Name: SureStay Plus Hotel by Best Western Auburn
Address: 225 Touring Drive, Auburn, Indiana, United States of America, Auburn, Indiana, US
Price range: $81–$121 per night
Rating: 8.68

What guests think

SureStay Plus Hotel by Best Western Auburn draws praise for its quaint, historic character with cozy lobbies and porches, friendly staff, and generally clean, comfortable rooms, offering good value and a convenient location near I-69, restaurants, and shopping.

Critiques note dated décor, worn exterior areas, occasional maintenance or housekeeping lapses, and some rooms with lingering odors or noise. Facilities include inviting common areas, but the pool has often been closed, there is no elevator for the second floor, and smoke near outdoor entrances can bother non-smokers. Breakfast is frequently described as decent with hot options, though the dining area can feel small and offerings sometimes run out or feel limited. Overall, expect a friendly, characterful budget stay with quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Charming common spaces like the historic lobby and screened porches are a highlight. Downsides include a pool that is often closed, no elevator (limited accessibility), some worn exterior areas, and cigarette smoke near outdoor entrances.

Related guest reviews

6

Deborah

Jul 28, 2025

·

Stayed 1 night

The room was ok and looked clean. The duvet had rips in it and the shower curtain was torn. There is a sign directing you to vending, which isn't there. My blood sugar was out of whack so I needed something. Went to the corner to ask and was told they had snacks for purchase. Great so I picked a couple of items. But when I went to give my card to pay, I was told cash only, which is not noted on the price sheet. The clerk also watched me load luggage onto the baggage cart. I then asked where the elevator was, only to be told there isn't one. Might be a good idea to mention this on website to alert future visitors.

10

Amber

Jun 29, 2025

·

Stayed 3 nights

We loved the stay. Only disappointment was the fact the pool wasn’t open on the hottest week of the year and the breakfast was a little disappointing. Otherwise this is definitely a 10/10 stay! Very clean. Very beautiful on the inside! We enjoyed the outdoor seating areas!

8

Jessica

Jul 13, 2025

·

Stayed 1 night

The hotel itself is nice, has a lot of history which we loved. Staff was friendly, rooms were pretty clean. There were a few little things but nothing that made us feel uncomfortable in any way. The pool was closed which wasn’t a problem for us but if we would’ve brought the kids they would’ve been very disappointed. I think this is something that should be shared with their customers. All in all we had a great time and would stay again and recommend. Also locations is absolutely perfect, everything you need is right there.

10

Scott

Nov 8, 2025

·

Stayed 1 night

Extremely courteous check-in attendant (may have been the manager). Everything inside was immaculate: spotless bathroom, clean carpets, not stale-smelling as some older properties can be. My only ‘less than smiley face’ would be regarding the exterior upkeep. It seems each time I stay there is less attention paid to the outside of the property. I feel like this is overlooked by a lot of hotel owners, and I hate to see it happening to such a cozy little property like this one.

10

James

Sep 21, 2024

·

Stayed 1 night

Lobby is inviting and covered screened in porches available to sit outside. Close to freeway and traffic noise could be heard all night.

8

Trenton

Jul 9, 2024

·

Stayed 1 night

Doesn't have handicap accessibility as far as I could tell. Had to drag my luggage up a flight of stairs to enter the building.

10

Loretta

May 10, 2025

·

Stayed 1 night

Everything was great, except stairs kept us from using luggage cart.

8

Patricia

Jul 26, 2024

·

Stayed 5 nights

The outside looks a bit rundown I had 2 different rooms, both were fine, one had mold/damage/peeling wall in the bathroom, but otherwise nice rooms Breakfasts are great (unless guests abuse the privilege, then they run out of things) Overall a good stay good value barely anyone uses the pool

10

Denise

Jul 14, 2025

·

Stayed 1 night

Beautiful historic hotel! Everything about it is charming! Love the screen porch with rocking chairs and the lovely woodwork. Everyone was very friendly and helpful. Room was quiet, clean and comfortable and the breakfast was really good. There are lots of shopping and dining options very close. My grandchild and I traveled together for a week and this hotel was by far our favorite!

