Hotel Mousai - Adults Only Puerto Vallarta
452 $US
/nuit
Moyenne pour novembre
Prix pour Hotel Mousai - Adults Only Puerto Vallarta
Sélectionnez les dates pour voir les prix et les disponibilités
452 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Hotel Mousai - Adults Only Puerto Vallarta, les prix par nuit s'élèvent en moyenne à 322 $US pendant le mois le moins cher (octobre) et à 591 $US pendant le mois le plus cher (mars), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 484 $US |
| février | 520 $US |
| mars | 591 $US |
| avril | 490 $US |
| mai | 462 $US |
| juin | 432 $US |
| juillet | 417 $US |
| août | 391 $US |
| septembre | 445 $US |
| octobre | 322 $US |
| novembre | 452 $US |
| décembre | 520 $US |
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nov. · 452 $US
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Le plus cher : mars (env. 591 $US)
Le moins cher : octobre (env. 322 $US)
À propos de cet établissement
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures, courts de tennis extérieurs et un centre d...
Équipements
Prenez le temps de vous détendre dans le centre bien-être de l'hébergement. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 4 piscines extérieures, courts de tennis extérieurs et un centre de remise en forme. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et un personnel polyglotte. Si vous devez organiser une réunion à Puerto Vallarta, faites confiance à ce complexe touristique qui dispose d'espaces événements mesurant 261 mètres carrés et comprenant un espace de conférence et des salles de réunion. En échange d'un supplément, l'hébergement propose une navette vers et depuis l'aéroport (24 h/24) et un parking avec voiturier se trouve dans l'enceinte de l'hébergement.
Repas
Laissez-vous séduire par les spécialités Cuisine japonaise de Hiroshi - Japanese, l'un des 9 restaurants de ce complexe touristique ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Pour un moment de détente, faites halte dans l'un des 5 bars/lounges ou des 2 bars en bord de piscine de l'hébergement. Un petit déjeuner complet est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément.
Chambres
Passez un séjour comme il se doit dans une des 14 chambres avec une décoration personnalisée de l'hébergement et profitez des nombreux équipements à votre disposition, notamment des bains à remous privés en plein air et une télévision à écran plat. Les chambres sont dotées d'un balcon. Des chaînes par satellite et un lecteur de DVD assurent votre divertissement, alors que l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le monde. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant Hotel Mousai Puerto Vallarta Adults Only à Puerto Vallarta (South Zone), vous serez à 1 min en voiture de Plage de Garza Blanca et à 5 min de Playas Gemelas. Ce complexe touristique au bord de la plage se trouve à 4,3 km de Playa Mismaloya et à 5,4 km de Zoo de Puerto Vallarta.
À proximité
Baie de Banderas(0.1 miles)
Plage de Garza Blanca(0.2 miles)
Plage Palmares(0.4 miles)
Plage Esmerelda(0.5 miles)
Plage de Punta Negra(0.9 miles)
Playas Gemelas(1.8 miles)
Plage Estaca(2.8 miles)
Playa Mismaloya(2.9 miles)
Plage Conchas Chinas(3.1 miles)
Plage de Lindomar(3.1 miles)
Zoo de Puerto Vallarta(3.4 miles)
Olas Altas(4 miles)
Playa de los Muertos(4 miles)
Los Muertos Pier (jetée)(4 miles)
Scènes de Divertissement Act ll(4.4 miles)
L'aéroport principal le plus proche est : Aéroport international Licenciado Gustavo Diaz Ordaz (PVR)(12.5 miles)
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Emplacement
Carretera a Barra de Navidad KM 7.5, South Zone, Mismaloya, Puerto Vallarta, Puerto Vallarta, Jalisco, Mexique
Baie de Banderas (0.1 miles)
Plage de Garza Blanca (0.2 miles)
Plage Palmares (0.4 miles)
Plage Esmerelda (0.5 miles)
Plage de Punta Negra (0.9 miles)
Playas Gemelas (1.8 miles)
Avis des voyageurs sur Hotel Mousai - Adults Only Puerto Vallarta
9.4
Superbe
Basé sur 1 000 avis vérifiés
Qui séjourne ici ?
Affaires
1%
Couples
82%
Familles
4%
Groupes
7%
Solo
3%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel Mousai - Réservé aux adultes Puerto Vallarta, les voyageurs louent la vue imprenable sur la jungle et l'océan, les suites élégantes et spacieuses avec jacuzzi, ainsi que le personnel remarquable, tout en signalant des frustrations récurrentes liées aux ventes agressives de programmes de fidélité, aux offres de forfaits tout compris complexes et aux problèmes occasionnels de construction ou d'entretien.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel Mousai - Réservé aux adultes Puerto Vallarta, les voyageurs louent la vue imprenable sur la jungle et l'océan, les suites élégantes et spacieuses avec jacuzzi, ainsi que le personnel remarquable, tout en signalant des frustrations récurrentes liées aux ventes agressives de programmes de fidélité, aux offres de forfaits tout compris complexes et aux problèmes occasionnels de construction ou d'entretien.
Les piscines à débordement sur le toit et le spa sont très appréciés, bien que les piscines ferment tôt et que la plage soit petite et rocheuse en contrebas. La qualité de la nourriture est largement saluée dans plusieurs restaurants, mais les réservations et les suppléments pour les articles haut de gamme peuvent décevoir. L'emplacement est serein et isolé de la ville, avec un accès en navette sur l'ensemble du complexe sur le flanc de la colline. Attendez-vous à une escapade luxueuse réservée aux adultes, avec un excellent service et des commodités, ainsi qu'une certaine pression commerciale et des détails à lire attentivement.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines à débordement sur le toit et le spa reçoivent constamment des éloges ; des navettes relient les différentes zones du complexe sur le flanc de la colline. Certains soulignent les heures de fermeture des piscines et une petite plage rocheuse ; des travaux de construction sont parfois audibles.
Avis de voyageur à ce sujet
10
Jezer
18 sept. 2025
·
A séjourné 3 nuits
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Kayhan
16 avr. 2024
·
A séjourné 3 nuits
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
The property gives you the beauty of the jungle behind and the ocean in front. The rooftop pool has the most mesmerizing view.
10
veronica
18 août 2025
·
A séjourné 1 nuit
Tienen una alberca espectacular en la torre norte y una verdadera lástima que la cierren a las 7 pm Debería de aprovechar el sunset y cerrarla más tarde!!!
Tienen una alberca espectacular en la torre norte y una verdadera lástima que la cierren a las 7 pm Debería de aprovechar el sunset y cerrarla más tarde!!!
10
Alejandro
3 janv. 2025
·
A séjourné 5 nuits
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
10
Demarquez
12 oct. 2025
·
A séjourné 1 nuit
My wife and I had an exceptional time here, everything was great, food, service, room, bed, and the trolly that gets you around the property! Will definitely be back again!
My wife and I had an exceptional time here, everything was great, food, service, room, bed, and the trolly that gets you around the property! Will definitely be back again!
10
JD
29 juin 2025
·
A séjourné 2 nuits
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Maria
1 avr. 2025
·
A séjourné 4 nuits
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
We just returned from our second trip to Hotel Mousai. The food and service are excellent. The check in was quick and easy and the property is clean and well kept. There is construction at the beach that can be heard from your room. Other than that, the stay was perfect.
10
Terry Durrell
22 mars 2025
·
A séjourné 4 nuits
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
Stunning views and top notch service. Everyone was wonderful from the room staff, bell boys and desk attendants to the personal concierge. Would definitely recommend. Make sure you hit the rooftop bar and pool on the north tower!!
10
Grace KuiDuk
26 oct. 2025
·
A séjourné 3 nuits
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
Everything fantastic!!!!! Especially, rooftop infinity pool is amazing!
10
Elizabeth
16 oct. 2025
·
A séjourné 3 nuits
Amazing property all around a great experience the spa is a must.
Amazing property all around a great experience the spa is a must.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La plupart des clients décrivent la propriété et les chambres comme impeccables et bien entretenues. Quelques-uns signalent des problèmes d'entretien ou d'hygiène tels que de la moisissure, des fuites ou des problèmes de mini-bar/frigo qui semblent isolés.
Avis de voyageur à ce sujet
10
zepyur
5 nov. 2024
·
A séjourné 4 nuits
Amazing service super clean
Amazing service super clean
10
Amber
20 mai 2025
·
A séjourné 2 nuits
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
The service, food, and staff were a 10/10 across the board. The only issue we experienced during our visit was the broken fridge we had in our room. It was also forming some kind of mold on the drinks that were on the top shelf, I’m assuming from condensation. Didn’t bother us at all but it would probably bother someone in the future. We will absolutely be back as soon as possible and we can’t thank everyone in the establishment enough for an amazing trip/birthday. Thanks again!
