Name: Best Western Plus Executive Residency Jackson Northeast
Address: 2443 Christmasville Cove, Jackson, Tennessee, United States of America, Jackson, Tennessee, US
Price range: $90–$154 per night
Rating: 8.93

What guests think

Most guests describe Best Western Plus Executive Residency Jackson Northeast as clean, modern, and quiet, with friendly staff, a convenient location near I-40 and dining, comfortable rooms, and a popular hot breakfast with plenty of options.

Several reviews note amenities like an indoor heated pool, gym, laundry, easy parking, EV charging, and an outdoor fire pit/grill. Downsides include intermittent cleanliness lapses and occasional slow or unresponsive front-desk or housekeeping support. There are also sporadic issues such as elevator outages, a closed or cold pool, and uneven breakfast temperature or equipment. Good fit for travelers seeking a reliable overnight near the interstate.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Many highlight the indoor pool, gym, onsite laundry, and easy parking; some note EV charging and an outdoor fire pit/grill. A few report a closed or cold pool, elevator outages, or occasional pool cleanliness issues.

Related guest reviews

8

Darlene

Aug 8, 2025

·

Stayed 1 night

Check in was very slow, and other than the dirty swimming pool, everything was very clean and the staff was very friendly and helpful. Breakfast was great, but they were out of coffee and the staff wasn't in a hurry to restock, but the food was stocked and great. Rooms very clean and the beds comfortable, but the pillows were too full for me, as I'm as side sleeper. Will stay there again, even with a few things that we found we didn't like. There was more that we did like.

10

James

Sep 23, 2024

·

Stayed 1 night

A great room and bathroom. We did a load of laundry and they had a nice laundry room setup. Great bottom floor setup with pool, gym, laundry, breakfast area. They have the largest breakfast serving place we have seen during this 34 day trip. Been to 20ish motels/hotels. So many breakfast options here.

10

James

Jan 6, 2025

·

Stayed 1 night

Pool is heated 👍

8

Erika

Mar 6, 2023

·

Stayed 2 nights

Indoor pool was cold but other than that it was nice.

10

Phyllis

Sep 26, 2025

·

Stayed 1 night

Enjoyed pool with grandkids, breakfast had good choices

10

Rebecca

Nov 25, 2023

·

Stayed 1 night

We appreciated the EV charger, and the staff were all awesome. Great breakfast. Pool was warm and towels were stocked. Wished they has a recycling bin in the room, but the EV charger kinda made up for that.

10

Johnna

Aug 19, 2024

·

Stayed 2 nights

very nice clean hotel, quiet safe area convenient to many places to eat staff was great as was the breakfast, nice pool

6

Darla

Jan 6, 2023

·

Stayed 19,352 nights

I purposely picked this hotel because it had an indoor pool. When we checked in, we were told that the pool was not working, and they were waiting for a part to come in. You could tell that the pool was working just fine, they had it closed due to not having enough staff over the holidays. They just didn't want to tell their guests that. They also had a limited breakfast during the holidays and only had a few things. This was another very disappointing factor for a hotel that is so new.

10

Leslie

Mar 13, 2025

·

Stayed 1 night

Property was clean, modern amenities, excellent pool and gym. Rooms very comfortable!

10

Brittney

Oct 19, 2025

·

Stayed 1 night

Room was clean, hotel nice pool small

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AI-generated summary based on recent guest reviews

Cleanliness

Most reviews describe clean rooms and public areas, but a recurring minority report lapses such as hair in bathrooms, stained linens or furniture, odors, and missed or superficial cleaning.

Related guest reviews

4

Othen

Jun 5, 2024

·

Stayed 1 night

There was hairs in the tub and on the floor in the bathroom. I went to the front desk and they said sorry hope I have a great night. My wife cleaned it up and then realized that there was no soap to wash her hands. So I had to go back to the front desk and get some

10

Ashley

Nov 3, 2025

·

Stayed 1 night

Clean, nice facility and friendly staff.

10

Casey

Aug 25, 2025

·

Stayed 1 night

Clean rooms and friendly staff.

4

Michael

Jul 1, 2024

·

Stayed 1 night

We did not have a positive experience staying here. Our room smelled like marijuana and was dirty, with crumbs on the floor, stains on some of the bedding, and a full trash can in the cabinets from whoever stayed in our room before us. And our feet were black from dirt after walking across the floor. Mediocre breakfast. We discussed the issue with the front desk, who said they were unable to do anything since we booked through Expedia… disappointed, considering the room was fairly expensive.

2

Jenni

Sep 30, 2023

·

Stayed 1 night

Very dirty. Hair in shower. Cockroaches running around kitchen area.

