Hoteles Haus Express

Parking is limited and can be congested, and some stays were affected by a nonworking elevator. Several guests note the property is undergoing renovations.

Cleanliness concerns recur, including cockroaches, stained or worn towels and linens, and dirty or poorly maintained bathrooms. A few guests found rooms clean, but reports of pests and upkeep issues are more frequent.

Rooms are small and dated, with several reports of hard mattresses, malfunctioning TVs or AC, and missing in-room amenities like phones or sufficient outlets. Street noise affects some rooms facing busy avenues, and assigned room types did not always match bookings.

Service feedback is mixed: some guests found staff attentive, while many cite slow responses, poor front-desk attitude, and problems with reservations or check-in. Several mention unaddressed maintenance requests.

Centrally located near the ADO station and cable car, with a walkable, practical setting. Being on major avenues brings constant traffic nearby, which some guests noticed.

Dining feedback is mixed: the terrace restaurant and complimentary breakfast appeal to some, but others report limited variety, average flavors, and weak service. The included breakfast is basic.