Name: Sheraton Melbourne Hotel
Address: 27 Little Collins Street, Melbourne, Victoria, Australia, Melbourne, Melbourne City, AU
Price range: $173–$526 per night
Rating: 8.48

What guests think

At Sheraton Melbourne Hotel, travelers highlight a central, walkable location and friendly, professional staff, with many finding rooms comfortable and well equipped, while others note dated areas and mixed experiences with breakfast and some aspects of value.

Facilities like the pool, spa and steam room are popular, but several guests say the water is too cool and the rooftop bar has limited opening. Parking is in a public lot across the road with no valet, and a few reviewers mention poor views, nearby pub noise, or temperature-control and maintenance issues. Expect a convenient base with warm service and details that can vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests frequently enjoy the pool, spa and steam room, and some like the terrace or rooftop bar. Several note the pool or spa water is too cool and parking is across the road with no valet.

Related guest reviews

10

Tracey

Jul 11, 2024

·

Stayed 2 nights

Fantastic stay here for 2 nights. Hotel is located close to both a train and tram stop. The downstairs restaurant was fabulous for both dinner and buffet breakfast. The hotel also offers an indoor pool and whirlpool which was didn’t use as the water temperature was a little cool for us but the steam room was a great way of warming up!

6

Stuart

Mar 2, 2025

·

Stayed 1 night

The spa is not hot !!!

10

Mark

Aug 14, 2023

·

Stayed 1 night

First Time here - from the moment we walked in it was excellent. Great staff - we had a breakfast and parking package - Parking was around 100m away and very easy for 24 hrs of parking from Check in. Breakfast was really good with everything you could want from a buffet. Enjoyed the terrace bar for a mulled wine around the gas fire. Great location - Room was good - had a bath in the bathroom. Would definitely stay again

6

Anthony

Oct 2, 2025

·

Stayed 3 nights

This property was a disappointment this time. 3 issues. An ordinary mattress, poor TV channel selection and the pool was too cold.

8

nikki

Aug 6, 2023

·

Stayed 1 night

Great location . Parking across the road. Pool was lovely but could have been warmer .

10

Stefan

Sep 22, 2024

·

Stayed 2 nights

If I was being picky, I felt that the jacuzzi in the pool area should be seperate to the pool and kept at warmer water temperature

8

Saurabh

Apr 27, 2025

·

Stayed 8 nights

Really good property, great location at the east end of the cbd. We had a very comfortable stay. Only feedback would be the indoor pool water bring very cold. Secondly, having options for firmer bedding and pillows would really improve guest experience. The mattress in the room was sagging and wobbly at best and pillows were just too soft.

4

Simon

Feb 12, 2025

·

Stayed 3 nights

I liked the overall look and feel in the Sheraton although I was supposed to get city view and was instead put on a side wall with the side of a building to look at and a tiny section got a slight view about 12 inches views but the most disappointing thing was I picked the Sheraton because it said it had a pool hot tub and whirlpool, spa and sauna and I know my 84 year old mum loves hot spas but it’s been 25 years since she had her last one so for her 84th birthday I booked a few nights there as she’s never been to Melbourne or been in a plane so To our disappointment there was no hot tub or a whirlpool just a pool and a spa joined together so the temperature of the water was cold and when I first noticed I told reception who told me I get engineer to look at it and when he did apparently he claimed it was 29.5 and there’s no way it was that and more like 19 or 20 then when I said there’s no change and they then said they would contact the engineer again and he claims it now was 32 but there’s no way it was that and just a tad warmer than before so now it was like room water. So obviously mum didn’t go in cause she hates cold water so in the end I asked the front desk if I could get a partial refund as we didn’t get a chance to got

10

Amanda

Jan 3, 2023

·

Stayed 19,356 nights

Beautiful hotel and super friendly staff. Parking is disappointing though, park in the public car park across the road with no offer of valet. The spa is very relaxing and definitely worth a visit.

