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Suites Inn la Muralla Hotel & Spa

From

$98

/ night

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From

$98

/ night

About this property

A full-service spa, an indoor pool, and a fitness center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a conference center, an...

Parking
Restaurant
Swimming pool
Business Center
Room Service
Tour Desk

Location

Avenida Toluca-Ixtapan de la Sal 567, Metepec, Toluca, State of Mexico, Mexico

More location info

Room options

7

Junior Suite

Room details

1 King Bed

Sleeps 4

624 ft²

Quiet Street View

Air Conditioning

Heating

Safety Deposit Box

Heated Pool

Spa Bath

10

Deluxe Twin Room

Room details

2 Full Beds

Sleeps 4

452 ft²

Mountain View

Air Conditioning

Heating

Safety Deposit Box

Heated Pool

9

Deluxe Suite with Spa Bath

Room details

1 Full Bed

1 Sofa Bed

Sleeps 4

797 ft²

Quiet Street View

Air Conditioning

Heating

Safety Deposit Box

Heated Pool

Spa Bath

5

Deluxe Room

Room details

1 Full Bed

Sleeps 2

452 ft²

Mountain View

Air Conditioning

Heating

Safety Deposit Box

Heated Pool

Guest reviews of Suites Inn la Muralla Hotel & Spa

9.4

Superb

Based on 121 verified reviews

Who stays here?

Business

20%

Couple

29%

Family

49%

What guests think

AI-generated summary based on recent guest reviews

Across many reviews, Suites Inn la Muralla Hotel & Spa stands out for very friendly staff, spotless, spacious suites, and an abundant breakfast, with on-site amenities like a heated indoor pool, spa, gym and tennis court appreciated by guests.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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What guests think

Across many reviews, Suites Inn la Muralla Hotel & Spa stands out for very friendly staff, spotless, spacious suites, and an abundant breakfast, with on-site amenities like a heated indoor pool, spa, gym and tennis court appreciated by guests.

Many travelers also praise quiet, dark rooms and large TVs, find parking easy, and highlight pet friendly touches. Common drawbacks include firm mattresses and pillows, and several guests wished for longer pool and jacuzzi hours; the location is convenient by car but not ideal for walking. Expect a comfortable, amenity rich stay best suited to travelers with a vehicle.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests value the heated indoor pool, jacuzzi, spa, gym and even tennis courts, plus easy on-site parking and thoughtful pet friendly amenities. Several reviews mention limited pool and jacuzzi hours.

Related guest reviews

10

Gabriela

Nov 2, 2025

·

Stayed 1 night

Gran hotel! Gran sorpresa el tamaño de las habitaciones y la decoración. Fuimos con perrito, la atención muy buena, te dan camita, platos agua y croquetas. Las amenidades del hotel muy buenas, chancha de tennis, alberca, jacuzzi,… El desayuno súper completo y generoso, especialmente el domingo. Vamos a regresar sin duda! El staff súper amable y atentos!

Gran hotel! Gran sorpresa el tamaño de las habitaciones y la decoración. