Name: EPIC SANA Lisboa Hotel
Address: Av. Engenheiro Duarte Pacheco, 15, Amoreiras, Santo Antonio, Campo de Ourique, Lisbon, Portugal, Lisbon, Lisbon District, PT
Price range: $240–$846 per night
Rating: 9.25

What guests think

At EPIC SANA Lisboa Hotel, travelers consistently highlight warm, professional service, an outstanding and varied breakfast, and strong facilities including a scenic rooftop infinity pool, relaxing spa with indoor pool, and a well‑equipped gym.

Rooms are modern and spacious with useful tech touches; some guests note firm beds, open bathroom layouts, or traffic noise in lower, road‑facing rooms. The location is a little outside the historic core near Amoreiras and public transport, with easy access by taxi or rideshare. Common frustrations include crowded or early‑closing rooftop facilities, occasional maintenance or cleanliness issues, inconsistent policy communication, and high parking costs. Expect a polished, contemporary stay with resort‑style amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Facilities are a strong point: the rooftop infinity pool with city views, spa with indoor pool, and a well‑equipped gym receive repeated praise. Some report crowding, early closing hours, occasional rooftop bar closures, child‑access limits for the indoor pool, and expensive parking.

Related guest reviews

10

Fun-Qun

Oct 1, 2025

·

Stayed 3 nights

Amazing hotel and very conveniently located on Av Liberdade for access to old Lisbon and downtown. The staff was very helpful and attentive. The hotel was very clean and the buffet breakfast was simply amazing with a lot of choices. However, we were upset that the indoor pool wasn't accessible to children after 12:00.

8

Nebojsha

May 14, 2024

·

Stayed 4 nights

Great service. Room need upgrading (wear and tear) Good spa and indoor pool. Great rooftop pool. Ok location.

10

Jill

Jul 26, 2025

·

Stayed 3 nights

The Epic Sana is a 5 Star A+ hotel. The staff are very welcoming and extremely helpful with whatever you need, restaurants, guides, spa, etc. The inclusive breakfast has so many choices we didn't know how we would find room for lunch! Two pools, one of the roof and one in the basement with the spa and gym. It was a wonderful vacation stay in the middle of an urban city.

10

Thomas

Nov 10, 2025

·

Stayed 2 nights

Super Hotel in zentrumsnaher Lage, einem wunderschönen Rooftoppool mit atemberaubender Aussicht und einem wunderschönen Wellnessbereich im Keller mit wohltemperierten Pool und Saunabereich. Sehr facettenreiches Frühstück

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8

Niloufar

Jun 21, 2025

·

Stayed 3 nights

Beautiful hotel, breakfast was excellent. Staff are nice. They close their pool too early, rooftop at 19:00 spa pool at 21:00. Many hotels have their pool open till 23:00 and considering Sun is up till 22:00 in Lisbon, it is disappointing not be able to relax at the pool a bit later. The staff and food at the main floor restaurant absolutely disappointing. There was not enough beds around the pool and we needed to be there early in order to get a spot. It is hard to communicate with staff because they are not fluent in English so if you try to explain something to them, they seem confused. Otherwise, we had a really good time and it is a beautiful hotel.

10

Sonia

Oct 6, 2025

·

Stayed 1 night

Amazing rooftop pool

8

Lee

Aug 14, 2024

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Stayed 3 nights

Amazing hotel with superb facilities, especially the rooftop pool. Breakfasts were really good with really polite staff there and also very nice staff by the rooftop pool too. I would however say that the charge for overnight parking is extortionate which is a shame and lead us to try to find alternative parking in nearby places in residential areas which left us feeling a tad unsafe at 5 a.m when we needed to get back to the airport.

10

Bijal

Oct 28, 2025

·

Stayed 2 nights

Had a lovely stay in Lisbon at the EPIC San Lisboa Hotel. Our room was spacious and clean. Very nice gym/fitness and pool facilities. Only wish the rooftop pool/bar were open for longer hours!

