Rua Al Hijrah Hotel

Great location, horrible service. I have booked a "Deluxe King Room, City View" When entered the hotel - it looked clean and with lots of tech gadgets. - however they gave me dark room with king bed instead of a city view room. Room was very dark, When open the window curtains- all I can see a dark dirty area inner side of the building with a central A/C exhaust fan facing my window. There is a clock phone with wrong time, that is no easy way to change the time. It had a nice pantry but the refrigerator doesn't work. I spoke to the receptionist in the morning told them that they gave me a room with no view. He told me okay we will change your room after 12 pm. No one contacted me all day, no housekeeper came to clean the room. In the evening I called the operator and told her I no longer care about cleaning the room. It will be nice if I could get some drinking water (housekeeper supposed to replenish it while they clean the room). They told me they will send someone shortly. When I returned to the room ~8pm - noticed someone replaced the towels in the bathroom and left about 10 bottles of water in the pantry. I checked out 4:00 am in the morning, they send a bellman, who pickup my luggage and brought them downstairs. He insisted me to take a (unduly expensive) cab from the hotel front. When the Uber came at the hotel door. He was no where to be found. I had to rush inside, to look for my luggage, me an my wife had to drag them out to the street to load them in the car.

From the moment I arrived I had a wondeful experience. The staff were very amazing. Very helpful and very friendly. The hotel facilities were exactly as described. The room was amazing with an amazing view of the mosque. Modernised rooms and very spacious. I would highly recommend this hotel. The price was very reasonable compared to some hotels of the same standard. Many thanks once again to the staff. I will definitely be staying here again InshAllah.

2 min walk to Masjid e Nabawi , breakfast was very good , service was good , room was good with masjid e nabawi view but it needs maintenance in shower as grout was coming out , the only problem was that roads get blocked for prayers and we couldn't get our taxi to go to airport and barely made it to catch our flight , this is something the hotels need to work on as people are on tight schedule

Excellent location and amenities

The hotel is very close to masjid annabawi, facilities are fantastic and functioning, breakfast is excellent, staff are courteous and kind

This hotel needs a renovation.

I have previously stayed at this same hotel in 2019 and had a great time. This time it didn’t disappoint at all. Very friendly staff at the desk who are ready to help. They were very welcoming in. Our room had a partial view of the haram and we could see the sunset and sunrise over the Haram. SubhanaAllah was very beautiful. The location is great for men. 2-3 mins you’ll be at the mosque from the doorstep. For women to get to gates 28-30 it’ll take a little longer, approximately 5-10 mins depending on your speed of walking. I normally got there in 5 mins. The food served in the restaurant was very nice. We had both iftar and free suhoor there. Lots of variety and the staff were really really nice. Thank you for taking care of my father when he needed help with getting food/tea/drinks etc. The rooms were cleaned daily and the cleaners were friendly. They work really hard and accommodated everything we needed. Thank you. The laundry service was very efficient. Clothes delivered the next day. Slightly expensive but I needed it. Minor negative points: - took a long time for the calls to reception to be answered. Would be handy if there was a separate number for the bell boy/concierge - a rack under the sink in the bathroom would be useful as there’s nowhere to put your clothes and get changed in the bathroom. Especially when sharing rooms with your family. So a simple rack would be useful. Thank you for being great. Will highly recommend and stay here again InshaAllah

Check in was at 4PM but waited until 4:50PM for them to make my room ready. Shower water kept building up. Equipments are hazardous. I almost cut my finger tryna flash the toilet

Shower pressure was weak and mattress was way more firm than average. Wonderful staff, room was beautiful and location was excellent! Breakfast buffet was great!

Very clean , friendly staff, updated amenities, close to the harm. Sure I will come back

Stay comfortable, Cleanliness was good and friendly staff

Clean, quiet, excellent location, cooperative staff.

The smell of washroom was horrible, so busy the check in was after 5:30. The location was far away from ladies prayer location.

