Grand Park Royal Puerto Vallarta - All Inclusive
219 $US
/nuit
Moyenne pour septembre
Prix pour Grand Park Royal Puerto Vallarta - All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
219 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Grand Park Royal Puerto Vallarta - All Inclusive, les prix par nuit s'élèvent en moyenne à 217 $US pendant le mois le moins cher (octobre) et à 306 $US pendant le mois le plus cher (décembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 259 $US |
| février | 257 $US |
| mars | 247 $US |
| avril | 303 $US |
| mai | 254 $US |
| juin | 235 $US |
| juillet | 272 $US |
| août | 256 $US |
| septembre | 219 $US |
| octobre | 217 $US |
| novembre | 289 $US |
| décembre | 306 $US |
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sept. · 219 $US
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Le plus cher : décembre (env. 306 $US)
Le moins cher : octobre (env. 217 $US)
À propos de cet établissement
Des massages, des soins corporels et des soins du visage vous sont proposés : moments de pure détente garantis. 2 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente....
Équipements
Des massages, des soins corporels et des soins du visage vous sont proposés : moments de pure détente garantis. 2 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et des magasins.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Si vous devez organiser une réunion à Puerto Vallarta, faites confiance à ce complexe touristique qui dispose d'espaces événements mesurant 295 mètres carrés et comprenant un espace de conférence et 3 des salles de réunion. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Vous découvrirez de nombreuses spécialités Cuisine internationale proposée par Veranda, l'un des 4 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Détendez-vous devant un verre au bar en milieu de piscine ou dans un des 5 bars/lounges de l'hébergement.
Chambres
Avec une décoration personnalisée, les 177 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette gratuits et un sèche-cheveux.
Emplacement
Se trouvant à Puerto Vallarta (South Zone), Grand Park Royal Puerto Vallarta - All Inclusive est à 3 min de marche de Baie de Banderas et à 11 min à pied de Plage de Garza Blanca. Ce complexe touristique tout inclus se trouve à 4,1 km de Zoo de Puerto Vallarta et à 7,4 km de El Eden.
À proximité
Baie de Banderas(0.2 miles)
Plage Esmerelda(0.3 miles)
Plage de Garza Blanca(0.6 miles)
Playas Gemelas(0.9 miles)
Plage Palmares(1.2 miles)
Plage de Punta Negra(1.7 miles)
Playa Mismaloya(2.1 miles)
Zoo de Puerto Vallarta(2.6 miles)
Plage Estaca(3.5 miles)
Plage Conchas Chinas(3.8 miles)
Plage de Lindomar(3.9 miles)
El Eden(4.6 miles)
Olas Altas(4.7 miles)
Playa de los Muertos(4.7 miles)
Los Muertos Pier (jetée)(4.8 miles)
Aéroport principal le plus pratique pour rejoindre Grand Park Royal Puerto Vallarta - All Inclusive : Aéroport international Licenciado Gustavo Diaz Ordaz (PVR)(13.2 miles)
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Emplacement
Carr. Barra de Navidad Km. 8.5 Zona Hotelera Sur, South Zone, Mismaloya, Puerto Vallarta, Puerto Vallarta, Jalisco, Mexique
Baie de Banderas (0.2 miles)
Plage Esmerelda (0.3 miles)
Plage de Garza Blanca (0.6 miles)
Playas Gemelas (0.9 miles)
Plage Palmares (1.2 miles)
Plage de Punta Negra (1.7 miles)
Options de chambre
7
Family Suite Ocean View
Détails de la chambre
2 Lits Doubles
et 2 Canapés-Lits
Couchages 5
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
7
Deluxe Room
Détails de la chambre
2 Lits Doubles
Couchages 3
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
8
Deluxe King
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre « Premier », en front de mer
Détails de la chambre
2 Lits Doubles
Couchages 4
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
9
Family Suite
Détails de la chambre
2 Lits Doubles
et 2 Canapés-Lits
Couchages 5
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
7
Junior Suite
Détails de la chambre
2 Lits Doubles
et 2 Canapés-Lits
Couchages 5
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
6
Chambre « Premier », en front de mer
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
7
Chambre Deluxe, en front de mer
Détails de la chambre
2 Lits Doubles
Couchages 3
BalconClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Grand Park Royal Puerto Vallarta - All Inclusive
7.1
Bien
Basé sur 1 001 avis vérifiés
Qui séjourne ici ?
Affaires
2%
Couples
39%
Familles
38%
Groupes
15%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Grand Park Royal Puerto Vallarta - Tout Inclus, les clients apprécient la vue imprenable sur l'océan et la petite plage pittoresque, mais signalent également des problèmes récurrents concernant la qualité de la nourriture, de longues attentes aux restaurants et des animations du soir bruyantes.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Grand Park Royal Puerto Vallarta - Tout Inclus, les clients apprécient la vue imprenable sur l'océan et la petite plage pittoresque, mais signalent également des problèmes récurrents concernant la qualité de la nourriture, de longues attentes aux restaurants et des animations du soir bruyantes.
Beaucoup notent que les piscines sont souvent froides et à l'ombre pendant une grande partie de la journée, avec des préoccupations concernant l'entretien et un manque de transats, tandis que l'espace réservé aux adultes sur le toit est un point positif. Le service est décrit comme aimable par plusieurs clients, mais irrégulier à la réception et en service d'étage, avec des tentatives de vente de parts de temps vacancières insistantes et un enregistrement souvent lent. Les chambres sont spacieuses avec vue sur l'océan, bien que le Wi-Fi puisse être instable et des problèmes de maintenance ou d'odeurs occasionnels surviennent. L'emplacement isolé offre un cadre paisible et un surf plus agité ; attendez-vous à un séjour détendu axé sur la vue et les activités sur place plutôt que sur la vie nocturne en ville.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines sont souvent froides et à l'ombre, les transats et les parasols sont limités, et certaines zones montrent des signes d'usure (surfaces d'piscine écaillées, ascenseurs lents ou en panne). L'espace réservé aux adultes sur le toit est apprécié, tandis que l'espace dédié aux enfants et les sièges sur la plage déçoivent souvent.
Avis de voyageur à ce sujet
2
MINERVA
5 avr. 2025
·
A séjourné 1 nuit
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
8
ALEJANDRA DEL ROCIO
21 nov. 2025
·
A séjourné 3 nuits
El hotel y la estancia muy bien. Solo algo que no nos gustó a mi esposo y a mi, fue que no hay club de playa, y la alberca está súper fría.