8

Junhee

Aug 29, 2025

·

Stayed 3 nights

Nice property with lots of amenities, but it can get very crowded. The staff at the spa did not replenish water & cups, clean up dirty towels not being used, and replenish towels very often. Enforcement of hotel policies were very inconsistent between staff and to different people. The bell staff did not help us load or unload luggage. Some people received amazing service, while some did not.

10

Amanda

Nov 1, 2025

·

Stayed 4 nights

EPIC SANA Lisboa is a beautiful hotel. So many things made it a wonderful experience! The staff were amazing and so attentive - a special mention for Marya in the Scale Bar, for her expertise, smiles and warmth. The breakfast was incredible - such a choice of food and all so wonderfully made and all tasted delicious. We were sad to miss it on our last day due to an early flight. They gave us a breakfast box but it was very disappointing after the incredible breakfast buffet we were used to! Our room was wonderful - we loved the extra touches, the welcome macaroons, the little chocolates left and the facilities. We had a bit of a laugh at the robes, as they were most suited for child size or a small adult, so that could be improved! We had a meal in the Flor-de-Lis restaurant and it was so delicious, and again the staff were so attentive. The spa was fabulous and the gym well-equipped. The rooftop pool was gorgeous and so much outdoor seating, though unfortunately the weather was not good during our visit so we didn’t spend much time on the rooftop! Usually, when we return to a city we stay in a different hotel each time. However, when we return to Lisbon we will most certainly stay here again! It was probably the best hotel we have ever stayed in! Thank you!

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Cleanliness

Overall cleanliness is rated highly across rooms and common areas. A minority mention issues such as drain or sewage odors and occasional bathroom grime or wear.

Related guest reviews

10

Catrin

May 20, 2024

·

Stayed 2 nights

Location was great, lovely spacious hotel. Would definitely recommend and will check this group of hotels out in the future. The only concern we had was the drainage smells coming from the shower and landing area. Would be good to address this problem.

10

Mohammad

Aug 25, 2025

·

Stayed 2 nights

Very clean and rooms are spacious

8

Dana

Mar 5, 2024

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Stayed 5 nights

A very beautiful hotel, great breakfast and very friendly staff. My first room had a bad smell of sewage and I needed to move though. Also, the water in the shower is having some temperature issues changing from hot to cold. But generally a very good experience.

6

Terriann

Oct 27, 2025

·

Stayed 5 nights

They need to work on the finished in the bathroom. It makes it looks dirty

6

Renata Cristina Da

Oct 9, 2023

·

Stayed 3 nights

Definitely NOT a 5 star hotel! The room was ok - on our first night, the room was cleaned in and they left a piece of candy in the side table. The second day I had to call them for the room to be cleaned. The Shower was not super clean either, black spots around the corner which grossed me out. Service was mediocre - I asked for an iron around 11:15pm - the iron came to the room at midnight when I was already sleeping. I asked for an adapter and had to buy my own because they didn’t have one. The breakfast and the team managing it were outstanding. I would not recommend to my family and friends.

10

Joe

Jul 21, 2025

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Stayed 4 nights

Very clean

10

Ricardo

May 14, 2024

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Stayed 5 nights

This Epic Sana is one of my favourite hotels in Lisbon....The breakfast is wonderful. Flawless. The rooms are modern and comfortable... I like carpet on the floor The one thing the hotel services should do better is to check the sinks and the shower drains regularly......They tend to get clogged easily......and when it happens they get stinky and dirty

10

Dhanya

Oct 23, 2025

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Stayed 2 nights

Yes loved the breakfast and cleanliness of the hotel

10

Thomas A

Oct 19, 2025

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Stayed 1 night

Beautiful hotel. We were met by a uniformed doorman, something you don't aways experience. Staff was very language proficient and friendly. The hotel is beautiful and elegant. The only complaint I had was the showerhead in the otherwise beautiful bathroom was dirty, and we didn't get to experience the rooftop pool, as it unexpectedly closed shortly after dark.

10

Sandeep

Nov 3, 2025

·

Stayed 3 nights

Amazing cleanliness, lovely breakfast with excellent staff.

