Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A complimentary continental breakfast is served daily from 6:00 AM to 10:00 AM.

Does the hotel allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 2:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Additional accessibility features may be available upon request.

Where is the hotel located in relation to key attractions?

The hotel is located in the heart of Jakarta, just 0.1 km from Emporium Pluit Mall and within a 10-minute drive of Dunia Fantasi and Mangga Dua Square. It is approximately 11.9 km from Soekarno-Hatta International Airport.

What are the policies for guests staying with children?

Children are allowed at the hotel. The minimum age for children to stay for free is not specified.

Holiday Inn Express Jakarta Pluit Citygate

Average nightly price at Holiday Inn Express Jakarta Pluit Citygate by IHG by month, last 12 months (USD)
Month	Average price
January	$37
February	$34
March	$35
April	$41
May	$42
June	$45
July	$42
August	$42
September	$43
October	$39
November	$43
December	$40

What guests think

Holiday Inn Express Jakarta Pluit Citygate by IHG earns praise for its convenient location connected to Emporium Pluit Mall and airport access, and friendly staff, but reviews cite inconsistent cleanliness, dated maintenance, weak air-conditioning, and a crowded, uneven breakfast.

Several guests reported musty or smoke smells and stained linens and towels. Room conditions vary, with comments on weak showers, occasional leaks, noise, fan-only ventilation in some rooms, and awkward access to the lobby. Others found spacious rooms with city views, reliable Wi-Fi, and appreciated the self-service laundry. Overall, expect a convenient base if you can accept variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Self-service laundry is appreciated. Access can be inconvenient due to a long walk and a lobby with no direct drop-off, and leaks in walkways were reported during heavy rain.

Related guest reviews

8

Albert

Jul 20, 2023

·

Stayed 1 night

The location is excellent, close to everything including the Airport and connected to Emporium Mall. The room is spacious and clean. The staff was friendly especially to Mr Sigit Wiantoro and his team for providing a great customer experience. The lobby is on the 10th floor and not connected to the taxi drop off. I found it rather inconvenient if you have large suitcases and small children.

10

Shih hsun

Jan 28, 2024

·

Stayed 6 nights

Might be the hotel hardware too old,when outside raining,the water also leaking from the wall in my room. But over all still good.

10

???

Nov 3, 2022

·

やはりショッピングモール直結という点、飛行場が近いという点が、最も秀逸。今回、最終日だけの宿泊だったが、このホテルのおかげでやり残したことが解決できた。星5のホテルを期待しているなら別だが、清潔さやサービスも問題なかった。ランドリーもあったので別の使い方も期待できる。

10

HOCK TIAN

Apr 8, 2025

·

Stayed 9 nights

I always choose holiday inn hotel in any destination in the world due to its excellent self-service washers and dryers.

8

Amelia

Jun 9, 2025

·

Stayed 15 nights

Staffs were great and were multilingual. Great courtesy provided throughout. Could do with more on deck staffing as breakfast can be very crowded. Hats off to the staff for always being so kind and courteous. Overall stay was comfortable. Lift availability can alter sides but this is not an issue.

4

Damond

Jan 30, 2026

·

Stayed 1 night

Long walk to get to the hotel lobby. Leaking many places in the restaurant and hotel walkway during heavy downpour. Slippy and dangerous. Breakfast definitely can be improved.

6

Lawrence

Feb 22, 2024

·

Stayed 2 nights

Terrible hotel. Hotel reception in some far corner with no direct access. Breakfast is quite a waste of time, only thing that was presentable was fried eggs.

6

Kyoko

Feb 18, 2025

·

Stayed 2 nights

朝食のスペースが小さいため混雑していた。ショッピングセンターが下にあるので買い物に便利な場所。ランドリーもあり助かりました

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: several guests noted musty or smoke smells and stained or aged towels and bedding, with occasional ants, while others found rooms clean and tidy.

Related guest reviews

4

Vincent Bernard

Feb 19, 2026

·

Stayed 2 nights

On the first night of my business trip, the room smelled musky upon entering, but since my arrival was at midnight, I just tried to sleep it off. But the sheets felt uncomfortable. During the morning, I was horrified to find my bed sheets discolored and dirty. Upon going to the toilet, the bath towels look horrible, worse than rags to be used on the floor. They were terribly norñt white, smelled funky. Finally, I smelled smoke coming from the air vent.

6

Rudi

Aug 20, 2023

·

Stayed 2 nights

The room is not clean. It is non smoking room, but the cigarette smell is strong. The shower holder is broken.

