Name: Holiday Inn Express & Suites Houston East - Baytown by IHG
Address: 7515 Garth Road, Baytown, Texas, United States of America, Baytown, Texas, US
Price range: $71–$176 per night
Rating: 7.23

What guests think

At Holiday Inn Express & Suites Houston East - Baytown by IHG, travelers frequently praise friendly, accommodating staff and generally clean, spacious rooms, but note recurring maintenance problems, dated areas, and occasional service or amenity disruptions.

Several reviews mention musty, mildew, or smoke smells and equipment failures like HVAC, TVs, outlets, blinds, or ice machines, plus an elevator that was slow or broken and intermittent water issues. Breakfast ranges from outstanding to understocked, with some mornings missing items or a nonworking pancake machine. Guests often find the location convenient and quiet, near restaurants and shops. Expect warm service and space, but inconsistent upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show mixed upkeep: the pool is not well maintained, ice machines and the elevator have failed or been slow, and renovations occurred. Some stays had water supply problems and one report of a vehicle theft; parking was otherwise easy.

Related guest reviews

6

Donna

Jun 24, 2025

·

Stayed 1 night

Very old building in need of updates and repair. Musty smell woke me several times. Ceiling in bathroom falling apart. Lots of hair on bathroom floor. Looked as if someone wiped their nose on wall next to bed. If we had checked in earlier, we probably would’ve left and gone to another hotel. The lady at the front desk was lovely and helpful.

8

louis

Jul 10, 2025

·

Stayed 1 night

Stay was nice. Front desk crew was very friendly and helpful. Pool was not well kept. Rooms were super spacious and beds were fine. Pull out couch felt like blankets on metal bars. The pool and pull out couch were my only issues. Nice and clean room, great customer service.

4

Kelly

Sep 29, 2024

·

Stayed 1 night

First off, the room was clean and the beds were comfortable. The AC cooled well. BUT....there were quite a few issues that are not typical of a Holiday Inn Express and it was quite aggravating. The outlets near the bed (they were built into the lamp) did not work. The alarm clock did not work. There was NO ice in the whole hotel (I asked...all of their ice machines were broken!). Breakfast ended at 9:30 on a Saturday, so I was there at 9. There was very little food available. It's not that it was all eaten before I got there...the place was empty. The pancake machine didn't work, only one type of yogurt in the fridge, the fruit area had only whole apples. I was sitting drinking my coffee, and they turned off the lights in the dining area at 9:26! in the bathroom, the paint was coming off the mirror frame and the door. There was a slight odor of paint in the room, but we did adjust, and the AC helped minimize the smell. Although it was safe, comfortable beds, and clean, the lack of amenities (which is why we usually book Holiday Inns) was frustrating and disappointing. With so many other hotels in that area, I will not stay at this one again.

2

Srinivas

Jun 10, 2025

·

Stayed 2 nights

Terrible Experience – No Water, No Support, No Refund Our stay was ruined due to severe water damage at the property. We had no running water for the entire stay, which made basic needs impossible to meet. Even worse, the staff's response was completely unacceptable — they were unhelpful, evasive, and offered no real solutions. They promised a refund within 4 days, but we never received a single cent. This was one of the worst customer service experiences I’ve ever had. I would give this place zero stars if I could. Absolutely unacceptable.

10

Darrion

Jul 15, 2023

·

Stayed 2 nights

Breakfast was outstanding. The elevator was really slow.

2

JASON

Jan 5, 2026

·

Stayed 2 nights

Water heater went out and took a day to get it fixed. My truck was stolen out of the parking lot!!!

8

Nate

Jun 29, 2023

·

Stayed 1 night

It was overall pretty decent aside from the renovations going on and the elevator broke during my check-in with someone on it.

6

Conny

Jan 27, 2025

·

Stayed 2 nights

It was ok! Seemed like a little older Holiday Inn express…

6

Tim

Apr 27, 2024

·

Stayed 2 nights

Staff is great and the room was spacious. Breakfast is good but no plain coffee creamer, it’s hazelnut or vanilla and that’s it. Facility needs repairs. No cold water from faucet, bathroom fan not working, toilet running constantly, not enough lighting in the room. Generally old, worn decor, drawer on cabinet kept rolling out and getting in the way. It’s not a horrible place to stay but is not priced appropriately for what you get.

10

Denise

Sep 9, 2023

·

Stayed 1 night

Great location, quiet, easy parking. Very clean hotel and room. Our suite was very spacious. Bathroom and shower were huge. I don’t normally sleep well in hotel rooms due to no ceiling fan but I slept like a baby! The breakfast was delicious. I would definitely stay here again.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean, but multiple reviews cite musty, mildew, or smoke odors and occasional lapses such as hair in bathrooms or unkept hallways.