I go madinah very regularly but definitely the worst 4* hotel I've stayed at. Told them I'll be checking in for 2pm but they said no rooms are available and made us wait until 4pm for check in with my 2 year old and pregnant wife. We kept being told it wasn't ready yet and being cleaned but only after the 6th/7th time pestering them did they actually even bother calling the cleaning team to clean that room. Bare in mind the whole lobby was nearly empty. The lady seemed to be too busy catching up with her male colleagues to even care. After we got to the room it was not what was expected, stained carpets, awkward layout (studio suite), didn't really match the pictures well. Bathroom had only one or two towels and two toilet tissue rolls. Every time something was needed you have to request for it due to "greener" vision apparently. Room was only made up once in our whole stay. Even to get our bags upstairs they took over an hr, whilst my toddler had a full nappy, but they just didn't seem to care. Called 4/5 times, was told they're on it, but then only to go get it myself afterwards. Also on Eid day I was refused entry to my own hotel from some security guard as I didn't have my card on me, my wife and kid were upstairs sleeping and I was at Eid prayer so I didn't take my card but he kept pushing me and shouting as if I'm an imposter. Even after showing him my booking and payment confirmation, he kept telling me to get lost and would only allow those with their blank hotelcard

Clean and safe

Clean and close to the Prophet mosque

Dining was great Walkable Worst is bed bugs room number 948

Everything great except the carpet very dirty

Het hotel zat op een goede locatie. En het buffet was meer dan goed. Helaas was het opruimen en schoonmaken van de kamer een issue. We moesten meerdere keren contact zoeken met receptie die het last minute (soms in de avond laat) nog even aan moesten sturen om schoon te maken.

We spent 6 nights at Rua Al Hijrah hotel and we had an excellent stay. The rooms and bathrooms are above average, comfortable and clean. The rooms were made up everyday and the staff are friendly and helpful. Breakfast was scrumptious and had a good variety of dishes, and I especially enjoyed the pastries. The location is excellent and is right across the road from Masjid Nabawi, the walk is easy and you cannot be closer than this on the front side of the Masjid.

We had the honeymoon suite and the room was very spacious and comfortable. The buffet breakfast was great with lots of variety. Location of the hotel is excellent as it’s a 4/5 min walk to the haram. Plenty of shopping around and mall with food court is around a 5 minute walk. The only criticism would be that the housekeeping was not regular enough, and we had to keep asking for it. Overall, a very impressive and pleasant stay! Thank you 🙏

This was by far the best stay I ever had in Almadinah. we booked the room with Haram view and it changed completely our overall quality of the stay. highly recommended

From the moment I arrived I had a wondeful experience. The staff were very amazing. Very helpful and very friendly. The hotel facilities were exactly as described. The room was amazing with an amazing view of the mosque. Modernised rooms and very spacious. I would highly recommend this hotel. The price was very reasonable compared to some hotels of the same standard. Many thanks once again to the staff. I will definitely be staying here again InshAllah.

Hotel did construction the last 2 nites of my stay.. in the middle of the nite and didn’t care if the people were sleeping they just ignored the phone calls and ignored your inconveniences and ignored your complaints..

Amazing view on the 10th floor and a very very short walk to the mosque

Very noisy, AC always on amd so cold, bad service, not recommended

Excellent hotel. Super comfortable beds. Mohammed Nishu and Omar Farouk were extremely helpful in house keeping. They should get a raise! Food choices are great and prices are very reasonable. This hotel is near the Rawdah side.

Vriendelijk personeel, leek wel een gedateerd hotel. Bedden waren keihard, leek wel alsof je op stenen lag. Kamers waren wel ruim, maar de deursensor werkte niet goed en de verlichting in de gangen ook niet.

Shower pressure was weak and mattress was way more firm than average. Wonderful staff, room was beautiful and location was excellent! Breakfast buffet was great!

The “city view” you pay for is just a view of a wall. When you complain they try to upcharge you.

Came in from America, and staff made it really easy to check in. Concierge took our bags to our rooms, the food buffet was amazing. The property is also extremely close to the Prophets Mosque, allowing you to walk there within 5 minutes. Checking out was also timely and without issue.

Great customer service.