10

Anne

Oct 4, 2025

·

Stayed 2 nights

Clean room, very comfortable bed, bath tub and shower. Used the steam room, pool and spa. Very enjoyable and would stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe clean rooms and public areas, but several report housekeeping lapses such as dirty bathrooms, dust or rubbish, mould, and amenities not replenished.

Related guest reviews

10

Hayley

Feb 21, 2024

·

Stayed 2 nights

Wonderful staff, nice clean rooms.

10

shane

Nov 16, 2025

·

Stayed 2 nights

Clean spacious room that had all that you need , walking distance to everything , good breakfast

6

Jessica

Feb 17, 2024

·

Stayed 1 night

Very convenient location and very friendly staff. The bathroom was dirty and we were moved to a new room which great but that bathroom was dirty too. We didn’t have time to request to move again. Little bit disappointing as the room was quite expensive.

2

Brendan

Jan 10, 2025

·

Stayed 1 night

January 9/20025 Two towels for three people stay Wet carpet next to bed from a leak in the bathroom. Rubbish in room Dusty Mould on some pillows and dirt or something on other pillows Refused refund or partial refund No in house parking you have to cross the street and motel is shared with resident appartments Definitely not worth the money

10

Nicole

Jun 14, 2025

·

Stayed 1 night

We loved our stay at the Sheraton; clean, staff were great, comfotable rooms and best buffet breakfast we've ever had. Looking forward to coming back.

6

LAW

Dec 29, 2023

·

Stayed 4 nights

房間每日只換水及無巾，沐浴露護髮素冇曬都冇人補充，房間地面有水滲漏都冇人知，廁所清潔欠佳。

Translate

4

Priyanshi

Mar 8, 2024

·

Stayed 1 night

I think I have stayed in better 4 start hotels than this. The room was ok but there was hair on the pillow. The arm chair had a stain, the bathroom was too old, some motels would have better bathrooms, paint chipping off, and the body wash was empty. I called room service 6 times and it remained answered, i complained while checking out to Maleeka, she apologised but didn’t seem to care much.

8

Nick

May 31, 2023

·

Stayed 2 nights

Room was good size. Smelt a bit musty. Shower is open, water goes everywhere

10

daniel

Dec 13, 2025

·

Stayed 1 night

Great room set up well very clean

10

Tanya

Nov 15, 2025

·

Stayed 2 nights

Clean room, nice comfortable bed, lovely breakfast with very polite staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some guests finding them spacious and beds supportive, but others mention dated decor, poor views or noise from a nearby pub, mattress or pillow discomfort, and temperature control or TV-channel issues.

Related guest reviews

8

Gilad

Feb 11, 2025

·

Stayed 5 nights

The Sheraton Melbourne Hotel is housed in an older building, giving it a charming, slightly dim atmosphere that may not appeal to everyone. Our suite was decent; while it lacked the sheen and modernity of newer hotels, the comfort of the bed was a significant plus for me, which is ultimately what matters most. The hotel's location is fantastic, within walking distance of the city's major attractions, and we only needed to use Uber once when we opted to dine at a restaurant in a more distant neighbourhood. The hotel staff was incredibly courteous and helpful, from the reception to the friendly faces in the breakfast restaurant. I want to give a special shout-out to Amanda, who greeted us warmly every morning during breakfast, making our experience even more enjoyable. The breakfast options were quite good, and my wife and I looked forward to it each day of our five-day stay. Overall, I wholeheartedly recommend the Sheraton Melbourne Hotel to anyone looking for a pleasant stay in Melbourne.

6

Anthony

Oct 2, 2025

·

Stayed 3 nights

This property was a disappointment this time. 3 issues. An ordinary mattress, poor TV channel selection and the pool was too cold.

8

Elizabeth

Mar 8, 2025

·

Stayed 3 nights

Lovely room, great staff check in and check out very smooth. Terrible view of building next door with view directly into tradies staff room, that was left with lights on all night, was a little confronting when opening the curtains seeking some natural light in the morning to be caught eye to eye with a fellow in a high vis vest!

