Name: Kissel Uptown Oakland, in the Unbound Collection by Hyatt
Address: 2455 Broadway, Northgate, Oakland, California, United States of America, Oakland, Alameda County, US
Price range: $191–$935 per night
Rating: 8.85

What guests think

Travellers describe Kissel Uptown Oakland, in the Unbound Collection by Hyatt as stylish and very clean with friendly staff and comfortable beds, but note small rooms, costly valet-only parking with occasional long waits, and a mixed-feeling surrounding area.

Guests appreciate the modern design, convenient access to theaters and restaurants, and a solid gym. Several mention destination or resort-style fees and limited in-room storage or tiny fridges. Dining and bars are generally good, though hours, rooftop access, and service speed can vary. Expect a polished stay with urban trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern amenities include a well-equipped gym and a lively bar/rooftop bar, but rooftop access may require going outside and is occasionally closed for events. Parking is valet-only, often expensive with reported long wait times; water refill stations are appreciated.

Related guest reviews

2

Tom

Feb 12, 2023

·

Do not stay here if you have a car. The parking is valet only and they can’t get cars in and out fast enough. We ended up waiting for over and hour when we checked out. Unless you want to wait in a lobby full of angry people all waiting for a car, book somewhere else.

2

Jose

Jul 6, 2024

·

Stayed 1 night

The hotel itself is great. They charge $85 dollars for parking which is a ripoff. It is absolutely ridiculous that they charged me this much for parking for less than 24 hours. Checked in at 4:30pm, out by 8:30am. $85 is a crime.

10

Kenji

Apr 17, 2024

·

Stayed 4 nights

Great property in a not-so-great area of Oakland. The five block walk to the nearest BART station (19th St Oakland) can feel rather unsafe at night, so taking an Uber to/from the hotel to your destination is recommended. The rooms were spacious, and the gym was well-equipped with a couple of Peloton bikes. Staff were friendly and helpful, though room service seemed to be on a request basis because my room was not serviced at all during my stay. I don't actually mind this, but would have appreciated a change of towels and the trash to be removed every couple of days - the cleaning staff were happy to do this when I approached them in the hallway. Overall, very happy with the stay.

8

Marika

Oct 28, 2025

·

Stayed 1 night

Welcome and valet staff was awesome. Bummed the rooftop bar was closed for private event as it was one of the reasons I booked. Downstairs bar food and drinks were good, but it took a long time to get drinks and it just seemed like they needed a second bartender and wait staff.

10

Joseph

Jul 18, 2024

·

Stayed 3 nights

I was unsure about staying in Oakland. Our stay was very nice, no concerns at all. Gym was great. Nice bakery just outside the hotel.

10

Orlanda

Jul 14, 2025

·

Stayed 1 night

Beautiful hotel! Loved the roof top bar, just wish you didn’t have to walk outside to get to it. But the environment and food were both amazing!

8

laura

Dec 12, 2022

·

Stayed 1 night

the hotel is wonderful however the valet parking situation has to really be taken care of I waited over 45 minutes for my car

10

David

Jan 14, 2025

·

Stayed 1 night

I appreciate the availability of filtered water filling stations and the use of aluminum refillable water bottles. Well appointed fitness room. Friendly welcoming staff.

10

Robin

Apr 23, 2023

·

Stayed 1 night

Great new hotel in downtown Oakland. Very nice, clean, quiet, secure, and comfortable rooms. You do have to use their valet parking which in my opinion is pricey (ended up $65 for one day).

10

Jana de

Jul 21, 2025

·

Stayed 2 nights

Everything was great until we needed to get our car from the valet. They had one person driving cars out from the garage (on a Sunday late morning) and it took over 30 minutes to get the vehicle.

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Cleanliness

Rooms and common areas are repeatedly described as very clean and new-feeling. A few isolated maintenance issues were noted, but overall cleanliness feedback is strong.

Related guest reviews

10

Salman

Nov 2, 2024

·

Stayed 2 nights

Cleanliness i appreciate

8

Ben

Dec 10, 2025

·

Stayed 1 night

Friendly staff, comfortable beds and clean room. I just wish there were actual blackout curtains as the morning sun was super bright.

10

Erzsebet

Sep 7, 2023

·

Stayed 1 night

Beautiful property and very clean rooms

10

JoAnne

Jul 9, 2023

·

Stayed 1 night

The staff was great! The property was clean

10

Loreena

Nov 19, 2023

·

Stayed 1 night

Enjoyed this hotel, the devor and cleanliness of rooms. The front desk was nice and I would recommend this hotel.

