Fairfield Inn & Suites by Marriott Tustin Orange County

The $15 dollar fee to park is a joke. Although I was pleased with the facility, I won’t be returning due to this unnecessary charge.

The hotel staff was very friendly the only reason i’m giving a 4 star review is for the parking charge they don’t tell you about $16 per night.

Everything was great! The only thing I wish the pool was open later then 9. We were there for our sons lacrosse tournament so got back to late for him to use the hot tub.

It’s crazy that you charge to park. $15 a night is crazy.

There were some maintenance issues in the room, the handheld shower head was missing, so water was shooting out of the connection when the shower was turned on. The privacy curtains on the window were missing, and the desk clerk said a lot of rooms had that problem. The hot tub / whirlpool was out of order. The remote control for one of the television didn't work. The room itself was clean and well furnished.

Parking fee is weird.

There was construction on the ground; a bit dirty. Listed as ev chargers were available on-site, however non was in service. Overnight parking was $15/night. Staff was friendly. Free breakfast was good

One elevator was out of order another one was barely working with a threatening sound. The shower was not working in the room.

The staff was very friendly and I liked the property overall. However the main reason I booked this hotel was for the charging stations as I rented a Tesla. I was told that the charing stations had not been working for a couple of months, so that became a point of frustration for me both in regards to my time and additional costs out of pocket needed to charge the car elsewhere. That really should have been updated and removed from the property amenities.

Fire pit was not working. Was told to go and walk to the other property, which was too long a walk.

The hotel was very clean and well-maintained. The staff were friendly, welcoming, and always helpful throughout my stay. Would definitely recommend staying here!

I had a pre-paid reservation for 3 days. I had to leave after one night due to a crazy amount of bed bugs; they were visible and aggressive. Add that to noise levels from highways that are just crazy. The front desk was not willing to waive the rest of the reservation. Do yourself a favor: look for another hotel.

We loved our stay, two days, wished it could be longer. Everyone was so nice, breakfast was great alot of options, bagels, mini waffles, cereals, boiled eggs, scrambled eggs, 3 types of coffee, apple juice, orange juice, sausages, etc. Our room was the Executive suite, we were five adults and a baby, and it was perfect size. Two TV's, bathroom was large, all areas were very clean. My only complaint was the bathtub was very slippery, don't know what that was about but we had to wear our sandals because my daughter almost slipped and fell, it could have been bad, but thank god it was all good. Anyway it was a positive experience all around, would definitely go back over and over again!!! Thank you

Our room was clean and updated. I felt very comfortable with the level of cleanliness and amenities. Beds and pillows were great. The breakfast in the morning was nice too. The staff were very helpful in retrieving something I accidentally left in my room after check out.

Not the cleanest

The room was perfectly clean and tidy, the pool was just as clean. Excellent service.

Comfy, courteous staff, welcoming esthetic. Did note some leftover hair on countertops in bathroom and was welcomed in the morning by a roach in the sink. A bit unexpected and i hope it's something they become more active on. Otherwise a nice stay

The staff (front desk; kitchen; cleaning) are superb. Everyone is very friendly and helpful. The hotel is kept spotless.

Have stayed here on business several times. There’s a distinct smell of mold and funk in each room I have stayed in. You’ll need an Uber to get to food and other amenities like a drug store. Staff is friendly but this can’t make up for the run down feeling throughout the property.

The room was clean and quite for being next to the freeway. The room and hallway must have just had new carpet installed which was really nice. The free breakfast had lots of options. Great customer service!

I book this hotel for showing a family member who sit on the wheelchair. The restroom is pretty large and mobile accessible. But when we get the room, the door is stuck and can not open. I have go back to lobby for 3 times. The receptionist girl is amazing ,helpful and patient. The room door is pretty hard to open. The restroom’s movable shower head is not working due to this reason I have to move my family member from the disabled shower chair to wheelchair to use the Main shower head. He is slipping down during this process which is a horrible experience. The main reason we stay in this hotel is because it has the shower chair and movable shower head, if the movable shower is not working what’s the point. It cause so much difficulty to shower the senior without the disable chair. The main shower head can not reach the area of the disable chair and the movable shower head is leaking water and not working. It is very dangerous for the senior people. And the engineer promise to fix the door issue but did not. But the receptionist girl who wear a glass is a sweet girl super nice and lovely.Notttttttt recommended for senior and disabled people it can be a DISASTER 😑!!!!!!!!!!

The entire team/staff were engaged and extremely nice!! The facilities were very well kept: the room, bathroom, breakfast area, lobby, gym, and laundry room. They even had EV-Go!! Chargers outside the hotel in the parking lot. The hotel is also close to the freeway, which made it even easier to travel anywhere. The only issue was the hotel WIFI, was kind-of laggy…which this would be me nitpicking. Overall experience though was amazing. Next year when we come back, we will be definitely staying at this hotel. We HIGHLY RECOMMEND this hotel. You will not be disappointed.

The bed was hard and uncomfortable to sleep. The pills were so flat it didn’t give my head support. Woke up with neck pain. And then the planes at night you can hear them. Couldn’t sleep well because of the noise.

I reserved a 2 bed room and when i got there they had converted me to one bed and could not offer me a 2 bed room. The shower would not turn off.

The hotel is close to highway and there are several construction in progress near by, so it is little noisy. The WiFi keeps disconnecting. Need to call front desk for room Cleaning service. The breakfast is good and staff is friendly.

