DO NOT BOOK THIS HOTEL. I normally dont share any reviews as the hotel service in the past has been adequate and without complaints. Not this one. This has been my worst experience at hotel in the last 10 years. Period. Initially the hotel seemed to be a great option but it wasn’t the case at all. When we first checked in, we had asked if we can bring a guest to the pool for some time. The hotel staff was hesitant in accepting this request. Hassan, the hotel receptionist called the hotel manger on his personal cell phone to ask if they can facilitate this or not, and the manager agreed. However they required a 300 MAD CASH only payment to allow my guest to use the pool facility. When we asked for an invoice, they simply refused. Regardless, we paid the receptionist, who then, literally put the cash inside his pocket afterwards sneakily. Afterwards we had asked if they can allow my guest to change in our room, since the guest utilized the pool facility. They agreed. 15 mins later i got a call from the receptionist saying that the guest needed to leave. I mentioned that the guest just needs a few mins and will be out shortly. A few minutes later the receptionist knocked on our door with the security guard and threatened to call the police if we didn't pay more money, in CASH. We asked for the policy bc we weren’t aware, the receptionist Hassan refused to provide it, got heated and mentioned that they make whatever rule they like. These guys are scammers, BEWARE.
DO NOT BOOK THIS HOTEL. I normally dont share any reviews as the hotel service in the past has been adequate and without complaints. Not this one. This has been my worst experience at hotel in the last 10 years. Period. Initially the hotel seemed to be a great option but it wasn’t the case at all. When we first checked in, we had asked if we can bring a guest to the pool for some time. The hotel staff was hesitant in accepting this request. Hassan, the hotel receptionist called the hotel manger on his personal cell phone to ask if they can facilitate this or not, and the manager agreed. However they required a 300 MAD CASH only payment to allow my guest to use the pool facility. When we asked for an invoice, they simply refused. Regardless, we paid the receptionist, who then, literally put the cash inside his pocket afterwards sneakily. Afterwards we had asked if they can allow my guest to change in our room, since the guest utilized the pool facility. They agreed. 15 mins later i got a call from the receptionist saying that the guest needed to leave. I mentioned that the guest just needs a few mins and will be out shortly. A few minutes later the receptionist knocked on our door with the security guard and threatened to call the police if we didn't pay more money, in CASH. We asked for the policy bc we weren’t aware, the receptionist Hassan refused to provide it, got heated and mentioned that they make whatever rule they like. These guys are scammers, BEWARE.
