Is parking available at the hotel?

Yes, free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee, approximately MXN 150 to 350 for adults and MXN 80 to 350 for children.

Are pets allowed at the hotel?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is at 1:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details regarding room accessibility should be confirmed directly with the hotel.

Where is the hotel located in relation to nearby attractions?

The hotel is located in Chapala (La Floresta), within a 5-minute drive of Ajijic Malecón and Church of Ajijic. It is 0.9 mi from Lake Chapala and 1.5 mi from Chula Vista Country Club.

Does the hotel have a swimming pool?

Yes, the hotel features a seasonal outdoor pool, which is open from February to December. There is also a hot tub available for guests.

What are the policies regarding children staying at the hotel?

Up to 2 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Real de Chapala Hotel in Chapala

Average nightly price at Real de Chapala by month, last 12 months (USD)
Month	Average price
January	$116
February	$132
March	$120
April	$107
May	$117
June	$127
July	$128
August	$130
September	$132
October	$108
November	$102
December	$102

What guests think

At Real de Chapala, guests praise the beautiful lakeside views, expansive gardens, and generally peaceful, family‑friendly atmosphere, while noting that rooms are spacious yet dated, many lack working air conditioning, and maintenance and cleanliness can be inconsistent.

Staff are often described as kind and helpful, but restaurant and bar service is frequently slow, with limited menus or unavailable items, and prices can feel high. Two large pools are highlights, though issues like cold water, broken tiles, a busy jacuzzi, or an unattended pool bar appear in several reviews. Overall, expect scenic grounds and restful vibes alongside older rooms and uneven service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight large pools, gardens, and leisure areas. However, upkeep and service feel uneven, with reports of cold or slippery pools, broken tiles, an unattended pool bar, crowded jacuzzis, and private pools not heated on time.

Related guest reviews

8

Romeo

Apr 14, 2025

·

Stayed 1 night

Todo bien, pero le hace falta mantenimiento a la alberca. Tiene muchas areas sin piso/azulejo y eso le ocasionó una cortada en el pié a mi esposa :(

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8

George

Jun 11, 2025

·

Stayed 2 nights

A lushious property Rooms are ample Has 2 swimming pools Bar is beautiful TVs are old Well priced

10

Arturo

Aug 20, 2024

·

Stayed 1 night

Excellent weekend stay with family, all was great, the warm pool and jacuzzi are very appreciated. All was great enjoying the view of the lake and mountains on this paradise location. Thanks !!

8

Bill

Aug 19, 2025

·

Stayed 3 nights

The swimming pools were very nice. The grounds overlooking the lake were very pretty.

8

lupe

May 26, 2025

·

Stayed 1 night

Need to keep up with the pool. A little too slippery inside the pool.

10

Karla

Jun 10, 2025

·

Stayed 3 nights

Great hotel but they should have people serving on the pool !!!!

10

Javier

Jun 20, 2024

·

Stayed 1 night

Hermosa vista del lago , albercas grandes y el restaurante muy rica la comida

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10

Violet

May 19, 2025

·

Stayed 3 nights

Property grounds are beautiful BUT this hotel Is OLD! Dated…. Pool bar is falling apart. Jacuzzi is disgusting the tile is old. And needed serious cleaning.

10

Misty

Dec 20, 2023

·

Stayed 1 night

This property is pristine. The landscape was breathtaking. The staff was courteous and friendly. We really enjoyed the billiard tables and drink selection at the bar/restaurant. Parking was a breeze and our room was clean and comfortable. The hot water in the shower was aplenty. Will defiantly stay again on our next visit.

10

Scott

Jun 2, 2024

·

Stayed 4 nights

Beautiful grounds, 15 minute walk to town (or easy cab for $100 pesos). Very clean, pools are wonderful. Booking through Expedia was easy and accurate. Only slight annoyance was the pool bar was not attended - you needed to get out of the pool, walk around the outdoor restaurant patrons, and grab someone for drinks.

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Cleanliness

Cleanliness is inconsistent: many report clean rooms and grounds, while others mention insects (cockroaches, spiders, webs), bathroom mold, dirty pool areas, and occasional missed housekeeping.

Related guest reviews

10

Jamit

Nov 14, 2025

·

Stayed 1 night

Muy grande la habitación, limpia y muy tranquila.

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4

Luis miguel

Aug 10, 2024

·

Stayed 2 nights

El Hotel descuidado, viejo, arañas en la habitación , en el comedor, en las sillas del restaurante, por todas partes, la comida muy mala, la recepción con una jeta de desagrado por decirles, control de la TV sin pilas que sirvieran, se metió agua de la lluvia por la ventana vieja llena de arañas que no podíamos abrir Pk se metían más!! pésimo. No vayan ahí.

