Swissôtel Clark Philippines

Vegas in the Philippines

Super clean property. Staff very helpful and friendly. Spent a lot of time @ the 5th floor pool area. Great to relax and get some sun.

5階プールサイドバーのクラスとの会話が楽しかったです。おかげでスイステルの滞在をより楽しめました。

Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.

Nice hotel in that region. Many people.. Good pool.. So so F&B.. But terrible smell in toilet...

The propertyis well built and the scenery is fantastic.

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.

Amazing love the pool side ❤️❤️❤️❤️ everything beautiful ❤️❤️❤️ fully recommended❤️❤️ thank you🥰

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.

The hotel is well-maintained, and the service provided is excellent.

Super clean property. Staff very helpful and friendly. Spent a lot of time @ the 5th floor pool area. Great to relax and get some sun.

Very good facility. Clean and Comfortable room. Service could have been better. We asked for the room to be cleaned but they did not clean it and we asked for specific things to be re-stocked but the housekeeping did not leave any so we had to call again

非常好的住宿經驗，整體環境整潔、床舒適、服務人員親切、早餐多樣化美味，有機會還想再入住。

모든 것이 만족했지만 청소 상태는 좀 별루였습니다.

Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.

I think the 15th floor had been flooded recently. Strong oder of mold and mildew as soon as I got off of the elevator. Even in the room. I slept with covers pulled over my head. It kicked off my allergies and gave me a runny nose that is still with me now 2 days later

Nice hotel in that region. Many people.. Good pool.. So so F&B.. But terrible smell in toilet...

Great service, clean rooms with amazing staff at every corner!

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.

리뉴얼로 시설 청결하고 보안도 훌륭했고, 직원들 친절했습니다! 하지만 3박 중에 공사로 2일 동안 온수가 나오지 않음

Friendly staff. Room is clean.

部屋はとっても快適でしたが少し狭い様に感じるました｡

정말좋았습니다. 다음에 가도 이곳으로 가고싶어요.우선 방이 커서 마음에 들었습니다.

Very good facility. Clean and Comfortable room. Service could have been better. We asked for the room to be cleaned but they did not clean it and we asked for specific things to be re-stocked but the housekeeping did not leave any so we had to call again

Very nice

非常好的住宿經驗，整體環境整潔、床舒適、服務人員親切、早餐多樣化美味，有機會還想再入住。

1) Over all excellency with warm welcome worker’s and services Is Mr.Eduardo Tensioso I believe,I think he handle the buffet breakfast area, Mr. Eduardo manages the quality of food and services towards the guests absolutely perfect as we ask for. 2) The casino is smoke free but the employees are not warm welcome people. 3). The front desk or lobby not really warm welcome SO SO My concern is I thought this is a 5 star hotel. I was not expecting tons of kids running around screaming, loud and jumping everywhere in front of the lobby, elevator and hallway. Also, I don’t know how it works but one room can have 10 or 15 people checking in one room. Seems like all the neighborhood comes into one room. Room services are very fast delivering coffee whatever I asked for. 4)Room quality not as really what I expect after a day of stay , I observe the ceiling of the shower is a kind unprofessional constructed, cheap toilet and the sink drainage is poor Outdoor building glass is tons of spiderwebs dirt, and not as shining glass also paint drip on the glass, unfortunately, we are by the mountain view, but because of the glasses are cloudy not as clear to see the mountain. Whoever managing the floor in this building needs to do his job. Greatly appreciate the Mr. Ed he takes care and do his job Sincerely yours, Mr. and Mrs. Trosper from Tampa, Florida, USA

I think it was perfect in every way. This is the place to stay for future business trips.

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.

Once I stepped out of my private airport pick up, it took 20 mins to have a wheelchair. There’s no waiting area for a disabled guest. My flight was so long and I cannot stand. I have a triwalker with limited seating capacity. Then there’s the need for an ID even for just delivery to my room. I told them it doesn’t make sense. So it took another 10 mins and was miserably sitting on my walker. When I went to the lobby, the person who checked me seemed nice even thoughI was already irate with the wheelchair and ID issues. I wrote in advance that I needed a room near elevator. She claimed that it’s available and close to elevator. I was placed 5 rooms away from the elevator, and that was not acceptable and when I got down, I was really maxed out with patience. She was not even apologetic and didn’t seem to care if I had to walk . She didn’t explain that closest room to elevator is not acceptable. Duty manager intervened and provided a good room. Elijah and Erwin from concierge were really helpful picking me up and taking me to the dining area and upon exit. It’s hard enough to travel with disability and medical issues but staff with no remorse when they make mistakes should be evaluated. They are not service oriented. It doesn’t matter if they’re being trained, service oriented people do not treat disabled guests that way. Swissotel, being a 5 star hotel should treat guests well and if they keep on hiring someone like Joanne, it’s lesser than 2 stars. Markt crew were great.

