Is parking available at the property?

Free self-parking is available on-site, and it includes electric car charging stations.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee of approximately CNY 158 per person. Children aged 5 and younger eat free breakfast.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM, and check-out time is at 12:00 AM. Late check-out is available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific features may vary, so contacting the property for detailed information is recommended.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Xi'an, within a 5-minute drive of the Giant Wild Goose Pagoda and Shaanxi History Museum. It is also 1.5 mi (2.4 km) from Tang Paradise and 3.5 mi (5.6 km) from Xi'an City Walls.

Does the property have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool, with access available from 6 AM to 11 PM.

What are the policies for guests staying with children?

Children 12 years old or younger stay free when occupying the parent or guardian's room using existing bedding.

What are the policies regarding extra beds and cribs?

Rollaway beds are available for a fee of CNY 350 per night. Advance request or confirmation is required for availability.

The Westin Xi'an

What guests think

The Westin Xi'an earns strong praise for its central location beside the Giant Wild Goose Pagoda and nearby malls and attractions, with many guests finding it convenient for walking and public transport.

Service is frequently described as friendly and attentive, though reviews also note inconsistent English ability, slow responses before check-in, and occasional problems at the front desk or with accessibility support. Rooms are generally clean and comfortable, but several guests found them dated or in need of maintenance, with some reporting small sizes, weak air-conditioning, noise, long internal walks, or disappointing views. Breakfast is widely appreciated for quality and range, while on-site dinner options and buffet replenishment drew some criticism; facilities feedback is mixed, from a pleasant executive lounge to comments that the pool and gym feel worn. Expect a convenient stay with cordial staff and aging rooms in a standout location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Feedback on facilities is mixed: some guests liked the executive lounge and overall amenities, while another reported the pool and gym were worn. A few also described the facilities as very nice for families.

Related guest reviews

4

Eric

Nov 1, 2025

·

Stayed 6 nights

Property is run down. AC not working, everything is just old, pool and gym area not in great shape. No information is available in English and general level of English for a 5* Hotel is terrible. Laundry service does not tell you how much it costs and ends up with prices higher than laundry services in 5* Hotels in Europe (~10€ for a shirt!!!)

10

WAI CHUNG

Oct 1, 2024

·

Stayed 4 nights

我住行政樓層，環境寧靜及lounge 食物質素都滿意。

Translate

10

Young Min

Jan 4, 2026

·

Stayed 3 nights

Perfect location for staying in Xi’an. Professional staffs and facilities. Wonderful food served for breakfast. 10/10

10

James

Nov 2, 2024

·

Stayed 1 night

It was a great location, facilities were very nice, overall very pleasant experience.

10

Andy

Dec 1, 2024

·

Stayed 2 nights

Great location and amenities for our family

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Several reviews say rooms were clean, but others reported issues such as lingering odors and missed trash removal. Standards appear inconsistent.

Related guest reviews

6

Changhua

May 16, 2025

·

Stayed 3 nights

The hotel is at the best location. Breakfast is decent. However, Room is small and outdated with moldy smell, which does not meet the standard of The Westin.

2

Qing

Nov 3, 2023

·

Stayed 2 nights

I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself. Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant. In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.

10

Pei

Nov 19, 2025

·

Stayed 1 night

Rooms were clean and roomy, staff were friendly. Great location.

8

Hua

Apr 28, 2024

·

Stayed 2 nights

The location is very good and there is a wide range of food at breakfast Buffett, including Chinese and western cuisine. The room is outdated a bit but clean. I reserved a city view room but was given a room with sort of garden view. When I asked the hotel staff, I was told that the room with city view is generally noisy and it really sounds like an excuse. I just hoped that when checking in, they should’ve made it clear to me.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms range from clean and comfortable to dated and in need of refurbishment, with some maintenance issues like weak air-conditioning. Guests also mentioned small layouts, long internal walks, noise, and views that did not meet expectations.

Related guest reviews

4

Hsiu

Jul 4, 2024

·

Stayed 3 nights

No window view. Building blocks outside windows.

