What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately EUR 15 for adults and children.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available for a surcharge of EUR 25 per room (one-way). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Lisbon, within a 5-minute walk of Rossio Square and Commerce Square. It is 0.6 mi (0.9 km) from Avenida da Liberdade and 0.2 mi (0.3 km) from Santa Justa Elevator.

What are the hotel’s policies for guests staying with children?

One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

My Story Hotel Ouro in Lisbon

Average nightly price at My Story Hotel Ouro by month, last 12 months (USD)
Month	Average price
January	US$94
February	US$481
March	US$734
April	US$1,129
May	US$232
June	US$180
July	US$138
August	US$136
September	US$214
October	US$223
November	US$409
December	US$933

What guests think

Across many reviews, My Story Hotel Ouro stands out for its superb central location within easy walking distance of sights and transit, with compact rooms that are often quiet despite the busy area and good for resting between explorations.

Guests frequently praise cleanliness, but recurring maintenance issues appear, including air conditioning faults, leaky or small showers, occasional hot water problems, and finicky room keys. Breakfast and the on-site restaurant receive consistent compliments, though the breakfast area can feel cramped and some find the selection or coffee setup limited; the bar is appreciated, with one report of slow service. Service is usually welcoming and efficient, yet a few experienced uneven front-desk or breakfast service and occasional rebooking to a sister hotel without prior notice. Best for short city breaks where you plan to be out most of the day.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Several guests appreciated the bar and bar service, including an outdoor area; one reported very slow service. No other facilities are consistently mentioned.

Related guest reviews

10

Sharon

15 Sept 2023

·

Stayed 4 nights

Excellent overall. Very clean and well maintained. Staff were friendly and helpful. Location was perfect. Very central location. Everything was within walking distance. The rooms were very small but that was expected. Good bar service. A little cramped inside at breakfast but plenty of seating outside.

10

Orlando Paul Lozada

21 Sept 2025

·

Stayed 4 nights

Sehr gut, aber leider kein Fitnessstudio

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8

Nigel

20 Oct 2024

·

Stayed 4 nights

Good location, clean, nice bar, great breakfast.

10

Steve

11 Jun 2024

·

Stayed 1 night

Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.

4

David

9 May 2025

·

Stayed 3 nights

Service was unfortunately poor when we thought we would get a quick drink at the hotel before going to bed. Took about 15 minutes to get my drink after my partner got hers. Forgotten about me which happens but when he realised I still waited another 10 minutes. Wouldn't normally mention it but didn't seem that busy as bar staff chatting. No hot water one morning (which also happens) so had a cold shower and we weren't told about this (although my partner was told we were). Ok breakfast. Loved Lisbon but unfortunately wouldn't stay there again.

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AI-generated summary based on recent guest reviews

Cleanliness

Commonly praised as very clean with tidy rooms and effective housekeeping. Recurring maintenance issues include AC faults or noise, leaky/small showers, and occasional hot water problems, plus a few housekeeping lapses.

Related guest reviews

10

Sharon

15 Sept 2023

·

Stayed 4 nights

Excellent overall. Very clean and well maintained. Staff were friendly and helpful. Location was perfect. Very central location. Everything was within walking distance. The rooms were very small but that was expected. Good bar service. A little cramped inside at breakfast but plenty of seating outside.

6

ana elena

7 Sept 2024

·

Stayed 1 night

El hotel en general es promedio. No servia el aire acondicionado y la ropa de cama dura y nada fresca para la temporada.

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8

Marina

3 Apr 2024

·

Stayed 5 nights

Sehr kleine Zimmer, zwar recht gemütlich eingerichtet, aber die Dusche ist fast auseinander gefallen und nach dem Duschen hatte das Badezimmer an manchen Stellen Pfützen. Auch der frühstücksbereich war extrem klein und eng.

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10

Tim

24 Sept 2024

·

Stayed 2 nights

Room was a bit hot as air conditioning was not working, otherwise a good stay..great location and would stay again.

10

Natalie

31 Jul 2024

·

Stayed 4 nights

Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.