8

Roy

Sep 2, 2024

·

Stayed 1 night

The hotel and rooms were very nice but people smoking on the porch where we had to walk past to get in the hotel made for an unpleasant experience. We could not even enjoy sitting on the porch because of this.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean, even spotless, but feedback is inconsistent. Some reported stained or worn linens and towels, missed housekeeping details, odors, and areas that feel dingy or not well maintained.

Related guest reviews

6

Tim

Jul 18, 2024

·

Stayed 1 night

Carpet in room didn't seem vacuumed.

10

Lacy

Jul 14, 2024

·

Stayed 1 night

Can’t say enough about how pleased we were with our stay here. Staff was friendly, rooms were very clean, and the all around atmosphere was very welcoming. Hot breakfast in the morning was a great surprise, and all of the food was very fresh.

10

Scott

Nov 8, 2025

·

Stayed 1 night

Extremely courteous check-in attendant (may have been the manager). Everything inside was immaculate: spotless bathroom, clean carpets, not stale-smelling as some older properties can be. My only ‘less than smiley face’ would be regarding the exterior upkeep. It seems each time I stay there is less attention paid to the outside of the property. I feel like this is overlooked by a lot of hotel owners, and I hate to see it happening to such a cozy little property like this one.

6

Michelle

Jul 5, 2025

·

Stayed 1 night

It was just ok. The bed was pretty comfortable which is all I needed. Was just here in between two road trips. But it was a little dirty bc there were con webs )with spiders) in the corners and ceilings. So that wasn’t fun. They also put me next to the lobby and there was a machine turning on and off ALLLLLL night so that was annoying.

4

Valarie

Dec 4, 2022

·

Stayed 3 nights

These are only my opinions about the room I had. The lobby was beautiful but after the lobby it goes down hill. The towels and sheets had stains all over them. My room never got cleaned even though I left the sign in my door. There was a broken picture frame in my room with a picture hanging out of it. Like I said only my opinions on the room I had. Safe area, disappointing stay.

2

Kristina

Aug 29, 2023

·

Stayed 1 night

The inside entrance was appealing . That’s it! Needs updating it was old. The toilet was plugged as soon as we got there. The toilet paper dispenser was loose. The sheets were stained and top cover also. Bed sheets were not clean didn’t even want to sleep in bed disgusting ! Over all will not stay there again

6

Cindy

Aug 3, 2025

·

Stayed 2 nights

The bed was very comfortable. The room was dated. There was a piece of trash on the floor when we got there and I left it to see if it would be picked up the second day and it was still there. It wasn’t a small piece of trash it looked like some kind of bag had been opened and the top part fell on the floor. They did come in and make beds and change towels. There was also some baseboard material missing in the bathroom and it is the older style tub they are slick without the rubber mat provided.

6

Chris

Jun 4, 2023

·

Stayed 1 night

Property run down. Bathroom weren’t very clean or updated. Everything seems old and worn out

10

Sherrilyn

Nov 2, 2025

·

Stayed 1 night

This was probably the coolest little place I have stayed at in a long time. Very immaculate and spotlessly clean. Quaint little layout with an authentic atmosphere. Lots of old pictures on the walls and just very nice. The room was clean and the bedding was high quality. Centrally located close to everything. Felt very safe and comfortable here.

8

Kathy

Nov 23, 2023

·

Stayed 1 night

The rooms were clean and the staff was pleasant. My only complaint would be that all the towels we were given were very worn and some had holes in them.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable with good beds and a quaint, dated style; some are spacious. Guests report aging décor, occasional maintenance problems (outlets, fixtures), lingering smoke or other odors, and intermittent noise from HVAC, traffic, or nearby equipment.