6

Changhua

May 16, 2025

·

Stayed 3 nights

The hotel is at the best location. Breakfast is decent. However, Room is small and outdated with moldy smell, which does not meet the standard of The Westin.

8

Amos

Jun 5, 2025

·

Stayed 5 nights

Great and attentive service. Wonderful location - just outside the Giant Wild Goose Pagoda, Datang Everbright City and Joy City Mall. Room amenities was well appointed, furnishing could be refreshed though well maintained. Bed was comfortable. Breakfast was good with a descent amount of options.

4

Eric

Nov 1, 2025

·

Stayed 6 nights

Property is run down. AC not working, everything is just old, pool and gym area not in great shape. No information is available in English and general level of English for a 5* Hotel is terrible. Laundry service does not tell you how much it costs and ends up with prices higher than laundry services in 5* Hotels in Europe (~10€ for a shirt!!!)

4

HYEJEONG

Dec 26, 2025

·

Stayed 3 nights

식사는 신선하고 청결관리하는것같음. 음식 순환이 느림. 식탁의 접시수거도 거의 안하는 느낌. 테이블에 포크나 스푼이 없는건 기본이고 음식의 종류가 한정적이면서 거의 현지인 위주같은 느낌. 리셉션 체크인시 발음을 알아듣기 힘들었고 방배정은 2층의 아주 끝자리에 미로같은 구조에서 엘리베이터 타고 오르내릴때 참 짜증이남. 2층방에서 창문너머로 바로 앞에서 사람들이 지나다니고 왔다갔다 하는 모습을 보며 이런 구조의 호텔은 처음이어서 참... 체크인전 선결제가 된것을 몰라서 메시지를 여러번 보내고 전화를 시도했지만 안받거나 답이 없어서 그냥 체크인전부터 기대하지 않았음. 다만. 바로 앞에 파고다가 보이고 야경이 볼만하고 공원 등 위치적으로는 좋았지만 밤에 시끄러운 단점이 있음. 침대 침구는 마음에 듦. 티비는 옆에 배치되어 티비암으로 움직여서 봐야함.

Translate

8

Mordechai

Mar 12, 2025

·

Stayed 2 nights

I initially booked a two-night stay at The Westin Xian but ended up leaving early and I’m glad I did. While the hotel has potential, it feels dated and poorly maintained. We reserved a large one-bedroom suite but were given a lower-floor room that required a long walk to reach. Since we were traveling with my elderly father-in-law, we requested a wheelchair, expecting a hotel of this caliber to have a good one. Unfortunately, the wheelchair was broken. Although they replaced it, the second one wasn’t much better. In contrast, the smaller room on a higher floor had a much better view and a more pleasant atmosphere. The hotel’s layout is inconvenient, with long walking distances and a lack of strategically placed elevators a major issue for guests with mobility concerns. On a positive note, the breakfast was good, but overall, the hotel needs significant updates to meet the expectations of a luxury stay. It’s not a terrible hotel, but for the price and brand, I expected much better maintenance and service.

10

Rick

Oct 10, 2025

·

Stayed 3 nights

Really lovely place in all aspects. The only consideration is that DiDi drivers seem to miss it. If you say "Westin Hotel Lobby" right across from the Great Goose Pagoda you've got it! Gorgeous room, very friendly helpful staff.

10

Pei

Nov 19, 2025

·

Stayed 1 night

Rooms were clean and roomy, staff were friendly. Great location.

8

Hua

Apr 28, 2024

·

Stayed 2 nights

The location is very good and there is a wide range of food at breakfast Buffett, including Chinese and western cuisine. The room is outdated a bit but clean. I reserved a city view room but was given a room with sort of garden view. When I asked the hotel staff, I was told that the room with city view is generally noisy and it really sounds like an excuse. I just hoped that when checking in, they should’ve made it clear to me.

8

Ashwin

Jun 11, 2025

·

Stayed 2 nights

Location is amazing. But rooms need some refurbishment.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly and attentive. However, multiple reviews note uneven English proficiency, slow pre-arrival responses, check-in or room-allocation problems, and inadequate support such as a broken wheelchair.