Decent. Noisy though as it is next to freeway on ramp

One elevator was out of order another one was barely working with a threatening sound. The shower was not working in the room.

Good stay overall. The hotel is located off the freeway, but you won't hear it from your room. However, there is a train track nearby and you will hear that, but only once or twice a day. The hotel did offer breakfast, and it was quite basic, as per usual for a hotel of this class. Rooms seems new and updated. Had good and comfortable sleeps each night.

room was clean but shower did not work. Handle broke off when I tried to turn it on. I had to struggle to get it back on to turn on water, then could not turn off completely. I called front desk to tell them water still running, and repeated when I left keys.

It had a comfortable and clean room. There was a leak in the plumbing in the shower. The close proximity to the freeway made it easy to go places, but also made it noisy at times.

I was waiting in lobby for 2 plus hours there computers was down I did not check in

I urge anyone considering a stay here to think twice. My experience has been a nightmare. Here with my one-year-old due to a power outage at home, I was shocked by the blatant disregard for guests’ needs. The coin laundry requires four dollars in quarters ($4 to wash and $4 to dry), and when I asked the front desk to charge my room for the ONE dollar I lacked, they flat-out refused, ignoring the fact that I needed clean scrubs for my nursing shift and clean clothes for my baby…. To top it off, at 3 AM, a group of loud, drunk guests outside of our room smoking made it impossible to sleep. Despite multiple complaints, the staff failed to enforce their own quiet hours policy. It took three calls to the front desk for them to admit they couldn’t control the situation and I was told “there’s nothing we can really do about it”. This hotel completely fails to care for its guests. Basic customer service is nonexistent. I will never return and strongly warn others to avoid this place.

The only thing we didn't like about it was that we had a reservation for 6 days and went we got there they said the didn't have room available anymore that the system was down, they were gonna send us to a near by hotel but they didn't have rooms available either. At the end they gave us a room for the night and the next day we got a new room for the rest of the days . Overall it was good.

I liked my stay but I checked in online and still had to wait over 2 hours for my room.

The hotel was very clean and in a great location. Staff was so sweet and kind. Everyone we came in contact with spoke and had smiles! We love great customer service and the staff here were amazing.

When I checked in the experience got off on the right foot. My sister and I just arrived from a long flight. We were traveling to attend a memorial for our brother. The two ladies at the front desk were very friendly (in fact all weekend I saw multiple people on duty with very pleasant demeanor's). As a business owner and a frequent traveler, I can tell you that it is hard to find good people and even harder to find them with a positive attitude. The place was very clean and well kept up. I have to go now but very happy experience during a difficult time. Thank you to all involved with our stay. Bernie McMahon 2/22-2/25

Very very rude desk person

Clean rooms, great breakfast, and quiet. The staff was beyond amazing.

The staff (front desk; kitchen; cleaning) are superb. Everyone is very friendly and helpful. The hotel is kept spotless.

Lovely front desk workers. Very clean. Breakfast was good and had a great variety. Would definitely stay again

Nice hotel, close to John Wayne airport. Easy parking, clean room and friendly staff. Pool area was a bit sparse and could use an update. Overall very good stay!

Was not aware of all the construction around the property.

Good property. Dining options around the property were very limited.

Great hotel conveniently located near airport. Comfortable and quiet. Slept well.

Very clean and quiet location and the hotel. Staffs were wonderful to deal with. Breakfast included nice touch. Only con would be besides the Starbucks/subway and the burger place no other food option nearby. But we had a car so we no issue.

Close to Santa Ana airport

A welcome rest stop, near the highway and airport.

Decent. Noisy though as it is next to freeway on ramp

Have stayed here on business several times. There’s a distinct smell of mold and funk in each room I have stayed in. You’ll need an Uber to get to food and other amenities like a drug store. Staff is friendly but this can’t make up for the run down feeling throughout the property.

The property is great, but is next to the freeway so can be noisy if you get a room facing the freeway.

Very nice staff, clean rooms, breakfast was ok, not the best but ok, I needed an iron and ours didn’t work and I received a replacement super quickly I loved that! Thanks to the housekeeper for that

Nice, clean and quiet. Breakfast was not the best but it was free which is nice.

Nice accommodations. Great continental breakfast.

Really the first time the Fairfield Inn has not performed at a very high level. Even though the property is really beautiful and it’s super accessible from the 55 freeway, the bed unfortunately, was not nearly as comfortable as what we have experienced at this chain in the past, and unfortunately Breakfast was truly a joke which is a big surprise. The breakfast was out of most foods and the two employees that work there had some attitude when asking them when something simple like more eggs will be brought out. That’s super disappointing. Not to mention there was an abandoned car in the parking lot and I’m surprised Management doesn’t get removed.

Great hotel, the breakfast was delicious.

Good stay overall. The hotel is located off the freeway, but you won't hear it from your room. However, there is a train track nearby and you will hear that, but only once or twice a day. The hotel did offer breakfast, and it was quite basic, as per usual for a hotel of this class. Rooms seems new and updated. Had good and comfortable sleeps each night.

When we’re ate breakfast we found a hair in the eggs but over all stay was nice! Have the cooks wear hair nets

Lovely front desk workers. Very clean. Breakfast was good and had a great variety. Would definitely stay again

Nice to have a choice of snacks available to buy. Breakfast hours should be consistent- one morning it was canceled earlier than advertised. Also the new hotel practice (all of them) of not emptying trash or providing fresh towels daily is not good customer service.

Pillows great. Property clean Breakfast ehh