希爾頓套房賈巴爾奧馬麥加飯店

Amazing hotel with incredible room service. Very clean rooms as well as good prayer room.

Close to Haram. Restriction around the hotel for Taxi and others.

The service, staff and facilities were all great. I loved that it was very close to haraam and connected to nice mall with great dining options.

Excellent hotel Easy to find Very close to the holy Mosque A mosque inside the hotel same as if you are praying in the holy mosque

Fantastic property, very close to haram!! Food court right below the building along with shopping mall. Breakfast was really good!! We loved it!!

Prayer place excellent but customer must knows you have prayer place…..

Hôtel parfait, à quelques minutes à pieds de la mosquée. Le staff est très amical, arrangeant et professionnel. Petit déjeuner varié et avec bcp de place. Pas de souci d’ascenseur pour se rendre au haram pour les heures de prières

Very convenient location to visit the Haram. Friendly staff. Clean facility. Very lavish breakfast every morning. A nice shopping center attached to the building.

The hotel was excellent. It had great breakfast and services. Only issue was the parking. Hilton hotel doesn’t provide free parking and charges 200 SAR per say

Good: Love the service Elevator: card acess is only on one side. In addition, the card access sometime does not read well.

Yes it was clean and always serviced regularly

- Two flies greeted us when we opened our room! - Room is mixed with different type of power outlets, even their provided hair dryer doesn’t fit into those outlets. - They are promoting their room as suite but it’s no where near a suite. There is a tv stand that they use to create separate areas but actually it’s a single room. - Bathroom is so tiny that you can hit the door when you use the toilet. - Elevators are faulty, the card detector doesn’t work all the time. Stay away from this property, there are better options.

During my stay, I found that the hotel could benefit from better clearance and air conditioning in the hallways. Unfortunately, my room was also unpleasant due to a strong odor, with bedsheets and pillows that smelled and did not feel fresh. This made my stay uncomfortable and below expectations.

Clean, efficient staff, so close to the Mataf. Breakfast was great.

Very clean and comfortable hotel only steps away from Almasjid Alharam.

It is very near to Mescid-i Haram. The breakfast was very good. The reception staff were kind and helpfull. However the cleaniness and housekeeping was not good as we expected.

Room was not well cleaned, air conditioner was very hot and not works properly.

Amazing stay. Wonderful views. It would be great if there were a serviceman or guard at the entrance by the taxi stand that actually secured the property instead of sitting on his phone. Also there was a cockroach 😭 and the AC stopped working in my room but that was brought to their attention. There could be also be more drinking water and fountains for access.

Excellent hotel, very clean, good service

Great cleanliness and staff was on top of guest needs

Basic internet is very slow

Wonderful view looking at Mekka from your room

Walking distance to Haram. Great facility. Room with the Haram view was amazing. Loved our suite with two full bathrooms.

Great short term stay, convenient access to haram masjid and stores. Suites are spacious and staff is friendly.

Internet is not as fast as required, If you want a fast internet, you have to pay 70sr more

Uncomfortable bed. 5 stars hotel with 2 stars bed😑

i was there for a single night. the check in post midnight was smooth and Mr.Mushari at the reception was very efficient and courteous. the room was spacious and very comfortable with a great view.

Nice property but need to be updated to match Mecca Hilton

I booked junior suite and size 757sqft but they give me small room

They could really use fresh new towels. Rooms can be extremely cold with AC fan constantly running. AC system needs adjusted to where the fan can go off once set temperature is reached.

Hilton Suite is our favorite hotel to stay in Mecca. The staff is super nice and so hospitable. We had an accessible two bedroom suite for my mother needing wheel chair. The staff was so helpful especially Hassan. We had Buffet package which I highly recommend. The Cafetaria manager Mr. Rajab is so courteous and kind and made sure his team would serve food for my mom on her table as she was on wheelchair. He truly was taking care of all elderly and all families. Highly highly recommend

Exceptional level of service. The team really do care and provide an outstanding service, caring and attentive to your needs. Noor (from Karachi) was kind enough to provide herbal tea to help with a sore throat and cold.

I hope this message finds you well. I recently stayed at your property with my elderly parents, and while the location was ideal for our needs, I wanted to provide some feedback based on our experience. Due to a delay in our flight caused by Saudi Airlines' rescheduling for technical reasons, we arrived two days later than planned. Unfortunately, our attempts to communicate this with the hotel were met with little success, as we encountered difficulties in reaching anyone by phone or receiving timely responses to our emails. Additionally, upon our delayed arrival, we were informed that the fees for late check-in could not be waived, despite the circumstances being beyond our control. This was disappointing, as we had hoped for some understanding given the unprecedented situation. On our check-in day, we unfortunately missed breakfast. Despite the circumstances, we were not offered a refund or a replacement meal, which was disheartening. We appreciated the gesture from the manager who upgraded our rooms. However, we only stayed for one night before heading to Madinah, so we were unable to fully enjoy this upgrade. Overall, while there were aspects of the stay that were positive, the challenges we faced during our arrival and the subsequent lack of flexibility and communication marred our experience. I hope that these issues can be addressed for future guests. Thank you for your attention to these matters. Warm

Location and service are absolutely superb Staff more than happy to help you Restaurant staff and management were amazing go out of their way to accommodate will definitely be returning next year Rafiq

Loved the room and stuff very helpful. Great stay

They upgraded my room .. Location is great!! I loved the stay here. Great reception especially Muntaha!