10
Raymond
16 nov. 2025
·
A séjourné 2 nuits
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
I loved our stay at this hotel. So spotless, so impressive from the moment we arrived. Staff was very personable and professional. We felt VIP our entire stay
10
Elisa María
24 mai 2025
·
A séjourné 4 nuits
Simplemente fenomenal. Nunca me había hospedado en un lugar tan lujoso, tan bien cuidado, con tanta calidad en instalaciones, en el trato, en el personal, la comida, el cuarto, los restaurantes, las actividades, todo todo todo. Fue como un sueño. Espero con ansias el día en que pueda regresar, a este o a cualquier otro hotel del grupo TAFER.
Simplemente fenomenal. Nunca me había hospedado en un lugar tan lujoso, tan bien cuidado, con tanta calidad en instalaciones, en el trato, en el personal, la comida, el cuarto, los restaurantes, las actividades, todo todo todo. Fue como un sueño. Espero con ansias el día en que pueda regresar, a este o a cualquier otro hotel del grupo TAFER.
6
Stephanie
24 févr. 2025
·
A séjourné 2 nuits
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
This property has really gone downhill since I visited 2 years ago. Our room leaked and no one said anything to us after a long day away. Returning to find a pool of water in the middle of the room and the bed moved! It took another hour to get service and then very minimal acknowledgment and compensation for our problems. I paid too much for crappy customer service at a place falling apart!
10
Carrie
31 juil. 2025
·
A séjourné 4 nuits
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
2
Reza
3 févr. 2025
·
A séjourné 3 nuits
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
Several issues, the first night, dirty room with urine one the bed and stained sheets, mold in the shower and many other issues. I didn't even sleep due to bugs in the room and there was no room available, staff disregard their guest and brush away their issues and keep giving you run around. I was so disappointed that no one cared. Only Octavio on the roof top new what is customer service and Alejandro the manager but we were only able to see him the last day.
10
Maria
20 mai 2024
·
A séjourné 5 nuits
Clean furnishing and fantastic service.
Clean furnishing and fantastic service.
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Dustin Paul
11 juil. 2024
·
A séjourné 4 nuits
The food and drinks were good and the service was excellent. The property was well kept and very clean.
The food and drinks were good and the service was excellent. The property was well kept and very clean.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont spacieuses, modernes et équipées de technologies de pointe, avec de grandes terrasses dotées de jacuzzis, de hamacs et d'une vue imprenable sur l'océan et la jungle. Certains mentionnent des problèmes de technologie dans la chambre, des nuisances sonores ou des problèmes de Wi-Fi occasionnels, et des vues variables entre les tours Nord et Sud.
Avis de voyageur à ce sujet
8
Montez
6 déc. 2024
·
A séjourné 3 nuits
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
The property is superb. The staff are very welcoming and helpful. If any opportunity, it was with the internet service, each day we had to call to get new credentials to gain access. I would also consider staying in the South tower as it is the newer tower and is far enough from Garza Blanca (family resort) that you can fully enjoy the Adults only benefit. During our stay we were not able to enjoy a nap because we could hear kids screaming outside of our balcony. But hey, they're on vacation too. Just something to consider.
10
Jezer
18 sept. 2025
·
A séjourné 3 nuits
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
Beautiful hotel to stay. The infinity pool on the roof top is amazing with a drink and snacks. There are many restaurants as options to dine every night. The spa was great. I used the paddle board once and was fun. The breakfast buffet was delicious with many options for food. What we loved the most is the room. We have a hammock, hot tub, amzing view, mini bar, room service, with smart fixtures. We would like to stay again.
10
Andy
1 mars 2025
·
A séjourné 10 nuits
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
10
Daniel J
20 avr. 2023
·
A séjourné 5 nuits
I like the lighting options in the room. The onyx lighting as well as the iPad and wall panel lighting controls are fun to operate as are the automatic sliding glass door window drapes. The automatic music option on wake up is neat. The temperature controls operate quite well. The shower and bathroom features are top notch; that being the bidet, the heated toilet seat and the overhead and handheld shower fixtures are easy to operate and fun to use. Having your own Jacuzzi and hammock in the in the large covered patio invites one to move in and relax in solitude and comfort.
I like the lighting options in the room. The onyx lighting as well as the iPad and wall panel lighting controls are fun to operate as are the automatic sliding glass door window drapes. The automatic music option on wake up is neat. The temperature controls operate quite well. The shower and bathroom features are top notch; that being the bidet, the heated toilet seat and the overhead and handheld shower fixtures are easy to operate and fun to use. Having your own Jacuzzi and hammock in the in the large covered patio invites one to move in and relax in solitude and comfort.