El hotel y la estancia muy bien. Solo algo que no nos gustó a mi esposo y a mi, fue que no hay club de playa, y la alberca está súper fría.
8
Andrea
16 juil. 2025
·
A séjourné 5 nuits
Todo ok. Servicio elevadores pésimo
Todo ok. Servicio elevadores pésimo
8
EMMA GEORGINA
21 nov. 2025
·
A séjourné 2 nuits
EL AGUA DE LA ALBERCA MUY FRIA COMIDA ESCASA Y NO MUY BUENA
EL AGUA DE LA ALBERCA MUY FRIA COMIDA ESCASA Y NO MUY BUENA
6
FABIOLA
11 mai 2025
·
A séjourné 3 nuits
Su iniciativa de poner filtros de agua y cilindros en vez de botellas de agua, es lo mejor de este hotel. Pienso que los demas hoteles deberian replicar esta iniciativa pues ayuda bastante al medio ambiente y la comodidad. El hotel no tiene suficientes camastros y sombrillas para todos los huéspedes, la comida de los bufete y el room service esta fria por lo que recomiendo ir a los restaurantes de especialidades en donde la comida si es deliciosa y tienen la mejor de las atenciones. Este hotel no cuenta con sombrillas y castros en la playa, solo dentro de sus instalaciones. La atencion en general es inmejorable, son muy atentos y muy amables todo el personal y sus actividades son muy originales y entretenidas, asi como las instalaciones son impecables en la higiene y limpieza Creo que es un buen hotel pero los detalles que tienen es lo que lo opaca, ojala pudieran cambiar eso ya que son cosas muy pequeñas que con la atencion adecuada se pueden solucionar.
Su iniciativa de poner filtros de agua y cilindros en vez de botellas de agua, es lo mejor de este hotel. Pienso que los demas hoteles deberian replicar esta iniciativa pues ayuda bastante al medio ambiente y la comodidad. El hotel no tiene suficientes camastros y sombrillas para todos los huéspedes, la comida de los bufete y el room service esta fria por lo que recomiendo ir a los restaurantes de especialidades en donde la comida si es deliciosa y tienen la mejor de las atenciones. Este hotel no cuenta con sombrillas y castros en la playa, solo dentro de sus instalaciones. La atencion en general es inmejorable, son muy atentos y muy amables todo el personal y sus actividades son muy originales y entretenidas, asi como las instalaciones son impecables en la higiene y limpieza Creo que es un buen hotel pero los detalles que tienen es lo que lo opaca, ojala pudieran cambiar eso ya que son cosas muy pequeñas que con la atencion adecuada se pueden solucionar.
8
Daniel
7 mars 2025
·
A séjourné 4 nuits
Very good experience Property clean. Smaller resort, roof top swim and bar area fantastic
Very good experience Property clean. Smaller resort, roof top swim and bar area fantastic
4
Hannah
1 févr. 2025
·
A séjourné 7 nuits
Elevators didn’t work. Pool always shaded. No chairs at the beach.
Elevators didn’t work. Pool always shaded. No chairs at the beach.
10
Karen
22 nov. 2025
·
A séjourné 3 nuits
Me gustó todo solo que la alberca no tenía calefacción y nosotros que fuimos en Noviembre estaba helada
Me gustó todo solo que la alberca no tenía calefacción y nosotros que fuimos en Noviembre estaba helada
4
JUAN DE DIOS
1 janv. 2025
·
A séjourné 5 nuits
El agua de las albercas muy fría. Las albercas en malas condiciones, deterioradas. Edificio en malas condiciones. Elevador con fallas diarias. El sol sale a espaldas del hotel. Muchas piedras en la playa.
El agua de las albercas muy fría. Las albercas en malas condiciones, deterioradas. Edificio en malas condiciones. Elevador con fallas diarias. El sol sale a espaldas del hotel. Muchas piedras en la playa.
8
Lina
7 sept. 2025
·
A séjourné 3 nuits
Overall we had a really nice stay at Grand Park Royal Puerto Vallarta. Our first room had some issues, but the manager was quick to help and moved us right away, which we really appreciated. The staff was very accommodating. The only thing I’d recommend improving is the kids’ pool—some parts were missing and uncovered, which could be unsafe. I mentioned it to staff and suggested either covering or removing them to avoid accidents.
Overall we had a really nice stay at Grand Park Royal Puerto Vallarta. Our first room had some issues, but the manager was quick to help and moved us right away, which we really appreciated. The staff was very accommodating. The only thing I’d recommend improving is the kids’ pool—some parts were missing and uncovered, which could be unsafe. I mentioned it to staff and suggested either covering or removing them to avoid accidents.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis varient entre des chambres propres et bien entretenues et des piscines troubles, des odeurs d'égouts, des nuisibles et des toilettes publiques malodorantes. Les standards semblent inégaux selon les zones et les jours.
Avis de voyageur à ce sujet
8
Winta
3 sept. 2025
·
A séjourné 5 nuits
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
2
MINERVA
5 avr. 2025
·
A séjourné 1 nuit
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
Terrible experiencia. Los camastros no son para nada suficientes. Llegamos y habia popo en el piso cerca de la alberca y no limpiaron hasta que le dijimos a alguien. Sucio, viejo, albercas HELADAS. Los cuartos estan bien pero el resto de las instalaciones HORRIBLES.
6
Tomas
7 juil. 2025
·
A séjourné 7 nuits
El hotel está bonito , les falta mucho personal y tambien mucha atencion de todo el Personal , y tambien mucha mucha limpieza, los banos que están aun lado de la Playa super sucios huele a pura pipi serial de poner alguien ago que este limpiandolos , lo que tiene hermoso es el mar esta precioso.
El hotel está bonito , les falta mucho personal y tambien mucha atencion de todo el Personal , y tambien mucha mucha limpieza, los banos que están aun lado de la Playa super sucios huele a pura pipi serial de poner alguien ago que este limpiandolos , lo que tiene hermoso es el mar esta precioso.
2
Rosa
28 juin 2025
·
A séjourné 5 nuits
I would never stay at this place again. Please stay away. I got food poisoning so bad! I tried to go see their doctor that they have on the facility and I was first told it would be 800 Mexican pesos and when I got there the doctor himself tried charging be 215.00 USD plus the medication. This is ridiculous after I got sick from your facility! The bath and pool towels stink like no other the smell is bad! The cleaning people do not even take the time to clean the rooms. Not a good place to stay.
I would never stay at this place again. Please stay away. I got food poisoning so bad! I tried to go see their doctor that they have on the facility and I was first told it would be 800 Mexican pesos and when I got there the doctor himself tried charging be 215.00 USD plus the medication. This is ridiculous after I got sick from your facility! The bath and pool towels stink like no other the smell is bad! The cleaning people do not even take the time to clean the rooms. Not a good place to stay.