When we arrived at the property aftwr a long ride, we were told that our booking has been canceled!!!! They tried to charge our credit card a day before our arrival ,( it was a pay at property booking) and the transaction got deflined. So they canceled the booking without even contacting is or hotels.com I never got any notifications from my credit card company, or Hotels.com or even from Hilton Suites Bout the declined transaction or the canceled booking. Upon a lot of request , they gave us a smaller room but did not offer us any compensation in return of the trouble we had to go through

Our few days in this Hotel were awesome. We are grateful to Queen Manal 👍❤️🙏 - one of the front desk managers and her team (Dunya, Dua, Revana, etc) for their warm welcome, hospitality, generosity and their amazing and top-notch customer relationship management and client orientation skills, but above all for their kindness and commitment to excellence in making us feel at home and very welcomed. The hotel’s amenities are of course top luxury class and standards: best location with steps away from the Masjid al Haram, amazing views from the lobby and from our room, easy access to shops (MotherCare❤️), supermarket (BinDawood❤️), restaurants, coffee and cakes places (Camel Step❤️ + Ratio❤️ + B-Laban ❤️), all the favorite places of my wife!!! Beyond the amenities and the luxury, we highly appreciated the people the people the people, including room service staff. JazakAllahu khayran to all of you. Our little prince fully enjoyed the impressive, illuminated and large hotel lobby, particularly the well decorated and beautiful traditional Arabian tent and sitting arrangements!

Tried to charge for childrens breakfast when the booking was clearly made including breakfast. The policy was very unclear and felt it was very deceptive to add charges when I had fully paid already. After speaking to 3 different managers and disputing the breakfast was included without charge. The room was very spacious and view was nice. Cleaners were great. Only ruined by having to spend more than an hr arguing how my booking sclearly states breakfast.

Staffing was great but checking in was a problem. It take me more than one hour to check in my group

Not what I expected. Construction going around is too much..will delay you a lot. Not a lot of variety in buffet options. Too many shopping distractions & the smell of their oud is tooo strong. Best thing about hotel- you are not even 5 min walk from the Haram. Housekeeping is excellent & on time, but there's delays in trying to reach out to reception/front desk people. Overall I expected more from a '5 star Hilton'. Was more like a 4/5 for my wife & I.

Just amazing location.

The location is near to Haraam and especially gate 79. It’s also near the bus stop to the train station. The staffs are friendly. The room is comfortable. The breakfast is nice. I will definitely stay here again

This place is literally 2 min walk from haram.

Courteous staff, easy access to Haram. Rooms are amazing and you can’t ask for a better location. Right in front of gate 79 that is the entrance for umrah!

The staff are very helpful and constantly checking with you to ensure no issues. The location is great. Compared to the clock tower where I’ve stayed many times, the Hilton provided easier access to the haram and the attached mall had everything we needed

Excellent property and its location. Super close to Haram and everything else.

Excellent location and everyone we dealt with from check-in, room service, concerige and dining were brilliant. Although not the closest (2 minute walk) hotel to the Haram its ideal as the road never gets busy and taxis on you door step. We had breakfast daily which was great and the staff very friendly and helpful. I would 100% use this hotel again and recommend it highly. I have previously stayed at the Fairmont and found this easier to access the Masjid.

I am very happy to stay in this Hotel very clean big room very near to the Haram and over big mall

Excellent, convenient location. Haram is across the road without too much crowds of clock tower. I can recommend this hotel.

The stay was very good. Staff are very helpful and very friendly. The breakfast was same every day which was the downside. Overall location was brilliant. Staff are very friendly and helpful. I would recommend you to stay at hilton

The check in was great. They upgraded our room. Breakfast was also excellent. Overall service was 5 stars. Staff was very courteous and helpful!

Excellent location of hotel to haram. Great breakfast. Lovely service from Montaha also.

During my recent religious trip to Holy Makkah, I stayed at this remarkable hotel, which exceeded my expectations. Despite offering typical five-star accommodations, what truly set it apart was the staff unwavering dedication to guest satisfaction. The proximity to the Holy Haram added immense convenience, while the attentive and welcoming staff, including the breakfast team, ensured a memorable stay. From the immaculate rooms to the exceptional service, every aspect of my experience was outstanding. Highly recommended for anyone seeking a comfortable and spiritually fulfilling stay in Makkah.

Overall pretty good. Our room was good, quiet. I found the prices of the restaurants egregious. The buffet breakfast was ok, not the best. We had the dinner buffet there, it was overpriced, not that many good options. Regretted eating there.

Clean, efficient staff, so close to the Mataf. Breakfast was great.

Decent hotel and very nice upgrade they gave me and my family. They didnt have Gluten Free options in the breakfast bufget. Other hotels nearby all ofger GF options

Hôtel parfait, à quelques minutes à pieds de la mosquée. Le staff est très amical, arrangeant et professionnel. Petit déjeuner varié et avec bcp de place. Pas de souci d’ascenseur pour se rendre au haram pour les heures de prières

In general my stay in the Hotel was excellent. Very close to Haram, friendly staff, and clean. I have two small comments, would not affect the total rate, are : 1. The property little old, things need to be renewed. 2. The restaurant is good with variety of choices, but it is not organized well. Food are scattered everywhere, you have to pass thru all the tables to find what you need.

Breakfast was not good and food was old last 4 days but the servers were v good.