Related guest reviews

8

Tracy

Dec 29, 2024

·

Stayed 1 night

Other than a smell as if they had water damage was a good stay

10

Tema

Nov 18, 2025

·

Stayed 2 nights

room was clean. Staff was amazing. Breakfast was basic but free we enjoyed our stay

6

Donna

Jun 24, 2025

·

Stayed 1 night

Very old building in need of updates and repair. Musty smell woke me several times. Ceiling in bathroom falling apart. Lots of hair on bathroom floor. Looked as if someone wiped their nose on wall next to bed. If we had checked in earlier, we probably would’ve left and gone to another hotel. The lady at the front desk was lovely and helpful.

8

Daelynn

Apr 28, 2025

·

Stayed 1 night

Friendly staff , could’ve been more clean

10

Kandice

May 25, 2024

·

Stayed 2 nights

Halls were a little unkept. Room was clean.

8

William

Sep 13, 2025

·

Stayed 1 night

We liked the hotel very much but we were put in 1st room that smelled terribly musty and realized the window unit was somehow leaking and carpet was very wet - they changed rooms for us and 2nd was great! The maid knew carpet was wet when we talked next morning and they should never have let people in musty room

8

Joanna

Sep 30, 2025

·

Stayed 3 nights

It was ok for the most part Smelled a little muggy

10

Jeanette

Mar 26, 2025

·

Stayed 1 night

Nice and clean

6

Aaron

Sep 25, 2025

·

Stayed 2 nights

The lady at the front was very nice. There were issues with the room not opening and she accommodated the best she could by putting us in another room. The room itself did have a vague smell of mildew though.

2

Ashley

Jul 5, 2024

·

Stayed 1 night

The whole floor of the hotel reeked of smoke. Our hotel room stuck so bad of smoke it gave me a headache. When I open our bag of clothes at our home the clothes REEKED of smoke. It’s very upsetting seeing as how my children stayed with us. I would never suggest this place to anyone.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but dated decor and frequent maintenance issues are reported, including HVAC, lighting, outlets, blinds, and TVs. Some guests noted street noise and an uncomfortable sofa bed; bathrooms can be large.

Related guest reviews

10

Andy

Feb 4, 2025

·

Stayed 1 night

The AC was not working and no other room was available, but the staff was sincere and tried to make it up with a discount

8

Joseph

Jan 28, 2023

·

Stayed 1 night

It was clean, but the sheets had some crumbs on it. The noise from the street cars could be heard quite a bit. The remote control had tape on the back of the remote for the batteries. There was no TV guide and the TV was not working properly.

8

louis

Jul 10, 2025

·

Stayed 1 night

Stay was nice. Front desk crew was very friendly and helpful. Pool was not well kept. Rooms were super spacious and beds were fine. Pull out couch felt like blankets on metal bars. The pool and pull out couch were my only issues. Nice and clean room, great customer service.

4

Kelly

Sep 29, 2024

·

Stayed 1 night

First off, the room was clean and the beds were comfortable. The AC cooled well. BUT....there were quite a few issues that are not typical of a Holiday Inn Express and it was quite aggravating. The outlets near the bed (they were built into the lamp) did not work. The alarm clock did not work. There was NO ice in the whole hotel (I asked...all of their ice machines were broken!). Breakfast ended at 9:30 on a Saturday, so I was there at 9. There was very little food available. It's not that it was all eaten before I got there...the place was empty. The pancake machine didn't work, only one type of yogurt in the fridge, the fruit area had only whole apples. I was sitting drinking my coffee, and they turned off the lights in the dining area at 9:26! in the bathroom, the paint was coming off the mirror frame and the door. There was a slight odor of paint in the room, but we did adjust, and the AC helped minimize the smell. Although it was safe, comfortable beds, and clean, the lack of amenities (which is why we usually book Holiday Inns) was frustrating and disappointing. With so many other hotels in that area, I will not stay at this one again.

2

Joshua

Dec 15, 2024

·

Every amenity in the room is broken, HVAC shower, phone, Internet, TV, refused to give me a refund. I would not let my dog sleep at this hotel.

10

Magda

Oct 26, 2024

·

Stayed 1 night

Awsome beds

4

Candace

Jun 3, 2024

·

Stayed 1 night

I was very disappointed with the property. I don't know what is going on with Holiday Inn lately. The room had a bad smell. There was a light missing in the bathroom. Also a leak in the tub. The blinds did not go down so we had the light from outside shining in. I was not pleased at all. Will not return.