10
Gonzalo
20 nov. 2025
·
A séjourné 3 nuits
As we walked into the hotel, we had an awesome view to the beach with a turquoise color. Our room was great !! Clean and spotless. A small water leak issue in are first night but, was taken care off wright away. All the staff members we met were very polite and helpful. Food was great ! As well.
As we walked into the hotel, we had an awesome view to the beach with a turquoise color. Our room was great !! Clean and spotless. A small water leak issue in are first night but, was taken care off wright away. All the staff members we met were very polite and helpful. Food was great ! As well.
2
Alan
1 mai 2024
·
A séjourné 8 nuits
We have traveled to Puerto Vallarta many times in the last few years but this time for our honeymoon we chose this hotel based on the access to a beautiful beach. I have never been so disappointed in any hotel or rental or tent in the woods I have slept in. From clumps of hair in the lobbies to murky pools to dried blood on the bed sheets, this place has it all. This is a popular family destination so understandably there is a lot of ongoing noise but holding hotel entertainment events all night and hosting wedding dance parties each weekend night when all balconies face the location of the weddings was a little exhausting. The food in buffet and restaurant was sometimes leftovers from the day before. Days prior to check out, we request late checkout and were told it would cost around 400 pesos per person to check out at 2pm instead of 11am and we agreed to this. The day of checkout, we were locked out of our room at noon, spent 30 minutes waiting for the front desk to talk to us to be able to get back into the room. We anticipated the checkout line would take even longer so we got our stuff and got in the checkout line at 1pm, we were ignored and stood there waiting for almost an hour. We were then told the late check out fee was over 2000 pesos, that the 400 per person we were told the day before was just for food (nothing was mentioned about this at all until now). I was told “only 413 pesos were wasted if you were in line only an hour”. We paid and got out. total scam
We have traveled to Puerto Vallarta many times in the last few years but this time for our honeymoon we chose this hotel based on the access to a beautiful beach. I have never been so disappointed in any hotel or rental or tent in the woods I have slept in. From clumps of hair in the lobbies to murky pools to dried blood on the bed sheets, this place has it all. This is a popular family destination so understandably there is a lot of ongoing noise but holding hotel entertainment events all night and hosting wedding dance parties each weekend night when all balconies face the location of the weddings was a little exhausting. The food in buffet and restaurant was sometimes leftovers from the day before. Days prior to check out, we request late checkout and were told it would cost around 400 pesos per person to check out at 2pm instead of 11am and we agreed to this. The day of checkout, we were locked out of our room at noon, spent 30 minutes waiting for the front desk to talk to us to be able to get back into the room. We anticipated the checkout line would take even longer so we got our stuff and got in the checkout line at 1pm, we were ignored and stood there waiting for almost an hour. We were then told the late check out fee was over 2000 pesos, that the 400 per person we were told the day before was just for food (nothing was mentioned about this at all until now). I was told “only 413 pesos were wasted if you were in line only an hour”. We paid and got out. total scam
4
Veronica
2 juil. 2023
·
A séjourné 1 nuit
Slow check in. Dirty room around the pool dirty
Slow check in. Dirty room around the pool dirty
10
Ana
25 août 2025
·
A séjourné 3 nuits
Muy lindo y limpio todo.
Muy lindo y limpio todo.
6
Tabitha kimberly
4 août 2025
·
A séjourné 6 nuits
The place is beautiful and clean however I can’t say the same for the pools they seems to always be a bit dirty. The food was my biggest complaint as it was not very good at all.
The place is beautiful and clean however I can’t say the same for the pools they seems to always be a bit dirty. The food was my biggest complaint as it was not very good at all.
6
Fulgencio
27 juil. 2025
·
A séjourné 4 nuits
Olor a drenaje en el área de la alberca y bar ,no aire acondicionado en varias áreas incluyendo elevadores y falta de ventilador en varias áreas y muy mal olor en casi todo el hotel
Olor a drenaje en el área de la alberca y bar ,no aire acondicionado en varias áreas incluyendo elevadores y falta de ventilador en varias áreas y muy mal olor en casi todo el hotel
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres spacieuses avec vue sur l'océan sont un point fort, et beaucoup trouvent les lits confortables. Parmi les inconvénients, on trouve un climatiseur bruyant ou du bruit provenant des événements dans certaines chambres et un Wi-Fi en chambre peu fiable.
Avis de voyageur à ce sujet
8
Karen
4 avr. 2024
·
A séjourné 7 nuits
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
6
tammy diane
7 févr. 2024
·
A séjourné 7 nuits
Limited direct sun in pool area as property faces north. Direct sun on roof patio but at an additional cost if $700pesos per person/day. VERY unsafe beach - high violent surf and steep grade on beach with wicked undertow. Food is awful and I’m not a picky eater - caters primarily to Mexican tastes. Hotel and rooms very nice and very clean
Limited direct sun in pool area as property faces north. Direct sun on roof patio but at an additional cost if $700pesos per person/day. VERY unsafe beach - high violent surf and steep grade on beach with wicked undertow. Food is awful and I’m not a picky eater - caters primarily to Mexican tastes. Hotel and rooms very nice and very clean
6
Stephen
10 févr. 2025
·
A séjourné 7 nuits
We arrived late evening and the front desk reception, Brenda, was so welcoming. The ambience was really nice with the midnight breeze through the open air lobby. Initial impression was excellent. The room was clean, spacious and the bed was comfortable although hard. It was quiet but far from "sound proof". We had a Premium King room. Room service was a real let down, cold fries and club sandwich we didn't eat much of. The ocean view and marine life made it a joy to just sit on the deck and relax. The balcony light on bright all evening until 10:30pm really took away from the enjoyment of using it in the evening. Restaurant food was okay. Overall selection was good and the fruits were fresh. The rooftop lunch was an exception, the food was really good. The mahi mahi tostads where very refreshing. Our servers were good at their job but only Orlando, the outside patio breakfast server made us feel appreciated by engaging with us a bit. Overall we had a great relaxing week. This is not a 5 star resort. It is a solid 3 star. The attention to detail is lacking and the quality just isn’t 5 star. That being said, it is a nice all inclusive resort with a great beach. If you are traveling without children we recommend getting access to to the rooftop deck. It was nice and quiet with lots of sun and available shade. Would we go back? Yes, if we were in the area again.
