Apartamentos Suites Santa Cruz

Proximity to old city

Great location tucked away on a quiet alley. Room was pretty but very basic. Met our needs for a 1-night stay before flying home. Staff were wonderful and helpful!

Lots of empty gestures. Horrid smell in room. Very misleading advertising. Unfortunately poor experience from start to finish.

Spacious clean room

Broken Wi-Fi: The Wi-Fi did not work at all during my two-day stay. When I reported the issue, the staff said they had “requested a technician,” but their tone suggested no one would actually come to fix it. When I asked for an ETA, the response was simply like I don’t know. Cleanliness Issues: The apartment was not very clean. It felt quite dated, and the bathroom in particular had an unpleasant odor, similar to urine. Staffing & Service: It seems the staff are shared with the nearby Halo Hotel. Even though I called 30 minutes in advance as instructed, I still had to wait outside for 10 minutes before someone arrived. There was no on-site staff presence and no room service provided during the stay.