10

Jeanine

Apr 25, 2025

·

Stayed 3 nights

Beautiful hotel. The rooms are fresh, trendy, and clean. There is a nice restaurant in the lobby as well as a nice bakery, coffee shop, movie theater, plant shop, and a church within walking distance.

10

Sara

Oct 4, 2025

·

Stayed 1 night

Rin was beautiful and clean

10

Pauline

Dec 25, 2024

·

Stayed 1 night

Love Kissel uptown! Spacious, clean, modern, safe, this is my second time at Kissel Uptown.

10

Ai-Lin

Nov 27, 2025

·

Stayed 1 night

We had a comfortable overnight stay here. Staff were pleasant, the room was clean and cosy. Breakfast downstairs in the lobby was delicious!

10

Melissa

Oct 21, 2024

·

Stayed 3 nights

I have stayed here a few times over the past two years. It is very consistent, very clean and new like, friendly staff and great hotel decor.

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Rooms

Rooms are stylish and comfortable but often compact, with limited storage and very small fridges; some report noise from nearby venues or hallways. Many praise the beds, with occasional patios or tubs enhancing comfort.

Related guest reviews

8

Fay

Mar 18, 2024

·

Stayed 3 nights

The Kissel looks nice/ contemporary. My only challenge was the nightclub across from it - music was blasting Saturday until 1:00 AM or so.

10

OMAR

Sep 10, 2023

·

Stayed 1 night

The refrigerator is ridiculously small, but other than that it was nice enough

6

Michael

Jun 5, 2024

·

Stayed 5 nights

The rooms had inadequate storage space. No drawers and a wardrobe that required placing garments back to front, rather than side to side, where they could be seen. The handsome sink stole countertop space and used an unintuitive closing mechanism. There were no bathrobes. There was no desk surface in the room. Otto's, the bar, became very noisy at night.

8

Tanea

Oct 20, 2024

·

Stayed 1 night

The room was really nice, only complaint i have is the refrigerator is way to small to fit any food or drinks inside. An actual mini refrigerator would be better. Other then that the services was great. The floor was quiet. I felt very comfortable. Would highly recommend if your staying in the Downtown Oakland area.

6

CHARLES

Jan 17, 2025

·

Stayed 4 nights

The hotel is fairly new--clean and bright. The staff was friendly and helpful, the food in the restaurant was good, and the room was clean and spacious. The beds were good. The rest of the room left much to be desired. First, there wasn't a single drawer in the room. Maybe in the closet, we thought. Nope! And the only shelves were in three very small, low nightstands beside the beds. And if you wanted to hangout in the room and talk to each other, or invite others to join you, there were only two chairs. One was reasonably comfortable, the other looked like something from an avant garde design show for "trendy" furniture. It was low-to-the-ground, with a very small seat and a back that cut into your back. If you wanted to do some work at the narrow table (the only table in the room), it was simply too low to allow you to write or work at a computer. Whoever designed the in-room furniture should go and visit a comparably priced Marriott or Hilton property. Their rooms are usually comfortable and conducive to conversation and/or work. We won't be back.

10

Jesse

Oct 2, 2023

·

Stayed 1 night

Although the property is a standout in the area, the rooms are very small. The staff and facility are worth the difference .

8

Susan

Oct 7, 2023

·

Stayed 2 nights

Rooms were nice but very small.

10

Larry

Aug 8, 2025

·

Stayed 3 nights

This is a nice hotel in downtown Oakland with plenty of food options surrounding the location. Pay attention to the room sizes. It was smaller than I expected.

8

BREEANA

May 19, 2023

·

Stayed 1 night

Enjoyed my stay here. The room hand plenty of space and a large bathroom. There was also a small patio with two chairs and a small table which was a nice surprise! Otto's, the restaurant inside, was priced well and the coffee was good.

10

Toran

Aug 5, 2025

·

Stayed 2 nights

Staff super great. Room was excellent. Tub is amazing. And the bed soft.

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Service

Staff are frequently praised as friendly, professional, and accommodating. Some guests experienced slow valet or bar service and occasional lapses in responsiveness or accuracy.

Related guest reviews

10

Lance

Jan 27, 2025

·

Stayed 2 nights

The rooms were excellent and the staff were friendly. The drinks and food there are perfect!

10

Madeeah

Aug 8, 2023

·

Stayed 4 nights

I stay there often What an awesome beautiful wonderful and friendly staff from The Front Desk, Valet Parking, The Bar/Restaurant to The House Cleaning all made me feel welcomed and comfortable every time I stayed Thank you for making my stays fee like home Madeeah

10

Denise S

Feb 5, 2025

·

Stayed 3 nights

Great staff interactions and service

6

Alex

Aug 13, 2023

·

Stayed 2 nights

rooms are small but clean. The hotel says it offers room service but no one will pick up when you call the number provided for room service or the front desk. Bar staff is rude and not hospitable.