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Rooms

Rooms are modern, spacious, and comfortable with useful tech (automated lighting, mirror TVs) and great showers. Some guests found beds or pillows firm, disliked open bathroom layouts or missing USB ports, and noted traffic noise in certain rooms.

Related guest reviews

10

Antonio Carlos

Jan 2, 2026

·

Stayed 7 nights

Pessoal da recepção, porteiros, room service muito simpáticos e solícitos com o hóspede. Restaurante ótimo. Ducha spa maravilhosa. Cama king size confortável e travesseiros ótimos. Roupa de cama bem limpa. Cortina elétrica e iluminação excelente. Vários Armarios e cabides prateleiras. Lounge bonito. Tv de espelho. Cafeteira nespresso com capsulas e agua mineral de cortesia para o hóspede.

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10

John

Jul 4, 2024

·

Stayed 2 nights

Staff first rate. Great rooms. Hard bed. Only downside is that the pool is too hot.

4

Elizabeth

Jul 16, 2025

·

Stayed 1 night

We booked the same type room in this hotel for a second stay (1 night) on our last night in Portugal. After having a 5 star experience at this hotel the week of July 1 on the 7th floor and diifferent wing of the hotel, we were put in a room on the second floor on the other side that had many issues: noise from street, very small and cramped space, running/noisy toilet, missing bathroom trashcan, missing sitting chair, and hard bed. They stopped the toilet from making noise by disabling part of its important features so it did not work fully, and brought a trashcan for the bathroom. Overall it was very uncomfortable and unpleasant room. Would only recommend hotel if you can get a high floor and room number 26 and above. Not sure I would ever return based on second experience which was certainly not 5 star.

8

Alnoor

Nov 11, 2024

·

Stayed 3 nights

Great property - clean bug rooms with superb service all round and excellent breakfast. My only issue was the open bathroom concept. This does not work for me. If you’re ok with this then great choice.

10

Christine

Jul 22, 2025

·

Stayed 4 nights

This is a fine hotel. Our room was lovely, although it took some time to adjust to the "smart home" features. The buffet breakfast is beautiful and sumptuous, and the servers are very attentive. I LOVED the infinity pool and the rooftop bar. I was not as impressed with the actual restaurant menu. The gym facility is good sized with an array of exercise equipment. I did not use the spa or indoor pool area, but they were expansive and gorgeous areas at the hotel. Also a shout out to the helpfulness and professionalism of the front desk staff, especially Marta, and one of our favorite characters was Pedro and his top hat at the front entrance. THANK YOU for a wondeeful stay!

10

Guillaume

Sep 17, 2025

·

Stayed 2 nights

USB outlets would be nice in the room. Everything else was perfect !

10

Ralph

Oct 5, 2025

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Stayed 2 nights

Automation in the room regarding lighting was great. Also, chocolates at bedtime a nice touch. Convenient to large parks and shopping areas. Workers very friendly

10

Charlotte

May 26, 2024

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Stayed 4 nights

Good location & overall enjoyable stay. If you’re staying on the side of traffic it can be quite noisy and the walls are a bit thin but still slept well.

6

Don

Sep 30, 2023

·

Stayed 3 nights

High tech hotel with scattered internet service (unreliable) and electronic room menu that didn’t work spoiled an evening.

10

Sara

Oct 20, 2025

·

Stayed 1 night

Room was beautiful! Lots of conventional and new technology that aided in a comfortable sleep! Close to airport and central town by uber. Would definitely stay again!

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Service

Service is widely described as warm, professional, and attentive across departments, with breakfast teams often praised. A few reviews report lapses at reception or housekeeping and inconsistent policy communication.

Related guest reviews

10

Theresa

Sep 30, 2025

·

Stayed 2 nights

The staff was extremely thoughtful and friendly. The wheelchair accessible room I booked was perfect. It had bars in the roll in shower and by the toilet. Room was large enough to move about easily and the bed was so comfortable. The breakfast was amazing. Huge variety of choices from freshly blended juices, fruit, yogurts, eggs, pastries, and the list goes on. Delicious.

