Name: Holiday Inn Express Augusta Downtown by IHG
Address: 444 Broad Street, Downtown Augusta, Augusta, Georgia, United States of America, Augusta, Richmond County, US
Price range: $99–$198 per night
Rating: 8.13

What guests think

At Holiday Inn Express Augusta Downtown by IHG, guests praise friendly staff, a downtown location with gated parking, and spacious rooms, while noting renovation noise, mixed cleanliness, and facility issues like occasional pool closures, broken ice machines, or confusing parking.

Breakfast ranges from hot and well tended to inconsistent, with reports of missing items, expired milk, or a morning without service. The setting is handy for Riverwalk, the arena, and AU, though several guests felt the surrounding blocks were rough or quiet after hours. Expect friendly service and convenience, with occasional trade-offs in maintenance and noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Gated entry and secure parking are mentioned often, and the outdoor pool is a plus when open. Renovations and recurring issues such as pool closures/cleanliness, broken ice machines, dim elevators, and some parking confusion are noted.

Related guest reviews

8

Melissa

Jan 3, 2025

·

Stayed 1 night

It was unclear where the parking lot was and there was a lot of construction equipment and debris everywhere

10

Trishcelle

Apr 5, 2024

·

Stayed 2 nights

The only issue I had was the pool was dirty and my son couldn’t swim. We did have to wait for towels also. Maybe 15 mins so it wasn’t bad. Overall comfortable and clean is what matters. The staff was on their job. I would definitely stay again.

10

Ronald

Aug 27, 2025

·

Stayed 1 night

In general, the property itself is in very good condition. However, the inside of the elevators are quite dark. I suggest that either brighter wall coverings or lights be used in the future.

6

Elizabeth

Jun 18, 2024

·

Stayed 1 night

Check in was not good; very slow and they couldn't seem to get anything right. We came to this hotel because there was a pool; however, they said the pool wasn't open although it looked perfectly fine. My grandkids were really looking forward to swimming. The girl at checkout couldnt explain why the pool wasn't open and she was extremely rude. The room was fine; no complaints there.

8

Elizabeth

Jun 13, 2023

·

Stayed 2 nights

All of the staff members we encountered were very nice. I mentioned to one of the house keepers when he was checking to see if we needed anything that a light was out and within 2 mins a maintenance worker was there changing the bulb. The hotel was clean. The pool area was nice and clean with plenty of chairs and tables.

10

Jean-Pierre

Jun 24, 2025

·

Stayed 2 nights

I've stayed at this hotel before, and I love it each time. I love the continental breakfast and my kids love the pool. I would definitely stay here again.

10

Meredith

Jun 22, 2025

·

Stayed 3 nights

It was great stay only one hiccup and one empolyee said the pool was closed when it wasnt

8

Amy

Jun 28, 2024

·

Property was dirty and the pool wasn’t working. Staff were nice.

8

William

Jun 8, 2024

·

Stayed 1 night

The hotel is located right on Broad Street next to the lively downtown area with plenty of shops and events. However, it is far enough away from the center of it all that it is still quiet. You seem to need a card to get into even the main entrance and most of the parking is gated which was a nice surprise. The people working there were super nice. The complimentary breakfast was good with plenty of protein options rather than just fruit and carbs like some places. The wifi was fast and reliable and the air conditioning was superb. The building itself is a little rough around the edges with some tears in the carpet, patches on the walls, the bathroom mirror was recessed into the wall a bit, and a crack in the shower. Despite this wear, nothing felt dirty or neglected somehow; it's just a building and things get old. I would stay here again if I come back to Augusta.

10

Ms.

Dec 2, 2024

·

Stayed 1 night

I liked the fact that you had to use a key card to get inside of the gate

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Cleanliness

Feedback is mixed: many guests found rooms and common areas very clean, while others reported dirty floors, stained or unclean linens, and inconsistent housekeeping.

Related guest reviews

6

Teresa D

Sep 19, 2025

·

Stayed 3 nights

The inside was very clean. Outside needs some help. There was no trashcan in room, just tiny one in bathroom. Lighting is very dim in room and bathroom. No top for ice bucket. One bath towel smelled like body odor. Metal bed frame made horrible noise.

6

Ruby

Nov 18, 2024

·

Stayed 2 nights

When we entered to check in, people were talking and no one looked up to say hello. After we did check in, one of our rooms was Not cleaned. It was extremely noisy and we spoke to front desk. The only staff that was incredibly friendly and helpful was the kitchen guy Horace. He welcomed us with a big smile and was wiping down tables and talking with all the guests. I was very disappointed with my experience

4

Todd

Feb 17, 2025

·

Stayed 2 nights

Thin walls, noise from neighboring rooms and floors were disruptive. Floors in room and hallways were dirty. In a rough part of downtown. But staff was nice. So we left a day early and moved to the Marriott, which was well worth the higher price.

4

Latanya

Aug 4, 2025

·

Stayed 1 night

Friendly staff.Sheet was stained, chair stained

4

Debdatta

Aug 12, 2023

·

Stayed 1 night

Old ,dirty and smelly

8

Lauren

Jul 7, 2024

·

Stayed 1 night

We had two rooms 7 people total but only had 4 bath towels. Was told there were no more available. Also carpet in one room could stand a cleaning. Small speck of what appeared to be blood on a sheet. The other room had a crack in the shower wall.

8

Amy

Jun 28, 2024

·

Property was dirty and the pool wasn’t working. Staff were nice.

6

Maggie

Oct 11, 2025

·

Stayed 1 night

The floors in the room were really dirty and turned the bottoms of our feet black and there wasn’t good water pressure in the shower. Other than that, it was alright.

10

Brad

Nov 25, 2025

·

Stayed 1 night

Breakfast made the stay! Very clean room, passed the white sock test.

4

Althea

Dec 4, 2025

·

Stayed 2 nights

This place did not meet my expectations, I had issues with the first room, it was pet hair on the sofa and there's no light to really see so i used my light on my phone and i wasn't about to sit on that... It was NASTYYYY! So I explained it to the staff and they got me into another suite and it was just as bad, Me being me, checking the sheets and pulling covers back and the young lady she helped me pulled them back, she said she do the same thing and she understood, so come to find out the sheets wasn't clean it was hair and trash and spots on the sheets and hair in the tub.. NEVER EVER AGAIN! I CAN NOT RECOMMENDED THIS HOTEL. BUT THE STAFF WAS AMAZING... VERY PROFESSIONAL. AND THEY HANDLED THEIR BUSINESS AND ACCOMMODATED FOR MY STAY. WAS GOING TO STAY FOR 2 DAYS BUT NO THAT ONE WAS ENOUGH... TO THE SUPERVISOR OVER HOUSECLEANING, PULL THEM HOUSE CLEANERS TO THE SIDE AND LET THEM KNOW HOW UNACCEPTABLE NOT PULLING DIRTY SHEETS FROM THE BEDS.. IT'S NASTY! WHEN THEY DON'T DO THEIR JOB IT MAKES THE WHOLE BUSINESS LOOKS BAD... that was just as bad as the first suite....

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Rooms

Rooms are generally spacious and comfortable, though some feel basic or dated amid ongoing renovations. Several guests report noise from thin walls or AC and maintenance issues like cracked tiles or loose fixtures; Wi-Fi hiccups occurred occasionally.

Related guest reviews

8

Lexus

Oct 12, 2025

·

Stayed 1 night

Good overall, but rooms are very basic.

10

Dominique

Nov 3, 2025

·

Stayed 4 nights

Room very spacious and the employees were very friendly

8

Kathy

May 31, 2025

·

Stayed 2 nights

Very clean & contemporary room. Internet was not working first day of stay; otherwise, staff was very nice & we enjoyed our time there.

8

veronique

Feb 8, 2024

·

Stayed 2 nights

Big crack in the tub/shower. Train goes thru twice at night.

10

Tiffany

Nov 9, 2025

·

Stayed 1 night

Standard chain hotel with huge comfortable rooms and excellent front desk staff.

8

Valarie

Dec 12, 2024

·

Stayed 1 night

The hotel is undergoing renovations, and it was a bit noisy. The noise ended at 6 pm and did not start until 9 am. This was reasonable. I stayed in one of the updated rooms. It was clean and comfortable. The artwork was not up yet, so it was a bit stark. The results should be great.

8

Doina

Mar 3, 2024

·

Stayed 1 night

Check in was great. Staff was very friendly. The hotel is older and needs some updating. Cracked tile in shower. Toilet was not secure. Chair in room was broken. I will say the bed was comfortable which is a plus. We were in town to see a concert, so hotel was very convenient to that. Overall the hotel is okay if you’re staying for a quick visit.

8

Adrian

Apr 18, 2024

·

Stayed 1 night

The hotel was better than expected. Breakfast was great, one of the best on our holiday. Slight negative was the air conditioning unit in our bedroom which made a loud noise and didn’t ever switch off! This made sleeping difficult.

4

Ryan

Jun 15, 2025

·

Stayed 1 night

Fine hotel, clean and good shower. Super thin walls though…had constant noise going on throughout the hotel through the night and didn’t get any sleep. Also awoke to what sounded like someone KICKING A BARREL DRUM OR WATER HEATER DOWN THE HALLWAY. It was so loud that’s the only way I could describe it, which in theory wouldn’t make sense. I’ve never been so startled in my life at a hotel…AND THEN TO HAVE IT HAPPEN TWICE?! Also, the air conditioning unit in the room was incredibly loud if you turned the room down past 73…IN JUNE. I awoke in a nice pool of sweat to the thunderous booms and was about ready to just call it a night and drive two hours back to Atlanta. The staff overall was very nice however and I enjoyed my stay in the city. The hotel…well, another story.

10

Cheri

Sep 2, 2025

·

Stayed 1 night

This hotel was clean, modern and up to date. However our king size bed seemed a little worn. When lying down, a person tended to roll into the middle of the bed. The outside patio area was clean and quiet. It was a great evening for us to sit outdoors.

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Service

Service is frequently praised as friendly and accommodating across front desk and breakfast teams. Still, guests report occasional slow or disorganized check-in, reservation mix-ups, and limited overnight staffing.

Related guest reviews

2

Cathy Simon

Jan 3, 2025

·

Stayed 3 nights

My plans are to never stay at this property again. I was there for three days and only got a minimal of three hours of sleep each night from Thursday to Saturday. They would not accommodate our move me to another room. I was not informed that there was construction going on at the hotel. The front desk Inez never followed up with me on any questions that I had for her. I asked to speak for general manager she gave me a card and the phone number ring right back to the front desk. I never had a chance to speak with the general manager. She would never tell me when Norman R would be in or able to speak with me. we checked out of the hotel this morning and we hope to never return to this property ever again. We will let everyone know of the bad experience that we had on social media.

10

Sally

May 2, 2025

·

Stayed 2 nights

Very friendly and helpful staff. Clean room. Clean common area. Decent hot breakfast. Hot coffee all the time. Would definitely recommend!

10

Will

Mar 27, 2024

·

Stayed 1 night

I was traveling with coworkers and had a long day after a convention and we were greeted with incredible service with a smile by Tuttie. She energized us with her humor, conversation, and her positive attitude. There was a minor issue with our credit cards at first, but she was able to find a workaround and didn’t have us waiting for long. The property was in great condition and the complimentary breakfast was hot and fully stocked. A true gem of a property especially with people like Tuttie working there.

2

Randall

Feb 2, 2025

·

Stayed 1 night

When we arrived to check around 5:30 p.m. our room wasn't ready!I The hotel was under renovation! So we went out for the evening they gave keys cards & said our room would be ready when we came back! They double booked the room! We walked into to someone else in the bed! They eventually got us another room! When i asked for a manager they claimed they're wasn't one on duty! They staff acted obviously to the whole situation! I will never stay here again!

10

Coretta

Jul 28, 2025

·

Stayed 2 nights

Ebony and Osha at the front desk are amazing, greetings with a sincere smile, friendly, professional and has exceptional hospitality. My stay along with my families was awesome. Also Haraoce during the hours of serving breakfast has a wonderful personality, full of joy and good laughter… He made our stay one to remember, all the food fresh and hot. Great sense of urgency. All the staff here deserve a raise increase because they go over and beyond to get the job done…. And a Job Well DONE at that!!!! I will recommend all my family and friends visiting to stay here, from my experience. Thank you to all the staff for all your hard work and efforts in making our stay comfortable and welcoming.

