Hotel XYZ

The staff at the front desk and the Japanese restaurant was fantastic. House keeing was not the best missing towels didn't replenish the water. Parking is horrible. Food was very good at the restaurant. TV was not working right. Pool was not open at times and was sirty at times. Pool hours was 7am until 6 but no staff present for anything around the pool. If wanting to swim or just relax check some other hotel. Probably will not stay there again

Paint chips fell from ceiling. Big cockroach. Dirty toilet. Lots of water damage. The room was not good but the breakfast was. Pool was closed.

Room spotless, staff courteous...but the exercise room left something to be desired, machines in disrepair, no a/c working, etc.. breakfast included but lacked variety

My room was in 7th floor and the elevator was broken

We had a wonderful stay here. Nice rooms. Nice little gym. The breakfast is excellent with great coffee too. Theres a nice little pool on the roof which our daughter loved. There is a wonderful spa where you can get an excellent massage for a very reasonable price. The best part of staying here for me are the wonderful, friendly fun staff who make you feel so welcome.

Family room was good except toilet have a leakage and loft ac does not work properly. Eventhough it was on on cool function still warm the loft area. Swimming pool was dirty. There was plastic and feathers floating around the swimming pool. The upperstaircase in the deep pool was broken and lower case just an improvise string.

I have stayed here several times in the last decade & it’s falling apart. The staff are friendly & helpful but overall the place is tired. The pool is out of order & has been so for months according to the staff. My family room has had a cockroach infestation, I killed several huge cockroaches, I sensed something was moving in the room at night & turned on the light, several roaches running around which scared the life out of my kids, I complained & they fumigated the room only to find more running around the next night. The only saving grace is the restaurant on the 9th floor is very good as is staff.

Philippines, buildings tight together, limited space out front. Not much parking space.

The room was outdated, sink was clogged, had to inform the staff TWICE just to fix the sink, shower drain poorly designed, it floods when you take a shower. AC was dripping/leaking. You can also hear the people pooping next room. Gym was 0 stars, no AC it was hot as hell, only one equipment and it was broken. One guy manning the cafe was too busy on his phone he was ignoring us, me and my nephews and nieces as we were buying desserts, his coworker had to tap him to notice us. The only good thing was the staff was courteous. The food was great too hence the one star.

The staff is very good it’s two restaurants are diverse and good the pool never seems to be working!! However it is a good choice for foreigners with Filipino family AC good hot water and good maintenance definitely in top 5 of Leyte, Tacloban

Hotel XYZ is the Gem of Tacloban City! I can see why it’s so well-rated. I was skeptical, but that changed once I saw how clean it was. The floors sparkled, room was large and well appointed. Beautiful room colors! The room was beautiful. The only negative was I asked for water, and they never delivered any like promised. Simple mistake. Overall, I give Hotel XYZ an A if you’re traveling through the airport or around Tacloban, if you find this place it’s worth it! Maraming salamat sa Hotel XYZ!

Paint chips fell from ceiling. Big cockroach. Dirty toilet. Lots of water damage. The room was not good but the breakfast was. Pool was closed.

The staff was so friendly and so courteous, our room was kept clean

the pool really badly needs tile job done a lot of the tiles where off and on bottom of pool so when kids in the pool they are throwing the tiles.No hot tub like listed on site also one rest rooms by pool was very bad and had a smell when the front desk was called my gf was told the restaurant staff will clean it when they open. in about 3 hours. saw a rat in hallway one night also roaches i saw in room and we also had ants

It was fine except needs better cleaning.

Rooms are clean and tidy

部屋はとても清潔だった

I have stayed here several times in the last decade & it’s falling apart. The staff are friendly & helpful but overall the place is tired. The pool is out of order & has been so for months according to the staff. My family room has had a cockroach infestation, I killed several huge cockroaches, I sensed something was moving in the room at night & turned on the light, several roaches running around which scared the life out of my kids, I complained & they fumigated the room only to find more running around the next night. The only saving grace is the restaurant on the 9th floor is very good as is staff.

