Hotel Victor Hugo

Top

Friendly staff. Very helpful

FEMALE TRAVELLERS DO NOT STAY HERE, IT IS UNSAFE! I was a lone woman traveller staying at this hotel. A male in the next-door room started playing the words: "Neighbour, do you want to have sex for 200 euros?" by using Siri, through the wall, at around 11:30pm. He then left his room and waited for long periods outside my door, alternating between playing the words on Siri, and standing in silence, breathing heavily, listening to me. The male receptionist was the rudest and most unhelpful person in customer service that I have ever come across. I told him what had happened and that I was frightened and unsafe, and that he needed to move me to another room. He just shrugged and said he couldn't because the hotel was full. He did NOT ask if I was ok, he did NOT ask if he should call the police, and he did NOT ask if he could help me. It would have been really easy for him to ask a male occupant to swap rooms with me, but he didn't even bother. Throughout this whole conversation he had his (male) friend on a phone call, on loudspeaker, who was listening and starting laughing at my distress. The receptionist said he would go upstairs and check - whatever that meant. Anyway he came down a couple of minutes later, and said: ''There is nothing I can do, *I'm* not the one making the threats to you.'' I had to find another hotel and leave at 1am because I was unsafe. When I checked out, the receptionist didn't even look up from playing games on his phone.

I never stayed at the hotel. I booked and in less than 24 hrs my plans were change by the person I was to visit. I asked for a special accommodation to change my reservation to another location but the reservation site said the hotel never responded. I know it was a non refundable rate but it was booked 6 weeks in advance. Some thing could have been done to help the situation. And now you ask me to review a place that doesn’t even know I never was there.

Good convenient hotel, allowed early check in, many thanks Had someone come in our room by mistake twice, I believe the first time they didn’t know we checked in and second was maybe room service? They did apologise. Also both soap dispensers completely empty. So make sure to buy some soap for your stay. Bed was very clean and super comfortable. Had an amazing sleep!:)