Name: Jing An Shangri-La, Shanghai
Address: No.1218 Middle Yan'an Road, Shanghai, China, Shanghai, CN
Price range: US$239–US$536 per night
Rating: 9

What guests think

At Jing An Shangri-La, Shanghai, travelers consistently praise the spacious high-floor rooms with sweeping city views, the convenient Jing'an location linked to metro and mall, and generally friendly service, while a few note occasional lapses.

Breakfast is widely praised for variety and quality, though it can get crowded and replenishment may lag at peak times. Guests also appreciate the 24-hour gym, a good pool and spa, the attractive bar, and the Horizon Club lounge. Rooms are generally very clean, but a few guests reported odors or an isolated cleanliness lapse, and some mention housekeeping timing issues. A polished big-city hotel suited to both business and leisure stays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests praise the 24-hour gym, good pool, spa, attractive bar, and the Horizon Club lounge; these amenities are frequently mentioned as highlights.

Related guest reviews

10

Anthony

12 Nov 2024

·

Stayed 3 nights

Very comfortable stay at the Shangri-la Jing’An. Comfortable furnishings, lots of space and amazing views. The 24hr gym on the 4th Floor is a great space to go when recovering from jet lag. Location is perfect and restaurants Calypso and 1515 were delicious

10

andrew

21 Jul 2025

·

Stayed 3 nights

Room quality and size excellent. Amazing views. The club lounge staff very efficient and breakfast extensive and well done. I can’t fault this hotel

10

YEA SUN

9 May 2023

·

Stayed 2 nights

All the facilities are good with fantastic location. The most I liked is swimming pool of which water quality is excellent. Gym is good though.

10

Chuin

16 Apr 2025

·

Stayed 6 nights

Will be back. Service was great for the horizon club house!

10

Ming-Hui

15 Jun 2024

·

Stayed 2 nights

I like the hotel room, sauna, and services.

4

odd-ivar

21 May 2025

·

Stayed 2 nights

An outdated hotel with sub-par service. No smiles throughout the stay, no nice small talk, no human connection. I asked the concierge for a booking in a upscale Chinese restaurant and he booked me Hakkasan, what a joke. From the start there was no help with the luggage, unwillingness to even pretend to care from the receptionist and this was the standard throughout the stay. The house keeper kept on waking us up and even proceeded to call the room even when the do not disturb sign was on. The minibar had such a repugnant smell of Durian that we had to evacuate the room for a few hours and never open it again. The only bright spot of this entire stay was the bar, which was beautiful and served delicious cocktails. I recommend staying somewhere else and visiting the bar separately.

10

Tina

9 Sept 2025

·

Stayed 3 nights

Highly recommend this hotel. Location is great, the rooms are spacious and really enjoyed the corner room with both sides of the walls as floor to ceiling windows. For some reason I’m not sure of, I slept so well here. The beds and the whole bed settings are very comfortable. Really worth paying more for lounge access. The breakfast spread is the best I’ve seen anywhere in both quality and diversity of offering.

10

Y.

10 Jan 2025

·

Stayed 7 nights

Highly recommended to all travelers. My wife and I have always stayed in Shangrila Hotels wherever we go: Beijing, Shanghai, Tokyo and etc. You can never go wrong. The suites and club lounge are fabulous!

10

Ying Hua

29 Nov 2025

·

Stayed 4 nights

Upon arrival we chose to upgrade to the Horizon club executive room. The executive room is situated at the top floor with a breathtaking view of Shanghai city. The breakfast in the lobby was very busy and food did not get replenished quickly enough due to the high volume of guests, unfortunately this resulted in dry cakes, pastries and dumplings. However the manager Cassie demonstrated professional hospitality when resolving our issue with the disappointing breakfast. The club service was minimal to non-existent on the first few days of our stay. (We made our drinks ourselves from the bar, staff were inattentive and relatively unprofessional) We raised this issue to Serena (evening duty manager), She promptly let the team know and the next day the service did improve significantly. We appreciated the efficiency of responding and resolving guests concerns, food and decorations were beautifully presented for the coming festive season. After the issues resolved, we enjoyed a fantastic stay with spectacular views from the club and our room. The afternoon tea was particularly impressive all pieces were delicious, highly recommend. The Shangri-la Jing’an Shanghai is certainly a great stay for corporate or leisure.

10

Caterina

9 Apr 2025

·

Stayed 5 nights

I love staying at Shangri La Jing An - the location is very convenient and well connected to go anywhere in Shanghai. Plenty of restaurants and shopping around. The rooms are spacious and comfortable. The service staff is helpful and energetic and I love their gym and spa.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe clean, well-maintained rooms, with attentive housekeeping in many cases. A few report bad odors or an out-of-place item, and some note housekeeping timing or communication issues.

Related guest reviews

8

Chin Hang

10 Apr 2023

·

Stayed 3 nights

Room has bad smell, and we booked 2 rooms and their distance to too far

10

calvin

19 Jan 2024

·

Stayed 4 nights

modern and new hotel. top floor rooms have epic views. staff nice and rooms clean. location very convenient and upscale

10

Shoaib

30 Jul 2025

·

Stayed 7 nights

Good location, service, ambience and infrastructure. Overall a good experience. The timing and communication of the cleaning service could be improved.

10

Matan

14 Jun 2025

·

Stayed 3 nights

Comfortable and clean

10

Kelly

28 Nov 2025

·

Stayed 6 nights

客戶整潔、職員服務好

Translate

10

MASAO

25 Aug 2023

·

Stayed 1 night

綺麗な客室で最高な一日でした。

Translate

4

odd-ivar

21 May 2025

·

Stayed 2 nights

An outdated hotel with sub-par service. No smiles throughout the stay, no nice small talk, no human connection. I asked the concierge for a booking in a upscale Chinese restaurant and he booked me Hakkasan, what a joke. From the start there was no help with the luggage, unwillingness to even pretend to care from the receptionist and this was the standard throughout the stay. The house keeper kept on waking us up and even proceeded to call the room even when the do not disturb sign was on. The minibar had such a repugnant smell of Durian that we had to evacuate the room for a few hours and never open it again. The only bright spot of this entire stay was the bar, which was beautiful and served delicious cocktails. I recommend staying somewhere else and visiting the bar separately.

10

HEO

10 Oct 2025

·

Stayed 3 nights

A Perfect Stay at Shangri-La Shanghai — Truly Exceptional Service From the moment we arrived, everything about our stay at the Shangri-La Shanghai was simply perfect. The room was beautifully maintained and even upgraded upon check-in, offering a stunning view and the highest level of comfort. Housekeeping was incredibly attentive — they refreshed our room twice a day and always made sure everything was spotless. What touched us the most was the kindness and thoughtfulness of the staff. They went above and beyond to celebrate my birthday, preparing a lovely surprise that made the day unforgettable. Every interaction with the team was warm, professional, and genuine. My girlfriend and I felt truly cared for throughout our stay — it was one of the happiest times we’ve shared together. I can’t thank the Shangri-La team enough for their exceptional hospitality. This hotel has set a new standard for us, and we’ll definitely return on our next trip to Shanghai. ⭐⭐⭐⭐⭐

10

Mei Ling

19 Nov 2025

·

Stayed 3 nights

房間寬敞，床鋪舒適，整體都非常的乾淨，工作人員的服務也很到位。

Translate

2

Si Min

15 Sept 2023

·

Stayed 1 night

A used condom packaging was on the table, cleanliness is an issue. Despite night shift manager switched the room and compensate with free breakfast, but would not want to stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with sweeping city views from high floors, and some offer floor-to-ceiling windows. A few note noise from neighboring rooms and minor maintenance or layout issues.

Related guest reviews

8

Min Hsien

24 Jun 2025

·

Stayed 1 night

They need to soundproof the rooms. You can hear the conversa

10

Makoto

7 Jun 2025

·

Stayed 1 night

Sky view, design and service, everything is great. Also location is fantastic.