Toilet had bad odor coming from drainage system

We stayed at XYZ hotel for about three weeks while vacationing there in tacloban city. All the staff were very friendly, respectful and polite. Our room was kept clean and comfortable. The only issues were that the WiFi keeps dropping off and had to re-log back in. The first 11 days we were at the “ Fine room Queen”5th floor room 503 which was okay, there were molds in the shower area and the air conditioning wasn’t as cold as it should. Also the trash cans didn’t have plastic bags in them. I had to request for plastic bags to be put inside the trash cans. The sink was clogged at first but then it was cleaned up and declogged. Then we moved to “ fantastic room” (6th floor room 610) which I love the most because it was cleaner than the “fine room” overall my room was clean and our trash cans did have a plastic bag in them. Also the air condition was colder this time. I loved the fantastic room and will stay again the next time we visit tacloban city. Oh the pool area was nice and clean as well and food was great too just wished there were more options for breakfast menu. Also the only thing I didn’t like there were too many tiny bugs crawling around each time I bring food or snacks. Maybe they could use pest control to make sure they keep the bugs away. I only seen one little roach in fantastic room I killed it as soon as I seen it (room 610)

I booked 2 rooms. Only one was available at the time of my check in. The other room was made available a couple of hours later. The first room was already tiny, yet the 2nd one was even smaller. The bathroom when I went inside the room after checking in had a cracked toilet tank which I reported to the front desk. The bathroom also has a sewer-like fouls smell.

Noisy fridge. Noisy shower door. Need block out curtains. Staff love to welcome guests.

The rooms were too small. Air conditioning was not working in the lobby.

Reasonably priced stay in Tacloban City. Not a luxury property, but aspiring to be better than average for the area. Three restaurants with good quality food, as well as a coffee shop in the lobby. The Japanese place on the roof had a hip atmosphere and delicious sushi and ramen. Rooms are on the small side but with very comfortable beds. WiFi was inconsistent and AC needed to be repaired.

I was really impressed for the price. I liked all the resturaunts, but the least favorite was the Sishi bar because the Nigiri and Shashimi were room temp. The double burbon i ordered had no bite and seemed watered down. But the free breakfast was wonderful, remember to ask for it to be delivered to your room. If you dont eat at the hotel, just grab krispy King down the street. They live up to their name. The room was wonderful, but the bathroom door was fussy to open and i do not like the 1 room key concept that shuts off the AC when you step out. The staff is great there, but the wifi on the higher floors requires you to use your phone near the door and not near the beds. I wpuld definatly stay again!

This was my second reservation for this hotel. In my first reservation things did not go well. This reservation things were much better. We had a very large room. Two floors. Good for 4. Booked for two nights. That also included four free breakfasts for each morning. We were only two. Because of a change in schedule we could not stay the whole night on the second night. I needed to travel early to Manila for my return flight to my country. Because of this situation, they allowed us to have breakfast twice on the same day (both still free), and we did take for the second breakfast (which we had for lunch before I travelled to airport for my flight). A second bonus.... because I did not complete my stay that night, they gave me a partial refund for the time I did not use. That was awesome. Thank you Tris. I wanted to give her a hug and a kiss... hahahaha

Heat exhaust blast directly on balcony overlooking ocean (unusable). TV cable reception extremely poor; wavering continuously. No face towels. Loud music in room from pool area until 9:30PM

Overall our experience at XYZ was great. We always find the staff very helpful and friendly. The complimentary breakfast is always a highlight that we look forward to when staying there. The rooms are generally very good but on our most recent stay, the room we had (606), had a big concrete column that was very close to the end of the bed. This made it a bit harder to move around the room and get to fridge and desk area. Other than that everything was great as always.

We loved our stay at XYZ hotel. The staff were really helpful, polite and friendly. The room was really nice and the bed was huge and comfortable. The only thing that let it down was the water pressure was really low in the shower. It was fluctuating badly and sounded like there was a lot of air in the pipework. Other than that we loved our stay there.