The hotel is well-maintained, and the service provided is excellent.

Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.

Check In was so easy. Thanks to Claire

Convenient breakfast buffet time plus excellent variety of foods. Just be more attentive in customers breakfast request or adjustments base on customers timeline.

Very good facility. Clean and Comfortable room. Service could have been better. We asked for the room to be cleaned but they did not clean it and we asked for specific things to be re-stocked but the housekeeping did not leave any so we had to call again

Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.

Great service, clean rooms with amazing staff at every corner!

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.

We enjoyed our overnight stay here. The area has minimal to no traffic. CRK airport is just a few minutes away.

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.

location

조용하고 이동하기가 참 편리 합니다. 직원들도 친절하구요

The propertyis well built and the scenery is fantastic.

Perfect location no traffic no pollution

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.

The hotel was beautiful, smells clean and inviting. There only downside is the far walk to Swissotel from the front entrance.

Cleanliness! Wonderful housekeeping staff. The guy on the pool area that handling towel is rude, I was trying to talk to him to get towels he kept insisting talking to my husband and ignoring me. He might thought I was one of the girls working in a you know what I mean. Tell your staff to not degrading people (women)that works to try to make a living for their family. I did not get his name. When we we're checking out we asked the receptionist if they can send someone to help us with our luggage we waited 30 minutes nobody shows up. That was disappointing. Kitchen staff was very nice and food is good.

Convenient breakfast buffet time plus excellent variety of foods. Just be more attentive in customers breakfast request or adjustments base on customers timeline.

Very nice first stay at Swissotel. Staff was top-notch and super friendly. Please add real beef burgers on the in-room dining menu. Otherwise, I will stay here again.

非常好的住宿經驗，整體環境整潔、床舒適、服務人員親切、早餐多樣化美味，有機會還想再入住。

1) Over all excellency with warm welcome worker’s and services Is Mr.Eduardo Tensioso I believe,I think he handle the buffet breakfast area, Mr. Eduardo manages the quality of food and services towards the guests absolutely perfect as we ask for. 2) The casino is smoke free but the employees are not warm welcome people. 3). The front desk or lobby not really warm welcome SO SO My concern is I thought this is a 5 star hotel. I was not expecting tons of kids running around screaming, loud and jumping everywhere in front of the lobby, elevator and hallway. Also, I don’t know how it works but one room can have 10 or 15 people checking in one room. Seems like all the neighborhood comes into one room. Room services are very fast delivering coffee whatever I asked for. 4)Room quality not as really what I expect after a day of stay , I observe the ceiling of the shower is a kind unprofessional constructed, cheap toilet and the sink drainage is poor Outdoor building glass is tons of spiderwebs dirt, and not as shining glass also paint drip on the glass, unfortunately, we are by the mountain view, but because of the glasses are cloudy not as clear to see the mountain. Whoever managing the floor in this building needs to do his job. Greatly appreciate the Mr. Ed he takes care and do his job Sincerely yours, Mr. and Mrs. Trosper from Tampa, Florida, USA

Very clean. Professional staff. Awesome breakfast. Probably the fasted elevator I’ve ever been in. Very happy with this stay. Will stay again when I visit Clark again.

I had the pleasure of staying at the Swissotel for a week with my family of 10. The entrance of the hotel is very confusing when first arriving since it is located on the side of their mall, unless you enter through the main casino area, which is a farther walk to the main lobby area. Check in staff were polite and tried their best to accommodate our requests to keep our rooms close, despite the hotel being close to capacity for the holidays. Strangely, only 1 of the 3 rooms received fresh fruit. The other 2 rooms only had water During our stay, we were always greeted and seated promptly for our daily breakfast at MARKT restaurant. There was a wide selection and variety of food to choose from. The restaurant staff was kind and did their best to meet our requests however, several days our beverages were never delivered after ordering. The last hour of the breakfast buffet, many items were not replenished. Pool area was nice and clean. Food and drinks were served well. Shopping area could be improved with more variety in retail such as clothing and gift stores. Concierge staff are very nice to work with. Overall, my family and I will definitely be coming back to stay in this hotel for future visits. NOTE: I would AVOID eating at The DINE restaurant, which is NOT affiliated with Swissotel, located in their adjacent shopping area inside the side entrance to the hotel. Poor customer service and high prices - not worth it. Manager unapologetic with their own mistakes.

객실도 깨끗했고, 직원도 친절했고, 조식도 맛있었어요

Nice hotel in that region. Many people.. Good pool.. So so F&B.. But terrible smell in toilet...

Excellent location. The facility is very advance with technology. Everything in the room are remotely controlled. Excellent dining options with plenty of choices. All staff members are very respectful and provided excellent customer service. We will definitely come back and stay at this hotel.