4

Marsha

Sep 22, 2024

·

Stayed 4 nights

The non smoking rooms smelt like smoke. We booked 3 rooms and all 3 smelt bad and 1 was next to a staff break room so they must be smoking in the break room and the smoke seeps through the vents. Staff are quite responsive when dealing with queries. The room itself was not very clean. I had yellow stains on the pillow cases and red stains on the blankets and when i called house keeping and reception, no one picked up. There was free breakfast though so that was good. Just overall a bit below average and i think you can find a better place.

8

Edy

Dec 17, 2023

·

Location is the major plus about this hotel. It’s located next to a shopping mall with lots of food and drink to choose from. The hotel room looked old and a bit dirty. Beddings and bathroom didn’t look very clean.

8

Herbert

Dec 14, 2022

·

Stayed 4 nights

Hotel is ideally located near my work area and with the mall beside it, food is plenty to choose. I think the breakfast menu can be improved, and the coffee machines are not working as they should. Staff are friendly and rooms are clean and tidy

4

Agnes

Oct 27, 2025

·

Stayed 3 nights

Affordable accommodation but poor maintenance. Towels look dirty, room has a musty odour, everything in the room looks old and needed renovation and upgrading. Not sure if the hotel centrally controls the aircon temperature due to sustainability effort, my room aircon was not conducive even when I adjusted to a minimum temperature. Breakfast area seemed under-staffed. Tables were left uncleared, food not replenished on time and coffee machines are perpetually having problems. I used to love Holiday Inn Express for its value for money stay but this one at Pluit has been poorly maintained. My 3 nights stay was not enjoyable.

8

constantijn

Aug 20, 2025

·

Stayed 1 night

Fast check inn, clean room

6

Stewart

Sep 20, 2025

·

Stayed 3 nights

Air conditioning is not too cold for us. First night in the room the bed sheets is a bit sticky. I don’t know if the hotel stuff replaced wit the new one or not. However we ask to change the room and make sure they replace the sheet with the new one.

8

HYUN GI

Jan 28, 2024

·

Stayed 4 nights

숙소에 개미가 좀 보입니다. 그것만 처리하면 깔끔하고 좋을것 같아요

4

Nischal

Aug 15, 2025

·

Stayed 1 night

Centrally located. Walking distance to mall. Our room only has a fan system. No air-conditioning system. Musty smell in room with no ventilation at all.

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Rooms

Rooms show age and variable upkeep, with reports of weak showers, fan-only ventilation, occasional leaks, noise, uneven floors, broken fixtures, and hard-to-close doors. Others mention spacious rooms, city views, comfortable beds, and reliable Wi-Fi.

Related guest reviews

10

CHAO CHUN

Jun 19, 2024

·

Stayed 1 night

窗外景觀不錯，網路很順暢

10

Shih hsun

Jan 28, 2024

·

Stayed 6 nights

Might be the hotel hardware too old,when outside raining,the water also leaking from the wall in my room. But over all still good.

8

RUDOLPH

Aug 14, 2024

·

Stayed 1 night

The staff was great and the location very convenient to the airport and for shopping and dining. The view from our 2nd Floor window was terrible. When we open our curtain we're looking at pipes and dirty wall. You could have painted the wall and put some plants to make it look like a patio.

4

Agnes

Oct 27, 2025

·

Stayed 3 nights

Affordable accommodation but poor maintenance. Towels look dirty, room has a musty odour, everything in the room looks old and needed renovation and upgrading. Not sure if the hotel centrally controls the aircon temperature due to sustainability effort, my room aircon was not conducive even when I adjusted to a minimum temperature. Breakfast area seemed under-staffed. Tables were left uncleared, food not replenished on time and coffee machines are perpetually having problems. I used to love Holiday Inn Express for its value for money stay but this one at Pluit has been poorly maintained. My 3 nights stay was not enjoyable.

8

emmet

Feb 7, 2025

·

Stayed 3 nights

Upper floors of shopping mall building in interesting part of the city. Friendly helpful staff, especially at reception and at breakfast. Big windows in room for view over city. Comfortable bed, good wifi, good shower. Breakfast was good here, lots of choice and efficient staff.

6

TONG

Aug 26, 2024

·

Stayed 2 nights

隔音奇差无比，半夜三点有人敲门，走错两次。

4

Kelvin

Jan 5, 2024

·

Stayed 2 nights

Issue hotel room at low floor. Room room too hard to open and close. Bed is too soft and pillow is too thin.