10

David

Feb 10, 2025

·

Stayed 1 night

Gotta say it... we're glad Latasha was on duty when we checked in! Lots of goofy things messing up with the key cards and the parking gate, etc. she handled it all with grace, courtesy, and respect. Very pleasant experience!

4

Yekaterina

Sep 29, 2025

·

Stayed 4 nights

Front desk staff was not very responsive. We were also given a room without black out blinds installed and the lights from the parking lot shining into the room. I booked a room almost a year in advance. And I think I was assigned one at the last minute. But close to transition and very convenient for Augusta 70.3. Clean… I guess to Be expected from 3 star hotel. We just had a really bad check in experience and the lack of a black out blind just topped it off.

10

Jack

Jan 22, 2025

·

Stayed 1 night

Great hotel. Very clean. Staff weee extremely friendly and helpful. Would recommend to anyone staying in Augusta.

10

Keisha

Aug 8, 2025

·

Stayed 1 night

Kim in food service did am outstanding job ensuring we were well tended to during the complimentary breakfast. Honestly she went way above and beyond and deserves a spot bonus and/or raise, as she is one of the main reasons we'll probably return. Ebony in guest service did a great job as well! The hotel is in a pretty good location, convenient to AU and not too far from better shopping. The downtown Augusta area has many vacant storefronts, which is not ideal, but that's not the hotel's fault.

8

Kristin

Nov 1, 2024

·

Stayed 1 night

Only one person was working the front desk and we had to wait about 15 minutes just to check in. The cook was very friendly and proud of his breakfast which was simple and delicious.

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Location

Downtown location is walkable to the Riverwalk, arena, restaurants, and AU, with quick access to major roads. Several reviews note the surrounding area feels rough or deserted at times; gated access helps guests feel more secure.

Related guest reviews

10

Suzanne

May 11, 2025

·

Stayed 1 night

We went to Augusta because of the James Brown connection. Unsure what to expect. The town is definitely on the up. A little rough around the edges, but safe and walkable in downtown, even at night. Hotel is within walking distance of the museum, riverwalk, bars and restaurants. The property is clean, comfortable and well appointed. Would stay again.

10

richard

Aug 10, 2025

·

Stayed 1 night

All of the employees nice and professional. The breakfast crew were extremely friendly and took care of all of our needs. This hotel is on the far end of Broad St, but never felt unsafe and was convenient to walk for events, dining, and shopping.

10

diane

Apr 21, 2025

·

Stayed 1 night

Felt area was not safe. No good places to eat.

10

Kristi

Apr 25, 2025

·

Stayed 2 nights

I didn't like the surroundings, but it was convenient and very clean.. Staff was super friendly.

10

Helen

Apr 21, 2025

·

Stayed 1 night

Rougher downtown area. But 2 blocks away was gorgeous plantation type houses and clean . Riverfront was excellent

8

Kevin

Oct 4, 2024

·

Stayed 1 night

Good hotel and perfect for a downtown stay.

8

William

Jun 8, 2024

·

Stayed 1 night

The hotel is located right on Broad Street next to the lively downtown area with plenty of shops and events. However, it is far enough away from the center of it all that it is still quiet. You seem to need a card to get into even the main entrance and most of the parking is gated which was a nice surprise. The people working there were super nice. The complimentary breakfast was good with plenty of protein options rather than just fruit and carbs like some places. The wifi was fast and reliable and the air conditioning was superb. The building itself is a little rough around the edges with some tears in the carpet, patches on the walls, the bathroom mirror was recessed into the wall a bit, and a crack in the shower. Despite this wear, nothing felt dirty or neglected somehow; it's just a building and things get old. I would stay here again if I come back to Augusta.

10

Sabrina

Jul 7, 2024

·

Stayed 1 night

Great affordable hotel choice in the heart of downtown.