We arrived late evening and the front desk reception, Brenda, was so welcoming. The ambience was really nice with the midnight breeze through the open air lobby. Initial impression was excellent. The room was clean, spacious and the bed was comfortable although hard. It was quiet but far from "sound proof". We had a Premium King room. Room service was a real let down, cold fries and club sandwich we didn't eat much of. The ocean view and marine life made it a joy to just sit on the deck and relax. The balcony light on bright all evening until 10:30pm really took away from the enjoyment of using it in the evening. Restaurant food was okay. Overall selection was good and the fruits were fresh. The rooftop lunch was an exception, the food was really good. The mahi mahi tostads where very refreshing. Our servers were good at their job but only Orlando, the outside patio breakfast server made us feel appreciated by engaging with us a bit. Overall we had a great relaxing week. This is not a 5 star resort. It is a solid 3 star. The attention to detail is lacking and the quality just isn’t 5 star. That being said, it is a nice all inclusive resort with a great beach. If you are traveling without children we recommend getting access to to the rooftop deck. It was nice and quiet with lots of sun and available shade. Would we go back? Yes, if we were in the area again.
8
Shahnam Behnam
22 juin 2024
·
A séjourné 5 nuits
It was a good resort. Having said that the beds were double which means you may have limited space sleeping beside your partner. Not all drinks available during your lunch and dinner and you have to ask waiters specifically to bring them for you plus net was very bad in rooms. The pool wasn’t very clean as well. But there was also upsides such as variable foods each day, free medical (we had an incident and the hotel doctor attended and checked the issue for free), beautiful beach and nice architecture and interior design.
It was a good resort. Having said that the beds were double which means you may have limited space sleeping beside your partner. Not all drinks available during your lunch and dinner and you have to ask waiters specifically to bring them for you plus net was very bad in rooms. The pool wasn’t very clean as well. But there was also upsides such as variable foods each day, free medical (we had an incident and the hotel doctor attended and checked the issue for free), beautiful beach and nice architecture and interior design.
10
Pablo
6 juil. 2025
·
A séjourné 4 nuits
I traveled with my family and the rooms where clean and spacious. All rooms have a view to the ocean. Staff was very friendly and helpful. The food was very good and fresh.
I traveled with my family and the rooms where clean and spacious. All rooms have a view to the ocean. Staff was very friendly and helpful. The food was very good and fresh.
8
José Neguib
25 déc. 2024
·
A séjourné 3 nuits
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
10
Denise
13 oct. 2025
·
A séjourné 7 nuits
Great location, nice clean room, excellent staff and service!
Great location, nice clean room, excellent staff and service!
8
Katherine
6 nov. 2025
·
A séjourné 4 nuits
Please be ware that the room deals’ hotels.com have with them are certain type of rooms, ones with no views. If you want a view you have to upgrade it with a cost. The food was just okay, restaurants on property are decent enough, def not 4 or 5 stars dining. Breakfast was good probably the only meal we enjoyed. It seems that the hotel is always hosting outside parties, at least every night we were there, events were held. BUT if you’re looking for a decent place to stay with a nice private beach and unlimited alcohol this one is for you. Staffs are friendly.
Please be ware that the room deals’ hotels.com have with them are certain type of rooms, ones with no views. If you want a view you have to upgrade it with a cost. The food was just okay, restaurants on property are decent enough, def not 4 or 5 stars dining. Breakfast was good probably the only meal we enjoyed. It seems that the hotel is always hosting outside parties, at least every night we were there, events were held. BUT if you’re looking for a decent place to stay with a nice private beach and unlimited alcohol this one is for you. Staffs are friendly.
6
Priti
27 déc. 2024
·
A séjourné 4 nuits
The pacific water was very dangerous during this time of the year. The beach was pretty much inaccessible. If you book a beach facing room you are likely not getting any sleep due to the loud sound of splashing waves.
The pacific water was very dangerous during this time of the year. The beach was pretty much inaccessible. If you book a beach facing room you are likely not getting any sleep due to the loud sound of splashing waves.
6
Mert
9 juin 2025
·
A séjourné 7 nuits
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
De nombreux clients apprécient le personnel serviable des serveurs et des barmen, mais l'organisation à la réception est irrégulière, avec un enregistrement lent, de longues files d'attente et des problèmes avec le service d'étage. Des plaintes répétées font état de ventes de parts de temps vacancières insistantes.
Avis de voyageur à ce sujet
8
Emiliano
23 févr. 2025
·
A séjourné 5 nuits
Overall stay is good , just food quality is 3 out of 5 . Restaurant’ wait time was over 2 hours every night with very little options to go to . Most of the time the buffet was the only option .snack bar food was always cold , very stale fries and wouldn’t make fresh ones until stale ones were finished . Staff is friendly until they try to convince you for a timeshare/ vacation club that’s when they get pretty persistent , but overall staff is pretty helpful .
Overall stay is good , just food quality is 3 out of 5 . Restaurant’ wait time was over 2 hours every night with very little options to go to . Most of the time the buffet was the only option .snack bar food was always cold , very stale fries and wouldn’t make fresh ones until stale ones were finished . Staff is friendly until they try to convince you for a timeshare/ vacation club that’s when they get pretty persistent , but overall staff is pretty helpful .
4
Jennifer Karina
1 sept. 2025
·
A séjourné 4 nuits
Hay muy poco personal, los empleados están de malas, un día completo estuve pidiendo que hicieran la limpieza y nunca fueron a pesar de que tenía el letrero de arreglar la habitación, el viernes cerraron todos los restaurantes y tenías que hacer filas eternas para que te sentaran en mesas con gente que no conoces se acabó la comida y no resurtieron muchos tuvimos que pedir servicio al cuarto porque si no te quedabas sin cenar , el servicio al cuarto te lo llevan todo frío , y 2 días seguidos que pedí toallas en la alberca decían que no había que volviera en una hora . En los bares solo una persona para atender a todos por lo que te niega muchas bebidas para ahorrar tiempo , muy decepcionante la verdad
Hay muy poco personal, los empleados están de malas, un día completo estuve pidiendo que hicieran la limpieza y nunca fueron a pesar de que tenía el letrero de arreglar la habitación, el viernes cerraron todos los restaurantes y tenías que hacer filas eternas para que te sentaran en mesas con gente que no conoces se acabó la comida y no resurtieron muchos tuvimos que pedir servicio al cuarto porque si no te quedabas sin cenar , el servicio al cuarto te lo llevan todo frío , y 2 días seguidos que pedí toallas en la alberca decían que no había que volviera en una hora . En los bares solo una persona para atender a todos por lo que te niega muchas bebidas para ahorrar tiempo , muy decepcionante la verdad
10
Maria Isabel
29 nov. 2025
·
A séjourné 3 nuits
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
10
Denise
13 oct. 2025
·
A séjourné 7 nuits
Great location, nice clean room, excellent staff and service!