4

Nischal

Aug 15, 2025

·

Stayed 1 night

Centrally located. Walking distance to mall. Our room only has a fan system. No air-conditioning system. Musty smell in room with no ventilation at all.

4

Chien liang

Dec 20, 2024

·

Stayed 1 night

棉被感覺有些潮濕，地板不平整，差點腳崴到，不知道地毯下面有什麼問題，蓮蓬頭水噴四處，應該要即刻更換，水不大要改善

6

Tat Fai

Jan 21, 2026

·

Stayed 3 nights

Room condition can be improved. Shower water is weak and just barely warm (finally need to change to another room). Towels are old in little grey colour, not clean white. Others are acceptable for short stay business trip. Nice people.

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Service

Service is widely described as friendly and helpful, with multilingual staff and efficient check-in noted. However, breakfast periods can be understaffed, check-in was slow for some, and follow-up or phone response was occasionally lacking.

Related guest reviews

8

Albert

Jul 20, 2023

·

Stayed 1 night

The location is excellent, close to everything including the Airport and connected to Emporium Mall. The room is spacious and clean. The staff was friendly especially to Mr Sigit Wiantoro and his team for providing a great customer experience. The lobby is on the 10th floor and not connected to the taxi drop off. I found it rather inconvenient if you have large suitcases and small children.

4

Marsha

Sep 22, 2024

·

Stayed 4 nights

The non smoking rooms smelt like smoke. We booked 3 rooms and all 3 smelt bad and 1 was next to a staff break room so they must be smoking in the break room and the smoke seeps through the vents. Staff are quite responsive when dealing with queries. The room itself was not very clean. I had yellow stains on the pillow cases and red stains on the blankets and when i called house keeping and reception, no one picked up. There was free breakfast though so that was good. Just overall a bit below average and i think you can find a better place.

8

Shella

Jul 13, 2023

·

Stayed 2 nights

Being connected to a mall is a plus point for me since it’s convenient if I need something urgently. The downside for me is only a slow check in process and how chaotic the breakfast time could be, feels that there wasn’t enough staff on the ground during the breakfast time. Other than that all good for me.

8

emmet

Feb 7, 2025

·

Stayed 3 nights

Upper floors of shopping mall building in interesting part of the city. Friendly helpful staff, especially at reception and at breakfast. Big windows in room for view over city. Comfortable bed, good wifi, good shower. Breakfast was good here, lots of choice and efficient staff.

8

constantijn

Aug 20, 2025

·

Stayed 1 night

Fast check inn, clean room

10

Tony

Apr 6, 2024

·

Stayed 2 nights

Excellent guest service from the front receptionist Mr Agustin and others that willing to do more for guest satisfaction.

8

Louis

Nov 3, 2025

·

Stayed 3 nights

Good service

10

Agha

Dec 10, 2024

·

Stayed 2 nights

Richard at front desk was very helpful.

8

Amelia

Jun 9, 2025

·

Stayed 15 nights

Staffs were great and were multilingual. Great courtesy provided throughout. Could do with more on deck staffing as breakfast can be very crowded. Hats off to the staff for always being so kind and courteous. Overall stay was comfortable. Lift availability can alter sides but this is not an issue.

10

Tooma

Dec 4, 2025

·

Stayed 1 night

Staff friendly like usual...breakfast buffet excellent...room okay

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Location

Excellent for access to Emporium Pluit Mall, dining, and transport, with frequent mentions of convenient links to the airport and taxis. Many appreciate the easy walkability for shopping and food.

Related guest reviews

8

Albert

Jul 20, 2023

·

Stayed 1 night

The location is excellent, close to everything including the Airport and connected to Emporium Mall. The room is spacious and clean. The staff was friendly especially to Mr Sigit Wiantoro and his team for providing a great customer experience. The lobby is on the 10th floor and not connected to the taxi drop off. I found it rather inconvenient if you have large suitcases and small children.

10

Austin

Dec 5, 2024

·

Stayed 3 nights

Easy to get around from this location

10

RUDOLPH

Aug 1, 2024

·

Stayed 1 night

Friendly efficient staff. Plentiful dining choices in the connected mail. Convenient location to Jakarta International Airport.

10

Fiona

Jul 21, 2025

·

Stayed 2 nights

Great location, just 1min walk to Emporium Mall. Rooms look fairly newly furnished, spacious, clean n good housekeeping. The breakfast has a wide range of delicipus hot Indo foods (the widest for any Holiday Inn Express i have stayed).