8

toshikazu

Nov 26, 2025

·

Stayed 2 nights

値段と部屋の大きさは比例していると思います

Translate

6

Dong

Jun 10, 2024

·

Stayed 3 nights

The facilities are very old, and I didn’t realize it was next to a pub before booking, which caused quite a bit of noise. There is no on-site parking, and I had to pay an additional $35 per day for overnight parking at a public lot across the road. Almost forgot, they also charge extra for credit card payments.

8

Saurabh

Apr 27, 2025

·

Stayed 8 nights

Really good property, great location at the east end of the cbd. We had a very comfortable stay. Only feedback would be the indoor pool water bring very cold. Secondly, having options for firmer bedding and pillows would really improve guest experience. The mattress in the room was sagging and wobbly at best and pillows were just too soft.

10

Chris

Jul 16, 2023

·

Stayed 1 night

Staff were extremely polite and helpful. The facilities were all kept immaculate, and the food and service were great. They allowed us to store our bags while were shopped after checking out. The view from the room was virtually non-existent, and we were on the top floor, but the comfort and quality made up for this.

2

Damien Mc

May 25, 2024

·

Stayed 1 night

Really disappointed in our one night stay. We arrived and checked in at 6pm. The air conditioning was running and the room was cold, made the appropriate adjustments as per the thermostat instructions. Still cold 30min later so we called guest services and someone come to our room and assured he the problem would be resolved. We then went out to a beautiful restaurant for dinner and arrived back to our room to a cold room still at the same temperature. Once again called guest services to make them aware the temperature hadn’t improved. We were then reassured the problem would be resolved and it would take 15min to improve. At 11.30 contacted them again after the phone was unanswered for 15min. Told once again problem would be resolved. Temp was on cold cycle all night and morning and just as we went to check out at 11am the heating come on. Really disappointed to say in 5 star hotel with the cooling on for the entire stay. Explained the situation at check out and got a sorry thanks for staying with us. Poor experience

8

James

Jun 19, 2025

·

Stayed 1 night

Great location to the top end of town. Property a bit dated

10

Tanya

Nov 15, 2025

·

Stayed 2 nights

Clean room, nice comfortable bed, lovely breakfast with very polite staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly, professional and accommodating, with issues often addressed promptly. However, several guests experienced lapses such as delayed check-in, overbooking or billing problems, incomplete orders, and unhelpful or inaccurate assistance.

Related guest reviews

10

Anna

May 13, 2025

·

Stayed 2 nights

The staff and service were excellent - there were a couple of hickups but the staff delt with them well.

2

Brett

Mar 12, 2023

·

Stayed 1 night

Hotel overbooked even though I had confirmed booking. Could not stay at the hotel even though I was in the taxi to the hotel and had to muck around trying to find an alternative hotel to stay in with no notice. Sheraton Melbourne Hotel, did not assist with finding alternative arrangements.I tried to contact the hotel directly to make comment, but they did not have a contact email address on their website.Not recommended this time around.

10

Cameron

Oct 1, 2025

·

Stayed 1 night

We had an excellent day. The staff were exceptional and very professional and nothing was ever too much of a request. We would highly recommend staying here.

10

Dianne

Feb 25, 2025

·

Stayed 2 nights

Very comfortable hotel, right in the city centre, near the Parliament building. Staff were excellent. All very professional, friendly and helpful. We had a small problem with our room and it was sorted immediately we made reception staff aware of it. We would definitely stay here again.

6

Claudio

Jun 1, 2024

·

Stayed 2 nights

We stayed at this property thinking the Sheraton was supposed to be a 5 star hotel well it left a lot to be desired! Only positive’s were location, size of the rooms & cleanliness. The downfall was the attention to details or lack there of; tv was not working consistently & the room phone was broken;handset did not work could only use speaker option. On check in Cheryl was fantastic although did not know layout of rooms so had no idea where the city rooms were located & we had to come back to reception & change rooms & then new room wasn’t exactly city view either. She did offer us complimentary drink on arrival & a drinks voucher which we used but wine served was quite average! Another negative is the lack of staff training; both guest services & concierge had no idea where the nearest medical centre was & told us to go to a pharmacy as there could be a dr there!! They offered no assistance to find one or assist in any way. Concierge had no idea about where the tram stop for free city circle tram 35 was & sent us to wrong place! These things really are things guest services should know. SHERATON get your act together WE WILL NOT STAY HERE AGAIN.