Great location, nice clean room, excellent staff and service!
4
Moisés
8 sept. 2025
·
A séjourné 2 nuits
Buenas noches, Se hizo la reservación de una habitación family Suite con 2 camas matrimoniales y 2 sofá cama, para 2 adultos y 2 menores de 10 y 7 años, quedando debidamente pagado. Al llegar al hotel el 05 de septiembre de 2025, aproximadamente a las 21:30 horas, cansados y con hambre, nos reciben en recepción con la sorpresa que hay una "discrepancia" en la reserva y que a ellos les aparece como infantes. Me hacen pagar un excedente de $2,400.00 por los menores y después de una hora, aproximadamente a las 22:30 horas nos entregan la habitación 323 y me dicen que me comunique a mi agencia (expedia) para recibir un supuesto reembolso. Para continuar, no era una habitación family suite como estaba reservado, la que nos dieron tenía únicamente 2 camas matrimoniales, llamé a recepción y simplemente me dijeron: "le aviso si hay disponibilidad". Quiero hacer una mención HONORIFICA al personal de botones, baristas y meseros, muy buen servicio. Los de la recepción y administrativos ESTÁN PARA LLORAR, muy mal, les falta capacitación. Al final, en el check out, no obstante que se generó un cargo adicional de 2,400 pesos, por causas no atribuibles al suscrito, me comentaron que NO me darían salida si no pagaba un excedente que rondaba los 1,000 pesos. Hoy lo que gané fue una mala experiencia, pero voy a interponer mi queja ante la PROFECO y estoy pensando en realizar una denuncia por el Delito Contra la Dignidad de las Personas. Atentamente Moisés Rodríguez
Buenas noches, Se hizo la reservación de una habitación family Suite con 2 camas matrimoniales y 2 sofá cama, para 2 adultos y 2 menores de 10 y 7 años, quedando debidamente pagado. Al llegar al hotel el 05 de septiembre de 2025, aproximadamente a las 21:30 horas, cansados y con hambre, nos reciben en recepción con la sorpresa que hay una "discrepancia" en la reserva y que a ellos les aparece como infantes. Me hacen pagar un excedente de $2,400.00 por los menores y después de una hora, aproximadamente a las 22:30 horas nos entregan la habitación 323 y me dicen que me comunique a mi agencia (expedia) para recibir un supuesto reembolso. Para continuar, no era una habitación family suite como estaba reservado, la que nos dieron tenía únicamente 2 camas matrimoniales, llamé a recepción y simplemente me dijeron: "le aviso si hay disponibilidad". Quiero hacer una mención HONORIFICA al personal de botones, baristas y meseros, muy buen servicio. Los de la recepción y administrativos ESTÁN PARA LLORAR, muy mal, les falta capacitación. Al final, en el check out, no obstante que se generó un cargo adicional de 2,400 pesos, por causas no atribuibles al suscrito, me comentaron que NO me darían salida si no pagaba un excedente que rondaba los 1,000 pesos. Hoy lo que gané fue una mala experiencia, pero voy a interponer mi queja ante la PROFECO y estoy pensando en realizar una denuncia por el Delito Contra la Dignidad de las Personas. Atentamente Moisés Rodríguez
2
mari cruz
10 nov. 2025
·
A séjourné 2 nuits
El personal tiene un pésimo servicio y pésimo trato. A excepción de esmeralda del kids club ella tiene un excelente trato y muy amable y el mesero Alejandro y Antonio fueron los únicos amables, desde que llegamos a recepción hasta salir del hotel el personal en general a pesar de que uno les pedía las cosas amablemente y con una sonrisa hasta te ignoraban y eran groseros! De verdad que fue una súper mala experiencia con su personal.
El personal tiene un pésimo servicio y pésimo trato. A excepción de esmeralda del kids club ella tiene un excelente trato y muy amable y el mesero Alejandro y Antonio fueron los únicos amables, desde que llegamos a recepción hasta salir del hotel el personal en general a pesar de que uno les pedía las cosas amablemente y con una sonrisa hasta te ignoraban y eran groseros! De verdad que fue una súper mala experiencia con su personal.
10
Jake
30 avr. 2024
·
A séjourné 8 nuits
Overall experience was fantastic! Every one of the staff was friendly and helpful.
Overall experience was fantastic! Every one of the staff was friendly and helpful.
6
Manuel De Jesus
17 juil. 2024
·
A séjourné 7 nuits
Concierge is so focused on selling you the timeshare that he didn't care about the multiple issues during our stay. It is a shame that such a beautiful beach and decent amenities suffer from such a bad service. Check-in took almost an hour and another hour to get the room ready, too many people at front desk doing nothing. The hotel rules are not clear on Expedia listing, like the pool hours and the all-inclusive restaurant options that have limited seating. The pool, gym, beach are kept in very good condition, but rooms, balconies, and the restaurants need improvement like working air conditioning and no ceiling leaks (rainy season). The hotel is located 40 to 60 mins from Airport and Malecón.
Concierge is so focused on selling you the timeshare that he didn't care about the multiple issues during our stay. It is a shame that such a beautiful beach and decent amenities suffer from such a bad service. Check-in took almost an hour and another hour to get the room ready, too many people at front desk doing nothing. The hotel rules are not clear on Expedia listing, like the pool hours and the all-inclusive restaurant options that have limited seating. The pool, gym, beach are kept in very good condition, but rooms, balconies, and the restaurants need improvement like working air conditioning and no ceiling leaks (rainy season). The hotel is located 40 to 60 mins from Airport and Malecón.