6

Suhatcha

May 13, 2024

·

Stayed 4 nights

This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.

10

Ivragene

Aug 21, 2025

·

Stayed 1 night

I was in town to deal with family matters that were emotional and draining, and which required me to make several changes to my reservation. Staff were compassionate and helpful in dealing with those changes and with me when I was having a hard time emotionally. I will return again as I am deeply appreciative of the service I received..

10

Amaya

Jan 2, 2024

·

Stayed 1 night

Everyone was so hospitable and helpful. The customer service was top tier. We will definitely be back.

8

Monica

Jun 9, 2025

·

Stayed 1 night

2nd time at the Kissel. Overall the hotel is nice and clean. A smaller 7 floor hotel which I like with a restaurant in the lobby that has limited hours. The rooms are nice and clean and well appointed. One of the recommendations I have for the Kissel is the staff are not as pleasant as one expect from the Hyatt. When I was checking out the front desk person asked me if I was someone else when the bill clearly said my name that was put under my door that I gave to him. He also checked me in and repeated my name over and over and was very pleasant the evening before. Maybe he was having a bad day....the valet was no where to be found when we got there and we parked the car on the street and then when we went to check in he was at the front desk talking to his coworker. Speaking of parking its 65.00! They charge tax on it of $11.00.

8

Sherry

Apr 25, 2025

·

Stayed 2 nights

The staff aren’t that friendly

10

Jana de

Jul 21, 2025

·

Stayed 2 nights

Everything was great until we needed to get our car from the valet. They had one person driving cars out from the garage (on a Sunday late morning) and it took over 30 minutes to get the vehicle.

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Location

Convenient Uptown/Downtown Oakland location near the Fox and Paramount theaters, BART, and many restaurants. Several guests mention the surrounding area can feel rough or unsafe at night.

Related guest reviews

10

Robert

Apr 20, 2025

·

Stayed 1 night

Perfect for a concert at the Fox.

10

Kenji

Apr 17, 2024

·

Stayed 4 nights

Great property in a not-so-great area of Oakland. The five block walk to the nearest BART station (19th St Oakland) can feel rather unsafe at night, so taking an Uber to/from the hotel to your destination is recommended. The rooms were spacious, and the gym was well-equipped with a couple of Peloton bikes. Staff were friendly and helpful, though room service seemed to be on a request basis because my room was not serviced at all during my stay. I don't actually mind this, but would have appreciated a change of towels and the trash to be removed every couple of days - the cleaning staff were happy to do this when I approached them in the hallway. Overall, very happy with the stay.

10

Paul

Jan 26, 2025

·

Stayed 1 night

The property is nice, but downtown Oakland is not so much. We walked and felt safe most of the time.

10

Elizabeth

Feb 27, 2024

·

Stayed 1 night

Great little boutique hotel. Funky neighborhood. Walkable from the BART station. Lots of restaurants and bars in the area.

10

thomas

Sep 2, 2024

·

Stayed 2 nights

Property was great, and convenient to where we needed to be, but the neighborhood was meh!

10

Larry

Aug 8, 2025

·

Stayed 3 nights

This is a nice hotel in downtown Oakland with plenty of food options surrounding the location. Pay attention to the room sizes. It was smaller than I expected.

10

Clarissa

Jul 28, 2025

·

Stayed 3 nights

Enjoyed our stay. Convenient and walkable, with plenty of good restaurants and coffee shops around. Very comfortable room and courteous staff.

10

Adam

May 9, 2023

·

Stayed 2 nights

Great hotel if you’re heading to the Fox or Paramount theaters for a show. Lots of excellent restaurants and bakeries close by.

10

Amber

Jan 29, 2024

·

Stayed 1 night

The staff is so great! Really kind and helpful. Super comfy beds! Great location...next to Drake's and Paramount Theater.

2

Jane

Oct 20, 2024

·

Stayed 1 night

The hotel website advertizes the hotel as being in a livley neighbourhood with places for dinner and walking but there are homeless people living in tents a short three blocks away so it feels uncomfortable for us as a couple to be walking. About half a block from the hotel we were stopped and told we should not be walking here. The website for the hotel says it has a rooftop bar- well, if you go around the corner (on the street where there are tent encampments and broekn down cars people are lvining in) yes you can go up in an elevator to the rooftop bar but it isn't in the hotel. The hotel has a $52.00 valet charge and when it's not safe to walk you need to use this. Clean and updated rooms were great but common areas are badly dated (think mirrored tileson the wall in the main area and cheap worn furntiure on the main floor reception and bar-eating area) and cheap capret and wallpaper in hallways with scuff marks on walls. The main floor with the restuarnt and abr has one unisex bathroom that was out of both toilet paper and paper to dry your hands on- they just don't seem to care. Though we had a room that faced to the side of the hotel, loud car sounds continued all night and the hotel has no soundproffing in rooms. The dangerous state of the neighjbourhood and no nearby place to walk to for a meal other than cheap take out like fried chicken rules this out for us.