Related guest reviews

8

Amos

Jun 5, 2025

·

Stayed 5 nights

Great and attentive service. Wonderful location - just outside the Giant Wild Goose Pagoda, Datang Everbright City and Joy City Mall. Room amenities was well appointed, furnishing could be refreshed though well maintained. Bed was comfortable. Breakfast was good with a descent amount of options.

4

Eric

Nov 1, 2025

·

Stayed 6 nights

Property is run down. AC not working, everything is just old, pool and gym area not in great shape. No information is available in English and general level of English for a 5* Hotel is terrible. Laundry service does not tell you how much it costs and ends up with prices higher than laundry services in 5* Hotels in Europe (~10€ for a shirt!!!)

4

HYEJEONG

Dec 26, 2025

·

Stayed 3 nights

식사는 신선하고 청결관리하는것같음. 음식 순환이 느림. 식탁의 접시수거도 거의 안하는 느낌. 테이블에 포크나 스푼이 없는건 기본이고 음식의 종류가 한정적이면서 거의 현지인 위주같은 느낌. 리셉션 체크인시 발음을 알아듣기 힘들었고 방배정은 2층의 아주 끝자리에 미로같은 구조에서 엘리베이터 타고 오르내릴때 참 짜증이남. 2층방에서 창문너머로 바로 앞에서 사람들이 지나다니고 왔다갔다 하는 모습을 보며 이런 구조의 호텔은 처음이어서 참... 체크인전 선결제가 된것을 몰라서 메시지를 여러번 보내고 전화를 시도했지만 안받거나 답이 없어서 그냥 체크인전부터 기대하지 않았음. 다만. 바로 앞에 파고다가 보이고 야경이 볼만하고 공원 등 위치적으로는 좋았지만 밤에 시끄러운 단점이 있음. 침대 침구는 마음에 듦. 티비는 옆에 배치되어 티비암으로 움직여서 봐야함.

Translate

10

Wee

Dec 21, 2025

·

Stayed 4 nights

Excellent staff and location

2

Qing

Nov 3, 2023

·

Stayed 2 nights

I recently booked an executive suite based on the appealing photos showcasing a beautiful view. However, upon checking in, I was informed by the front desk that the room I had booked was not available. After consulting with a supervisor, they informed me that the room was now available, but it did not offer the promised view displayed in the room details. To my disappointment, the supervisor explained that the photo in the room details was actually taken from a bar within the building and was unrelated to the room itself. Furthermore, when I entered the room, I immediately noticed that the trash cans had not been cleaned, and there was a strong odor resembling urine near the door. This lack of cleanliness was disheartening and added to my overall negative experience during check-in. However, I must acknowledge that the location of the hotel is quite pleasant. In summary, my check-in experience was unsatisfactory due to the unavailability of the promised room with a view, the misleading photo in the room details, and the cleanliness issues within the room. Nonetheless, I appreciate the hotel's desirable location.

8

Mordechai

Mar 12, 2025

·

Stayed 2 nights

I initially booked a two-night stay at The Westin Xian but ended up leaving early and I’m glad I did. While the hotel has potential, it feels dated and poorly maintained. We reserved a large one-bedroom suite but were given a lower-floor room that required a long walk to reach. Since we were traveling with my elderly father-in-law, we requested a wheelchair, expecting a hotel of this caliber to have a good one. Unfortunately, the wheelchair was broken. Although they replaced it, the second one wasn’t much better. In contrast, the smaller room on a higher floor had a much better view and a more pleasant atmosphere. The hotel’s layout is inconvenient, with long walking distances and a lack of strategically placed elevators a major issue for guests with mobility concerns. On a positive note, the breakfast was good, but overall, the hotel needs significant updates to meet the expectations of a luxury stay. It’s not a terrible hotel, but for the price and brand, I expected much better maintenance and service.

10

Pei

Nov 19, 2025

·

Stayed 1 night

Rooms were clean and roomy, staff were friendly. Great location.