6
Jesus A. Tellez
26 avr. 2025
·
A séjourné 3 nuits
Chek in muy tardado,
Chek in muy tardado,
6
Mert
9 juin 2025
·
A séjourné 7 nuits
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
We recently stayed at Grand Park Royal Puerto Vallarta, and overall, it was a very average experience that did not justify the price we paid. The staff was generally kind and tried to be helpful, but many of them struggled with English. That being said, we were able to communicate one way or another, so it was manageable. The international buffet was very disappointing — the food lacked flavor and variety. In contrast, the Italian and Mexican à la carte restaurants were actually quite good and offered much better dining experiences. The Equinox bar upstairs was also a nice spot. Our room was clean, which we appreciated. However, room service through the app was unreliable — on some occasions, our orders were forgotten completely. The worst part of the stay was definitely the Wi-Fi. It didn’t work in the room at all for the majority of our stay, which was a big problem for me as I needed stable internet for work. I reported this issue several times, but no real solution was offered. The Wi-Fi only started working properly on our last day, possibly due to some maintenance, but by then the damage was already done. For the price of around 320 CAD per night, this resort is not worth it. If you find a deal for around 200–250 CAD, it might be acceptable, but I personally wouldn’t return. I honestly wish we had chosen a different hotel — I left feeling quite disappointed.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre en bord de mer pittoresque et semi-privé, à environ 20 à 30 minutes du centre-ville ; un arrêt de bus à l'extérieur facilite l'accès. Les vagues sont souvent fortes et, en raison de l'orientation, les zones de la piscine et de la plage bénéficient davantage du soleil plus tard dans la journée.
Avis de voyageur à ce sujet
8
Jeffrey
24 févr. 2025
·
A séjourné 6 nuits
The beach was nice, small but nice. Although it didn’t get good sun till late in the afternoon. The rooftop lounge and pool helped. The food was good, but it would have been nice to have one more option. Some restaurants were only open for dinner and the snack bar by the pool had the same thing every day. Hot dogs and burgers.
The beach was nice, small but nice. Although it didn’t get good sun till late in the afternoon. The rooftop lounge and pool helped. The food was good, but it would have been nice to have one more option. Some restaurants were only open for dinner and the snack bar by the pool had the same thing every day. Hot dogs and burgers.
8
Sarah Magdalen
27 nov. 2024
·
A séjourné 7 nuits
This was our first trip to Peurto Vallarta. The Grand Park Royal is in a beautiful spot (10 min by cab) to the Zona Romantica. We were able to climb thr beach boulders for 35 min to Playa Paredon and we walked to Los Arcos, finding a quiet beach along the way with no one else there. Thr hotel itself is well.positioned with all rooms looking over the beach and ocean. We watched whales breaching in the morning while sipping coffee on our balcony. We swam, floated and enjoyed the salty surf in the afternoons. Every night offers different types of entertainment and the only downside to this is that you cant escape the loud music and excited screams of other guests. After 11pm all was quiet again so its only a small inconvenience. If you are looking for quiet, adults only there is a rooftop patio and pool (more $$) otherwise youre stuck with a variety of familes and loud entertainment during the afternoons. The food was decent (some days better than others) the staff was amazing and friendly. In room coffee wasnt available because the resort couldnt get the nespresso pods they needed, but the cafe had everything we needed. Bring a hairdryer... they dont supply them or just live with wet hair all day every day. If i was the kind of person who liked repetitive holidays I would go back!
This was our first trip to Peurto Vallarta. The Grand Park Royal is in a beautiful spot (10 min by cab) to the Zona Romantica. We were able to climb thr beach boulders for 35 min to Playa Paredon and we walked to Los Arcos, finding a quiet beach along the way with no one else there. Thr hotel itself is well.positioned with all rooms looking over the beach and ocean. We watched whales breaching in the morning while sipping coffee on our balcony. We swam, floated and enjoyed the salty surf in the afternoons. Every night offers different types of entertainment and the only downside to this is that you cant escape the loud music and excited screams of other guests. After 11pm all was quiet again so its only a small inconvenience. If you are looking for quiet, adults only there is a rooftop patio and pool (more $$) otherwise youre stuck with a variety of familes and loud entertainment during the afternoons. The food was decent (some days better than others) the staff was amazing and friendly. In room coffee wasnt available because the resort couldnt get the nespresso pods they needed, but the cafe had everything we needed. Bring a hairdryer... they dont supply them or just live with wet hair all day every day. If i was the kind of person who liked repetitive holidays I would go back!
8
Sherry
8 mars 2024
·
A séjourné 14 nuits
It was a nice stay. The sun doesn’t hit the lounge chairs til about 2pm. Nice variety of food. Staff were fun. Not a long beach and couldn’t walk it at times due to waves, but it was their winter. No shuttle from the airport and got sucked into going to a time share presentation…. Made the best of it as we were there for 2 weeks.
It was a nice stay. The sun doesn’t hit the lounge chairs til about 2pm. Nice variety of food. Staff were fun. Not a long beach and couldn’t walk it at times due to waves, but it was their winter. No shuttle from the airport and got sucked into going to a time share presentation…. Made the best of it as we were there for 2 weeks.
8
Karen
4 avr. 2024
·
A séjourné 7 nuits
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
This is a smaller resort in a great location, perfect if you want a combination of going into PV town or exploring the south zone beaches and taking bus & water taxi to beaches that are not accessible by road, such as Yelapa and Quimixto. Catching bus is cheap (10 pesos) & easy right outside hotel. Room was clean & spacious, with lovely beach and sunset view and beds were comfortable. We enjoyed the shade on the beach, never got a lounge chair around the pool as all taken and we preferred the beach, sand was soft but ocean too rough to swim, pool bar service was slow, the lobby bar was better. We liked the water bottle refill station on each floor. Good food at buffet, lots of choices. Restaurants were good too and no reservations but you had to wait to get a table unless you show up right when they opened at 6:30. Reception a bit slow at check in and out, we had an evening flight home and although we had to check out at noon, we were able to leave our luggage and keep bracelets on until 2:00pm. Also we loved that our bracelets were also the room key. Entertainment was good.
6
Karen Lynette
15 mars 2025
·
A séjourné 7 nuits
Beautiful property, beautiful room, nice entertainment options. What I didn’t like — the food was incredibly bland, there are no lounge chairs actually on the beach and you have to get downstairs about 6:30 in the morning to get a chair by the pool that’s facing the beach. And it’s entirely too far from town. The food and the distance to town are probably deal breakers for me although my husband, who views food solely as fuel, may feel differently.
Beautiful property, beautiful room, nice entertainment options. What I didn’t like — the food was incredibly bland, there are no lounge chairs actually on the beach and you have to get downstairs about 6:30 in the morning to get a chair by the pool that’s facing the beach. And it’s entirely too far from town. The food and the distance to town are probably deal breakers for me although my husband, who views food solely as fuel, may feel differently.
4
Heather
18 nov. 2025
·
A séjourné 4 nuits
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
8
José Neguib
25 déc. 2024
·
A séjourné 3 nuits
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
La atención del personal no es la mejor, los colchones son muy aguados. Las habitaciones son muy espaciosas y limpias. Al área de las albercas le da el sol hasta después de las 4:30 de la tarde así que si eres muy friolenta puede ser un punto.importante a considerar La vista al mar es muy bonita, sin embargo considera que es complicado para niños meterse porque es profunda el área y peligrosa, siempre tienen la bandera roja.