4

Lacy

Mar 12, 2023

·

Stayed 2 nights

Seems like they’re having a hard time hiring Good employees. The lady who helped me at the front desk was very nice, but I had to ask to change rooms twice because my first two rooms were not clean. Nobody had clean the bathroom there was still spit and toothpaste, in the sinks and Hair’s in the shower. Nobody had mop the floor. Really looks like they just made the bed. Also, the hallways on all three floors that I went to had not been vacuumed and it looks like days. Definitely need to do a better job with cleanliness. it’s a real shame, because the hotel is in great condition looks newer.

10

jerry

Aug 30, 2025

·

Stayed 1 night

Clean,quiet,convenient.

4

Diane

Sep 2, 2025

·

Stayed 7 nights

The staff was very nice the room wasn't clean the table and floors. That all I'm going to say they took care of us...

10

Karl

Nov 7, 2025

·

Stayed 1 night

Very clean, very quiet, very convenient, reasonably priced, and comfortable bed. But the aspects that stood out were: 1.) Kelcey- Front Desk Receptionist. She is the personification of the concept of “Southern Hospitality.” She was kind, cheerful, efficient, and extremely helpful. I sincerely appreciate her efforts, and Best Western Corporate HQ should as well since she set the tone for my great stay. She is exactly what the hotel chain needs to enhance its already respectable reputation, and I hope she is strongly considered for a meaningful Holiday Bonus (think $$$). Additionally, Kelly Gaines, the Breakfast Manager, is definitely working very hard to make sure the day starts off right. She puts out a very nice full breakfast, but her efforts don’t stop there. If you stay in the area more than 2 minutes, you’ll see Ms. Gaines moving from location to location, cleaning the countertops, replenishing food items and utensils, etc., and doing it all with a cheerful attitude. She is another team member who should be considered for a meaningful Holiday Bonus. Accolades are nice, but cash really reinforces this kind of good performance. I cross-cross the country often, but if I have to stop in Jackson, TN, I will definitely book a room in this hotel. Great all-around experience.

10

Christopher

Aug 28, 2025

·

Stayed 1 night

Nice, clean, new hotel with great breakfast.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, quiet, and generally spacious with comfortable beds; many report a restful stay. Some mention firm mattresses, occasional noise near equipment or from upper floors, minor maintenance quirks, or Wi-Fi not working.

Related guest reviews

10

Deborah

May 16, 2025

·

Stayed 1 night

Great location - nice hotel however we were positioned next to the elevator maintenance room and there were times during the night it was loud when the equipment was running. Other than that - great stay!

10

Chevota

Dec 30, 2024

·

Stayed 1 night

King suite was very spacious. Customer service was excellent. We checked in very late at night and we received prompt service, they already had our key card ready to go. I traveled alone with my daughter and felt very safe making several trips to the car to get our belongings.

10

Jill

Dec 26, 2024

·

Stayed 1 night

Room was clean, modern, and spacious. Great value for what we paid. The hotel in general was clean and well-maintained. Friendly, professional clerk checked up in. I’d stay at this hotel again if I were in the area again. Would recommend.

10

Helen

Mar 11, 2025

·

Stayed 1 night

Very spacious room. Comfortable beds.

10

John

Feb 18, 2025

·

Stayed 1 night

Clean, nice big rooms.

8

Ashley

Nov 17, 2025

·

Stayed 2 nights

Everything was perfect but the WiFi didn’t work. Overall, I have no complaints though. Enjoyed my stay.

10

Margaret

Sep 26, 2025

·

Stayed 2 nights

Our sink was draining slow we

10

Randolph

Jun 28, 2024

·

Stayed 1 night

Very nice suite. All updated fixtures. Top floor at end of hall was very quiet.

10

Paul

May 17, 2024

·

Stayed 1 night

Friendly, courteous and professional staff. The room was spacious(King) with a couch and chair. It also had a fridge and microwave. The breakfast was very good. The best hotel we stayed at during our two week trip

10

Cheryl

May 13, 2025

·

Stayed 1 night

The room was very clean and spacious. The breakfast attendant was quick to resupply and meet our needs. Helpful staff.

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Service

Staff are widely praised as friendly and helpful, with efficient check-in and attentive breakfast teams. Some guests encountered slow or absent front-desk support, misassigned or late rooms, or difficulty getting housekeeping/manager responses.

Related guest reviews

6

Lajoyce

Mar 5, 2025

·

Stayed 3 nights

I didn’t like my check in process or the way I was treated and on top of not being given my right suite at first and had to go back to front desk after 45 minutes process of checking in after my reservation was booked hours before

10

yolande

Mar 12, 2025

·

Stayed 1 night

Wonderful hotel and staff

2

lee

Nov 25, 2024

·

Stayed 5 nights

We did not like the room service. Filled out form upon arrival for daily bathroom cleaning and trash dumping daily. We would attend to the rest of room ourselves. We NEVER received service in our room, not once in our 5 day stay. Had to call for towels evening when we got in. And of course, had to wait for those. I never received a reply from on site manager, after complain several times to front desk. Upon check out, I asked for manager and there was not a manager on site. I was told would not be in until much later in the day. Also, I was not supplied an itemized receipt at check. Was told you don't supply receipt because I booked thru Expedia. I have been coming to this establishment for a few years. Have had 3 family reunions booked in your rooms (average 100 guest each time). I will not be booking any more of our reunions, and not sure if I will be returning at all. I really like your location and the rooms, but service at this caliber is unacceptable. Not even did I get an apology from management or consideration for the inconveniences. Lula M Golden, guest

10

Thomas

May 6, 2025

·

Stayed 1 night

Very friendly staff

6

Courtney

Aug 14, 2025

·

Stayed 1 night

There was no worker present/visible at arrival or departing. I had to call the phone number of the hotel before someone came up front to check me in.

10

Ed

May 4, 2025

·

Stayed 3 nights

I only stay at this hotel. Breakfast is always consistent and the staff works very hard to keep things hot, fresh, and area clean. The front desk helped me with conbininig two stays into one, so that i didnt need to checkout to start next reservation. There laundry has two new washers and two new driers that take debit card for payment.

10

Justine

Jul 5, 2025

·

Stayed 1 night

Really nice property. The lady at the front desk was very helpful and nice. Breakfast was amazing. Best egg white frittata I’ve ever had. We will be back.

10

Karl

Nov 7, 2025

·

Stayed 1 night

Very clean, very quiet, very convenient, reasonably priced, and comfortable bed. But the aspects that stood out were: 1.) Kelcey- Front Desk Receptionist. She is the personification of the concept of “Southern Hospitality.” She was kind, cheerful, efficient, and extremely helpful. I sincerely appreciate her efforts, and Best Western Corporate HQ should as well since she set the tone for my great stay. She is exactly what the hotel chain needs to enhance its already respectable reputation, and I hope she is strongly considered for a meaningful Holiday Bonus (think $$$). Additionally, Kelly Gaines, the Breakfast Manager, is definitely working very hard to make sure the day starts off right. She puts out a very nice full breakfast, but her efforts don’t stop there. If you stay in the area more than 2 minutes, you’ll see Ms. Gaines moving from location to location, cleaning the countertops, replenishing food items and utensils, etc., and doing it all with a cheerful attitude. She is another team member who should be considered for a meaningful Holiday Bonus. Accolades are nice, but cash really reinforces this kind of good performance. I cross-cross the country often, but if I have to stop in Jackson, TN, I will definitely book a room in this hotel. Great all-around experience.

6

Paul

Jun 18, 2024

·

Stayed 1 night

Front desk clerk was rude. There was no one at the desk when we checked in and we heard her loudly say “I guess I have to check someone in” as if she was inconvenienced to stop talking and check us in. Then she stood and stared and never said welcome to the hotel, didn’t ask if we were checking in of any kind of greeting. So we finally said that we were checking in and she went about checking us in. She was rather rude and unfriendly. I expect better for $200 a night. Next time stay at the Holiday Inn.

10

Tandy

Aug 27, 2024

·

Stayed 1 night

Upon check-in, the front desk was super friendly and inviting. She explained everything perfectly and we felt very welcomed. The room was very nice with stove top, mini fridge, sink. The AC worked great. The bed was comfy. We stayed 1 night and will stay here again on our next visit.

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AI-generated summary based on recent guest reviews

Location

Convenient, just off I-40 and close to dining and shopping; often described as quiet, with many options nearby. A practical base for quick stopovers and local events.

Related guest reviews

10

Cheryl

Aug 26, 2024

·

Stayed 1 night

Perfect location!

10

STERLING

Mar 8, 2025

·

Stayed 1 night

GREAT HOTEL, VERY QUIT, CLEAN ROOMS, FREINDLY STAFF, SAFE PARKING, SERVERAL CHOICES FOR EATING

10

David M.

Mar 27, 2023

·

Stayed 1 night

Hotel is clean and new, and is convenient to I-40.

10

William

Apr 20, 2023

·

Stayed 1 night

The area around the hotel is just now being developed. The location was great for me.

10

Charles

May 8, 2024

·

Stayed 1 night

Clean, convenient Friendly staff

10

Rena

Aug 15, 2025

·

Stayed 1 night

The property is very nice and clean! I really like the easy access from the interstate and dining options.

10

Ralph Dean

Apr 22, 2024

·

Stayed 2 nights

Good place to stay. Off main roads. Quiet area location.

10

Plebita

Aug 22, 2024

·

Stayed 2 nights

Everything was walking distance

10

Markedus

Jul 4, 2025

·

Stayed 3 nights

The property was nice, quiet and clean. Convenient location with plenty of dining and shopping experience opportunities

10

Jeffrey

Jul 11, 2025

·

Stayed 1 night

Great hotel! Very clean, and quiet. The bed was quite comfortable - fell asleep quickly, which is very rare for me. Close to food options, and Starbucks. Would definitely stay again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for variety and hot options, with friendly attendants keeping items stocked. Some report cold items, equipment outages, or limited selection during busy periods or holidays.

Related guest reviews

8

Gregory

Jan 22, 2025

·

Stayed 1 night

Nice hotel. Well located just off I-40 with plenty of eating options nearby. Room was clean and bed was comfortable. Hotel entry was a little awkward as the main door required a card key at the time I arrived. (7PM) Breakfast area is good sized and left me hopeful. My experience was a little disappointing as it was the usual breakfast bar choices, barely warm and a little stale from sitting out but, still edible.

10

ashley

Jul 2, 2025

·

Stayed 1 night

We had a pleasant experience. Check in was quick and the staff was friendly. Our room was clean. The beds were comfy and breakfast had a good variety.

8

Arthur

Dec 29, 2022

·

Stayed 19,350 nights

No fault of the hotel, but power outage at 6:00 in the morning put us behind on travel. During breakfast half of the appliances were not working i.e. juice machine, pancake maker, etc.

8

Martin

Sep 20, 2025

·

Stayed 1 night

Everything was great , stuff, cleanliness. Breakfast options limited as most of the hotel chains except a couple other places. Standard breakfast options include eggs, sausage, oatmeal, waffles snd options of drinks, coffee, hot chocolate and juices.

10

Justine

Jul 5, 2025

·

Stayed 1 night

Really nice property. The lady at the front desk was very helpful and nice. Breakfast was amazing. Best egg white frittata I’ve ever had. We will be back.

10

Johnna

Mar 21, 2024

·

Stayed 1 night

This was a great hotel stay! There was a gas grill available for guests to use. The room was great. It was clean and spacious. The breakfast was awesome! It had the most choices I've ever seen at a hotel. Eggs, sausage, bagels, gravy, danish, biscuits, toast, fruit, juice, hot teas, and coffee. They even had some to-go breakfasts packaged up and ready to go. I would definitely stay here again!

10

jolyne

Jun 10, 2025

·

Stayed 2 nights

Clean rooms. Great breakfast buffet.

10

Matthew Lee

May 21, 2024

·

Stayed 1 night

Stayed for 1 night after a long day traveling and was able to get a very good night rest! Was very clean and probably one of my favorite traveling hotels. Was please with the service and the breakfast lady did excellent job fixing food up and having food ready early. I would recommend this place to stay at for overnight or few days.

6

Gerald

Aug 23, 2023

·

Stayed 1 night

Desk service was nice and room was clean and very comfortable bed. THE BREAKFAST WAS AWFUL. The food that was supposed to be hot wasn't. It was repulsive. Eggs sausage biscuits gravy. One bite of each and threw them away! I fixed some instant oats with warm water....terrible. Within 30 min of leaving the hotel I was sick throwing up and diaharea. Worst experience ever! The management should do a better job to focus on the food that is served. If I had time, I would have returned to the hotel filed this complaint in person!

10

Ashley

May 6, 2024

·

Stayed 1 night

Hotel was at full capacity, but still quiet. Breakfast was great. Paula, breakfast attendant, was friendly and helpful. Great service. Staff friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$93
March	$111
April	$119
May	$121
June	$112
July	$100
August	$115
September	$120
October	$118
November	$103
December	$90

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $93	17 $90	18 $100	19 $99
20 $95	21 $97	22 $97	23 $97	24 $97	25 $101	26 $101
27 $97	28 $100	29 $97	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $91	2 $106	3 $105
4 $93	5 $99	6 $100	7 $91	8 $121	9 $113	10 $113
11 $93	12 $108	13 $93	14 $95	15 $123	16 $116	17 $114
18 $108	19 $108	20 $125	21 $106	22 $110	23 $146	24 $137
25 $110	26 $108	27 $109	28 $151	29 $150	30 $154	31 $150

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Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Kitchen (With Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Suite, 2 Queen Beds, Accessible, Kitchen (With Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Kitchen (Full Kitchen)

Standard Room, 1 King Bed, Kitchen (Walk-In Shower, Full Kitchen)

Suite, 1 King Bed (Walk-In Shower;With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed (Walk-In Shower)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Kitchen (Full Kitchen)

Suite, 1 King Bed, Kitchen (Withalk-In Showither;With Sofabed,Full Kitchen)

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (With Sofabed)

Guest reviews

Fabulous

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Plus Executive Residency Jackson Northeast

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Prices for upcoming dates