10

Nong

Oct 25, 2024

·

Stayed 4 nights

Excellent services, all staff are very friendly

10

Young Min

Jan 4, 2026

·

Stayed 3 nights

Perfect location for staying in Xi’an. Professional staffs and facilities. Wonderful food served for breakfast. 10/10

10

Boon Hoe

Dec 10, 2024

·

Stayed 5 nights

Good location. Walking distance to nearest mrt station. Everbright city just besides. Big shopping mall just opposite the road. Good friendly n approachable staff namely Hank Gao, Sissie Zhang, Kanari Ding n Marina.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Consistently praised central spot beside the Giant Wild Goose Pagoda, Datang Everbright City, and Joy City Mall, with easy walking and nearby metro access. Some rideshare drivers reportedly miss the entrance.

Related guest reviews

10

Yoland

Oct 13, 2025

·

Stayed 6 nights

Great hotel in central Xi’An next to the Giant Pagoda. Wonderful staff and service. Was not impressed with their restaurants for dinner.

8

Amos

Jun 5, 2025

·

Stayed 5 nights

Great and attentive service. Wonderful location - just outside the Giant Wild Goose Pagoda, Datang Everbright City and Joy City Mall. Room amenities was well appointed, furnishing could be refreshed though well maintained. Bed was comfortable. Breakfast was good with a descent amount of options.

10

Wee

Dec 21, 2025

·

Stayed 4 nights

Excellent staff and location

8

Chin Hong

Dec 6, 2025

·

Stayed 3 nights

Central location with a large shopping mall (Joy City) and Giant Wild goose and Tang City right adjacent.

10

Fuk

Nov 9, 2024

·

Stayed 6 nights

Very good experience. The hotel is within walking distances of many places of interest.

10

Rick

Oct 10, 2025

·

Stayed 3 nights

Really lovely place in all aspects. The only consideration is that DiDi drivers seem to miss it. If you say "Westin Hotel Lobby" right across from the Great Goose Pagoda you've got it! Gorgeous room, very friendly helpful staff.

10

Pei

Nov 19, 2025

·

Stayed 1 night

Rooms were clean and roomy, staff were friendly. Great location.

10

Young Min

Jan 4, 2026

·

Stayed 3 nights

Perfect location for staying in Xi’an. Professional staffs and facilities. Wonderful food served for breakfast. 10/10

8

Ashwin

Jun 11, 2025

·

Stayed 2 nights

Location is amazing. But rooms need some refurbishment.

10

Boon Hoe

Dec 10, 2024

·

Stayed 5 nights

Good location. Walking distance to nearest mrt station. Everbright city just besides. Big shopping mall just opposite the road. Good friendly n approachable staff namely Hank Gao, Sissie Zhang, Kanari Ding n Marina.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for quality and variety, including Chinese and Western options. Some guests found dinner restaurants unimpressive and noted buffet replenishment or tableware issues.

Related guest reviews

10

Sachiko

Mar 31, 2025

·

Stayed 1 night

私はオープン直後から止まっています。周りとの調和の美しさはかわりません。朝食は、コロナ前よりグレードアップした感じがします。

Translate

10

Yoland

Oct 13, 2025

·

Stayed 6 nights

Great hotel in central Xi’An next to the Giant Pagoda. Wonderful staff and service. Was not impressed with their restaurants for dinner.

8

Amos

Jun 5, 2025

·

Stayed 5 nights

Great and attentive service. Wonderful location - just outside the Giant Wild Goose Pagoda, Datang Everbright City and Joy City Mall. Room amenities was well appointed, furnishing could be refreshed though well maintained. Bed was comfortable. Breakfast was good with a descent amount of options.

4

HYEJEONG

Dec 26, 2025

·

Stayed 3 nights

식사는 신선하고 청결관리하는것같음. 음식 순환이 느림. 식탁의 접시수거도 거의 안하는 느낌. 테이블에 포크나 스푼이 없는건 기본이고 음식의 종류가 한정적이면서 거의 현지인 위주같은 느낌. 리셉션 체크인시 발음을 알아듣기 힘들었고 방배정은 2층의 아주 끝자리에 미로같은 구조에서 엘리베이터 타고 오르내릴때 참 짜증이남. 2층방에서 창문너머로 바로 앞에서 사람들이 지나다니고 왔다갔다 하는 모습을 보며 이런 구조의 호텔은 처음이어서 참... 체크인전 선결제가 된것을 몰라서 메시지를 여러번 보내고 전화를 시도했지만 안받거나 답이 없어서 그냥 체크인전부터 기대하지 않았음. 다만. 바로 앞에 파고다가 보이고 야경이 볼만하고 공원 등 위치적으로는 좋았지만 밤에 시끄러운 단점이 있음. 침대 침구는 마음에 듦. 티비는 옆에 배치되어 티비암으로 움직여서 봐야함.

Translate

10

Sachiko

Mar 25, 2025

·

Stayed 2 nights

大好きなホテルです。朝食がとても良いです。

Translate

8

Mordechai

Mar 12, 2025

·

Stayed 2 nights

I initially booked a two-night stay at The Westin Xian but ended up leaving early and I’m glad I did. While the hotel has potential, it feels dated and poorly maintained. We reserved a large one-bedroom suite but were given a lower-floor room that required a long walk to reach. Since we were traveling with my elderly father-in-law, we requested a wheelchair, expecting a hotel of this caliber to have a good one. Unfortunately, the wheelchair was broken. Although they replaced it, the second one wasn’t much better. In contrast, the smaller room on a higher floor had a much better view and a more pleasant atmosphere. The hotel’s layout is inconvenient, with long walking distances and a lack of strategically placed elevators a major issue for guests with mobility concerns. On a positive note, the breakfast was good, but overall, the hotel needs significant updates to meet the expectations of a luxury stay. It’s not a terrible hotel, but for the price and brand, I expected much better maintenance and service.

10

WAI CHUNG

Oct 1, 2024

·

Stayed 4 nights

我住行政樓層，環境寧靜及lounge 食物質素都滿意。

Translate

8

Hua

Apr 28, 2024

·

Stayed 2 nights

The location is very good and there is a wide range of food at breakfast Buffett, including Chinese and western cuisine. The room is outdated a bit but clean. I reserved a city view room but was given a room with sort of garden view. When I asked the hotel staff, I was told that the room with city view is generally noisy and it really sounds like an excuse. I just hoped that when checking in, they should’ve made it clear to me.

10

Young Min

Jan 4, 2026

·

Stayed 3 nights

Perfect location for staying in Xi’an. Professional staffs and facilities. Wonderful food served for breakfast. 10/10

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $189	2 $246	3 $237
4 $216	5 $164	6 $120	7 $120	8 $117	9 $120	10 $120
11 $120	12 $120	13 $128	14 $133	15 $149	16 $148	17 $148
18 $127	19 $127	20 $128	21 $128	22 $128	23 $115	24 $115
25 $115	26 $115	27 $115	28 $115	29 $115	30 $115	31 $115

The Westin Xi'an

About this property

Location

Room options

Executive Room, 1 King Bed

Presidential Suite, 1 Double Bed (View)

Westin, Family Studio, 1 Double Bed

Westin, Studio, 1 King Bed

Deluxe Room, 1 King Bed

Pagoda Suite, 1 Bedroom

Deluxe Suite, Club

Junior Studio Suite, 1 King Bed

Ambassador Suite, Club , 1 Bedroom Suite, 1 King

Executive Suite, 1 King Bed

Premier Room, 1 King Bed

Deluxe Room, 2 Twin Beds

Family Studio Suite, 2 Bedrooms

Pagoda Room, Club , 1 King Bed

Executive Room, 2 Twin Beds

Premier Room, 2 Twin Beds

Family Studio Suite

Guest reviews of The Westin Xi'an

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Xi'an

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $152	26 $136
27 $150	28 $143	29 $127	30 $130