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Dining

Breakfast and lobby bar offerings are generally well liked, with several compliments on cocktails and specific dishes. However, hours can be limited, room service is inconsistent, and lunch/dinner quality and rooftop access vary.

Related guest reviews

6

Suhatcha

May 13, 2024

·

Stayed 4 nights

This hotel advertises itself as a luxury hotel, but does not provide that level of service. When I first arrived, I had to ask the staff at the door to help me with my bags while I was clearly struggling to get them out of the street and into the hotel. When I ordered room service, the food was brought to my room in brown paper bags, boxes, and with plastic utensils, which does not count as room service. Room service in other hotels, especially ones that claim to be “luxury” hotels, food is delivered on real plates with real utensils, which is how it should be. There was also an incident when I ordered room service and was in the shower when the food was brought to my room. Apparently the server knocked on my door and didn’t get an answer so just left with the food. But rather than the hotel staff calling my room or texting me or emailing me about how they attempted to drop off my food, no one did anything and I received no information about the order. After waiting an hour later, I had to call reception myself to see what was going on. This is poor customer service. The customer should never have to initiate an investigation on the whereabouts of a food order. The staff should do their due diligence and contact the customer when there are any issues.

10

Melanie

May 20, 2025

·

Stayed 3 nights

I loved this hotel. Very clean beautiful aesthetic and the rooms with the patios is a great touch. The food can use some work. The breakfast was ok. But lunch and dinner was ruff. Over all great hotel and would stay here again.

8

Marika

Oct 28, 2025

·

Stayed 1 night

Welcome and valet staff was awesome. Bummed the rooftop bar was closed for private event as it was one of the reasons I booked. Downstairs bar food and drinks were good, but it took a long time to get drinks and it just seemed like they needed a second bartender and wait staff.

10

Elizabeth

Aug 7, 2024

·

Stayed 2 nights

Lovely clean hotel. Easy to get around and the staff was awesome. Cocktails and food were amazing.

10

Orlanda

Jul 14, 2025

·

Stayed 1 night

Beautiful hotel! Loved the roof top bar, just wish you didn’t have to walk outside to get to it. But the environment and food were both amazing!

10

Clifford

May 6, 2024

·

Stayed 1 night

The salmon dinner at Otto’s is excellent.

8

Matthew

Aug 4, 2025

·

Stayed 2 nights

A comfortable stay in Uptown Oakland - one of the bright spots in this city. The guest rooms are generally well designed, except they can add small touches like more hooks near the doorway. The dining was limited in and near the hotel. Doors do not always close well and are heavy.

10

Philip

Jun 26, 2024

·

Stayed 1 night

Nice amenities and staff. Restaurant good for breakfast. The dinner Cobb salad chicken bits were tasteless.

10

Ai-Lin

Nov 27, 2025

·

Stayed 1 night

We had a comfortable overnight stay here. Staff were pleasant, the room was clean and cosy. Breakfast downstairs in the lobby was delicious!

8

Rick

Feb 19, 2024

·

Stayed 2 nights

Wish they had room service but restaurant was good. Overall good stay!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$214
February	$223
March	$223
April	$199
May	$276
June	$286
July	$236
August	$199
September	$264
October	$281
November	$235
December	$182

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $935	16 $807	17 $419	18 $265	19 $250
20 $191	21 $323	22 $466	23 $449	24 $249	25 $259	26 $232
27 $198	28 $246	29 $293	30

Su	Mo	Tu	We	Th	Fr	Sa
				1 $213	2 $315	3 $277
4 $205	5 $496	6 $559	7 $280	8 $264	9 $369	10 $585
11 $276	12 $281	13 $310	14 $266	15 $261	16 $295	17 $560
18 $319	19 $248	20	21	22	23 $201	24 $203
25 $215	26 $290	27	28 $268	29 $205	30 $193	31 $193

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed (Uptown)

Standard Room, Accessible Bathtub (Urban King)

Standard Room, 2 Queen Beds (Uptown)

Room, 1 King Bed, Terrace (Urban)

Suite (Broadway Suite)

Room, 1 King Bed (Urban)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Kissel Uptown Oakland, in the Unbound Collection by Hyatt

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Prices for upcoming dates