Related guest reviews

8

Mark

Jul 21, 2024

·

Stayed 1 night

This is a good quality, dependable, roadside motel just off of the interstate. The breakfast met our needs. Internet speed is poor to marginal.

6

Janet

Jul 20, 2023

·

Stayed 1 night

The room was clean but very dark and dingy.

6

Omar

Jul 6, 2025

·

Stayed 3 nights

It is an old wooden building. Room was smelly. Sink was beside the door. No sink in the washroom. To wash yiur hand hou need to get out of washroom. Some electrical plugs donkt work. It is bad, but does not wirth 8 score they have. It is level of Motel not hotel. Even some Motels are better.

8

Charles

Oct 8, 2025

·

Stayed 1 night

The staff was very friendly and helpful. The room was comfortable and clean. Some other areas around the hotel looked dirty but it could be that they were just worn and old. The decor is dated and the room had a smell. Would i stay here again? Yes, it's not bad just old and dated.

8

Pamela

Jul 12, 2024

·

Stayed 1 night

This motel is tucked in the middle of several fast food restaurants, behind an Aldi and another hotel. It's a little difficult to locate after driving several hours, my brain was fuzzy. Check in was pleasant, fast and easy. The room was clean and the pillows on the bed were perfect. There was some water damage by the tub that detracted from the overall effect. The towels were thin and cheap. The view from my room was the back of Aldi's , and cracked blacktop. Breakfast was good. Biscuits and gravy were served on the buffet. A new thing for me, very good! All in all, a decent place to spend the night.

6

Michael

Feb 21, 2024

·

Stayed 1 night

This place has seen better days. Some attempts have been made to update, but the work has been poor quality (e.g., marble slab walls in shower, but tub spigot extremely loose).

8

Allison

Feb 15, 2025

·

Stayed 1 night

It's was quiet and comfortable

8

debra

Dec 25, 2024

·

Stayed 1 night

Room was spacious and clean. The staff was very friendly.

8

Philip

Jan 27, 2023

·

Stayed 1 night

Very nice hotel. Well appointed, comfortable and nicely furnished. Great fireplace. Only drawback was a noisy mini-split hvac system every time the heat came on.

8

Susan

Jul 1, 2025

·

Stayed 1 night

My only complaint would be the noisy air conditioner in our room. Other than that it was a good stay. The breakfast was decent.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely described as friendly and helpful, with easy check-in. A few guests noted poor follow-up or pricing issues, but most interactions were positive.

Related guest reviews

4

Dan

Oct 20, 2024

·

Stayed 1 night

1.The outlet for the writing desk and coffee maker di d not work. 2. After we gave the woman our credit card she told me that the price we were gi would be higher that what we paid for and you aren't going to lkke it. $74,05 more .bait and switch. ven

10

Connie

Jul 5, 2025

·

Stayed 2 nights

The staff were very friendly and helpful. They made us feel very much at home.

8

Matthew

Feb 26, 2025

·

Stayed 1 night

Excellent customer service at the front desk, room was clean and well set up, bed was a little hard for my liking but not the worst by any means!

10

Kelley

Aug 23, 2025

·

Stayed 1 night

Staff is super kind and helpful. Easy check in, makes you feel like a VIP. Clean and pretty. Love all the real plants. Comfy beds. Good breakfast.

2

Chase

Jun 5, 2024

·

Stayed 2 nights

The were nice enough , had pests in room and they moved us. After which when I asked for a manager they told me tomorrow morning- didn’t happen , told them to have manager contact me the day after - didn’t happen.

8

Beth

Sep 17, 2024

·

Stayed 3 nights

There was a mix up on my reservation with Expedia and the clerk at the desk contacted her manager who fixed the problem immediately

10

Victor P

Aug 14, 2025

·

Stayed 2 nights

Front desk people take good care of you.

10

Janet

May 30, 2023

·

Stayed 4 nights

Excellent and friendly service. Thank you!