I booked the hotel for my stay from Expedia in early April 2024 for stay from 29 July till 04 August with everything paid. When I arrived at the hotel they said booking is cancelled couple days back prior to my arrival reason unknown. The management was totally uncoaparative and gave me really hard time. I was travelling with family of 6 people and waited in the lounge for 5 hours and Expedia on the other side was not responding to my calls and I have to pay and book other property New Madina Hotel. I demand compensation from Expedia and the property. They should not only refund my money which I paid but also should compansate for the money I paid to book new property at higher price and for all the trouble I have been through.

Booked initially due to proximity. But this place is excellent. Service desk staff were welcoming and helpful. Highly recommended

I go madinah very regularly but definitely the worst 4* hotel I've stayed at. Told them I'll be checking in for 2pm but they said no rooms are available and made us wait until 4pm for check in with my 2 year old and pregnant wife. We kept being told it wasn't ready yet and being cleaned but only after the 6th/7th time pestering them did they actually even bother calling the cleaning team to clean that room. Bare in mind the whole lobby was nearly empty. The lady seemed to be too busy catching up with her male colleagues to even care. After we got to the room it was not what was expected, stained carpets, awkward layout (studio suite), didn't really match the pictures well. Bathroom had only one or two towels and two toilet tissue rolls. Every time something was needed you have to request for it due to "greener" vision apparently. Room was only made up once in our whole stay. Even to get our bags upstairs they took over an hr, whilst my toddler had a full nappy, but they just didn't seem to care. Called 4/5 times, was told they're on it, but then only to go get it myself afterwards. Also on Eid day I was refused entry to my own hotel from some security guard as I didn't have my card on me, my wife and kid were upstairs sleeping and I was at Eid prayer so I didn't take my card but he kept pushing me and shouting as if I'm an imposter. Even after showing him my booking and payment confirmation, he kept telling me to get lost and would only allow those with their blank hotelcard

Very helpful Front Disk staff, specially Mr. Majd, he goes out of his ways to accommodate the guests.

Overall hotel was okay. Other than front desk staff rest were great. Very irresponsve front desk staff. Our lock box never got fixed after calling them 5 times. Room had water hammer noise all night. Toilet didn’t flush well unless you keep holding it for a while. VIP breakfast was below average. Most were precooked and warmer were not really warming as they were stuffed. I would say supervisory staff needs to do a better job managing mid tier employees.

Check in was supposed to be at 4 but even at 4.45, my “was nit ready and still being cleaned”. Useless male staff at reception. Only got a room after a lady helped me

Location is great. The receptionist are are very rude and unprofessional.

Staff are very respectful. They allowed me to check in 5 hours earlier when I arrived to the hotel early without additional charges.

Came in from America, and staff made it really easy to check in. Concierge took our bags to our rooms, the food buffet was amazing. The property is also extremely close to the Prophets Mosque, allowing you to walk there within 5 minutes. Checking out was also timely and without issue.

2 min walk to Masjid e Nabawi , breakfast was very good , service was good , room was good with masjid e nabawi view but it needs maintenance in shower as grout was coming out , the only problem was that roads get blocked for prayers and we couldn't get our taxi to go to airport and barely made it to catch our flight , this is something the hotels need to work on as people are on tight schedule

Very convenient and close to Haram and shopping

The smell of washroom was horrible, so busy the check in was after 5:30. The location was far away from ladies prayer location.

Perfect location, closer to the Green Dome. Very attentive and kind staff. I just wish they spent a bit more on cleanliness of the room. Also, for the honeymoon suit it would help if the bathroom had glazed windows or curtains