4

Daria

Oct 20, 2025

·

Stayed 3 nights

The housekeeping is not speaking English; therefore they should immediately report that to their manager who is able to speak English: the cleaning lady arrived at 15:00 we kindly asked her to come back in 5 min. She showed up in 1h, when we were already back to our room. We suggested at 17:00 she said they are going home at that time. So day 1 our room was not cleaned. Second issue we went to the pool at 15:10 and the spa reception didn’t let our child to the indoor pool, saying it is allowed only from 9-12; I would like to highlight that at check in reception never mentioned that to us. As you can imagine we are dealing with a child, who was waiting for this pool time all day long. We had to go to the outside pool, which is cold after you go from the water. Thirdly I was asking three times the reception to ask house keeping to fulfill the hair conditioner, as there was none since the day 1. It was done after my third reminder on a third day. Fourthly nothing was prepared for our child no slippers no bathrobe either at the arrival. Overall they could give us a room facing quite area inside the hotel, and not facing the noise on the road. I would definitely not recommend this hotel for a family stay.

4

Tawanda Monique

Aug 9, 2023

·

Stayed 5 nights

Check process normal however when we asked for maps the desk said they didn’t have any information but went back later and they provided more information had maps. Bed was hard and discomfortable, spa was nice. Service was poor, housekeeping opened my door without knocking while sleep with do not disturb on door, went to talk to front desk about the incident and they didn’t care.

10

Carmen

Sep 7, 2025

·

Stayed 6 nights

We really enjoyed the hotel, staff and overall property. Staff was friendly and very attentive.

10

Susan E

Oct 2, 2025

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Stayed 2 nights

Great location, friendly and helpful staff, modern and great amenities like the roof top pool and bar. Fabulous buffet breakfast with so many unique selections of delicious food that almost looked too beautiful to eat. Highly recommend this Hotel.

2

Igor

Aug 8, 2025

·

Stayed 1 night

Save yourself the trouble — pick another hotel. 1. They own two hotels in the same city with the exact same name. We went to the wrong one, along with several other lost guests. 2. Asked for early check-in, got a “sure” in messages, but on arrival? No room, no note, no offer to store our bags until I asked. 3. Fifteen minutes after check-in, someone knocks and walks right in while my wife and I are half-dressed. Manager’s response? A half-hearted “sorry” and nothing else. They market “5-star luxury” but deliver “1-star roadside motel” service. Plenty of better options out there — this one’s not worth the risk.

10

PATRICIA

Jan 3, 2026

·

Stayed 4 nights

Fantástico!!! Agora temos um lugar para chamar de nosso em Lisboa! Tudo incrível, o atendimento é primoroso em todas as áreas, desde front desk, bar, restaurante, café da manhã. Staff gentil, extremamente solícito, educado e eficiente. De várias hotéis deste porte que já nos hospedamos, está entre os melhores. O café da manhã é DIVINO!!! As instalações do quarto, perfeitas. Nós amamos tudo.

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10

Cordelia

Jul 20, 2025

·

Stayed 4 nights

Lovely hotel. Amazing staff especially Fabio in the restaurant and the Spa ladies. This hotel has the most amazing staff. I felt at home talking to them as they all were so helpful especially the restaurant and bar staff. From the beginning to end it was amazing service and would recommend. Cordelia

8

Junhee

Aug 29, 2025

·

Stayed 3 nights

Nice property with lots of amenities, but it can get very crowded. The staff at the spa did not replenish water & cups, clean up dirty towels not being used, and replenish towels very often. Enforcement of hotel policies were very inconsistent between staff and to different people. The bell staff did not help us load or unload luggage. Some people received amazing service, while some did not.