10

andrew

21 Jul 2025

·

Stayed 3 nights

Room quality and size excellent. Amazing views. The club lounge staff very efficient and breakfast extensive and well done. I can’t fault this hotel

10

Eric Douglas

29 Oct 2023

·

Stayed 1 night

Great area to stay in. The hotel is not new, but the room was quite confortable, very nice staff.

10

Kenneth

10 Jun 2025

·

Stayed 5 nights

The room was very spacious

10

yuka

9 Oct 2023

·

Stayed 2 nights

宿泊部屋から見た上海の景色が素晴らしいです。大変満足しています。

Translate

10

Tina

9 Sept 2025

·

Stayed 3 nights

Highly recommend this hotel. Location is great, the rooms are spacious and really enjoyed the corner room with both sides of the walls as floor to ceiling windows. For some reason I’m not sure of, I slept so well here. The beds and the whole bed settings are very comfortable. Really worth paying more for lounge access. The breakfast spread is the best I’ve seen anywhere in both quality and diversity of offering.

10

Mohammed

8 Dec 2025

·

Stayed 3 nights

Great modern hotel with high floors and spacious rooms. All rooms have a great view as there are no other towers close by. Hotel is also connected to a mall and is only 5 minutes walk from the exhibition center, very convinient.

10

yuka

12 Sept 2024

·

Stayed 2 nights

部屋からのビューは最高です！

Translate

10

Greg

17 Jul 2025

·

Stayed 1 night

Thanks for another great stay. We stayed in #5831, which is a wonderful room. However, the toilet seems to have some problems. Also, the TV is blocking a magnificent view of Shanghai. I'm not sure where it could be moved to, but its current position is not great with regards to viewing the scenery.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is often friendly, helpful, and professional, with thoughtful gestures and efficient Horizon Club staff noted. However, several guests report inconsistent experiences, including chaotic check-in, concierge missteps, and housekeeping disturbances.

Related guest reviews

6

michael allen

29 Apr 2024

·

Stayed 1 night

Service was so-so, staffs are probably not properly trained. Pricy for what you can get.

10

Won How

25 Nov 2025

·

Stayed 3 nights

Staff members were very helpful and friendly

10

Maria

13 Sept 2024

·

Stayed 2 nights

Staff were friendly and efficient! Room was as comfortable and the view of Shanghai was amazing

10

andrew

21 Jul 2025

·

Stayed 3 nights

Room quality and size excellent. Amazing views. The club lounge staff very efficient and breakfast extensive and well done. I can’t fault this hotel

2

Yuanyuan

22 Apr 2023

·

Stayed 1 night

The whole check in experience is terrible, not a fair queue and everybody try to cut short, and no one can maintain the rule. Bad experience happens again when I check out. Surprisingly they didn’t refund me the balance. That’s quite shocking.

10

Greg

19 Jul 2024

·

Stayed 1 night

Faye, at check-in on the Horizon floor (#55), was fantastic! Very helpful with checking in and also organising the room with some birthday celebrations for my wife. Thanks very much, Faye. Also, all other staff on #55 were very helpful and courteous.

10

dominic

3 Dec 2025

·

Stayed 3 nights

Lovely stay at a very nice hotel. Staff were super helpful (to be expected at a luxury 5 star) byt they were nice too. Breakfast was super, seemed tonhave something for all nationalities

10

Chuin

16 Apr 2025

·

Stayed 6 nights

Will be back. Service was great for the horizon club house!

4

odd-ivar

21 May 2025

·

Stayed 2 nights

An outdated hotel with sub-par service. No smiles throughout the stay, no nice small talk, no human connection. I asked the concierge for a booking in a upscale Chinese restaurant and he booked me Hakkasan, what a joke. From the start there was no help with the luggage, unwillingness to even pretend to care from the receptionist and this was the standard throughout the stay. The house keeper kept on waking us up and even proceeded to call the room even when the do not disturb sign was on. The minibar had such a repugnant smell of Durian that we had to evacuate the room for a few hours and never open it again. The only bright spot of this entire stay was the bar, which was beautiful and served delicious cocktails. I recommend staying somewhere else and visiting the bar separately.

10

HEO

10 Oct 2025

·

Stayed 3 nights

A Perfect Stay at Shangri-La Shanghai — Truly Exceptional Service From the moment we arrived, everything about our stay at the Shangri-La Shanghai was simply perfect. The room was beautifully maintained and even upgraded upon check-in, offering a stunning view and the highest level of comfort. Housekeeping was incredibly attentive — they refreshed our room twice a day and always made sure everything was spotless. What touched us the most was the kindness and thoughtfulness of the staff. They went above and beyond to celebrate my birthday, preparing a lovely surprise that made the day unforgettable. Every interaction with the team was warm, professional, and genuine. My girlfriend and I felt truly cared for throughout our stay — it was one of the happiest times we’ve shared together. I can’t thank the Shangri-La team enough for their exceptional hospitality. This hotel has set a new standard for us, and we’ll definitely return on our next trip to Shanghai. ⭐⭐⭐⭐⭐

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Highly convenient Jing'an area with direct access to the metro and a mall, plus plenty of nearby dining and shopping. Also cited as a good base for exhibitions and sightseeing.

Related guest reviews

10

Oasis

11 May 2024

·

Stayed 1 night

My go to in Shanghai, location is unbeatable. Service is superb.

10

Paul

17 Oct 2024

·

Stayed 3 nights

Service is great and staffs are very helpful. Very convenient location with many dining, shopping and transportation options.

6

Hwachun

1 May 2023

·

Stayed 6 nights

location is convenient

10

Min Hsien

1 Jun 2025

·

Stayed 5 nights

Connected underground to Metro and mall. Lots of food option around. Breakfast is delicious.

8

Paul Xiaopei

22 Oct 2024

·

Stayed 3 nights

Excellent location

10

Dominique

16 Oct 2025

·

Stayed 3 nights

Excellent hôtel, très bien situé pour visiter Shanghai. Je recommande.

Translate

10

Wanwen

30 Nov 2025

·

Stayed 6 nights

Great base to walk around for first time visitor

10

Ytzchak

10 Nov 2024

·

Stayed 5 nights

Digne de la chaîne Shangri La . Emplacement idéal , tout proche de la belle av Nanjing rd . Grande chambre spacieuse .

Translate

10

Mohammed

8 Dec 2025

·

Stayed 3 nights

Great modern hotel with high floors and spacious rooms. All rooms have a great view as there are no other towers close by. Hotel is also connected to a mall and is only 5 minutes walk from the exhibition center, very convinient.

10

Caterina

9 Apr 2025

·

Stayed 5 nights

I love staying at Shangri La Jing An - the location is very convenient and well connected to go anywhere in Shanghai. Plenty of restaurants and shopping around. The rooms are spacious and comfortable. The service staff is helpful and energetic and I love their gym and spa.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality, though it can be crowded with slow replenishment at times. On-site options like the bar and restaurants receive positive feedback, and afternoon tea stands out.

Related guest reviews

10

Yili

26 Aug 2023

·

Stayed 19 nights

The room views are beautiful, staff members are friendly and helpful. Foods are excellent. I Will go back! I give this hotel a five star!

10

Anthony

12 Nov 2024

·

Stayed 3 nights

Very comfortable stay at the Shangri-la Jing’An. Comfortable furnishings, lots of space and amazing views. The 24hr gym on the 4th Floor is a great space to go when recovering from jet lag. Location is perfect and restaurants Calypso and 1515 were delicious

10

andrew

21 Jul 2025

·

Stayed 3 nights

Room quality and size excellent. Amazing views. The club lounge staff very efficient and breakfast extensive and well done. I can’t fault this hotel

10

Min Hsien

1 Jun 2025

·

Stayed 5 nights

Connected underground to Metro and mall. Lots of food option around. Breakfast is delicious.

10

dominic

3 Dec 2025

·

Stayed 3 nights

Lovely stay at a very nice hotel. Staff were super helpful (to be expected at a luxury 5 star) byt they were nice too. Breakfast was super, seemed tonhave something for all nationalities

6

Jinho

26 May 2023

·

Stayed 1 night

별 감흥없구요…호텔 걍 그렇습니다. 조식도 그렇고…

Translate

4

odd-ivar

21 May 2025

·

Stayed 2 nights

An outdated hotel with sub-par service. No smiles throughout the stay, no nice small talk, no human connection. I asked the concierge for a booking in a upscale Chinese restaurant and he booked me Hakkasan, what a joke. From the start there was no help with the luggage, unwillingness to even pretend to care from the receptionist and this was the standard throughout the stay. The house keeper kept on waking us up and even proceeded to call the room even when the do not disturb sign was on. The minibar had such a repugnant smell of Durian that we had to evacuate the room for a few hours and never open it again. The only bright spot of this entire stay was the bar, which was beautiful and served delicious cocktails. I recommend staying somewhere else and visiting the bar separately.

10

Tina

9 Sept 2025

·

Stayed 3 nights

Highly recommend this hotel. Location is great, the rooms are spacious and really enjoyed the corner room with both sides of the walls as floor to ceiling windows. For some reason I’m not sure of, I slept so well here. The beds and the whole bed settings are very comfortable. Really worth paying more for lounge access. The breakfast spread is the best I’ve seen anywhere in both quality and diversity of offering.

10

Y.

10 Jan 2025

·

Stayed 7 nights

Highly recommended to all travelers. My wife and I have always stayed in Shangrila Hotels wherever we go: Beijing, Shanghai, Tokyo and etc. You can never go wrong. The suites and club lounge are fabulous!

10

Ying Hua

29 Nov 2025

·

Stayed 4 nights

Upon arrival we chose to upgrade to the Horizon club executive room. The executive room is situated at the top floor with a breathtaking view of Shanghai city. The breakfast in the lobby was very busy and food did not get replenished quickly enough due to the high volume of guests, unfortunately this resulted in dry cakes, pastries and dumplings. However the manager Cassie demonstrated professional hospitality when resolving our issue with the disappointing breakfast. The club service was minimal to non-existent on the first few days of our stay. (We made our drinks ourselves from the bar, staff were inattentive and relatively unprofessional) We raised this issue to Serena (evening duty manager), She promptly let the team know and the next day the service did improve significantly. We appreciated the efficiency of responding and resolving guests concerns, food and decorations were beautifully presented for the coming festive season. After the issues resolved, we enjoyed a fantastic stay with spectacular views from the club and our room. The afternoon tea was particularly impressive all pieces were delicious, highly recommend. The Shangri-la Jing’an Shanghai is certainly a great stay for corporate or leisure.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$231
February	US$226
March	US$284
April	US$272
May	US$264
June	US$247
July	US$256
August	US$223
September	US$241
October	US$301
November	US$310
December	US$248

Su	Mo	Tu	We	Th	Fr	Sa
				1 $266	2 $269	3 $269
4 $269	5 $267	6 $252	7 $253	8 $295	9 $277	10 $282
11 $280	12 $358	13 $377	14 $387	15 $387	16 $387	17 $387
18 $358	19 $410	20 $354	21 $377	22 $387	23 $330	24 $271
25 $283	26 $536	27 $408	28 $407	29 $358	30 $271	31 $271

Jing An Shangri-La, Shanghai

Prices for Jing An Shangri-La, Shanghai

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Premier Room, 1 King Bed

Deluxe Suite, 1 King Bed

Premier Room, 2 Twin Beds (Horizon Club Grand)

Premier Room, 2 Twin Beds

Deluxe Room, 2 Twin Beds

Horizon Club, Executive Room, 1 King Bed

Executive Suite, 1 King Bed

Horizon Club Grand Premier Room 1 King

Guest reviews of Jing An Shangri-La, Shanghai

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Jing An Shangri-La, Shanghai

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $420	22 $312	23 $331	24 $263	25 $265	26 $265
27 $239	28 $239	29 $251	30 $252