8
Rene'
10 juil. 2024
·
A séjourné 6 nuits
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
Property was beautiful! The all inclusive package was money well spent. The staff was amazing! The room was spacious with beautiful! ocean views! The only downside was room 6013. We heard constant banging, dragging, dropping etc. until 2-3am every night. It was so loud we thought they may be doing construction. The next morning we found out the room was directly under a restaurant. We made several complaints to the concierge with no resolution. Which was very disappointing & frustrating. If we didn’t have room 6013. The stay would’ve been a 10 out of 10
8
Anthony
22 oct. 2025
·
A séjourné 7 nuits
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
It is basically a fabulous place with wonderful service . . . but . . . everywhere you go the music is far too loud - in all the restaurants, at the rooftop pools. And the high-tech room was frustrating - the AC had a life of its own and keep resetting the temperature; figuring out the lights, the curtains was hard
10
Christina
16 mars 2023
·
A séjourné 3 nuits
The room and property were top notch. The staff was exceptionally friendly and helpful. Onsite night life was fun - live DJ and a Latin band at the roof deck on the weekends. Drinks were delicious but with a light pour on the alcohol so you get full before you get even a slight buzz. Food was fantastic. The only negative was that we were woken up every morning by loud noises that sounded like someone was throwing rocks in our shower. It's about 1.5 hours from Sayulita but a quick 15-20 minutes to the Malecon.
The room and property were top notch. The staff was exceptionally friendly and helpful. Onsite night life was fun - live DJ and a Latin band at the roof deck on the weekends. Drinks were delicious but with a light pour on the alcohol so you get full before you get even a slight buzz. Food was fantastic. The only negative was that we were woken up every morning by loud noises that sounded like someone was throwing rocks in our shower. It's about 1.5 hours from Sayulita but a quick 15-20 minutes to the Malecon.
10
Katelyn
25 juil. 2025
·
A séjourné 5 nuits
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
The staff was very friendly and helpful. The pool and grounds were beautiful. I would say the gym was adequate but nothing special for equipment. The room was very big, but has a lot of space that was poorly utilized. There could have been more storage for clothes and personal belongings. In our room one of the windows/motors for the automatic blinds was popping over and over again during the day. Our door didn’t shut on its own. These were small issues overall. The bed was very comfortable and the room automation was a great feature. Resort food was an 8/10. We had an excellent time and we will go back.
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
10
Charles David
27 sept. 2025
·
A séjourné 4 nuits
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
Beautiful ocean view. Hotel was very nice and comfortable. The room was excellent.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué pour sa convivialité et son attention, les concierges étant fréquemment mis en avant. Les plaintes récurrentes concernent les présentations agressives de programmes de fidélité/multipropriété, les tentatives de vente additionnelle et les retards occasionnels ou le manque de réponse aux demandes ou aux problèmes d'enregistrement.
Avis de voyageur à ce sujet
10
Andy
1 mars 2025
·
A séjourné 10 nuits
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
Fourth stay for us at Mousai. Stellar, as always. Cannot say enough good things about Greta, our butler; Alan, the pool concierge; Ceasar and Christian who took care of us at breakfast several times; same for Pilar, the hostess; Omar, who took Alan‘s place mid-stay; and all the pool guys: Eduardo, Arturo, Gabriel, Jerry, Ignacio, and several others whose names I cannot currently recall. And of course, the bartenders. I don’t know their names, but that would make us anything we requested, including custom cocktails. I highly recommend.
10
Anthony
4 août 2025
·
A séjourné 4 nuits
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
We had a wonderful stay at Hotel Mousai From the moment we arrived, the front desk staff, bell service, and restaurant team provided excellent, attentive service that made us feel welcomed and well cared for. The property itself is beautiful and offers a relaxing, enjoyable atmosphere. On another note, we were disappointed by the persistent push to attend the 75-minute presentation. We kindly told Alejandro multiple times that we weren’t interested, yet he continued to text us, even saying this was how he fed his children. The next morning, we ran into him again and were met with the same pressure despite our clear “no.” We also noticed a slight decline in service once it was known that it was our last day. Overall, the hotel is stunning, and we would definitely recommend it and hope to return in the future. We just hope future visits are free from the overly aggressive sales approach.
10
Maryin
3 oct. 2025
·
A séjourné 4 nuits
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
My husband and I were celebrating our anniversary and our stay was excellent. The property itself is beautiful, full of lush trees and lots of greenery. The staff very friendly and helpful, they made our stay enjoyable. You literally get treated like royalty. I recommend paying extra for the all inclusive option since it comes with lots of perks including all food, beverages (both alcoholic and non alcoholic), access to all sister hotels nearby and activities. The only part I didn’t care much for was that the concierge staff kept pushing us to attend a meeting where they were pretty much trying to sale a yearly package/similar idea to a time share even after clearly stating we weren’t interested. I do understand that is their job to sale, but they were pretty persistent. Other than that our stay was very enjoyable and we are planning our next visit already!!! The amenities in this place are above amazing, they’re a 5 diamond hotel which is the highest rating they can get.
