Neptune Oceanfront Rentals

We rented the penthouse but when we went to check in a block away under the sun the penthouse was rented to someone else. They offered 2 rooms so we walked again under the sun and the rooms weren’t opening, so we walked back again 2 more times until finally maintenance opened but one room was flooded with water so we walked back again, they gave us another room but the key didn’t work again, so we walked back again and one room was dirty full of trash so we walked back again until finally we got 2 rooms but separate from each other. After buying a lot of groceries the stove didn’t work. The poor lady at the very long check in line was trying but she was completely overwhelmed and alone checking in a very long line with several guests coming back and complaining their keys weren’t working or something was dirty or broken.

On

Poor staff, what is in the pictures is NOT what it is..run down place. They still owe me 56.00 as i got there and cancel the reservation.

It’s not the Ritz but it is on the beach. Factor in the $50 cleaning fee and $

The experience started out with a rude welcome at the front/office. We had just arrived after traveling from Denver to Miami. I needed to confirm that this was the check-in point for our room, several different lodging room entities seem to be managed from the same office. The man behind the counter said we were at the right place for check-in but the room was not ready and we would have to come back at 4pm to do so. Completely understand the rule however the response was delivered in a non welcoming way and seemed we were interrupting their day. My wife needed to use the restroom so I asked if there was one available he said ya up there. My wife went in to find the restroom was marked out of order?? So we left to find a restroom within walking distance. One was found. 2 of a mile away. We spent the afternoon getting familiar with the area and having lunch before returning at 4pm for check-in. Different people there then but just the same type of welcome as the first. We went to our room finding the place in need of much work and the windows were very dirty and the blinds wouldn't retract out of way. The kitchen had no utensils making it useless the refrigerator worked. But the windows didn't open they were broken so they had been siliconed shut. Then the shower water had to run for 20 minutes before getting somewhat warm not sure where the waterheater was located. Following morning I went down early to get something to eat and drink from their store for we need to talk to