6

Jörgen

Oct 2, 2025

·

Stayed 6 nights

Beautiful hotel with ok service in the reception! First day 35 degrees in the room the air conditioner didn’t work, The water didn’t run through in the bathroom sink, the reception said we will send someone, no response while we prepared ourselves for a reception, (6:00pm) extremely sweaty we left and asked again, the reception said we will ask again, Next day woken up with drillings in the building at 8:00 am. Next day 3:00 pm, the room not cleaned. The response from the reception: we have until 5:00pm to clean rooms. The next day no toilet paper! Had to use the restaurants bathroom on the 1st floor. Very dissatisfied with a 5 star hotel. I must say that the service in the restaurant during breakfast was The Best! The doormen were also very nice! The reception has to be improved with service! Spa was also veru nice and service minded.

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Location

Slightly outside the historic center near Amoreiras and Marquês de Pombal, with easy access to transport and affordable rideshares. Several mention uphill walks, traffic on nearby roads, or a less scenic immediate area, but many still find it convenient.

Related guest reviews

10

Fun-Qun

Oct 1, 2025

·

Stayed 3 nights

Amazing hotel and very conveniently located on Av Liberdade for access to old Lisbon and downtown. The staff was very helpful and attentive. The hotel was very clean and the buffet breakfast was simply amazing with a lot of choices. However, we were upset that the indoor pool wasn't accessible to children after 12:00.

8

Lorraine

Dec 28, 2024

·

Stayed 1 night

Front desk person provided an excellent dinner recommendation. Servers at bar and breakfast area were very friendly and attentive. All was good! The hotel was on a busy road and a bit tricky for car service to get to the right place.

10

Sindy

Nov 10, 2025

·

Stayed 3 nights

Great hotel and lovely pool Area which did get very busy. Hotel was slightly out from the city centre but still very good and the breakfast was fabulous

10

Ruy

Dec 3, 2025

·

Stayed 7 nights

Quarto grande, comodidades de excelência.,ótimo chuveiro, local silencioso. Equipe prestativa,sempre dispostos a ajudar .Cafe da manha extraordinário. Ótima localização, próximo ao shopping das Amoreiras. Estive em 2018 e repeti,por 1 semana,a experiência e digo que é imperdivel! Agradecemos, eu e minha esposa,a otima acolhida

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10

Rajesh

Aug 11, 2025

·

Stayed 3 nights

Beautiful hotel with friendly staff, clean rooms and located conveniently near a large shopping centre and a short walk to the city sightseeing bus tours. They surprised us with a bottle of champagne and a lovely cake for my wife’s birthday!

10

Kathryn

May 4, 2025

·

Stayed 1 night

Not much to do in this area except a large shopping mall…

8

alexander

Sep 5, 2025

·

Stayed 2 nights

As always a nice hotel, just outside of the busy part of town.. prefect location to also go outside of the city

10

Nicole

Sep 6, 2023

·

Stayed 2 nights

Not the most walkable location due to Lisbon hills- however transit is easily accessible

10

Bernd

Jul 29, 2025

·

Stayed 2 nights

Prima hotel. Uitgebreid ontbijtbuffet maar net te ver van t centrum.

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10

CLAUDIO

Nov 14, 2025

·

Stayed 1 night

O hotel é excelente em todos os aspectos. Já fiquei hospedado algumas vezes e vale à pena. Serviço impecável, café da manhã excelente, bem localizado (perto do Shopping Amoreiras. Não fica localizado na área central de Lisboa, mas está a aproximadamente 700m da Praça Marquês de Pombal, onde há estação de metrô. Academia,‘piscinas, bar e restaurante excelentes também. Os quartos são excepcionais no conforto e automação. Recomendo.

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Dining

Breakfast consistently stands out for its variety and quality, and many enjoyed the on‑site restaurants and poolside options. Some report inconsistent restaurant service, occasional disappointing dishes, or early rooftop/pool bar closures.

Related guest reviews

10

Theresa

Sep 30, 2025

·

Stayed 2 nights

The staff was extremely thoughtful and friendly. The wheelchair accessible room I booked was perfect. It had bars in the roll in shower and by the toilet. Room was large enough to move about easily and the bed was so comfortable. The breakfast was amazing. Huge variety of choices from freshly blended juices, fruit, yogurts, eggs, pastries, and the list goes on. Delicious.