4
Douglas
10 nov. 2023
·
A séjourné 7 nuits
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
This was the nicest hotel room I’ve ever stayed in, but unfortunately the service was very, very lacking. My wife got food poisoning there and I needed some supplies like extra Gatorade to keep her hydrated. I would have to call 4-5 times and then walk down to the front desk to get anything accomplished. I was very frustrated after this happened several times so I asked for a manager. They were apparently “in a meeting” for rest of our stay, as I kept asking and kept getting this same line every day. When we checked out, the guy at the front desk asked if anyone ever followed up with us, and I said I just gave up trying. It’s sad because I would love to come back here and try it again if my wife wasn’t sick, but the service experience ruined it for us.
8
Cassie
18 mars 2025
·
A séjourné 3 nuits
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
Second time staying here and everything was great except one setback. After room was cleaned mini bar was not restocked. Found housekeeper and asked to have water re filled in mini bar seeing room was cleaned but mini bar wasn’t restocked, she said no problem give her a minute and she’ll be right back, this was 4 pm. 5 o clock she never returned, called front desk to explain they said so sorry somewhere will be there shortly, never showed up. Called back at 1800 and once again they said someone would be right there, 1930 nobody had showed up yet. Went down to front desk at 2000 to explain we been trying to get mini fridge restocked sense 1600 and all we cared about was water seeing we had none and can’t drink outta tap. They gave us two warm waters and said someone would be up shortly. Explained we were tired and wanted to just go to bed seeing we been out all day and just wanted a few more waters and didn’t want to be bothered as we were tired. They insisted and had someone in our room within 10 min to restock our fridge. After housekeeping was done we noticed they did not give us any water which was our number one request, housekeeper apologized and had to go get water and come back. Very disappointing that getting water turned into over four hours, did not feel like a luxury resort. With that said even with this setback all staff we encountered were extremely polite and professional around property, they truly make you feel special, but 4 hours for water a let down
10
Carrie
31 juil. 2025
·
A séjourné 4 nuits
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
I cannot speak highly enough of Hotel Mousai. The staff was incredible, the food was yummy, the rooms and views were amazing. Everything was so clean and elegant and they treated us like Royalty.
4
Alexander
3 avr. 2024
·
A séjourné 5 nuits
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
Now I had my third visit to this hotel and with my next visit the hotel is getting worse and worse in service! The service is always very long: Check-in: we arrived at the hotel and no one greeted us, we wait 30 minutes, we do not have the opportunity to have a drink. Check-out: there is only one employee and we wait again for 20 minutes! We go to breakfast every day and again wait 20 minutes to place an order and again wait 30-50 minutes for our cooked breakfast to be delivered to the table! We make a dinner reservation, come to the restaurant and again wait 15-45 minutes! We arrive at the roof top-pool and again there is a problem: there are no free sun loungers, again we wait for at least an hour sitting on chairs. But a bad surprise from the hotel was waiting for us ahead!!! on the day of our check-out, after 12 noon we are not able to get a drink, even plain water, get a snack and eat! I have never experienced this in any hotel in Mexico! We will never return to this hotel again and we do not advise our friends and other people to come to this hotel. The hotel staff does not react in any way to complaints from customers! I told the employee that I would not leave a bed review for the hotel, but he told me anyway!
10
Andrew
24 août 2025
·
A séjourné 2 nuits
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
Mousai is everything it advertises online + so much more. Staff was incredibly hospitable and warm. Greta was our butler and Benna osvaldo ricardo were all amazing at helping to make our short stay unforgettable. Outstanding job Mousai- you’ve made an imprint of the beautiful puerto vallarta in our hearts for life. Can’t wait to return in November!!
2
Genaro
21 avr. 2025
·
A séjourné 5 nuits
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
Very bad customer service the ac broke in the middle of the night and there was no one in the front desk and no one will answer the phone ...... very bad for an ultra corner suite 800 dls a night ..... this was my second time there b im never going back
8
Jacob
15 sept. 2025
·
A séjourné 3 nuits
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Cadre pittoresque sur le flanc d'une colline avec une vue imprenable sur la baie et la jungle ; des navettes relient les différentes zones et les propriétés sœurs. Il faut compter 15 à 20 minutes pour rejoindre la ville et il n'est pas accessible à pied ; l'accès à la plage se fait en descendant la colline et elle est petite et rocheuse.