10

AnneMarie

Aug 19, 2023

·

Stayed 1 night

My stay was a most wonderful surprise! Starting with the outside and grounds that were very nicely kept. Walking into the hotel was like entering a British pub. Dark wood, nice seating area and very clean. The front desk person was friendly and helpful. A real joy to encounter! My room was very clean, had a fresh scent but not overwhelming. The bed was firm but very comfortable. The pillows were 1 soft and 1 firm which I appreciated...again just right for me. Breakfast area was clean and tidy. The food assortment was pretty typical, both hot and cold choices, but all fresh and tasty. And very good coffee. A nice way to start the day. I wholeheartedly recommend this hotel and plan to stay again.

10

SHARON

Jun 24, 2023

·

Stayed 1 night

staff is great - helpful, cheerful, and makes us happy we came. This is a quirky facility but clean, comfortable, and we are return customers.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient to I-69 with restaurants and shopping nearby, often walkable. Some guests noticed traffic noise in certain rooms.

Related guest reviews

8

Mark

Jul 21, 2024

·

Stayed 1 night

This is a good quality, dependable, roadside motel just off of the interstate. The breakfast met our needs. Internet speed is poor to marginal.

8

Douglas

Mar 26, 2023

·

Stayed 1 night

This hotel is very convenient to shopping and to the highway. The lobby and exterior also have an old world feel to them.

8

Jessica

Jul 13, 2025

·

Stayed 1 night

The hotel itself is nice, has a lot of history which we loved. Staff was friendly, rooms were pretty clean. There were a few little things but nothing that made us feel uncomfortable in any way. The pool was closed which wasn’t a problem for us but if we would’ve brought the kids they would’ve been very disappointed. I think this is something that should be shared with their customers. All in all we had a great time and would stay again and recommend. Also locations is absolutely perfect, everything you need is right there.

10

Rich

Nov 28, 2025

·

Stayed 2 nights

What an unexpected surprise! We were looking for a clean bed while traveling. What we found was a cool hotel that was built in the late 1800's (It is well maintained). Clean, and comfy. Staff was very personable. Cozy atmosphere. Easy access to I69, and just on the edge of town... yet tucked off the main strip far enough that is was quiet and peaceful. I will be staying here the next time I come through town.

10

James

Sep 21, 2024

·

Stayed 1 night

Lobby is inviting and covered screened in porches available to sit outside. Close to freeway and traffic noise could be heard all night.

10

Steven

Sep 30, 2025

·

Stayed 1 night

Clean room, reasonably priced. Great value for the $. Walking distance to shopping and restaurants. Good breakfast.

10

Denise

Jul 14, 2025

·

Stayed 1 night

Beautiful historic hotel! Everything about it is charming! Love the screen porch with rocking chairs and the lovely woodwork. Everyone was very friendly and helpful. Room was quiet, clean and comfortable and the breakfast was really good. There are lots of shopping and dining options very close. My grandchild and I traveled together for a week and this hotel was by far our favorite!

10

Christopher

Jun 20, 2023

·

Stayed 1 night

Property in a convenient location to the highway. Dining options within walking distance or a short drive. Room was spacious and clean. Bed was very comfortable. Loved the Victorian decorative theme in the lobby area and the rooms. Breakfast was awesome with a good selection.

10

David

Sep 14, 2025

·

Stayed 1 night

Across the parking lot from Walmart and several places to eat. The hotel was really unique and it was very quiet. Staff were friendly. Enjoyed our stay.

10

Sherrilyn

Nov 2, 2025

·

Stayed 1 night

This was probably the coolest little place I have stayed at in a long time. Very immaculate and spotlessly clean. Quaint little layout with an authentic atmosphere. Lots of old pictures on the walls and just very nice. The room was clean and the bedding was high quality. Centrally located close to everything. Felt very safe and comfortable here.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is usually decent with hot options like biscuits and gravy, and generally adequate variety. At times the area feels small or items run out, and a few guests found the selection disappointing.