10

Swee Heng

Feb 25, 2023

·

Stayed 1 night

Convenient location

10

NOBUTAKE

Apr 28, 2025

·

Stayed 1 night

Good for transportation using Taxi

8

HOCK THYE

Dec 7, 2024

·

Stayed 1 night

It was satisfactory. Convenient location

10

Kee Leong, Jackie

Oct 19, 2024

·

Stayed 3 nights

The hotel is well priced and very convenient, jist next to Emporium Pluit City. Breakfast is nice too.

10

Stanley

May 26, 2023

·

Stayed 3 nights

I like the fact that it is connected to a shopping center where you can eat as well.

6

Makmur

Feb 13, 2024

·

Stayed 5 nights

Good location n very convinient. Access to airport and food is great

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some praise a wide, tasty spread, while many cite crowded seating, slow clearing, items running out, limited offerings, and frequently malfunctioning coffee machines.

Related guest reviews

8

Kenji

Jul 26, 2025

·

Stayed 7 nights

At the breakfast, always the coffee machines did not work properly and not enough number of staff took care of that.

10

Fiona

Jul 21, 2025

·

Stayed 2 nights

Great location, just 1min walk to Emporium Mall. Rooms look fairly newly furnished, spacious, clean n good housekeeping. The breakfast has a wide range of delicipus hot Indo foods (the widest for any Holiday Inn Express i have stayed).

6

Jovian

Mar 18, 2023

·

Stayed 3 nights

Breakfast tables were not cleared fast enough for new diners. Food also ran out quickly.

6

YUTAKA

Jul 30, 2025

·

Stayed 3 nights

部屋はきれいでした。朝食が人が多く座る席が不足気味で、またフォーク、スプーンなどの用意が間に合っていなかった。

8

Herbert

Dec 14, 2022

·

Stayed 4 nights

Hotel is ideally located near my work area and with the mall beside it, food is plenty to choose. I think the breakfast menu can be improved, and the coffee machines are not working as they should. Staff are friendly and rooms are clean and tidy

4

Agnes

Oct 27, 2025

·

Stayed 3 nights

Affordable accommodation but poor maintenance. Towels look dirty, room has a musty odour, everything in the room looks old and needed renovation and upgrading. Not sure if the hotel centrally controls the aircon temperature due to sustainability effort, my room aircon was not conducive even when I adjusted to a minimum temperature. Breakfast area seemed under-staffed. Tables were left uncleared, food not replenished on time and coffee machines are perpetually having problems. I used to love Holiday Inn Express for its value for money stay but this one at Pluit has been poorly maintained. My 3 nights stay was not enjoyable.

8

emmet

Feb 7, 2025

·

Stayed 3 nights

Upper floors of shopping mall building in interesting part of the city. Friendly helpful staff, especially at reception and at breakfast. Big windows in room for view over city. Comfortable bed, good wifi, good shower. Breakfast was good here, lots of choice and efficient staff.

4

Damond

Jan 30, 2026

·

Stayed 1 night

Long walk to get to the hotel lobby. Leaking many places in the restaurant and hotel walkway during heavy downpour. Slippy and dangerous. Breakfast definitely can be improved.

10

Gunawan

Apr 18, 2024

·

Stayed 3 nights

Great Hotel with superb Breakfast!

10

Tooma

Dec 4, 2025

·

Stayed 1 night

Staff friendly like usual...breakfast buffet excellent...room okay

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $74	17 $43
18 $43	19 $46	20 $43	21 $46	22 $43	23 $42	24 $44
25 $42	26 $43	27 $43	28 $43	29 $43	30 $46	31 $41

Su	Mo	Tu	We	Th	Fr	Sa
1 $41	2 $41	3 $41	4 $41	5 $41	6 $40	7 $41
8 $41	9 $41	10 $41	11 $41	12 $39	13 $41	14 $41
15 $39	16 $41	17 $41	18 $41	19 $41	20 $41	21 $41
22 $41	23 $41	24 $41	25 $41	26 $45	27 $40	28 $41
29 $41	30 $42

Holiday Inn Express Jakarta Pluit Citygate by IHG

Prices for Holiday Inn Express Jakarta Pluit Citygate by IHG

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Corner (With )

Standard Room

Standard Room, 1 Twin Bed (High Floor with )

Standard Room, 1 Queen Bed, Accessible (With )

Standard Room, 1 Queen Bed (High Floor with )

Standard Room, 1 Queen Bed

Standard Room, 2 Twin Beds

Guest reviews of Holiday Inn Express Jakarta Pluit Citygate by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Jakarta Pluit Citygate by IHG

Prices for upcoming dates

Business details