6
Kristen
8 févr. 2025
·
A séjourné 5 nuits
The worst part about the resort is that there is way too much shade by the pool area during the entire day. I was freezing and did not get to enjoy the pool or swim up bar. Beach was really nice. It’s a smaller resort with limited activities.
The worst part about the resort is that there is way too much shade by the pool area during the entire day. I was freezing and did not get to enjoy the pool or swim up bar. Beach was really nice. It’s a smaller resort with limited activities.
6
irma
10 juin 2025
·
A séjourné 4 nuits
The best customer service, food good, but the beach is very dangerous.
The best customer service, food good, but the beach is very dangerous.
6
Bonny
29 mars 2025
·
A séjourné 7 nuits
The property was beautiful. I thought the staff could have been friendlier. The seafood restaurant was the best on the property, the rest of the restaurants were just ok. I would most likely not go back to this property. I would stay closer to downtown.
The property was beautiful. I thought the staff could have been friendlier. The seafood restaurant was the best on the property, the rest of the restaurants were just ok. I would most likely not go back to this property. I would stay closer to downtown.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité et la variété de la nourriture font l'objet de critiques fréquentes, et l'attente pour les restaurants à la carte peut dépasser une heure ; les collations sont limitées et les établissements sont parfois en rupture de stock. Certains ont apprécié les options italiennes/mexicaines ou le petit-déjeuner, mais quelques-uns ont signalé des problèmes de santé.
Avis de voyageur à ce sujet
8
Winta
3 sept. 2025
·
A séjourné 5 nuits
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
The place was super nice, very luxurious feel. The nicer restaurants do have extremely long wait times, so we didn't get a chance to try the ones we wanted during our weeklong trip. The place did appear clean but there were a lot of bugs, including a roach infestation in one of the indoor buffets. The day time employees were amazing, they all were super sweet and did their best. Room service is iffy though, there was an issue with our order every single night. There was the language barrier so I understood some of the confusion, but at one point they just didn't bring the food up at all after saying they would. Overall great experience, aside from the hiccups, the in-person service was extremely nice even though the room service at night was mediocre at best. I probably wouldn't go back mainly because of the language barrier but that part was completely understandable.
4
Heather
18 nov. 2025
·
A séjourné 4 nuits
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
The room was nice but the facilities overall seemed neglected. Food was terrible (I'm picky, but there were times I could find NOTHING to eat.) Food info is hard to find. they don't tell you before you go but most of the restaurants have a dress code. We didn't bring the right clothes so we were limited to one restaurant. I didn't realize when we booked but it's at least 30 minutes into town. Seemed like a lot of local people from Mexico stayed there and lots of families.
4
Jenifer
28 juin 2024
·
A séjourné 4 nuits
Food was bad . The food made me sick .
Food was bad . The food made me sick .
6
AIRELLE
24 avr. 2025
·
A séjourné 3 nuits
Everything was great besides the food. Not very good food in their specialties restaraunts. The buffet was okay but nothing outstanding.
Everything was great besides the food. Not very good food in their specialties restaraunts. The buffet was okay but nothing outstanding.
10
Irly
12 sept. 2025
·
A séjourné 5 nuits
Comida rica, servicio excelente, limpieza muy bien y diariamente, el trato de todo el personal servicial y muy amables. Fue una super sorpresa saber que hoteles en algunos de sus habitaciones incluye el costo/pago de la azotea (solo para adultos), sin duda un lugar de relajación dentro del todo incluído. En general es una muy buena experiencia que sin duda regresaría. Ahora los puntos de mejora, el internet no llega a todo el hotel, sería bueno tener repetidores, lo hablo desde el punto que me surgieron necesidades de poder realizar llamadas via web y por esto mismo no pude realizarlas. El ofrecimiento del club que el hotel maneja es un poco tardado, solo ser sincero con el tiempo que estoy lleva, nos comentaron que sería 1 hora y termino siendo 2 hrs y media, si se dice desde el principio no le veo problema llevar la plática.
Comida rica, servicio excelente, limpieza muy bien y diariamente, el trato de todo el personal servicial y muy amables. Fue una super sorpresa saber que hoteles en algunos de sus habitaciones incluye el costo/pago de la azotea (solo para adultos), sin duda un lugar de relajación dentro del todo incluído. En general es una muy buena experiencia que sin duda regresaría. Ahora los puntos de mejora, el internet no llega a todo el hotel, sería bueno tener repetidores, lo hablo desde el punto que me surgieron necesidades de poder realizar llamadas via web y por esto mismo no pude realizarlas. El ofrecimiento del club que el hotel maneja es un poco tardado, solo ser sincero con el tiempo que estoy lleva, nos comentaron que sería 1 hora y termino siendo 2 hrs y media, si se dice desde el principio no le veo problema llevar la plática.
10
Maria Isabel
29 nov. 2025
·
A séjourné 3 nuits
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
BAD, BAD, BAD! I only put 5 stars so this review doesn’t get erased and people really get to know how horrible the service at this hotel is. *Restaurants suck! Wait is always over 1 hour and you can’t make a reservation. *pools are old and deep, deep. And only one entrance to pool. *snack bar personnel suck! They ignore people so they don’t have to serve you. *lobby staff are not organized. They gave our reserved rooms to someone else and kept saying they didn’t have anymore rooms. *Room service… always wrong, missing items, and they never have what the menu suggest. Only good things were the view, the beach is nice but strong and deep. (Not kid friendly) I also liked that they have a lot of activities and shows.
2
James
21 févr. 2024
·
A séjourné 7 nuits
Beds are very uncomfortable, noisy, food was terrible.
Beds are very uncomfortable, noisy, food was terrible.
8
Rolando
5 sept. 2025
·
A séjourné 4 nuits
Los meseros julio y jorge excelentes personas muy serviciales. El room service ma comida deja mucho que desear. Los bufettes y el pool bar excelentes.
Los meseros julio y jorge excelentes personas muy serviciales. El room service ma comida deja mucho que desear. Los bufettes y el pool bar excelentes.
10
Ahreum
11 août 2025
·
A séjourné 3 nuits
Food was great. Especially dessert!
Food was great. Especially dessert!
