Who stays here?

What guests think

What guests think

Facilities

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Cleanliness

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Rooms

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Service

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Location

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Dining

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Location

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Check-in instructions

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Product

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Parking

Internet

IntercityHotel Berlin Hauptbahnhof.ec-9g4sk8{display:inline-block;width:var(--layout-spacing-s200);}

Amenities

Property description

Guest reviews

Very good

Who stays here?

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about IntercityHotel Berlin Hauptbahnhof

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IntercityHotel Berlin Hauptbahnhof