XTILU Hotel - Adults only -

Great hotel just a 5 minute walk to the Zocalo. Our room was very clean and comfortable. The free breakfast was incredible, as good as anything we ate throughout our stay. The staff were all great, with a special shoutout to Fernanda at the front desk and the servers at breakfast for making everything so nice. Highly recommended!

we checked in after 3 pm and one of the two rooms was not ready and we had two wait 1 hour to get into the room. bed sheets were dirty and the staff could not change the sheets because the cleaning personal was not at the Hotel, we had to sleep without bed sheets, clean sheets were brought the next day. we had a sick person with us and we asked for late check out to give the person the opportunity to stay in bed until return trip. request was declined. we asked several times for late check out due to the sickness of our friend but no exceptions were made. On the other hand the restaurant and kitchen staff was wonderful and extremely nice. We would not recommend the Hotel due to the lack of professional attention and handling during our 3 night stay.

Very friendly staff. Excellent breakfast. The property was within short walking distance from the town center.

Great room and fabulous food

Arriving at the hotel, you are presented with a person size door set in an enormous wood door. Unfortunately the person size door requires a high step to get over the threshold and then one must lift your luggage through as well. It is not a quiet place.Each morning 3 or 4 jets leaving the airport passed almost over the hotel.The rooms are adequate, comfortable beds, good A/C, decent WIFI and plentiful hot water.The bath amenities are below average.The room doors are a problem.They look nice but do not have a soft close and it’s very easy to accidentally slam them which reverberates throughout the hotel.All rooms have this issue so you hear your neighbors coming and going.My biggest gripe with the hotel is lack of attentive management.I checked in on a Tuesday and there was a large, loud party on Friday evening.I was not aware of any planned event until I was leaving to meet friends for dinner and noticed lots of activity on the roof terrace, bar set up, grills for food and a DJ.I happened to pass one of the hosts who told me about the party.The party was in full swing when I returned.The music did end at 11 but there was a full hour of goodbyes and selfies virtually outside my door followed by the staff breaking down the bar and cooking apparatus.I asked the front desk to have a manager meet me in the morning and was met with a blank stare and a mumbled response.I was gifted a second breakfast the following morning, which I sent back.No management contact ever.