Avis de voyageur à ce sujet
10
Ricardo
21 juil. 2024
·
A séjourné 4 nuits
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
Beautiful property built in the middle of a jungle, such a great spot with a pretty but small beach. Built for a very relaxing vacation with plenty to do. Staff are absolutely amazing and you’ll never want for anything. Food/drink are 10/10. Not a party scene relatively quiet. Lots of bugs outside make their way into hotel if that scares you.
8
Soroush
11 sept. 2023
·
A séjourné 3 nuits
Friendly staff, very nice location. Good experience overall
Friendly staff, very nice location. Good experience overall
10
Alejandro
3 janv. 2025
·
A séjourné 5 nuits
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
Es muy lindo. Recomiendo que aclaren que si bien tiene playa no es recomendable nadar en el mar. No hay arena amigable, es una superficie de pura piedra. Mi esposo se lesionó el pie y el botiquín de primeros auxilios no tenía lo indispensable. Dicho esto, Mousai es una belleza. El entorno natural es mágico, las habitaciones son de primer orden y la amabilidad del personal es insuperable. La piscina y restaurantes del rooftop son 10/10. Atención, vistas, instalaciones, bebidas y comidas excelentes Fueron unas vacaciones que no olvidaremos.
10
JD
29 juin 2025
·
A séjourné 2 nuits
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
30 minutes from airport, amazing views of ocean at Mousai resort, have access to other hotels on Garza Blanca property, great food, great service, perfect for relaxing!
10
Amy
18 août 2025
·
A séjourné 3 nuits
Not walkable. Not close enough to the beach
Not walkable. Not close enough to the beach
10
Luis Antonio
16 nov. 2023
·
A séjourné 2 nuits
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
This hotel is amazing, great amenities, incredible views (including the rooms), and the service is impeccable. The location is a bit outside from Vallarta proper (15-20 min) so I would highly recommend getting the all-inclusive option so you don't have to head into Vallarta all the time. Rooftop pools are absolutely great and Dao (Chinese Cuisine) is a must.
8
Shabnam
24 oct. 2023
·
A séjourné 3 nuits
Positive: Excellent staff, great views, different food options, comfortable room. Negative: Some minor problems such as hot tub in the room not working property, no creamer & stirrer for in room coffee, bathroom amenities did not get replaced after usage. Good to know: Beach is not walking distance and not adults only.
Positive: Excellent staff, great views, different food options, comfortable room. Negative: Some minor problems such as hot tub in the room not working property, no creamer & stirrer for in room coffee, bathroom amenities did not get replaced after usage. Good to know: Beach is not walking distance and not adults only.
10
Deepak
19 oct. 2023
·
A séjourné 2 nuits
The views are awesome. The rooms are large, luxurious and clean. The staff is very friendly. If you want a quiet place to stay, this is great but if you prefer hustle and bustle, look at something in downtown area
The views are awesome. The rooms are large, luxurious and clean. The staff is very friendly. If you want a quiet place to stay, this is great but if you prefer hustle and bustle, look at something in downtown area
10
Sandra Gayle
13 sept. 2024
·
A séjourné 8 nuits
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
There was always someone right there when you needed anything. The property is beautiful beyond words and very well kept up not a leaf out of place. The staff is just remarkable they watch you and if they see that they feel you they need you. They are right there. The food was good at the hotel. There were several options which was very nice. If I were to say, anything, was detracted from the beauty and the service we got would be how long the ride was between the hotel and town
8
Hazar
3 avr. 2024
·
A séjourné 3 nuits
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
Great, clean and amazingly beautiful property, suites are beautiful, luxury and super clean, customer service is average and not a 5 stars hotel, make sure you reserve for dinning at the restaurants before you arrive, otherwise it won’t be available, staff are average not exceptional it would be a perfect 10 if they had a better management in some of the areas. The property is about 20 minutes drive from the city center. Not walkable
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité globale de la nourriture reçoit de bonnes critiques dans plusieurs restaurants et sur les toits. Les réserves courantes concernent les réservations difficiles à obtenir et les frais supplémentaires pour les articles haut de gamme, même avec les forfaits tout compris ; certains signalent des expériences inégales dans des établissements spécifiques.
Avis de voyageur à ce sujet
10
Selena
2 janv. 2025
·
A séjourné 4 nuits
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
Wonderful resort with incredible staff. Food is best I had had at an all inclusive resort.
10
Katharina
4 juil. 2025
·
A séjourné 7 nuits
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
We enjoyed the food, the roof top pool/bar. We also enjoyed our breakfast at Blanco Blue with Alexis and Ronaldo serving us. They did a wonderful job.