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10

Ana Paula

Jun 30, 2025

·

Stayed 2 nights

Todo muy bien , solo la alberca privada un poco sucia , tuvimos que pedir que la limpiaran y nos salieron dos cucarachas muy grandes

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6

Rebeca

Sep 3, 2024

·

Stayed 3 nights

The view was gorgeous. Location really nice. The service was less than expected as they did not have assistance with housekeeping throughout the day. Only in the mornings. The restroom had black mold and we requested that it get cleaned. It did not.

6

José Luis

Oct 27, 2025

·

Stayed 2 nights

Dos días sin limpieza en la habitación, el desayuno buffet poca variedad y caro, poca disposición para apoyo a personas de capacidades diferentes

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8

Hector

Sep 15, 2025

·

Stayed 1 night

Había cucarachas en la habitación

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10

Patrick

Jan 19, 2026

·

Stayed 3 nights

Everyone was terrific - spotless room, delicious food, helpful and friendly staff, especially Damian. I liked the pickleball courts too.

10

MARIANA MIRANDA

Aug 6, 2024

·

Stayed 1 night

La verdad es que siempre nos ha gustado mucho este hotel , pero le falta mucho mantenimiento sobre todo que hay telarañas en todas partes, en las sombrillas, en los camastros, en el comedor, en todas partes hay muchas telarañas.

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8

Alejandro

Jul 24, 2024

·

Stayed 2 nights

Le falta mucho mantenimiento y limpieza en toda la propiedad baños de las habitaciones albercas sucias hubo una cucaracha muerta que vi desde que llegué y ahí se quedó hasta que me fui por lo que considero que si deben ser más limpios en esos temas fundamentales

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6

Salma

Nov 3, 2025

·

Stayed 2 nights

Las habitaciones tienen insectos , el servicio es muy lento y muy malo, las habitaciones no tienen buena iluminación pero el hotel tiene vista muy bonita y albercas

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Rooms

Rooms are very spacious with pleasant outlooks, but they are dated and show wear; many lack functioning air conditioning, some fixtures and safes don’t work, water pressure can be weak, and mini‑fridges are typically absent.

Related guest reviews

10

Efrain

Sep 4, 2025

·

Stayed 1 night

Loved the hotel but the beds were too firm / stiff / hard

6

Leticia

Jul 2, 2025

·

Stayed 2 nights

The bed was very comfortable and the room was spacious. The room is very old, you still use an actual key to open the door. The inside of the room has the chain on it so you can lock it. Needs some work to bring it back to life.

8

hector

Jun 19, 2024

·

Stayed 1 night

La habitación no tenía aire acondicionado, fue terrible

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6

DAVID

Feb 16, 2025

·

Stayed 1 night

Beautiful place but rooms are very old need upgrade.

8

Fernando Javier

Oct 2, 2023

·

Stayed 1 night

El hotel está en general limpio y las habitaciones son muy espaciosas. El personal es amable. El aire acondicionado de la habitación no funcionaba y el hotel es viejo y le urge una actualización.

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6

Gregory

Jul 8, 2024

·

Stayed 1 night

Location is great. Staff seems lazy. Room not laid out well for anyone needing a electrical outlet near the bed. Shower head needs replacing. Screen doors need repairs/replacement (lots of flying insects). Priced high for what you get.

6

Candace

Dec 12, 2025

·

Stayed 4 nights

I’m giving this hotel a 3 because I didn’t do my research beforehand. I let my mom suggest it ….. so I am to blame for not looking into that prior! The hotel was clean, the grounds were well kept, the staff was kind. The negatives - the hotel is dated, their is no mini fridge, no safety deposit box, when it rained - it leaked via the sunlight in the bathroom, and the lack of water pressure in the shower (I couldn’t even wash my hair).

8

Paulina

Jun 10, 2024

·

Stayed 2 nights

Los únicos dos puntos que no me gustaron fueron: 1. Que no hay aire acondicionado. Chapala es un lugar muy caluroso y la verdad los ventiladores que ponen no ayudan en nada. Podrían al menos poner ventiladores verticales, esos sí sacan aire frío. 2. El sábado, después de estar todo el día fuera, llegué a la 1 am a mi habitación y el personal de limpieza dejó mis ventanas abiertas todo el día (yo las dejé cerradas), por lo que se metieron 3 lagartijas y muchos mosquitos a mi habitación, además de que se pudo haber metido también una persona. Me costó mucho trabajo poderme quedar dormida esa noche, pensando en que pudiera haber alguien en mi habitación, así como por los mosquitos y las lagartijas que me dan mucho asco. En cuanto a las instalaciones en general, me gustó mi habitación, era muy grande. El baño super bonito, grande y limpio. Y el buffet del domingo, delicioso. El personal super amable y atento.

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10

OSCAR

Apr 21, 2023

·

Stayed 2 nights

Las habitaciones muy amplias, les dalta un poco de mantenimiento, la regadera estaba un poco tapada, la caja de seguridad no servía, la pantalla de la lámpara rota de una esquina, la ubicaciòn excelente, la comida del restaurant bastante buena y el personal muy amable

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2

Marco

Jun 15, 2024

·

Stayed 1 night

No a/c

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Service

Staff are frequently friendly and welcoming, but overall service is uneven. Common issues include very slow restaurant/bar service, delayed check‑ins or unresolved requests, phones not answered, and limited English at the front desk.

Related guest reviews

10

Darren

Jan 18, 2026

·

Stayed 2 nights

Very nice staff

2

Isac

Aug 23, 2024

·

Stayed 2 nights

Poor, very poor Customer Service specially front desk staff.

10

Guadalupe

Jun 13, 2023

·

Stayed 2 nights

Place and views were amazing. The staff in the bar area were a little inattentative.

6

Jenny

Aug 23, 2024

·

Stayed 2 nights

La vista es excelente, hay mucha naturaleza y está increíble. El hotel es bonito, pero en mi personal no tuvimos buena experiencia en cuanto a que llegamos y nos hicieron el check in hasta las 4pm porque no habían limpiado la habitación, al día siguiente inhabilitaron la alberca más grande porque harían sesión de fotos (alrededor de 5 horas), el personal de meseros súper groseros. En cuanto a las personas que hacen el aseo 10/10 muy amables.

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10

Jacqueline

Mar 4, 2025

·

Stayed 2 nights

buena ubicación, buen servicio; solo mejoraría un poco el menu de alimentos, ya que nos toco que no tenian de todos los platillos, pero de ahi en mas, el servicio excelente por parte de todos :) volvere a hospedarme en el hotel

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6

Juan Jose

Aug 25, 2024

·

Stayed 1 night

Muy bien todo únicamente llegué a las 16.00 hrs y no me asignaron habitación

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8

Acela

May 31, 2023

·

Stayed 2 nights

I love the hotel but the restaurants need to train their servers . They dont have the necessary training to tend tables.

8

Alejandro

Feb 24, 2025

·

Stayed 1 night

Da la impresion de que les falta personal, el bar se quedaba solo y no habia quien te atendiera

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4

Cindy

Mar 27, 2023

·

Stayed 4 nights

Overall hotel is nice however the air conditioner weren’t working, my door lock wasn’t working properly and I came back to my door being open, my family rented out several rooms for a family function and nobody was happy due to issues related to air conditioner, lack of staff caring to fix issues and just overall lying saying they will fix and they don’t

8

Catherine

Aug 3, 2025

·

Stayed 4 nights

The views from both the front lobby and the back of the hotel were super. We ate a lot of meals in the restaurant, and the food was very good, but there was often a long wait. and some of the food was not hot.

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Location

Scenic lakeside setting in Ajijic with gardens and views, about a 15–20 minute walk to shops and restaurants. Some find it a bit removed with limited taxis/Uber, but many appreciate the quiet surroundings.

Related guest reviews

10

Agustin

Feb 7, 2024

·

Stayed 2 nights

The property is located within a very nice neighborhood. The location is perfect in my opinion. Nearest store is about 3/4 miles away.

10

Lourdes

Oct 15, 2025

·

Stayed 1 night

Excellent location Beautiful hotel Amaizing view to the lake

10

ESTEPHANIA MARTINEZ

Dec 25, 2024

·

Stayed 1 night

Hermoso lugar, habitaciones súper amplias y la vista súper bonita. Alberca limpia y con clima, el personal súper amable. Ubicación inmejorable, a dos minutos de Walmart y la plaza. Sin duda volveré.

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8

Kenneth

Dec 11, 2022

·

Stayed 3 nights

The staff were very friendly and supportive and the location was excellent. It is right beside the lake and a short walk to a nice shopping Center and downtown area. The pools are terrific and as added features are a soccer pitch/tennis courts and pool tables to entertain yourself. Good place to stay for a visit to the incredible village of Ajijic.