8

George

Feb 16, 2025

·

Stayed 7 nights

The hotel didn’t solve my issue with the charges at the time of checking out…..there should be a $100 plus a refund of the discrepancy…..haven’t heard anything from the hotel yet !!!!!!

4

Scott

Oct 22, 2023

·

Stayed 1 night

Service was not good, room wasn’t ready upon arrival, when we got in our room there was a note from the hotel for a different customer on the table, found a hair in our food and their fix was to get us another plate. Overall nice facilities but service was terrible

2

Damien Mc

May 25, 2024

·

Stayed 1 night

Really disappointed in our one night stay. We arrived and checked in at 6pm. The air conditioning was running and the room was cold, made the appropriate adjustments as per the thermostat instructions. Still cold 30min later so we called guest services and someone come to our room and assured he the problem would be resolved. We then went out to a beautiful restaurant for dinner and arrived back to our room to a cold room still at the same temperature. Once again called guest services to make them aware the temperature hadn’t improved. We were then reassured the problem would be resolved and it would take 15min to improve. At 11.30 contacted them again after the phone was unanswered for 15min. Told once again problem would be resolved. Temp was on cold cycle all night and morning and just as we went to check out at 11am the heating come on. Really disappointed to say in 5 star hotel with the cooling on for the entire stay. Explained the situation at check out and got a sorry thanks for staying with us. Poor experience

10

Steven

Jun 26, 2023

·

Stayed 2 nights

Blown away by the customer service experience given by each and every person we spoke with. They were amazing and much better than we’ve encountered elsewhere. We will definitely stay here again. Breakfast was excellent and again the service way above our expectations. Thank you to all.

10

Abhishek

Feb 19, 2026

·

Stayed 2 nights

The location is good. The staff is excellent. I just compliment Gina at the front desk. She was sets the benchmark very high. Sam at the front desk is wonderful aswell.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable location close to theatres, shops and public transport, including trams and major venues. A few mention some noise from a nearby pub.

Related guest reviews

10

shane

Nov 16, 2025

·

Stayed 2 nights

Clean spacious room that had all that you need , walking distance to everything , good breakfast

8

Katie

May 22, 2025

·

Stayed 2 nights

excellent location

10

Allie

Jan 18, 2025

·

Stayed 6 nights

Hotel was great! Very walkable to lots of dining, shopping and the Australian Open grounds. Housekeeping did a great job and service was unmatched!

10

Alfonso Ramon

Oct 14, 2025

·

Stayed 3 nights

Great hotel, great location

10

Donna

Apr 20, 2024

·

Stayed 7 nights

It is in a laneway so not the grand entranve style hotel, but only one street away from trams, pubs, coffee shops and food. All within the free tram zone, which is an excellent service the city of Melbourne provides. Also leas than 2 mins walk to the old trolle tram 35 - melbournes tourism tram - also free - go melbourne

10

Catherine

Jun 11, 2023

·

Stayed 2 nights

Friendly staff, comfortable clean room, great location and easy walking distance to shops and theatres.

10

Craig

Jan 28, 2024

·

Stayed 4 nights

Nice hotel, close to everything. Easy to walk to the Australian Open.

10

Andrew

Jan 17, 2024

·

Stayed 3 nights

The hotel was lovely and clean, the rooms were spacious. The location of the hotel was perfect and conveniently located to everything we wanted to do.

10

John

Sep 26, 2023

·

Stayed 2 nights

Excellent location in the CBD great staff fantastic breakfast!

10

Han Yong

Jun 18, 2024

·

Stayed 6 nights

Hotel is in the centre of the CBD area. Staffs are friendly and helpful. Room is spacious enough for a family of 3.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and the on-site restaurant receive frequent praise for taste and variety, though opinions are divided. Several guests found breakfast average or poor and noted inconsistent room service and limited options for some diets.

Related guest reviews

10

john

Mar 6, 2025

·

Stayed 3 nights

The staff throughout the business were fantastic. In house restaurant food for breakfast and dinner dining was outstanding. No need to eat out if you don't want to. Only let down was quality of the towels in the bathroom. Room itself was a great size as was the bathroom. Great bed and heaps of desk space for working if required. Will definately look to stay here again next time we visit.

10

Tracey

Jul 11, 2024

·

Stayed 2 nights

Fantastic stay here for 2 nights. Hotel is located close to both a train and tram stop. The downstairs restaurant was fabulous for both dinner and buffet breakfast. The hotel also offers an indoor pool and whirlpool which was didn’t use as the water temperature was a little cool for us but the steam room was a great way of warming up!

6

Les

Mar 4, 2023

·

Stayed 1 night

I didn’t find anything unique about this property. It was overpriced and the breakfast was near the worst I have ever had.

6

Zoran

Nov 28, 2024

·

Stayed 2 nights

Breakfast was terrible

6

Kenneth

Aug 13, 2025

·

Stayed 1 night

We thought the main restaurant at breakfast was NOWHERE NEAR what we would expect at a Sheraton. Perhaps 1 to 2* level. Looked like the staff just rolled up out of bed without any thought of how they should look. Both the make and female staff were mostly ungroomed in appearance. We ordered boiled eggs for one of us and an omelette for myself. The presentation was zero.

10

Goran

Nov 21, 2024

·

Stayed 1 night

Perfect location and great buffet breakfast.

10

Nicole

Jun 14, 2025

·

Stayed 1 night

We loved our stay at the Sheraton; clean, staff were great, comfotable rooms and best buffet breakfast we've ever had. Looking forward to coming back.

10

DAIJIRO

Feb 20, 2026

·

Stayed 1 night

客室は素晴らしく、朝ごはんもとても美味しかったです。

Translate

6

Amanda

Jan 28, 2024

·

Stayed 3 nights

Family was looking forward to buffet breakfast, but it was quite small and only average. Hotel faces a carpark. For the price we paid, it did not feel like a 4.5 star hotel. The common areas felt cramped and unimpressive. Nothing was bad, but we did feel disappointed for the price we paid and what we were expecting.

8

Karin

Oct 4, 2023

·

Stayed 1 night

The pool was lovely and clean. Most Staff were very friendly. Parking was super easy. Room was initially not set up to accommodate the number of guests I booked for but was remedied once they were made aware of. Dining options are too restrictive especially if you are vegetarian and we had to retreat to room service as that menu was better suited for that dietary option.But all in all a good stay

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$326
February	$221
March	$319
April	$175
May	$180
June	$184
July	$191
August	$200
September	$205
October	$227
November	$225
December	$217

Su	Mo	Tu	We	Th	Fr	Sa
				1 $238	2 $254	3 $366
4 $188	5 $200	6 $213	7 $240	8 $201	9 $307	10
11 $203	12 $204	13 $210	14 $228	15 $204	16 $526	17 $271
18 $191	19 $198	20 $213	21 $337	22 $208	23 $198	24 $285
25 $184	26 $201	27 $241	28 $270	29 $249	30 $229	31 $241

Sheraton Melbourne Hotel

Prices for Sheraton Melbourne Hotel

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Garden View

Suite, 1 King Bed, Balcony, City View (Corner)

Room, 1 King Bed, City View

Room, 2 Double Beds, City View

Suite, 1 Bedroom, City View, Corner

Executive Suite, 1 King Bed, City View, Corner

Room, 2 Double Beds, Garden View, Corner

Room, 1 King Bed

Room, 2 Double Beds

Guest reviews of Sheraton Melbourne Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Melbourne Hotel

Considering this hotel for your Melbourne trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23 $225	24 $354	25	26
27 $180	28 $173	29 $246	30 $201