Name: Mercure Serpong Alam Sutera
Address: Jl. Alam Sutera Boulevard Kav. 23, Serpong, Tangerang Selatan, South Tangerang, Jakarta (and vicinity), Indonesia, South Tangerang, Banten, Indonesia
Rating: 8.3

Guest reviews

8.3

Very good

Based on 2,777 verified reviews

Facilities

8.6

Cleanliness

8.5

Rooms

8.4

Service

8.7

Location

8.5

Dining

8.3

Who stays here?

Business

40%

Couple

10%

Family

37%

Group

6%

Solo

4%

10

Chao Yi

Jan 28, 2026

·

Stayed 3 nights

Everything is good. The room is renew, and the staff are very helpful and friendly. The room is comfortable. The TV could watch Neflix. The shipping mall is just nearby. Very good experience.

8

Lawrence Eng Yew

Jan 23, 2026

·

Stayed 3 nights

Near to mall

10

Winda

Dec 30, 2025

·

Stayed 1 night

Clean and cozy

8

Micheline

Nov 17, 2025

·

Stayed 2 nights

VERY KIND STAFF CLEAN ROOM GOOD BREAKFAST

4

Noble

Jul 5, 2025

·

Stayed 1 night

Room with shower that has no cold water (not safe). Room was changed 2 times. Still some amenities didn't work. Noisy as it has construction in the property. Hotel should be more transparent of the construction.

Jl. Alam Sutera Boulevard Kav. 23, Serpong, Tangerang Selatan, South Tangerang, Jakarta (and vicinity), Indonesia

Location

Located in South Tangerang, Mercure Serpong Alam Sutera is in the business district, a 3-minute drive from Living World and 6 minutes from Summarecon Mall Serpong. This family-friendly hotel is 4 mi (6.4 km) from Ocean Park and 4.6 mi (7.3 km) from Scientia Square Park.

Omni Hospital(0.1 miles)

Living World(0.1 miles)

Bina Nusantara University(1.5 miles)

Mall Alam Sutra(1.7 miles)

Summarecon Mall Serpong(2.8 miles)

Primaya Hospital Tangerang(2.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 16:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. Valet parking services are also offered.

Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM for a fee. The cost is approximately IDR 208,000 for adults and IDR 104,000 for children.

No pets and no service animals are allowed at this property.

Check-in time is from 2:00 PM, and check-out time is until 12:00 PM. Early or late check-in/check-out may be available for a fee, subject to availability. Guests should contact the property in advance for arrangements.

Yes, a roundtrip airport shuttle is provided for a surcharge of IDR 363,000 per vehicle (one-way, maximum occupancy 4). This service is available 24 hours, and guests must contact the property with arrival details to arrange the transfer.

The property features limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details regarding room accessibility may need to be confirmed directly with the hotel.

The hotel is located in South Tangerang's business district, just a 3-minute drive from Living World and 6 minutes from Summarecon Mall Serpong. It is approximately 4 miles from Ocean Park and 4.6 miles from Scientia Square Park. Public transport options may be available nearby.

Yes, the hotel features an outdoor swimming pool. The pool is operational year-round and includes a children's pool. Specific operational hours may vary.

Children 16 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Rollaway beds are available for a fee of IDR 450,000 per night. Advance request or confirmation may be required for availability.

Mercure Serpong Alam Sutera

Amenities

Property description

Book on Vio