Aziza Paradise Hotel

Lovely hotel. Great pool. Great breakfast. They made pancakes in character shapes. Welcome drink and water with fruit infusions available too

Pros Really friendly and super helpful staff 10-15 minutes from the airport Quiet neighborhood 15-20 minute walk to Robinsons Mall Great variety of food at the breakfast buffet. Hot items change daily. Great pool Live entertainment Cons The hotel has seen better days. Some areas need refreshing. General fit and finish issues. Biggest pet peeve was functional stuff like our bathroom faucet spraying too vigorously that it would splash onto our clothing Not enough pool loungers Live entertainment past 9 pm (quiet time doesn’t start until 10 pm) Walls are paper thin – I could hear the baby next door crying as well as someone snoring. Needed to wear ear plugs.

Just needs good property maintenance.

Marginal because the facilities are in desperate need of attention

The staff were amazing. Quite enjoyed the stay. The pool needs a little attention such as a rail you can’t use but still love the place and would recommend it!

Marginal value with facilities in desperate need of attention. The staff were wonderful. The live music in the waiting area was fabulous and will be the one thing that makes the trip memorable.

Great amenities and excellent staff and dining service. Relaxing facilities and great spa service

I am so disappointed in this hotel. Our shower disnt have a curtain so as you shower the bathroom floods, the internet sucks and you have to enter a new code daily, they have a coffee station in the room but no outlets anywhere near the setup so we had to move the kettle into the bathroom where the only plug was. No elevators and or transportation to help you get around the city and their hotel transport isnt free.

An oasis in the middle of a worn out neighborhood. This place is great. The food and service was 5 star and the airport shuttle was very convenient. It’s a resort, so they have a full service spa so my wife and I scheduled a1 hour message for ourselves and facials for our daughters, both were very affordable. The pool felt great, even in the rain. The room was very comfortable but the water took a long time to get warm. There’s no elevator but the staff is very helpful with the luggage. We would definitely stay here again.

Great food. Great pool

Very disorganized. Made an appointment for manicure and pedicure but nobody was available to do my nails. Had to rebook the next day but the same thing happened. We booked for the shuttle going to the airport and we were first on the list, but they accommodated some group instead. We almost miss our flight. Also the room that they gave us smelled like mold, there were leaks on the walls and the beddings were wet with moisture so we had to transfer to another room so INCONVENIENT. I will never go back to your place again and will never recommend your place to anybody

We love the food in their restaurant. We love almost everything, except that the AC in our room leaked on 1 bed and on thr floor and wet some of the clothes stowed on top of the bed.

We my fiancee the kids and I stayed at the Paradise Hotel Puerto Princesa for 1 month. The hotel is very good, the employees in all areas do a very good job. The food is very good and varied. The rooms are well equipped and clean. There is a nice outdoor pool a gym and a bar with billiards and a large restaurant.

The place is nice roomy a d clean. Highly ecommended especially for families. Staff are courteous

Place is nice and clean

The room is uncomfortable, specially the bedsheets feels wet, luck of cleanliness, the sink, shower is flooded when is being used. Its smell pee in room.

The room is big but lacking in amenities like wash towel and dresser. The shower has lots of mildew and lime deposits. The mirror needs an upgrade.

Enjoyed everything during our stay. The staff was very nice, we were treated with respect the whole time. The room was very clean and the food here was delicious! Would love to visit again in the future.

Staff are amazing, friendly, passionate and genuinely caring. We Can tell every single person is proud to work and serve at Aziza. We have stayed multiple times back in 2018 and 2019, and in 2023 its great to see they really have put a lot of effort to keep the property fresh. It still wowed us. One of the best lobbies ive been to (covered open air lobby and it is stunning - welcoming even as a daily rest area - its quite expansive, inciting and relaxing) Rooms are maintained and still quality, great beds. Great daily housekeeping service. Never had to call for any issues except a blocked toilet soon after we arrived but was immediately resolved and never reoccurred. We rented a car and parking was never an issue inside the property. Prior to arrival, enquires via email were promptly answered (usually within 20mins) They do have airport shuttle service available.

We booked this hotel literally at the very last minute as our previously arranged accommodations did not work out. Found this site on Expedia and booked from there. The accommodations were better then other places but there is still a lot of improvement that could be done. Overall staff was friendly, few spoke English and because of the langue barrier I think some became timid in offering assistance. Yet some staff went above and beyond for us. The tours offered through the hotel was nice, affordable and friendly. The rooms were disappointing not very clean. Housekeeping did not come to our room to clean until around 430 every day (we stayed 2 nights). We had to call the front desk 3 different times to have our toilet unclogged even when all we did was pee. The restaurant was open early and did offer a good variety of food for buffet. But once the food was gone no more was made. So if you didn’t get to the breakfast early you choices were limited. I really dislike giving bad reviews and struggles with writing this one, but want other to be aware of what to expect when staying here. Really hoping that hotel management will read these reviews and find ways to improve the hotel and the service offered.

Pros Really friendly and super helpful staff 10-15 minutes from the airport Quiet neighborhood 15-20 minute walk to Robinsons Mall Great variety of food at the breakfast buffet. Hot items change daily. Great pool Live entertainment Cons The hotel has seen better days. Some areas need refreshing. General fit and finish issues. Biggest pet peeve was functional stuff like our bathroom faucet spraying too vigorously that it would splash onto our clothing Not enough pool loungers Live entertainment past 9 pm (quiet time doesn’t start until 10 pm) Walls are paper thin – I could hear the baby next door crying as well as someone snoring. Needed to wear ear plugs.

Staff were nice and friendly,, food was good .. my main dislike was the water in the shower was cold only

Poor WiFi in the room.

Just needs good property maintenance.

The problem with the hot water was annoying

We love the food in their restaurant. We love almost everything, except that the AC in our room leaked on 1 bed and on thr floor and wet some of the clothes stowed on top of the bed.

We my fiancee the kids and I stayed at the Paradise Hotel Puerto Princesa for 1 month. The hotel is very good, the employees in all areas do a very good job. The food is very good and varied. The rooms are well equipped and clean. There is a nice outdoor pool a gym and a bar with billiards and a large restaurant.

Ok hotell, men litt gammelt og slitt.

Friendly staff, big pool, lovely rooms and close to the airport

The buffet breakfast is excellent. The condition of the room does not meet my expectation its small and furniture not up to date. Location is not bad mall is very close. Over all not a bad place for 2 days lay over.

Very disorganized. Made an appointment for manicure and pedicure but nobody was available to do my nails. Had to rebook the next day but the same thing happened. We booked for the shuttle going to the airport and we were first on the list, but they accommodated some group instead. We almost miss our flight. Also the room that they gave us smelled like mold, there were leaks on the walls and the beddings were wet with moisture so we had to transfer to another room so INCONVENIENT. I will never go back to your place again and will never recommend your place to anybody

Very nice staff

Nice open area in the lobby. Excellent service from the hotel staff

The staff is very nice, and helpful in over staff. I will recommend this hotel to anybody that taking a vacation to puerto princessa. 10/10

The staff was very friendly and helpful. Great breakfast that was different every morning. Eggs fixed to order. Clean room and great pool.

The staff was incredibly gracious and accommodating.

Excellent customer service. Staff are friendly and accommodating.

Very nice hotel, accomodation, very friendly & helpful staff, excellent buffet breakfast, restaurant food was very good

when we got into our rooms . It smelled of wood not the forest kind but the wood that hasnt been used in a while . Same with the towels . Understandable that some rooms are not used all the time but atleast check of the smell and also some of the areas in the room looked unkept ie - chair was dirty , dust on the windows. Our other room's toilet flush wasnt working but since we were only staying for 1 night my realtives just asked if we can have a taboo since we didnt want to get seperate rooms but never got 1. communication with check in receptionist and breakfast staff made not only the rest of the stay bad but the fact that they wanted me to resolve the matter while i was still eating breakfast made me very upset . The assitant manager that i spoke to explained why & i definitely understood the reasoning BUT the fact that it wasnt explained to me upon check in & also updated our beakfast voucher as 3 each room .. it did not make sense to me that i was told after the fact we were eating breakfast the next day that i had to pay another extra . I am unsure i have communicated this enough to the assitant manager since she was repeating the same thing that she said twice and i was repeating the same thing BUT when she turned to the one of the breakfast staff that was standing next to me and talked to her as if i wasnt standing in front of them .. that really put it over the top .if it wasnt for the laing pizza and some staff were great it was be a 1 star for me and my group.

Staff are amazing, friendly, passionate and genuinely caring. We Can tell every single person is proud to work and serve at Aziza. We have stayed multiple times back in 2018 and 2019, and in 2023 its great to see they really have put a lot of effort to keep the property fresh. It still wowed us. One of the best lobbies ive been to (covered open air lobby and it is stunning - welcoming even as a daily rest area - its quite expansive, inciting and relaxing) Rooms are maintained and still quality, great beds. Great daily housekeeping service. Never had to call for any issues except a blocked toilet soon after we arrived but was immediately resolved and never reoccurred. We rented a car and parking was never an issue inside the property. Prior to arrival, enquires via email were promptly answered (usually within 20mins) They do have airport shuttle service available.

Pros Really friendly and super helpful staff 10-15 minutes from the airport Quiet neighborhood 15-20 minute walk to Robinsons Mall Great variety of food at the breakfast buffet. Hot items change daily. Great pool Live entertainment Cons The hotel has seen better days. Some areas need refreshing. General fit and finish issues. Biggest pet peeve was functional stuff like our bathroom faucet spraying too vigorously that it would splash onto our clothing Not enough pool loungers Live entertainment past 9 pm (quiet time doesn’t start until 10 pm) Walls are paper thin – I could hear the baby next door crying as well as someone snoring. Needed to wear ear plugs.

Like- good location, great breakfast , friendly staff

Très beau complexe, chambre confortable, nourriture très bonne et le personnel est serviable et sympathique. Le seul point négatif c est que l hôtel est un peu loin des restaurants et bars. Il faut y aller en tuk-tuk

Friendly staff, big pool, lovely rooms and close to the airport

Servicen var helt otrolig! Litet mysigt hotell med bra priser både för övernattning och i restaurangen, en lunch låg på ca 60-80kr och en öl 20kr drink Max 40kr. Poolområdet är mysigt men begränsat med platser för att ligga i solen men det är nästan ingen som vill det pga värmen så vi hittade oss alltid en plats i solen. 10min in till Puerto Princessa ”centrum” och köpcenter som kostar ca 30kr med tricycle. Tips är att åka ner till ”night market” by the bay och käka på kvällen, mysigt och få turister! Hotellrummet var okej, sängarna var hårda och lite saker i badrummet behöver åtgärdas men allt fungerade så ändå ok för vår del.

Shopping, go around

An oasis in the middle of a worn out neighborhood. This place is great. The food and service was 5 star and the airport shuttle was very convenient. It’s a resort, so they have a full service spa so my wife and I scheduled a1 hour message for ourselves and facials for our daughters, both were very affordable. The pool felt great, even in the rain. The room was very comfortable but the water took a long time to get warm. There’s no elevator but the staff is very helpful with the luggage. We would definitely stay here again.

The staff are friendly and helpful. The restaurant has a lot of variety and great food. The pool is wonderful. It’s quiet and so easy to go on tours or into town on a trike . The rooms are currently being updated, but they are spotless and comfortable. I would stay here again. It was a great find.

The buffet breakfast is excellent. The condition of the room does not meet my expectation its small and furniture not up to date. Location is not bad mall is very close. Over all not a bad place for 2 days lay over.

Staff are amazing, friendly, passionate and genuinely caring. We Can tell every single person is proud to work and serve at Aziza. We have stayed multiple times back in 2018 and 2019, and in 2023 its great to see they really have put a lot of effort to keep the property fresh. It still wowed us. One of the best lobbies ive been to (covered open air lobby and it is stunning - welcoming even as a daily rest area - its quite expansive, inciting and relaxing) Rooms are maintained and still quality, great beds. Great daily housekeeping service. Never had to call for any issues except a blocked toilet soon after we arrived but was immediately resolved and never reoccurred. We rented a car and parking was never an issue inside the property. Prior to arrival, enquires via email were promptly answered (usually within 20mins) They do have airport shuttle service available.

Lovely hotel. Great pool. Great breakfast. They made pancakes in character shapes. Welcome drink and water with fruit infusions available too

Like- good location, great breakfast , friendly staff

Lovely pool side and lobby!! The breakfast variety was awesome.

The staff was very friendly and helpful. Great breakfast that was different every morning. Eggs fixed to order. Clean room and great pool.

Very good hotel. Exellent food at the restaurant. They help you on moving around or contracting trips/activities in the area.

The friendly staff, great food, accommodations, and the pool added to our fantastic Phillipine island experience.

The hotel has no sense of customer service, they made me pay 500 pesos for a broken glass. If you want an espresso you have to pay extra at breakfast, it's an incredible first time in my life that I've seen such rules. When you pay, the hotel doesn't have change. Really bad experience.

The staff are friendly and helpful. The restaurant has a lot of variety and great food. The pool is wonderful. It’s quiet and so easy to go on tours or into town on a trike . The rooms are currently being updated, but they are spotless and comfortable. I would stay here again. It was a great find.

Very nice hotel, accomodation, very friendly & helpful staff, excellent buffet breakfast, restaurant food was very good

We booked this hotel literally at the very last minute as our previously arranged accommodations did not work out. Found this site on Expedia and booked from there. The accommodations were better then other places but there is still a lot of improvement that could be done. Overall staff was friendly, few spoke English and because of the langue barrier I think some became timid in offering assistance. Yet some staff went above and beyond for us. The tours offered through the hotel was nice, affordable and friendly. The rooms were disappointing not very clean. Housekeeping did not come to our room to clean until around 430 every day (we stayed 2 nights). We had to call the front desk 3 different times to have our toilet unclogged even when all we did was pee. The restaurant was open early and did offer a good variety of food for buffet. But once the food was gone no more was made. So if you didn’t get to the breakfast early you choices were limited. I really dislike giving bad reviews and struggles with writing this one, but want other to be aware of what to expect when staying here. Really hoping that hotel management will read these reviews and find ways to improve the hotel and the service offered.