We stayed at XYZ hotel for about three weeks while vacationing there in tacloban city. All the staff were very friendly, respectful and polite. Our room was kept clean and comfortable. The only issues were that the WiFi keeps dropping off and had to re-log back in. The first 11 days we were at the “ Fine room Queen”5th floor room 503 which was okay, there were molds in the shower area and the air conditioning wasn’t as cold as it should. Also the trash cans didn’t have plastic bags in them. I had to request for plastic bags to be put inside the trash cans. The sink was clogged at first but then it was cleaned up and declogged. Then we moved to “ fantastic room” (6th floor room 610) which I love the most because it was cleaner than the “fine room” overall my room was clean and our trash cans did have a plastic bag in them. Also the air condition was colder this time. I loved the fantastic room and will stay again the next time we visit tacloban city. Oh the pool area was nice and clean as well and food was great too just wished there were more options for breakfast menu. Also the only thing I didn’t like there were too many tiny bugs crawling around each time I bring food or snacks. Maybe they could use pest control to make sure they keep the bugs away. I only seen one little roach in fantastic room I killed it as soon as I seen it (room 610)

The staff was so friendly and so courteous, our room was kept clean

very slow to respond

The staff was great. There was an issue with are room from the previous guest, which caused us to wait several hours before we could check in. And with that wait, there was no attempt at some type compensation. One of the big reasons I chose this hotel was the swimming pool. It was not available. That happens. We are staying this hotel again in two weeks. I was told it would still be ready at that time.

I will always look forward to staying here. There are some minor opportunities but overall consistently great service. As an American, this hotel lives up to expectations of security, good Internet speeds, safety and kindness.

This was my second reservation for this hotel. In my first reservation things did not go well. This reservation things were much better. We had a very large room. Two floors. Good for 4. Booked for two nights. That also included four free breakfasts for each morning. We were only two. Because of a change in schedule we could not stay the whole night on the second night. I needed to travel early to Manila for my return flight to my country. Because of this situation, they allowed us to have breakfast twice on the same day (both still free), and we did take for the second breakfast (which we had for lunch before I travelled to airport for my flight). A second bonus.... because I did not complete my stay that night, they gave me a partial refund for the time I did not use. That was awesome. Thank you Tris. I wanted to give her a hug and a kiss... hahahaha

Overall our experience at XYZ was great. We always find the staff very helpful and friendly. The complimentary breakfast is always a highlight that we look forward to when staying there. The rooms are generally very good but on our most recent stay, the room we had (606), had a big concrete column that was very close to the end of the bed. This made it a bit harder to move around the room and get to fridge and desk area. Other than that everything was great as always.

We were there by 11:00 am to wait for check in ask for our iDs and the took a picture and told us the check in time is at 3:00 pm . We keep waiting and waiting until 4:30 pm to get our room . Went downter to have dinner at the restaurant. When we come back to our room the floor under the sink have pool of water . And the towels on the shelf were soak . We called thee front desk send someone to our room . He couldn’t fix it he just putt some towels . He said he will be right back his going to talke to the front desk if we can move to a different room . He come back and told us that there is no room available and there is no one to fix the problem that night . He said they will move us the next day by 11:00 am . We move to a different room the next day by 1:00pm .its not what we expected to book a fabulous room . So disappointed this cyz hotel

The service was first class.

The room was great, the staff was very polite and attentive, I will definitely be staying there again

I booked the hotel through Expedia, and it took several attempts to contact the hotel via phone (no answer), email (no response), WhatsApp (replied >2 days later), and Viber (finally replied after 2 days) to confirm our booking and arrange for airport transfer. Since were were flying in from the U.S. I was very worried that they didn't have our reservation in the system, and the delayed (and lack of) response really aggravated this concern. When they finally returned my messages, Rose, the front desk attendant, was extremely helpful in arranging our airport transfer. Hotel management should train staff to check emails and messages at least 2x a day because they might be losing bookings due to non-response. Otherwise, Hotel XYZ was an amazing find in downtown Tacloban. The interior design is absolutely beautiful. Beds were comfortable and pillows were extra fluffy. We stayed in the "Fabulous Room" which included a 2nd story loft. The room was small but very well laid out. The onsite restaurants are the best in the area, so there's no need to venture out. Be prepared for the heat and humidity... there is no central air conditioning so the hallways and elevators can be stifling. While the room was clean, we were missing towels and extra toilet paper in the bathroom. In terms of other amenities, they provided slippers, bath gel/shower/conditioner, bar soap, and a dental kit. It would have been nice to have full length mirrors and a safe in the room.