8

Javier

Aug 16, 2023

·

Stayed 1 night

The Hotel was good. I like the facilities location and views of the lake . No Uber or Taxis are available near by to take you anywhere in the town.

8

Carlos

Dec 2, 2024

·

Stayed 1 night

Located in the best area of Ajijic. The view of the Lake is excellent!

6

Niza

Nov 7, 2024

·

Stayed 3 nights

El lugar está hermoso con vistas espectaculares al lago de Chapala . El personal del restaurante terriblemente mal capacitado ( más de una hora para tomar nuestra orden ) el precio del restaurante es exorbitante alto con respecto a la calidad . El hotel está enclavado en medio de un fraccionamiento donde no es accesible salir a comprar o buscar comida en otro lugar, prepárate para caminar más de 20 minutos para encontrar comida fuera del hotel

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10

Romina

Jul 29, 2025

·

Stayed 2 nights

Excelente ubicación con una vista hermosa hacia el lago y las montañas.

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10

Carlos

Apr 2, 2024

·

Stayed 2 nights

Placed at the heart of Ajijic.

10

Pierre

Mar 22, 2025

·

Stayed 3 nights

Great patio facing the lake with 2 pools. Very quiet. 15-minute walk to restaurants

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Dining

Dining feedback is frequently slow and inconsistent: long waits, unavailable items, and food sometimes served cold, with prices that can feel high. Some guests enjoyed the breakfast buffet or a good meal, but consistency remains a concern.

Related guest reviews

10

JOSE

Jul 19, 2024

·

Stayed 1 night

Pésimo servicio en el restaurante

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8

Fabiola

Mar 3, 2024

·

Stayed 1 night

PÉSIMO servicio en el restaurante. La comida cara en relación a lo que sirven ya que todos los platillos se sirvieron fríos y tardados.

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8

Fabiola

Mar 31, 2024

·

Stayed 2 nights

El servicio en restaurante es pésimo.

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8

Jessica

Aug 4, 2024

·

Stayed 5 nights

Poor and delayed dinning service.

8

Tania Maribel

Oct 5, 2023

·

Stayed 2 nights

La comida del restaurante del hotel muy mala y cara ! Los platillos no valen lo que cuestan. Sin sabor, ni calidad.

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8

Israel

Aug 1, 2025

·

Stayed 1 night

Lamentablemente la comida dentro del hotel,tardo mucho y no era de gran sabor, es mejor comer fuera del restaurante, ya no quisimos probar nada del bar, fuera de eso, está muy tranquilo

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8

Deborah

Feb 25, 2026

·

Stayed 10 nights

room and amenities were very nice. The only complaint is the bar/restaurant. AND its obvious it is a problem as I spoke with others staying there. The food is inconsistant, the bar is pricey. I was there for 10 days, even valentines day the place is empty. Its either not managed properly, there was plenty of staff OR maybe you could offer guests "something" It would of been fun to hang at the bar with other but no one went to the bar.

10

CLAUDIA

Aug 2, 2024

·

Stayed 1 night

disfrutamos mucho!! definitivamente queremos volver pronto. el único detalle fue en restaurante nos tardaron mucho y no nos comentaron que no había lo que estabamos aún esperando...

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8

Neil

Mar 11, 2023

·

Stayed 7 nights

Stopped allowing customers to run a tab so had to pay cash for every transaction, at the restaurant or by the pool. Disappointing.

8

Catherine

Aug 3, 2025

·

Stayed 4 nights

The views from both the front lobby and the back of the hotel were super. We ate a lot of meals in the restaurant, and the food was very good, but there was often a long wait. and some of the food was not hot.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $128	13 $129	14 $125	15 $118	16 $111	17 $118
18 $112	19 $112	20 $128	21 $128	22 $144	23 $128	24
25 $150	26 $144	27 $140	28 $111	29 $150	30 $112	31 $166

Su	Mo	Tu	We	Th	Fr	Sa
1 $112	2	3	4 $125	5 $125	6 $112	7
8 $125	9 $125	10 $125	11 $144	12 $112	13	14
15	16 $125	17 $112	18 $125	19 $111	20 $125	21 $111
22 $112	23 $125	24 $125	25 $125	26 $125	27	28
29 $111	30 $125

Real de Chapala

Prices for Real de Chapala

Monthly average prices

About this property

Location

Room options

Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Lake View

Suite, Private Pool

Guest reviews of Real de Chapala

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Real de Chapala

Prices for upcoming dates