Related guest reviews

10

Amber

Jun 29, 2025

·

Stayed 3 nights

We loved the stay. Only disappointment was the fact the pool wasn’t open on the hottest week of the year and the breakfast was a little disappointing. Otherwise this is definitely a 10/10 stay! Very clean. Very beautiful on the inside! We enjoyed the outdoor seating areas!

10

Lacy

Jul 14, 2024

·

Stayed 1 night

Can’t say enough about how pleased we were with our stay here. Staff was friendly, rooms were very clean, and the all around atmosphere was very welcoming. Hot breakfast in the morning was a great surprise, and all of the food was very fresh.

10

Brandon

Jan 20, 2025

·

Stayed 1 night

Very Nice hotel, Breakfast Sausage Gravy was a nice touch.

6

Laurie

Jun 14, 2025

·

Stayed 5 nights

Easy to get to, quiet from room to room except for slamming doors. Price was reasonable. Breakfast was the same everyday, which got boring. Had to call management to have something in the room repaired. Pool was not open, which was disappointing, but most likely reflective in the nightly cost.

10

Steven

Sep 30, 2025

·

Stayed 1 night

Clean room, reasonably priced. Great value for the $. Walking distance to shopping and restaurants. Good breakfast.

8

David

Nov 6, 2023

·

Stayed 2 nights

We had a very nice 2 day stay at this property. The room we had was clean and the beds were comfortable. The exhaust fan in the bathroom needs to be repaired or replaced. Fan bearings are worn out, so the fan is extremely noisy when using the bathroom and turning on the lights. Woke my wife up more than once when using the bathroom. Also trying to figure out why the server at breakfast ran out of eggs when there was still more than 1/2 hr. before closing down? Still, I would recommend staying at this motel.

10

Christopher

Jun 20, 2023

·

Stayed 1 night

Property in a convenient location to the highway. Dining options within walking distance or a short drive. Room was spacious and clean. Bed was very comfortable. Loved the Victorian decorative theme in the lobby area and the rooms. Breakfast was awesome with a good selection.

8

Timothy

Jun 8, 2024

·

Stayed 1 night

Everything was great except the pillows were horrible , and the breakfast was not very good. I would stay again if needed

8

Susan

Jul 1, 2025

·

Stayed 1 night

My only complaint would be the noisy air conditioner in our room. Other than that it was a good stay. The breakfast was decent.

10

Richard

Nov 27, 2023

·

Stayed 1 night

The lobby of the hotel was large and very tastefully decorated in an English pub style decor including a fireplace, comfortable seating and games tables, providing an inviting place to sit and relax. Breakfast was included and consisted of juice, coffee, hot and cold cereal, eggs, sausage, biscuits and gravy, waffles, bagels and toast. All that I sampled was quite good. The room was nicely decorated, clean and comfortable. Staff were pleasant and helpful. I would definitely stay again when in the area.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$70
February	$71
March	$81
April	$75
May	$87
June	$84
July	$80
September	$79
October	$94
November	$75
December	$70

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $104
20 $94	21 $102	22 $102	23 $102	24 $96	25 $102	26 $102
27 $81	28 $104	29 $103	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $85	2 $90	3 $88
4 $96	5 $102	6 $98	7 $98	8 $95	9 $111	10 $108
11 $120	12 $120	13 $121	14 $120	15 $121	16 $119	17 $121
18 $100	19 $100	20 $100	21 $100	22 $100	23 $102	24 $102
25 $98	26 $98	27 $99	28 $102	29 $102	30 $98	31 $95

SureStay Plus Hotel by Best Western Auburn

Prices for SureStay Plus Hotel by Best Western Auburn

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Guest reviews of SureStay Plus Hotel by Best Western Auburn

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about SureStay Plus Hotel by Best Western Auburn

Prices for upcoming dates