Good location and great set hotel set up.

Heart of downtown ,shopping options ,very convenient location, food was excellent at the hotel, clean and very friendly staff

Hotel in the centre of town and close to everything, room is a good size and air con works fine. The staff were extremely professional and helpful. The breakfast was very good and the coffee kept flowing, the staff at breakfast were also very friendly. I will stay here again on my next visit to Tacloban.

Great price and location

While the area is typical for the Philippines it felt safe and had a lot of options within walking distance. The hotel had a restaurant and a little coffee/desert bar which was nice. The staff were very friendly and helpful. I would definitely recommend this hotel for anyone staying in Tacloban

Best hotel in Tacloban. Plenty of quality dining options. Rooms are clean and comfortable. Close to everything downtown.

I love the location of this property. It is in the center of the city. A bit far away from big shopping malls but transportation is convenient. Theres a 3 restaurants and a cafe. The room that I had was big with big window and just along the road but never complain any vehicle noise. Gym was a bit tiny and kinda rusty but enough. Staffs were great! Polite and accommodating.

Walking distance to everything,

Shopping nearby

Area outside isn't great

This hotel is amazing, only a few hiccups like no water pressure in the bathroom and a smell in the room coming from old furnitures which didnt bother us too much. The part I didn't understand is during 7 days staying there, they couldn't offer me fruits for breakfast.

The staff are all pretty nice and friendly. Our room stayed warm even with the air on. It’s like the AC unit in the room wasn’t pumping enough air out and it’s a pretty small room. The main dining area downstairs is nice. The breakfast is excellent. Their lunch and dinner menu are the same. It’s a vast menu and there aren’t a lot of options for people who do not eat pork or seafood. There are 2 other restaurants I believe on the 9th floor that we ended up ordering from. Overall the stay was decent.

Nice place. Excellent, very friendly staff. We stayed a week and had our wedding reception here and it was great. Three very good restaurants are a big plus. Highly recommended!

The hotel is old and needed a fixing, I booked 2 rooms both rooms are horrible. I didnt complain about the room but I was very angry about the free breakfast we had on June 01,2023. My family & I was having breakfast and my wife was almost done eating she found a live worm on her plate after cutting her daing na bangus, she was'nt going to finish eating her fish but I told her to eat it all but when she cut it a white worm came out of it. I asked for a manager while showing the worm to the waitress. Supervisor Shiela Jaca came to our table apologizing about it, I was'nt happy enough with her apologies.

Reasonably priced stay in Tacloban City. Not a luxury property, but aspiring to be better than average for the area. Three restaurants with good quality food, as well as a coffee shop in the lobby. The Japanese place on the roof had a hip atmosphere and delicious sushi and ramen. Rooms are on the small side but with very comfortable beds. WiFi was inconsistent and AC needed to be repaired.

I was really impressed for the price. I liked all the resturaunts, but the least favorite was the Sishi bar because the Nigiri and Shashimi were room temp. The double burbon i ordered had no bite and seemed watered down. But the free breakfast was wonderful, remember to ask for it to be delivered to your room. If you dont eat at the hotel, just grab krispy King down the street. They live up to their name. The room was wonderful, but the bathroom door was fussy to open and i do not like the 1 room key concept that shuts off the AC when you step out. The staff is great there, but the wifi on the higher floors requires you to use your phone near the door and not near the beds. I wpuld definatly stay again!

The breakfast buffet service is no longer available but the price of the room remained the same.

The staff were excellent. Great food

Great staff, great food at affordable prices.

Best hotel in Tacloban. Have 40 plus stays here. Staff are the best, food is always top notch in either restaurant. Exceptional deserts and coffee drinks in the cafe. Sad the mini bars and breakfast buffet haven't made it back from COVID. Breakfast is still great!!