6

Conny

Jan 27, 2025

·

Stayed 2 nights

It was ok! Seemed like a little older Holiday Inn express…

6

Tim

Apr 27, 2024

·

Stayed 2 nights

Staff is great and the room was spacious. Breakfast is good but no plain coffee creamer, it’s hazelnut or vanilla and that’s it. Facility needs repairs. No cold water from faucet, bathroom fan not working, toilet running constantly, not enough lighting in the room. Generally old, worn decor, drawer on cabinet kept rolling out and getting in the way. It’s not a horrible place to stay but is not priced appropriately for what you get.

10

Ronda Ka

Nov 17, 2024

·

Stayed 1 night

Had a great experience. Only thing is we stayed in room 218 and when we returned Saturday evening around 8:30 pm our room which was an attached room smelled of major weed smoking. Didn’t complain because I know there isn’t anything the hotel can do about that. Had a good experience and slept really Well. Nice spacious bathrooms

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Service

Service is frequently praised as friendly, responsive, and helpful, with staff resolving issues and accommodating room changes. A few guests reported poor support, key or reservation mix-ups, and refund disputes.

Related guest reviews

10

Brooke

Jul 22, 2024

·

Stayed 1 night

Our stay was great! We came to Baytown to visit Pirates Bay and have a little mini staycay away from home in Houston; our check-in was easy and the front desk rep Nicole was amazing from start to finish. When we arrived in our room we noticed our television wasn’t working for some reason (tried all troubleshooting options) and needed more towels for the kids. I called the front desk and Nicole not only brought fresh towels personally, she also brought another television to replace the one that wasn’t working! She could’ve easily apologized for the non-working one and left it at that but she went above and beyond, we were truly grateful for her, she was amazing!

10

Adela

Oct 5, 2023

·

Stayed 1 night

The hotel staff was very professional and friendly.

10

Tema

Nov 18, 2025

·

Stayed 2 nights

room was clean. Staff was amazing. Breakfast was basic but free we enjoyed our stay

6

Donna

Jun 24, 2025

·

Stayed 1 night

Very old building in need of updates and repair. Musty smell woke me several times. Ceiling in bathroom falling apart. Lots of hair on bathroom floor. Looked as if someone wiped their nose on wall next to bed. If we had checked in earlier, we probably would’ve left and gone to another hotel. The lady at the front desk was lovely and helpful.

8

louis

Jul 10, 2025

·

Stayed 1 night

Stay was nice. Front desk crew was very friendly and helpful. Pool was not well kept. Rooms were super spacious and beds were fine. Pull out couch felt like blankets on metal bars. The pool and pull out couch were my only issues. Nice and clean room, great customer service.

2

Srinivas

Jun 10, 2025

·

Stayed 2 nights

Terrible Experience – No Water, No Support, No Refund Our stay was ruined due to severe water damage at the property. We had no running water for the entire stay, which made basic needs impossible to meet. Even worse, the staff's response was completely unacceptable — they were unhelpful, evasive, and offered no real solutions. They promised a refund within 4 days, but we never received a single cent. This was one of the worst customer service experiences I’ve ever had. I would give this place zero stars if I could. Absolutely unacceptable.

10

Teresa

Apr 13, 2024

·

Stayed 1 night

Good customer service

10

Melissa

Mar 25, 2024

·

Stayed 1 night

We had no issues with our stay! Staff was very friendly! Definitely will be back when visiting again

2

Stephanie

Oct 25, 2024

·

Stayed 1 night

Looking for a refund. Room was horrible. They didn't even have a one king bed like I requested. And the first room they gave me had FEMA people in there. I will never go bed and use hotels.com often.

10

Renata

Jun 10, 2024

·

Stayed 2 nights

I had a small issue that was resolved so quickly it blew my mind. Rooms were clean, all the amenities were spot on, and Management was excellent and very friendly. I'll be back soon!!

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Location

Location is convenient and generally quiet, with easy access to restaurants and shops; several guests felt safe.

Related guest reviews

10

eob

Feb 18, 2023

·

Stayed 1 night

Everything was great and close to restaurants. There was nothing I didn't like.

10

Lawrence

May 31, 2023

·

Stayed 2 nights

One of the nicest hotels in the area. Friendly service, clean rooms, great staff, and a peaceful/quiet night's rest.

10

Mary

Mar 31, 2024

·

Stayed 1 night

It was clean and safe. The staff was kind.

10

Kandace

Jul 12, 2025

·

Stayed 2 nights

We were in town for a wedding and the place was conveniently located, clean and quiet. I needed to grab a few items from the store and found that there was Walgreens within a walkable distance which was very convenient. We were able to check in early and all-in-all it was a pleasant stay.

8

Aimee

Jun 16, 2024

·

Stayed 2 nights

It was good for a two night stay, clean, felt safe.