8
Wendy
2 déc. 2024
·
A séjourné 5 nuits
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
This reservation was made through Expedia for my boyfriend’s birthday week. Our stay would be 6 days five nights. He enjoys lounging by the pool, jacuzzi, and beach as well as the convenience of having all inclusive. After reviewing many resorts i thought the best option for us would be Hotel Mousai, as the restaurants from its sister resort, Garza Blanca was said to be included in this the all inclusive. I am not one to bash a business but they need to be more transparent about their pricing. I ended up paying one price, which was all ready in the high end, only to be told it would be another grand for the all inclusive option. By the time I was told, it was too late to cancel without being charged fees. Mousai is beautiful non the less, I would have stayed in the infinity pool the entire time. The outdoor jacuzzi is amazing as well. The bidet toilet seats are a great touch in every bathroom you use in the facility. Staff is friendly, gym is kept clean. Room service was disappointing. No refill in coffee pods even after calling receptionist to refill. Room service was inconsistent. Bocados steakhouse was disappointing, my boyfriend is a steak fan and was eager to dine there. Service was not good at Bocados. Not attentive. We chose to upgrade to their other steakhouse, Karuma for his birthday dinner. Again, they need to be more transparent on what you are paying extra for. Dinner at Karuma had good service and quality food. Waterfall tour and kayak tour were the best!
10
Roxana
6 févr. 2025
·
A séjourné 3 nuits
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
Wonderful hotel. Excellent service and great food. Would have liked to see more of an authentic Mexican restaurant.
10
Paraveen M
17 avr. 2025
·
A séjourné 4 nuits
Good property, good food
Good property, good food
10
Sandy
12 juil. 2024
·
A séjourné 3 nuits
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
This hotel was beautiful. All the staff were amazing. The only problem we had was we paid for all inclusive and we couldn't get reservations for half the restaurants in the property because everything was booked.
6
Jessica
30 avr. 2025
·
A séjourné 5 nuits
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
This is a great property the food is ok but the drinks were amazing. Dont get the Wagyu steak at the Chinese restaurant it is 372.00 american and it came out gray and tasted weird. The rooms are insane and amazing.
8
Athinela
13 déc. 2024
·
A séjourné 5 nuits
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
We had a great time at Hotel Mousai North Tower. All staff was very attentive and provided great customer service. Noi & Dao were the best restaurants on site. Steakhouse & Hiroshi have room for improvements.
8
Jacob
15 sept. 2025
·
A séjourné 3 nuits
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
We loved everything the resort had to offer. The north tower was amazing. We had the ultra corner suite and the rooms and views were amazing. The food was good. There was only a couple things we didn’t like. One being when we first got there. They were very insistent at check in to get us to go on a tour of the resort and try to get us to book a future vacation. We were there a short time and didn’t want to waste time do that but they kept trying multiple times. Another thing we disliked is that. We paid for the all inclusive but it wasn’t really all inclusive. If you wanted fancier or more premium food or alcohol. It was an extra charge. While there was still great options on the menu. Half the menu was an up charge at the restaurants. Overall it was a great time and experience. We would go back.
10
Jovi
12 oct. 2025
·
A séjourné 3 nuits
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
The property is a 5 diamond resort and they definitely live up to those expectations! Clean rooms and well-stocked mini bar. The staff were attentive, friendly, and very knowledgeable. The outdoor balcony on our ultra suite (6th floor, north tower) was TO DIE FOR!!! And both rooftop pools (north and south tower) had the best food. All restaurants on property were 10/10!!! NOI, DAO, and Hiroshi did not disappoint or miss a beat.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Pierre
18 févr. 2026
·
A séjourné 5 nuits
Super endroit
Super endroit
10
Rodrigo
9 janv. 2026
·
A séjourné 3 nuits
Un merveille d’hôtel
Un merveille d’hôtel
10
Jose martin
28 sept. 2025
·
A séjourné 2 nuits
Si
Si
8
Joanne
3 janv. 2025
·
A séjourné 1 nuit
La vue est remarquable. Le jacuzzi sur le balcon est un plus. La nourriture excellente. Il semblait manquer de personnel à la réception par contre.
La vue est remarquable. Le jacuzzi sur le balcon est un plus. La nourriture excellente. Il semblait manquer de personnel à la réception par contre.
10
Jean
7 nov. 2024
·
A séjourné 1 nuit
Très bel endroit. Vu magnifique de la chambre. Bon service. Bonne nourriture au restaurant. Choix de restaurants intéressant.
Très bel endroit. Vu magnifique de la chambre. Bon service. Bonne nourriture au restaurant. Choix de restaurants intéressant.