2

Liat

29 May 2024

·

Stayed 5 nights

Service was terrible. The first day there was no hot water. For the next 2 days the AC was making noises that made it impossible to sleep. Once it was fixed, only the front desk was able to control the AC- so I needed to call them every time I wanted it turned on/off. My room was not cleaned, just the bed was made. Used cups and glasses, with my lipstick marks, were simply returned to the table. Used tissues and whatnot in the bathroom were left as is. Toiletries were not replenished. Basics such as water were not provided. Towels left on the floor - per hotel options for washing, were just hung up on the hook rather than replaced. Every time I needed something from the front desk, they had run out. I asked for a band aid- we ran out, go to the pharmacy. I asked for a small creamer for my coffee, we ran out, but you can buy from the kitchen. Overall, terrible experience with the hotel. But it IS centrally located and very easy to navigate in a prime location (and not on a hill)

10

Luis

24 Oct 2024

·

Stayed 5 nights

Clean, great service and best location!

8

Eva

21 Nov 2025

·

Stayed 5 nights

Habitaciones muy pequeñas. Las facilidades muy limpias

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10

Susan

28 May 2024

·

Stayed 1 night

Relaxing stay. Very clean. Lovely helpful staff.

4

David

9 May 2025

·

Stayed 3 nights

Service was unfortunately poor when we thought we would get a quick drink at the hotel before going to bed. Took about 15 minutes to get my drink after my partner got hers. Forgotten about me which happens but when he realised I still waited another 10 minutes. Wouldn't normally mention it but didn't seem that busy as bar staff chatting. No hot water one morning (which also happens) so had a cold shower and we weren't told about this (although my partner was told we were). Ok breakfast. Loved Lisbon but unfortunately wouldn't stay there again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact to very small with limited storage; some note awkward layouts or tight bathrooms, while a few rooms are more spacious. Many report effective soundproofing and quiet stays, though some faced poor views or noise from exterior units.

Related guest reviews

8

Debbie

2 May 2024

·

Stayed 4 nights

Nice value for money and location. Very small rooms.

8

John

21 Oct 2023

·

Stayed 3 nights

Great location, room too small

8

Gunnar Morten

22 Sept 2024

·

Stayed 2 nights

Perfect location. Small room.

8

Heidi

21 Oct 2024

·

Stayed 3 nights

The location was very central to the Praça do Comércio and easy walking distance to both a Metro and train station. The staff was very friendly and helpful, with good recommendations for restaurants and getting back to the airport. The surprise was just how small the room was. The 'closet' was two small bars of hangers over a low dresser. This worked but made the room feel even smaller once we unpacked. The ability to open the window was much appreciated and the AC worked well. The bathroom had a good amount of storage which. We had breakfast at the hotel each day that was more than basic and they even packed us a to-go box to take with us to the airport!

6

REBECA

21 Apr 2025

·

Stayed 1 night

Hotel bem localizado e café bom mas quarto extremamente pequeno, acomoda bem apenas uma pessoa, uma mala grande e uma pequena.

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8

Colin

4 Jun 2023

·

Stayed 3 nights

Great location Breakfast area is very cramped, but reasonably good food choices. Room (411) was fine but our balcony was unusable, looked at the wall next door & had noisy air conditioning unit

6

Tamir

17 May 2023

·

Stayed 5 nights

The most smallest room I've ever been in. You can not stand by the bad from either sides. Not suitable to be in. The location is great - the best location in lisbon. Breakfast was pleasing not much to ecspect. After being there, i think it was better to locate a little farther from the center, and get a better hotel. It was desapointing...

10

Pekka

23 Aug 2025

·

Stayed 1 night

Staff was very nice and welcoming. The rooms were very quiet, no street noise. That was surprising in the city center.

8

Martinus

13 Jun 2023

·

Stayed 3 nights

Rooms are a bit small

10

Pekka

23 Aug 2025

·

Stayed 1 night

Another night in nice quiet room. No street noise in the room.

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AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and helpful with smooth check-ins and attentive assistance. A minority reported slow bar or breakfast service, unfriendly interactions, and occasional last-minute moves to a sister hotel.

Related guest reviews

10

Robert

29 Apr 2024

·

Stayed 2 nights

We enjoyed our stay at this hotel. It is centrally located within walking distance to restaurants and attractions. The staff was very helpful and accommodating. The room was on the small side with no sitting area. Overall, I give it high marks and would stay here again.

6

Katrin

10 Oct 2023

·

Stayed 2 nights

Leider wurden wir ohne vorherige Mitteilung auf ein Partnerhotel umgebucht. Es kann ja immer mal was schief laufen bei den vielen Buchungen, aber dann hätte ich gerne vorher Bescheid gewusst, um dann nicht mit dem gesamten Gepäck durch die Altstadt zum anderen Hotel zu laufen. Dies ist unprofessionell und ich würde dieses Hotel nie mehr buchen

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10

Heidi

17 Jul 2025

·

Stayed 3 nights

Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.

6

Rhian

15 Sept 2025

·

Stayed 4 nights

Reception staff friendly and welcoming. Cleaning staff friendly, polite and did a good job. Staff at breakfast looked sullen and unhappy. Did not like drinks in coffee machine. I would swap the coffee machine for cafettiere and include decaff coffee even if it’s just sachets plus choice of tea bags and provide hot water.

10

Stuart

21 Nov 2024

·

Stayed 6 nights

Very helpful staff!

10

Kitt

16 May 2025

·

Stayed 2 nights

Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.

10

Diane

3 Mar 2025

·

Stayed 2 nights

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot. Brilliant location. Would definitely come back.

10

Dennis

1 May 2024

·

Stayed 3 nights

All staff were extremely friendly and helpful. Both day & night hotel managers couldn't have been nicer or more helpful. Room was small but efficient. Typical European 3*/4*. Would definitely stay here again.

10

Keijo

23 May 2023

·

Stayed 1 night

Excellent service, and very helpful staff when the booking was not forwarded to the hotel.

4

David

9 May 2025

·

Stayed 3 nights

Service was unfortunately poor when we thought we would get a quick drink at the hotel before going to bed. Took about 15 minutes to get my drink after my partner got hers. Forgotten about me which happens but when he realised I still waited another 10 minutes. Wouldn't normally mention it but didn't seem that busy as bar staff chatting. No hot water one morning (which also happens) so had a cold shower and we weren't told about this (although my partner was told we were). Ok breakfast. Loved Lisbon but unfortunately wouldn't stay there again.

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AI-generated summary based on recent guest reviews

Location

Consistently praised as central and walkable to major sights, shopping, and transit, ideal for exploring Lisbon. Many rooms are insulated from street noise despite the busy area.

Related guest reviews

10

Sharon

15 Sept 2023

·

Stayed 4 nights

Excellent overall. Very clean and well maintained. Staff were friendly and helpful. Location was perfect. Very central location. Everything was within walking distance. The rooms were very small but that was expected. Good bar service. A little cramped inside at breakfast but plenty of seating outside.

10

Milene

13 Aug 2025

·

Stayed 2 nights

Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep

10

Victor

13 Apr 2025

·

Stayed 3 nights

Experiencia muy buena y el hotel está muy céntrico. A una calle de la estación de metro.

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10

Kim

28 Sept 2025

·

Stayed 3 nights

Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.

8

Heidi

21 Oct 2024

·

Stayed 3 nights

The location was very central to the Praça do Comércio and easy walking distance to both a Metro and train station. The staff was very friendly and helpful, with good recommendations for restaurants and getting back to the airport. The surprise was just how small the room was. The 'closet' was two small bars of hangers over a low dresser. This worked but made the room feel even smaller once we unpacked. The ability to open the window was much appreciated and the AC worked well. The bathroom had a good amount of storage which. We had breakfast at the hotel each day that was more than basic and they even packed us a to-go box to take with us to the airport!

10

Heidi

17 Jul 2025

·

Stayed 3 nights

Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.

10

Kitt

16 May 2025

·

Stayed 2 nights

Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.

