The location is breathtaking; the log cabin style building, gorgeous. No staff except 1 cleaner who looks like they hate life; no front desk, no one to call (though the flyer gives a phone#, nobody answers); no one answered our emails. We arrived early and asked to check in early, no response from anyone; waited 5 hours in the living room until they finally emailed our key code (the building was entirely empty of guests, so no reason to not let us check in early-rude). The hot tub was broken the entire week. We requested they turn up our shower water heat as it was only warm the first day. They gave us a room with a single queen; I booked 1 with 2 twins and requested they give us a different room or a refund. The housekeepers immediately came over and went into the room and split the bed (it was just 2 twins pushed together!!; beware if you booked a queen). The breakfast was alright, and they had a phenomenal tea selection and a coffee machine (that would only spit out about 4 oz of coffee per time which ig is common in Iceland). The windows were absolutely filthy; they should hire a pro to clean them. No sheet on the bed just a blanket and comforter. 1 small tv close to the ceiling that worked. The room above us was very squeaky whenever the other guests walked around. World's smallest fridge that only fit about 2 beers. Price was nice but I wouldn't stay here again given no staff anywhere on or offsite and nobody seemed to care about the premises (gutters leaked)
The location is breathtaking; the log cabin style building, gorgeous. No staff except 1 cleaner who looks like they hate life; no front desk, no one to call (though the flyer gives a phone#, nobody answers); no one answered our emails. We arrived early and asked to check in early, no response from anyone; waited 5 hours in the living room until they finally emailed our key code (the building was entirely empty of guests, so no reason to not let us check in early-rude). The hot tub was broken the entire week. We requested they turn up our shower water heat as it was only warm the first day. They gave us a room with a single queen; I booked 1 with 2 twins and requested they give us a different room or a refund. The housekeepers immediately came over and went into the room and split the bed (it was just 2 twins pushed together!!; beware if you booked a queen). The breakfast was alright, and they had a phenomenal tea selection and a coffee machine (that would only spit out about 4 oz of coffee per time which ig is common in Iceland). The windows were absolutely filthy; they should hire a pro to clean them. No sheet on the bed just a blanket and comforter. 1 small tv close to the ceiling that worked. The room above us was very squeaky whenever the other guests walked around. World's smallest fridge that only fit about 2 beers. Price was nice but I wouldn't stay here again given no staff anywhere on or offsite and nobody seemed to care about the premises (gutters leaked)