I have previously stayed at this same hotel in 2019 and had a great time. This time it didn’t disappoint at all. Very friendly staff at the desk who are ready to help. They were very welcoming in. Our room had a partial view of the haram and we could see the sunset and sunrise over the Haram. SubhanaAllah was very beautiful. The location is great for men. 2-3 mins you’ll be at the mosque from the doorstep. For women to get to gates 28-30 it’ll take a little longer, approximately 5-10 mins depending on your speed of walking. I normally got there in 5 mins. The food served in the restaurant was very nice. We had both iftar and free suhoor there. Lots of variety and the staff were really really nice. Thank you for taking care of my father when he needed help with getting food/tea/drinks etc. The rooms were cleaned daily and the cleaners were friendly. They work really hard and accommodated everything we needed. Thank you. The laundry service was very efficient. Clothes delivered the next day. Slightly expensive but I needed it. Minor negative points: - took a long time for the calls to reception to be answered. Would be handy if there was a separate number for the bell boy/concierge - a rack under the sink in the bathroom would be useful as there’s nowhere to put your clothes and get changed in the bathroom. Especially when sharing rooms with your family. So a simple rack would be useful. Thank you for being great. Will highly recommend and stay here again InshaAllah

Very nice hotel and very close to Masjed Nabawi.

I enjoyed saying in this hotel very close to haram(men's side) ladies have to walk few extra minutes.

In front of Masjid Al-Nabawi, perfect location. Walking distance to shops, cafes and restaurants.

Excellent location and the view from my room was stunning and to die for. The hotel is close to all food places, shops, money exchange and more all in walking distance.

Great location and really good breakfast buffet

Came in from America, and staff made it really easy to check in. Concierge took our bags to our rooms, the food buffet was amazing. The property is also extremely close to the Prophets Mosque, allowing you to walk there within 5 minutes. Checking out was also timely and without issue.

Very convenient to Masjid Nabaw. Clean and well maintained facilities. Curious staff. A very good breakfast buffet everyday with many options

Breakfast included from 6.30 am to 10.15 .It was a long time and enough for me to do fajr and then come back and eat. The best part of this hotel is that it is right in front of the green dome

2 min walk to Masjid e Nabawi , breakfast was very good , service was good , room was good with masjid e nabawi view but it needs maintenance in shower as grout was coming out , the only problem was that roads get blocked for prayers and we couldn't get our taxi to go to airport and barely made it to catch our flight , this is something the hotels need to work on as people are on tight schedule

The rooms was ok and the service was good, breakfast need to have more items, I have omelet and three day in row the chief didn’t make it right on the fourth day chief finally got the order right.

I have previously stayed at this same hotel in 2019 and had a great time. This time it didn’t disappoint at all. Very friendly staff at the desk who are ready to help. They were very welcoming in. Our room had a partial view of the haram and we could see the sunset and sunrise over the Haram. SubhanaAllah was very beautiful. The location is great for men. 2-3 mins you’ll be at the mosque from the doorstep. For women to get to gates 28-30 it’ll take a little longer, approximately 5-10 mins depending on your speed of walking. I normally got there in 5 mins. The food served in the restaurant was very nice. We had both iftar and free suhoor there. Lots of variety and the staff were really really nice. Thank you for taking care of my father when he needed help with getting food/tea/drinks etc. The rooms were cleaned daily and the cleaners were friendly. They work really hard and accommodated everything we needed. Thank you. The laundry service was very efficient. Clothes delivered the next day. Slightly expensive but I needed it. Minor negative points: - took a long time for the calls to reception to be answered. Would be handy if there was a separate number for the bell boy/concierge - a rack under the sink in the bathroom would be useful as there’s nowhere to put your clothes and get changed in the bathroom. Especially when sharing rooms with your family. So a simple rack would be useful. Thank you for being great. Will highly recommend and stay here again InshaAllah

Amazing place, nice clean big room but not so good experience with buffet breakfast. The quality and variation of food is not satisfactory

I enjoyed my stay. The hotel is as described 4minutes walk to masjid and lovely city view. Their breakfast is what I loved most, friendly staff as well. Ma sha Allah. I recommend the hotel. I will choose it again if I happen to travel again. Spent 4 nights……..

We spent 6 nights at Rua Al Hijrah hotel and we had an excellent stay. The rooms and bathrooms are above average, comfortable and clean. The rooms were made up everyday and the staff are friendly and helpful. Breakfast was scrumptious and had a good variety of dishes, and I especially enjoyed the pastries. The location is excellent and is right across the road from Masjid Nabawi, the walk is easy and you cannot be closer than this on the front side of the Masjid.