8

Maria Carolina

10 Sept 2025

·

Stayed 3 nights

Leuk en netjes hotel, prima kamer en vriendelijk personeel middan in het centrum van lissabon.

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10

Pamela

29 Nov 2024

·

Stayed 2 nights

love the location

10

virgilio

19 Mar 2024

·

Stayed 4 nights

Fantastic location in the heart of everything and just a block from the subway. Nice, clean and safe

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AI-generated summary based on recent guest reviews

Dining

Breakfast is generally well liked for quality and selection, though the space can feel cramped and some found choices limited or disliked the coffee machine. The on-site restaurant is praised for tasty dinners and helpful staff.

Related guest reviews

10

James

29 Aug 2023

·

Stayed 1 night

Great location. Clean and modern. Friendly staff. Great breakfast.

10

KONSTANTINOS

13 Oct 2023

·

Stayed 5 nights

Κεντρική τοποθεσία με πολλα αξιοθέατα πολύ κοντά. Ο σταθμός του μετρο σε απόσταση 100 μετρων. Ευγενικό προσωπικο και ειδικα η κυρια που καθαριζε το δωμάτιο. Καλο εστιατόριο για βραδινό φαγητό.

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8

Colin

4 Jun 2023

·

Stayed 3 nights

Great location Breakfast area is very cramped, but reasonably good food choices. Room (411) was fine but our balcony was unusable, looked at the wall next door & had noisy air conditioning unit

8

Nigel

20 Oct 2024

·

Stayed 4 nights

Good location, clean, nice bar, great breakfast.

10

Dallon

5 May 2023

·

Stayed 4 nights

Very clean, fabulous location, right in the middle of tourist area. Room was very quiet, and staff was very friendly and helpful. Breakfast was not too many variety but good quality, especially the pastries. Stayed four nights.

6

Rhian

15 Sept 2025

·

Stayed 4 nights

Reception staff friendly and welcoming. Cleaning staff friendly, polite and did a good job. Staff at breakfast looked sullen and unhappy. Did not like drinks in coffee machine. I would swap the coffee machine for cafettiere and include decaff coffee even if it’s just sachets plus choice of tea bags and provide hot water.

10

Diane

3 Mar 2025

·

Stayed 2 nights

Smooth checkin. Really friendly receptionists Rodrigo and Stephen - so helpful and welcoming. Breakfast was good only criticism was the coffee/tea machine did not make water very hot. Brilliant location. Would definitely come back.

10

romina johana

19 Aug 2023

·

Stayed 3 nights

Buen precio y buena ubicación, cerca de la plaza do comercio. La habitación muy bonita y completa. Desayuno simple pero con todo lo necesario. Recomiendo.

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10

Steve

11 Jun 2024

·

Stayed 1 night

Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.

10

Clarence

9 Apr 2024

·

Stayed 4 nights

Loved the buffet breakfast! The hotel’s location was perfect for walking tours of the neighborhoods. The 5th floor room faced the street and had low ceiling sections that created a bit of a safety hazard for one’s head if one was not careful. The queen size bed was comfortable. Staff service was excellent and hotel restaurant food was very good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11 $411	12 $390	13	14 $271	15 $184	16	17
18 $93	19	20 $220	21 $220	22 $239	23 $239	24 $249
25 $189	26 $195	27 $225	28 $212	29	30 $264	31 $247

Su	Mo	Tu	We	Th	Fr	Sa
1 $157	2 $174	3 $165	4 $176	5 $135	6 $176	7 $184
8 $169	9 $211	10 $229	11 $202	12 $173	13 $176	14 $158
15 $107	16 $108	17 $144	18 $113	19 $100	20 $173	21 $141
22 $107	23 $107	24 $107	25 $150	26 $113	27 $156	28 $150
29 $144	30 $155

My Story Hotel Ouro

Prices for My Story Hotel Ouro

Monthly average prices

About this property

Location

Room options

Twin Room

Double Room

Family Room

Guest reviews of My Story Hotel Ouro

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about My Story Hotel Ouro

Prices for upcoming dates

Business details