10

Denise

Sep 9, 2023

·

Stayed 1 night

Great location, quiet, easy parking. Very clean hotel and room. Our suite was very spacious. Bathroom and shower were huge. I don’t normally sleep well in hotel rooms due to no ceiling fan but I slept like a baby! The breakfast was delicious. I would definitely stay here again.

8

Sonya

Mar 21, 2024

·

Stayed 1 night

Hotel is old. Old furniture. Old fashioned. But, I imagine people stay jere for the view and the proximity to the main strip. Check in guy wasnt very friendly or welcoming. They were out of coffee at their continental breakfast but the view was pretty and the room was clean.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: many enjoyed it as tasty or outstanding, while others found limited selection, missing items like coffee or creamer, and a nonworking pancake machine.

Related guest reviews

4

Tamara

Oct 9, 2023

·

Stayed 1 night

Smelly lobby (bleach masking smoke?), ‘skunk’ smell in hallways and morning was terrible, rancid creamer, tile trim in bathroom off.

10

Rhonda

Jul 15, 2025

·

Stayed 2 nights

Bed was comfortable. Hotel was clean. Breakfast was fresh and good.

10

Tema

Nov 18, 2025

·

Stayed 2 nights

room was clean. Staff was amazing. Breakfast was basic but free we enjoyed our stay

10

Rachel

Apr 12, 2024

·

Stayed 2 nights

Comfy bed, yummy breakfast, cold room!! Perfect!

4

Kelly

Sep 29, 2024

·

Stayed 1 night

First off, the room was clean and the beds were comfortable. The AC cooled well. BUT....there were quite a few issues that are not typical of a Holiday Inn Express and it was quite aggravating. The outlets near the bed (they were built into the lamp) did not work. The alarm clock did not work. There was NO ice in the whole hotel (I asked...all of their ice machines were broken!). Breakfast ended at 9:30 on a Saturday, so I was there at 9. There was very little food available. It's not that it was all eaten before I got there...the place was empty. The pancake machine didn't work, only one type of yogurt in the fridge, the fruit area had only whole apples. I was sitting drinking my coffee, and they turned off the lights in the dining area at 9:26! in the bathroom, the paint was coming off the mirror frame and the door. There was a slight odor of paint in the room, but we did adjust, and the AC helped minimize the smell. Although it was safe, comfortable beds, and clean, the lack of amenities (which is why we usually book Holiday Inns) was frustrating and disappointing. With so many other hotels in that area, I will not stay at this one again.

10

Darrion

Jul 15, 2023

·

Stayed 2 nights

Breakfast was outstanding. The elevator was really slow.

8

Kim

Dec 14, 2023

·

Stayed 6 nights

This is the second time we've stayed at the Holiday Inn in Baytown Texas. We noticed this time they didn't have the same things on their bkfast menu, such as cinnamon rolls, omelets, fruit, and a few other breakfast items. This was kind of depressing cuz that's one of the reasons we like staying there. Even the pancake machine was not working.

10

Denise

Sep 9, 2023

·

Stayed 1 night

Great location, quiet, easy parking. Very clean hotel and room. Our suite was very spacious. Bathroom and shower were huge. I don’t normally sleep well in hotel rooms due to no ceiling fan but I slept like a baby! The breakfast was delicious. I would definitely stay here again.

10

Cathy

Sep 3, 2023

·

Stayed 1 night

When I arrived the front desk host was very polite, helpful and professional. The room was clean and had a fresh scent to it. Good breakfast that morning. Satisfied completely.

8

Sonya

Mar 21, 2024

·

Stayed 1 night

Hotel is old. Old furniture. Old fashioned. But, I imagine people stay jere for the view and the proximity to the main strip. Check in guy wasnt very friendly or welcoming. They were out of coffee at their continental breakfast but the view was pretty and the room was clean.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$98
March	$107
April	$89
May	$87
June	$85
July	$74
August	$70
September	$97
October	$99
November	$101
December	$88

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $88	10 $85	11 $87	12 $83
13 $72	14 $176	15 $126	16 $84	17 $76	18 $88	19 $81
20 $77	21 $88	22 $97	23 $87	24 $80	25 $89	26 $82
27 $77	28 $85	29 $90	30 $85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $81	2 $88	3 $82
4 $77	5 $90	6 $96	7 $89	8 $71	9 $83	10 $80
11 $75	12 $83	13 $83	14 $79	15 $77	16 $84	17 $78
18 $74	19 $82	20 $85	21 $82	22 $76	23 $82	24 $79
25 $74	26 $79	27 $88	28 $82	29 $75	30 $84	31 $84

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Monthly average prices

About this property

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What guests think

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FAQs about Holiday Inn Express & Suites Houston East - Baytown by IHG

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