10

Keisha

Aug 8, 2025

·

Stayed 1 night

Kim in food service did am outstanding job ensuring we were well tended to during the complimentary breakfast. Honestly she went way above and beyond and deserves a spot bonus and/or raise, as she is one of the main reasons we'll probably return. Ebony in guest service did a great job as well! The hotel is in a pretty good location, convenient to AU and not too far from better shopping. The downtown Augusta area has many vacant storefronts, which is not ideal, but that's not the hotel's fault.

10

ROBIN

Apr 6, 2025

·

Stayed 2 nights

Nice and clean hotel. Great breakfast. Close to rivewalk

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Dining

Breakfast often earns compliments for being hot and well tended by staff, with decent variety. Others found it inconsistent, citing items missing or expired, limited selection, or a morning when breakfast wasn’t available.

Related guest reviews

10

Sally

May 2, 2025

·

Stayed 2 nights

Very friendly and helpful staff. Clean room. Clean common area. Decent hot breakfast. Hot coffee all the time. Would definitely recommend!

6

Dean

May 30, 2025

·

Stayed 1 night

The pictures on site of breakfast are a bit misleading. Was no Yogurt in cooler. Fruit was apples only. Just average and had higher expectations after seeing photos.

8

Makeshia

Sep 11, 2024

·

Stayed 1 night

It was a comfortable one night stay. I must say the one breakfast cook was an Awesome, Friendly, Hard working man, who went above and beyond to make evry visitor satisfied with the continental breakfast. He was an Awesome hustler in keeping the food on the Bar.

4

Jessica

Feb 3, 2025

·

Stayed 1 night

There was no breakfast service provided. There were coffee urns but the creamer containers were empty. We were in a rush to get to an event in the morning and were counting on being able to grab a quick breakfast at the hotel as advertised. Parking is behind a locked gate and signage on hotel door to deter people seeking public restrooms makes it seem there are security issues in the area too.

6

Yiming

Jun 6, 2025

·

Stayed 1 night

The facility is nice and clean, the staffs are helpful. However, Augusta downtown feels quite deserted in a normal day, even though it’s where all these recommended tourist attractions are, like Riverwalk and the Morris Museum of Art, etc. The biggest complaints I have is the breakfast — the milk they put out (in the refrigerator) had past expiration by one day. The one I opened had visible signs of turning bad. I threw it away, and just had some bacon, sausage and scrambled eggs, and I still ended up having stomach problems and had a couple of runs for the restroom an hour later.

10

Terrance

Jul 12, 2024

·

Stayed 4 nights

Everything was perfect. Check in went seamless. Room was spacious. Air was a little stuffy but thats minor as ac blew cold. Good breakfast selection (grits, eggs, omelets turkey sausage ,etc). Room service was prompt. All in all good experience

8

Juliana

Dec 9, 2025

·

Stayed 3 nights

Stay was good hotel not to noisy, breakfast lacked flavor and eggs were artificial. Staff was friendly and helpful

8

Michael

Sep 18, 2025

·

Stayed 1 night

Breakfast was huge bummer they were out of everything but everything else was decent.

10

Jacob

Mar 14, 2024

·

Stayed 1 night

Great location on the Riverwalk and near the restaurants/bars. Great breakfast and staff

10

Brad

Nov 25, 2025

·

Stayed 1 night

Breakfast made the stay! Very clean room, passed the white sock test.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$100
February	$116
March	$125
April	$293
May	$116
June	$122
July	$138
August	$119
September	$129
October	$121
November	$108
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $140	16 $139	17 $117	18 $130	19 $148
20 $115	21 $109	22 $115	23 $115	24 $126	25 $198	26
27 $162	28 $108	29 $117	30 $121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $169	2 $169	3 $148
4 $108	5 $110	6 $118	7 $118	8 $100	9 $121	10 $117
11 $114	12 $104	13 $114	14 $130	15 $103	16 $123	17 $120
18 $108	19 $105	20 $111	21 $108	22 $107	23 $171	24 $113
25 $105	26 $103	27 $108	28 $108	29 $99	30 $116	31 $116

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed (Leisure)

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

Standard Room, 2 Queen Beds

Standard Room

Standard Room, 2 Queen Beds, Accessible (Mobility)

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Mobility)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Augusta Downtown by IHG

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