10

PETER

Nov 1, 2023

·

Stayed 2 nights

Best brunch I have ever tried. And fantastic hotel and staff

10

DAWNA C.

Aug 2, 2025

·

Stayed 5 nights

The rooms were very clean, the staff were very attentive and accommodating. Great food in the hotel restaurant. It's close to shopping and great restaurants. Absolutely loved the hotel, would definitely stay again!

10

Donald

May 7, 2025

·

Stayed 2 nights

Room was clean, quiet and comfortable. Spa area including pool and work out room were good. Staff in the rooftop pool bar were excellent, as was the food. Staff in the dining area of the main floor bar needed better training - insisting that a salad contained no nuts (none shown as an ingredient on the menu) when it clearly did, then shrugging it off despite having been advised of a severe nut allergy. Pasta dinner arrived cold and it took several minutes after being served to get cutlery.

10

MICHAEL

Aug 12, 2025

·

Stayed 5 nights

Absolutely stunning property, the gem here is the rooftop infinity pool. Service is top notch, with they bringing you a couple fresh bottles of water and a nightly chocolate for turn down service. Their buffet breakfast is worth it, with LOTS of great options to the spread.

10

Tareq

Aug 9, 2025

·

Stayed 2 nights

Wonderful service, room was great. The breakfast buffet is better than any buffet I’ve ever had!

10

Susan E

Oct 2, 2025

·

Stayed 2 nights

Great location, friendly and helpful staff, modern and great amenities like the roof top pool and bar. Fabulous buffet breakfast with so many unique selections of delicious food that almost looked too beautiful to eat. Highly recommend this Hotel.

6

Martin

Sep 10, 2024

·

Stayed 4 nights

The Spa was good. The room wasnt ready at 3pm had to wait for 1.5 hr only to receive the wrong room. Another room was prepare which took another 45 mins!! Not all staff friendly. Information on room and facilities poor. Breakfast good but the rest of the food was terrible, my husband got food poisioning and lost two days of our five day trip plus the loss of time on arrival . All in all a disaster. Will not be returning

10

PATRICIA

Jan 3, 2026

·

Stayed 4 nights

Fantástico!!! Agora temos um lugar para chamar de nosso em Lisboa! Tudo incrível, o atendimento é primoroso em todas as áreas, desde front desk, bar, restaurante, café da manhã. Staff gentil, extremamente solícito, educado e eficiente. De várias hotéis deste porte que já nos hospedamos, está entre os melhores. O café da manhã é DIVINO!!! As instalações do quarto, perfeitas. Nós amamos tudo.

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10

Joseph

Oct 20, 2024

·

Stayed 2 nights

Beautiful hotel with a great breakfast. The front desk clerks were professional but lacked enthusiasm. I worked at the Marriot for 4 years as a yong man while studying hospitality management. We had to put on a show and smile, and make the guest feel like they were special. Maybe they're not getting paid enough to make the effort. The breakfast staff was excellent.

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Month	Average price
January	$224
February	$225
March	$222
April	$343
May	$319
June	$323
July	$233
August	$336
September	$456
October	$325
November	$280
December	$194

Su	Mo	Tu	We	Th	Fr	Sa
				1 $560	2 $283	3 $241
4 $240	5 $281	6 $279	7 $319	8 $445	9 $558	10 $328
11 $403	12 $744	13	14 $846	15 $370	16 $278	17 $274
18 $287	19 $322	20 $315	21 $315	22	23 $285	24 $270
25 $263	26 $309	27 $334	28 $447	29 $385	30 $285	31 $268

EPIC SANA Lisboa Hotel

Prices for EPIC SANA Lisboa Hotel

Monthly average prices

About this property

Location

Room options

Premium Twin Room

Deluxe Double Room

Deluxe Suite

Junior Suite

Deluxe Double Room (With Extra Bed)

Deluxe Twin Room

Premium Double Room

Guest reviews of EPIC SANA Lisboa Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about EPIC SANA Lisboa Hotel

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Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $347	21 $352	22	23	24	25 $276	26 $276
27 $262	28 $296	29	30