Politiques de l’établissement
Arrivée
Départ
De 16:00 à 23:30
Avant 11:00
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Prix pour les dates à venir
novembre 2026
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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-11-05: 496.1558867278748USD
- 2026-11-06: 496.1558867278748USD
- 2026-11-07: 496.1558867278748USD
- 2026-11-08: 485.1958999095459USD
- 2026-11-09: 542.3592322130738USD
- 2026-11-10: 485.1958999095459USD
- 2026-11-11: 524.3704901498413USD
- 2026-11-12: 485.1958999095459USD
- 2026-11-13: 485.1958999095459USD
- 2026-11-14: 547.3533378792115USD
- 2026-11-15: 514.3922678499146USD
- 2026-11-16: 485.1958999095459USD
- 2026-11-17: 485.1958999095459USD
- 2026-11-18: 485.1958999095459USD
- 2026-11-19: 485.1958999095459USD
- 2026-11-20: 485.1958999095459USD
- 2026-11-21: 485.1958999095459USD
- 2026-11-22: 622.6921250492554USD
- 2026-11-23: 622.6921250492554USD
- 2026-11-24: 622.6921250492554USD
- 2026-11-25: 622.6921250492554USD
- 2026-11-26: 622.6921250492554USD
- 2026-11-27: 622.6921250492554USD
- 2026-11-28: 622.6921250492554USD
- 2026-11-29: 485.1958999095459USD
- 2026-11-30: 485.1958999095459USD
- 2026-12-01: 485.1958999095459USD
- 2026-12-02: 485.1958999095459USD
- 2026-12-03: 496.1558867278748USD
- 2026-12-04: 496.1558867278748USD
- 2026-12-05: 496.1558867278748USD
- 2026-12-06: 485.1958999095459USD
- 2026-12-07: 485.1958999095459USD
- 2026-12-08: 485.1958999095459USD
- 2026-12-09: 485.1958999095459USD
- 2026-12-10: NO DATA
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: 485.1958999095459USD
- 2026-12-14: 485.1958999095459USD
- 2026-12-15: 485.1958999095459USD
- 2026-12-16: 485.1958999095459USD
- 2026-12-17: 485.1958999095459USD
- 2026-12-18: 485.1958999095459USD
- 2026-12-19: 485.1958999095459USD
- 2026-12-20: 485.1958999095459USD
- 2026-12-21: 485.1958999095459USD
- 2026-12-22: 485.1958999095459USD
- 2026-12-23: 990.8194393900758USD
- 2026-12-24: 990.8194393900758USD
- 2026-12-25: 990.8194393900758USD
- 2026-12-26: 990.8194393900758USD
- 2026-12-27: 990.8194393900758USD
- 2026-12-28: 990.8194393900758USD
- 2026-12-29: 1076.7279227275392USD
- 2026-12-30: 990.8194393900758USD
- 2026-12-31: 1076.7279227275392USD
- 2027-01-01: 1190.2486229437256USD
- 2027-01-02: 911.6433586015015USD
- 2027-01-03: 911.6433586015015USD
- 2027-01-04: 550.9558892375488USD
- 2027-01-05: 550.9558892375488USD
Cet hébergement assure votre transfert depuis l'aéroport (en supplément). Vous devez contacter l’hébergement à ce sujet 48 heures avant l’arrivée grâce aux coordonnées fournies dans la confirmation de réservation. Cet hébergement n'assure aucun service d'enregistrement en dehors des heures normales de la réception. Veuillez contacter l'hébergement au moins 48 heures avant votre arrivée à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre enregistrement. Vous recevrez un e-mail contenant les instructions d’enregistrement dans un délai de 48 heures précédant votre arrivée. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, un détecteur de fumée et un système de sécurité
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- Pour les soins spa, les réservations doivent être effectuées en contactant ce complexe touristique avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Les enfants de moins de 18 ans ne sont pas admis dans cet hébergement réservé aux adultes.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- Une voiture est nécessaire pour accéder à l'hébergement et se déplacer pendant le séjour.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).
- Le petit déjeuner complet coûte entre 25 USD et 100 USD environ par personne.
- Navette aéroport : 130 USD par véhicule, aller-retour, maximum 5 passager(s)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Service en chambre
Service de voiturier
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Petit-déjeuner en chambre
Chambres hypoallergéniques
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Courts de tennis
Plage privée
Jardin
Plage (à proximité)
Canoë
Randonnée
Piscine extérieure
Piscine extérieure chauffée
Musique live
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Tennis de table
Terrasse
Fitness Center (nearby)
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit