Name: Holiday Inn Express & Suites - Detroit - Dearborn by IHG
Address: 6355 Mercury Drive, Dearborn, Michigan, United States of America, Dearborn, Michigan, US
Price range: $100–$247 per night
Rating: 8.57

What guests think

Across recent reviews of Holiday Inn Express & Suites - Detroit - Dearborn by IHG, guests often highlight easy access to Dearborn and Detroit attractions, while noting hallway noise and uneven breakfast quality.

Cleanliness is frequently praised, but some travelers encountered stained linens, missed housekeeping, or unpleasant odors. Service ranges from genuinely accommodating and professional to, in a number of reports, curt or unhelpful, with a few long or disorganized check-ins. Several reviews mention key card or door lock failures, and a handful report a sketchy surrounding area and vehicle break-ins. Expect a practical, no-frills stay with variability in upkeep and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with an indoor pool that some found clean and warm, while others reported cold or dirty water and missing towels. On-site parking is convenient, but several reviews cite key card or door lock failures and a few vehicle break-ins.

Related guest reviews

2

LaTassja

Mar 4, 2024

·

Stayed 1 night

My car was broken into, steering column damaged. Not driveable. Had to take an uber to an enterprise. This location has security cameras and a security guard yet three vehicles including mine was vandalized. At checkout the only thing they said was sorry this happened. Definitely thought they would have had some sympathy or compassion for my situation and reduced my bill.

10

Cherdaya

Nov 9, 2025

·

Stayed 1 night

Staff was nice, room was clean and pool was ok (kind of cold) .

4

Jessica

Jun 14, 2024

·

Stayed 3 nights

The hotel is new, but the staff is lacking in efficiency. The linen is not very clean, you can see stains on it. Also, the pool was filthy! One of the main reasons I booked this hotel was to utilize the pool and I couldn’t even swim. I honestly feel as though I should be credited for part of the price because I could’ve booked anywhere for my birthday weekend.

6

Kristin

Dec 5, 2022

·

Stayed 2 nights

Computer issues upon arrival prevented us from checking in right away, which was annoying because it was 8 pm and we had two kids with us. Towels were dirty in the room but otherwise it seemed generally clean. Pool was cold. Breakfast was good.

10

Dionna

Aug 30, 2024

·

Stayed 1 night

Excellent and great pool

4

Jackie

Feb 17, 2025

·

Stayed 1 night

The staff are rude. Never any towels by the pool. Even first thing in morning. Only one front desk staff.

10

angelina

May 23, 2025

·

Stayed 2 nights

The staff was great in breakfast time was always someone cleaning making sure all the guests had a good breakfast the rooms are clean the pool was warm and clean overall I will stay here again

2

Darrin

Apr 12, 2024

·

Stayed 1 night

Hotel was very dirty garbages not emptied no towels for the pool no care from the staff when I aided questions. Clerk just sat on his phone on a chair in the corner

2

Mohammed

Jul 13, 2025

·

Stayed 3 nights

Upon arrival we were informed about keys weren’t available due to earlier power outages. No heads up. We didn’t get them period. We stayed in there for three nights. Every time we returned from outside or even from pool we had to go to front desk for room access. Many times we had wait for staff 15 minutes. Things like toaster, pancake maker wasn’t working. Window blind is broken. Fire alarm went off several times on our second night. Apparently it was only my room and main panel wasn’t working. Asked for a meeting with the manager who was no show as per staff.

8

Mark

Jul 1, 2025

·

Stayed 3 nights

Their room key technology was down so the staff had to take us to the room for every time we came back to room. Inconvenience yes but they were very apologetic and courteous through it all.

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Cleanliness

Cleanliness receives frequent praise for tidy rooms and common areas, but reviews also report lapses such as stained linens, dirty bathrooms or carpets, and occasional odors. A few guests alleged pests and inconsistent housekeeping or missed room servicing.

Related guest reviews

2

Sophia

Jan 25, 2025

·

Stayed 3 nights

Terrible experience- extremely dirty- blood spots on sheets- no water pressure in the tap- extremely dirty carpet in the room- noisy - breakfast was off low quality- staff was not helpful

10

Kathy

Jul 15, 2025

·

Stayed 1 night

The property was well maintained and clean.

4

sergio

Jul 11, 2025

·

Stayed 4 nights

Shower drain clogged Room we not clean when we arrived Had to schedule room service Room does not get clean unless you ask beds were not made

2

Deedra

Apr 29, 2025

·

Stayed 4 nights

I told you this place has bed bugs. I really want my money back I have pictures

10

Weston

Jun 16, 2025

·

Stayed 1 night

The place was very nice and clean

4

Deedra

Apr 11, 2025

·

Stayed 1 night

I’d booked a stay from April 7th-10th! Everything was fine until I saw a BED BUG in my room. I HAVE PICTURES AS WELL! I was offered another room (420) and when I observed the bed in room (420), I saw blood stains on the pillow. (Another sign of bed bugs)! I left immediately! You sent it to me here

10

Beth

Nov 4, 2024

·

Stayed 2 nights

I loved the cleanliness and quiet and pleasant staff

10

Rhonda

Jul 6, 2025

·

Stayed 1 night

Super clean!

8

Luisa

Aug 16, 2024

·

Stayed 2 nights

Overall the stay was fine. However, I wasn't satisfied with the cleanliness of our room. The bathroom floor was dirty. The bed sheets, pillows, and towels had stains. The sofa that one of my kids was going to sleep on, also had a huge stain. So, we didn't even sit on it. We were only there for 2 nights, so we could deal with it, but definitely wouldn't stay there longer.

2

Ali

Sep 1, 2023

·

All we looked for was a one night stay in a clean room which this hotel was not able to provide. There were yellow streaks/stains on the duvet and bed sheets, and the replacements we got also had stains. Bathroom was not cleaned very well either, dirt/soap residue at the shower. There was a quite serious cleanliness issue with our room. We were not happy with our visit. Arrived in the evening and left as early as possible in the morning without even bothering with the breakfast.

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Rooms

Rooms are modern and generally comfortable with good beds and decent space, but several reviews cite noise from halls or adjacent rooms and maintenance issues like weak HVAC, broken or missing window shades, and low water pressure.

Related guest reviews

6

Megan

Jul 14, 2024

·

Stayed 1 night

The hotel was clean, the staff were kind, professional and attentive. The decrease in stars was only because everything was so loud. You can hear everything through the windows, everyone moving the floor above you, and for some reason every time a door was shut in the hallway you could hear it in the night. I am a sound sleeper but still woke up every time a door shut, it was that loud. I think the hotel was just built quick and cheap? Breakfast was offered in the morning. We didn’t eat there but it was nice that it was offered.

10

Whitney

Jan 25, 2025

·

Stayed 1 night

Room was very nice. Bed was comfortable. Hotel staff was friendly.

10

Hussam

Aug 8, 2025

·

Stayed 3 nights

Quiet, clean, and comfortable. I enjoyed my stay a lot.

8

Allison

Aug 26, 2025

·

Stayed 2 nights

I didn’t like how the ac barley worked my room was so hot and we set it to 60 degrees and the room temperature stayed the same

6

Adam

Jul 8, 2024

·

Stayed 2 nights

Property was nice, however room was missing curtains. Front desk mentioned it would be fixes while we were out for the day, but it was not. Otherwise, great property

4

Sylvestre Kengne

Jan 18, 2025

·

Stayed 3 nights

The swim pool was cool and amenities in the swim pool in the bad shape. While checking in, we had to change the room 3 times as the curtains were not working. Furthermore the door locker of the bathroom and the AC were not working properly. The waffle machine was not working

8

Chaz

Dec 24, 2023

·

Stayed 1 night

The heater in the room wasn’t working well so it was kind of cold in the room and the cold water runs very lightly they need to fix the water pressure on the sink

8

Michelle

Aug 5, 2025

·

Stayed 1 night

Beds are comfortable and good amount of space in the rooms. The breakfast was lacking...broken machines and quality of food was just ok. There is a nice little area to sit outside but it seems to be taken over by smokers, which is a bummer. I would stay ahain.

6

Vicki

Nov 5, 2023

·

Stayed 1 night

I did not like the fact thay the walls are thin. We were woken up at 7 a.m. by kids jumping and running around upstairs above our room. Parents should be more considerate when staying with kids.

8

Marcy

Sep 28, 2024

·

Stayed 1 night

Window shades did not work. Shower water pressure was very slow

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Service

Service is often friendly, welcoming, and accommodating, with staff frequently recognized by name. However, some guests reported curt interactions, long or disorganized check-ins, and slow follow-up on problems.

Related guest reviews

6

Sandra

Mar 19, 2023

·

Stayed 1 night

The check in was brutal took over 30 minutes and two of the rooms were late getting ready which was okay except for when i went back up to get the keys when rooms were ready they wanted ID all over again and since i had just been swimming i had no ID. The breakfast was good. The place was clean. Warned by staff not to park out back because cars get stolen.

2

Uday

Aug 4, 2025

·

Stayed 1 night

The lady on the front desk for the night shift was very rude. I took the room to use the restroom whenever I want. Guess what toilet was broken they didn’t do anything about it.

10

Travis

Oct 12, 2025

·

Stayed 1 night

This hotel was in a very safe location. It was very clean from the lobby, to our bathroom, to our room itself. The desk attendant was exceptionally friendly when we checked in and actually remembered us hours later when we returned from the theatre to ask how our show was.

10

Yesica

Aug 21, 2025

·

Stayed 1 night

Friendly and helpful staff. Room was clean. Breakfast options were good.

2

Sylvia

Sep 26, 2024

·

Stayed 1 night

I called the day before to inform the hotel that the card I put for the reservation was lost, I cancelled it and got a new card, which I was going to pay with. The girl told me it’s ok it shows you’re paying at checkin just bring your card and you’ll be fine. I got there Wednesday at 2:30 only to find out my reservation was cancelled. The girl said it was because they processed my card, the one that was lost, and it was invalid. I told her I don’t know why they would do that when I’m supposed to pay at check in first of all and secondly I called to inform them about my card situation. She said that’s their policy and that they called me, which they didn’t. Then the manager told her to tell me I could get another room for $100 more than my original one. I told her no it’s not right I booked the room, called to inform the hotel about my card situation so I shouldn’t have to pay more. She talked to the manager again who said no the price stands at $100 more. I ended up leaving and booking at a different location 20 minutes away. Keep in mind I drove 4 1/2 hours and this is how I got treated. The manager never came out to talk to me. I even called today to talk to her, left a message and I still haven’t received a call back.

8

Brandi

Aug 10, 2025

·

Stayed 1 night

Overall, I did not have anything bad to say about the property. Everything was clean. The staff was amazing. They were super courteous and it was a busy time so they didn’t have a room available, but they like rectified it super quick and I can see that they were working hard so couldn’t ask for anything better. I left my phone at the front desk and the clerk brought it up to me which was going above and beyond so good experience.

10

Courtney

Sep 17, 2024

·

Stayed 1 night

Very convenient for our travels. Welcoming staff, clean environment.

2

Darrin

Apr 12, 2024

·

Stayed 1 night

Hotel was very dirty garbages not emptied no towels for the pool no care from the staff when I aided questions. Clerk just sat on his phone on a chair in the corner

10

Tanner

Sep 19, 2023

·

Stayed 2 nights

The young guys at the front desk are amazing and helped with everything! Got in at 5:30a and wasn’t supposed to check in till 3 with my 2 young boys. The young man at the front desk went and checked some rooms and found me one to get in. So very thankful and will stay here again!

10

Arif

Aug 8, 2024

·

Stayed 2 nights

Our stay was great. The hotel was clean and the service was excellent. Zainab at the front desk was extremely helpful and accommodating. She went out of her way to provide us with good advice on shopping options and restaurants. The other service desk agents were very friendly and helpful as well. Overall, the stay was great. Rooms were very clean and comfortable. Even the bathroom and amenities were plentiful. It was great to have the free breakfast. Food was warm and always filled. The attendant at the breakfast was pleasant and easy to talk to. She was always smiling. Thank you for a great stay. We would highly recommend this Hotel.

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Location

Convenient to the Henry Ford Museum/Greenfield Village and an easy drive to downtown, with shopping and highway access nearby. Several reviews described a sketchy surrounding area and reported vehicle break-ins.

Related guest reviews

2

LaTassja

Mar 4, 2024

·

Stayed 1 night

My car was broken into, steering column damaged. Not driveable. Had to take an uber to an enterprise. This location has security cameras and a security guard yet three vehicles including mine was vandalized. At checkout the only thing they said was sorry this happened. Definitely thought they would have had some sympathy or compassion for my situation and reduced my bill.

10

Jonathan

Sep 3, 2024

·

Stayed 2 nights

Or stay was wonderful, stayed 2 night while visiting the Henry Ford museum and village. Check in was a breeze with friendly staff. Breakfast was simple but worth it not having to go out and buy breakfast. Selection of pancakes, cinnamon rolls, eggs, sausage and other options like cereals, toast with jams and peanut butter and other breads. Room was clean and comfortable no complaints. The Dove products in the bathroom was an added bonus. We’ll definitely stay here again if in the area

10

Sara

May 22, 2025

·

Stayed 1 night

Great stay, great location. Close to many stores for convenience

8

Eliza

Oct 2, 2024

·

Stayed 1 night

My husband and I were in Detroit for a concert and wanted a place to stay outside of Detroit. This holiday inn was a great choice. Only about 15 minutes from Little Caesar’s Arena, the area felt safe for the most part, hotel is very new and clean. We loved our room that we got at a reasonable price. Only downside was that the staff at the front desk was not the friendliest/ not great customer service

8

Amy

May 30, 2025

·

Stayed 5 nights

Staff was very friendly every encounter. Rooms were clean, spacious and quiet. Breakfast had warm and cold options- it’s a hotel breakfast. The only concern was there were multiple car window broke out 3 out of the 5 nights we stayed. We kept everything out of our vehicles and did not experience this personally. I did not want to have to put this because the hotel and staff were so wonderful but I would want to know when reading reviews.

10

Lorraine

Apr 21, 2025

·

Stayed 2 nights

Close enough to Detroit to visit ballparks

6

Eman

Mar 5, 2024

·

Stayed 1 night

The hotel is clean and nice but the area is unsafe the night we were there three cars were broke in for rubbery.thank God they didn’t touch our car.

10

William

Sep 9, 2024

·

Stayed 3 nights

The room was clean and comfortable. Parking at hotel was safe and convenient. The location provided easy access to Dearborn tourist sites as well as downtown Detroit.

8

Jenny

Nov 6, 2023

·

Stayed 1 night

Great option for an overnight stay. We attended a Little Caesar's Arena concert and used UBER to get to and from the venue. The area was a bit desolate but served our overall purpose.

8

Mary

Sep 5, 2024

·

Stayed 4 nights

Very convenient to Greenfield Village and Henry Ford museum. The area felt safe. The room was clean and comfortable

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Dining

Breakfast is commonly mentioned and generally solid with a decent variety, though reviews vary on quality. Multiple guests noted missing items or broken machines and mixed coffee experiences.

Related guest reviews

10

Jonathan

Sep 3, 2024

·

Stayed 2 nights

Or stay was wonderful, stayed 2 night while visiting the Henry Ford museum and village. Check in was a breeze with friendly staff. Breakfast was simple but worth it not having to go out and buy breakfast. Selection of pancakes, cinnamon rolls, eggs, sausage and other options like cereals, toast with jams and peanut butter and other breads. Room was clean and comfortable no complaints. The Dove products in the bathroom was an added bonus. We’ll definitely stay here again if in the area

10

James

Nov 24, 2025

·

Stayed 2 nights

Room, food, customer service was excellent. Great coffee which is rare in hotels.

8

Tatiana

Jul 30, 2025

·

Stayed 1 night

Rooms were clean breakfast poor

10

Yesica

Aug 21, 2025

·

Stayed 1 night

Friendly and helpful staff. Room was clean. Breakfast options were good.

8

Michelle

Aug 5, 2025

·

Stayed 1 night

Beds are comfortable and good amount of space in the rooms. The breakfast was lacking...broken machines and quality of food was just ok. There is a nice little area to sit outside but it seems to be taken over by smokers, which is a bummer. I would stay ahain.

10

Christina

Apr 20, 2025

·

Stayed 1 night

Very nice, clean, quiet. The staff was very nice. Very good breakfast too

10

Bruce

Aug 24, 2024

·

Stayed 3 nights

Well maintained. Great breakfast.

4

Kenneth

Jul 13, 2025

·

Stayed 3 nights

It was clean and close to the Henry Ford Museum. The keys didn't work consistently on the door. No hand soap, coffee or enough towels in the room. The breakfast was lacking gravey for the biscuits and no oatmeal. There was water leaking into the dining room during breakfast and one of the coffee machines were broken.

6

Giuseppe

Apr 15, 2024

·

Stayed 1 night

Clean, modern building. Room clean & comfortable. Service acceptable. Breakfast poor. Hot food lukewarm, reheated taste.

10

Alan

Aug 29, 2024

·

Stayed 3 nights

We thoroughly enjoyed our 3 night stay. Hotel was very comfortable and a great staff. Breakfast was excellent.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$118
March	$115
April	$121
May	$131
June	$128
July	$140
August	$143
September	$139
October	$154
November	$116
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $111	10 $111	11 $180	12 $191
13 $107	14 $132	15 $128	16 $128	17 $120	18 $156	19 $164
20 $111	21 $128	22 $140	23 $137	24 $144	25 $154	26 $156
27 $108	28 $138	29 $129	30 $120

Su	Mo	Tu	We	Th	Fr	Sa
				1 $127	2 $166	3 $150
4 $100	5 $116	6 $137	7 $136	8 $107	9 $138	10 $138
11 $111	12 $137	13 $156	14 $149	15 $171	16 $164	17 $247
18 $113	19 $121	20 $117	21 $117	22 $121	23 $137	24 $140
25 $106	26 $106	27 $107	28 $107	29 $103	30 $117	31 $140

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Monthly average prices

About this property

Location

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What guests think

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