4
Andressa Di Pietra
5 janv. 2025
·
A séjourné 7 nuits
Facilities 4/5, room 5/5, cleanliness 4/5, beach 2/5 (no sun until 4pm, tiny sand space, no chairs), food 0/0. Seriously, food was pathetic. They ran out (!!) of food on multiple occasions. They advertise as having 5 restaurants but only 1 or 2 are open each meal. Food selection absolutely the worst, cold meals, 2 hour wait to sit. Do not go if you expect to eat decent food in a decent amount of wait time. We have been to many all inclusives in Mexico and by far this one has the worst food. They have a rooftop bar and pool where we hid everyday, since there were no chairs at the main pools whatsoever, and the bar service and booze selection at the main pools downstairs were a joke.
Facilities 4/5, room 5/5, cleanliness 4/5, beach 2/5 (no sun until 4pm, tiny sand space, no chairs), food 0/0. Seriously, food was pathetic. They ran out (!!) of food on multiple occasions. They advertise as having 5 restaurants but only 1 or 2 are open each meal. Food selection absolutely the worst, cold meals, 2 hour wait to sit. Do not go if you expect to eat decent food in a decent amount of wait time. We have been to many all inclusives in Mexico and by far this one has the worst food. They have a rooftop bar and pool where we hid everyday, since there were no chairs at the main pools whatsoever, and the bar service and booze selection at the main pools downstairs were a joke.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Miriam
5 mars 2026
·
A séjourné 4 nuits
Si
Si
6
Yanick
30 janv. 2025
·
A séjourné 7 nuits
Soleil inexistant sur la plage avant 14h l'après-midi. Les piscines ne sont pratiquement jamais au soleil. La vue des chambres est superbe, mais toujours à l'ombre. Le staff est courtois.
Soleil inexistant sur la plage avant 14h l'après-midi. Les piscines ne sont pratiquement jamais au soleil. La vue des chambres est superbe, mais toujours à l'ombre. Le staff est courtois.
2
norberto Enrique
4 avr. 2024
·
A séjourné 5 nuits
Xxxxxx
Xxxxxx
8
Juan Felix
10 août 2022
·
A séjourné 1 nuit
Bien
Bien
10
Cecilia
il y a 3 semaines
·
A séjourné 3 nuits
El hotel esta excelente, solo que una de las albercas esta en remodelacion y la gente se amontona en una sola alberca, al punto de que hubo dias en que no encontrabas camastros para sentarte, lo bueno es que llegando alla nos enteramos que nuestra reservacion contaba con pase al equinox y esa fue nuestra salvacion, estuvimos en la alberca para adultos en la terraza durante nuestra estancia. Otro dato importante, el restaurante el pescador tambien esta en remodelacion. (Nos hubiera gustado que nos dijeran esa informacion antes de llegar)
El hotel esta excelente, solo que una de las albercas esta en remodelacion y la gente se amontona en una sola alberca, al punto de que hubo dias en que no encontrabas camastros para sentarte, lo bueno es que llegando alla nos enteramos que nuestra reservacion contaba con pase al equinox y esa fue nuestra salvacion, estuvimos en la alberca para adultos en la terraza durante nuestra estancia. Otro dato importante, el restaurante el pescador tambien esta en remodelacion. (Nos hubiera gustado que nos dijeran esa informacion antes de llegar)
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-18: 330.4140001281738USD
- 2026-09-19: 337.5658087509155USD
- 2026-09-20: 330.4140001281738USD
- 2026-09-21: 328.9836524276733USD
- 2026-09-22: 328.9836524276733USD
- 2026-09-23: 332.6351989471435USD
- 2026-09-24: 322.5949623687744USD
- 2026-09-25: 308.9585391998291USD
- 2026-09-26: 316.06031703186034USD
- 2026-09-27: 295.25444999999996USD
- 2026-09-28: 296.0852696548462USD
- 2026-09-29: 296.0852696548462USD
- 2026-09-30: 215.26973054351805USD
- 2026-10-01: 306.09780873870847USD
- 2026-10-02: 296.0852696548462USD
- 2026-10-03: 297.56824259490963USD
- 2026-10-04: 298.56012843933104USD
- 2026-10-05: 254.60473055877685USD
- 2026-10-06: 304.667461038208USD
- 2026-10-07: 307.5873729812622USD
- 2026-10-08: 278.53187733078USD
- 2026-10-09: 291.079000112915USD
- 2026-10-10: 483.9241028411865USD
- 2026-10-11: NO DATA
- 2026-10-12: 314.6800001220703USD
- 2026-10-13: 334.7050782897949USD
- 2026-10-14: 307.5281914993286USD
- 2026-10-15: 321.6141555221557USD
- 2026-10-16: 307.5281914993286USD
- 2026-10-17: 311.5950251358032USD
- 2026-10-18: 298.56012843933104USD
- 2026-10-19: 319.60030225067135USD
- 2026-10-20: 321.1166524246216USD
- 2026-10-21: 317.5407305831909USD
- 2026-10-22: 312.59693817443843USD
- 2026-10-23: 324.6198946380615USD
- 2026-10-24: 336.6428511016845USD
- 2026-10-25: 307.5873729812622USD
- 2026-10-26: 319.68626966400143USD
- 2026-10-27: 331.12919150848387USD
- 2026-10-28: 336.6428511016845USD
- 2026-10-29: 317.6065033676147USD
- 2026-10-30: 317.5407305831909USD
- 2026-10-31: 241.73146101379393USD
- 2026-11-01: 216.41325140533445USD
- 2026-11-02: 237.44036532211302USD
- 2026-11-03: 218.8456348548889USD
- 2026-11-04: 226.42237212753295USD
- 2026-11-05: 228.14300008850097USD
- 2026-11-06: 258.1806348701477USD
- 2026-11-07: 240.45918186264038USD
- 2026-11-08: 213.83936531295774USD
- 2026-11-09: 237.4534427467346USD
- 2026-11-10: 236.4615393722534USD
- 2026-11-11: 224.5670957771301USD
- 2026-11-12: 243.46492097854613USD
- 2026-11-13: 368.0021998031616USD
- 2026-11-14: 400.91951504058835USD
- 2026-11-15: 396.69960892181393USD
- 2026-11-16: 358.7174386825561USD
- 2026-11-17: 216.41325140533445USD
- 2026-11-18: 216.41325140533445USD
Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités de départ sans contact disponibles.
- Frais de laverie : 1000 MXN par jour
- Frais de spa : 2000 MXN par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Baby-sitting/Services pour enfants
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Club pour enfants
Bar de la piscine
Chambre familiale
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Karaoké
Aire de jeux
Piscine intérieure
Piscine extérieure
Musique live
Evening Entertainment
Pool (Indoor)
Mobilier d'extérieur
Pool (Rooftop)
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Parking Onsite
Connexion Internet
Wi-fi gratuit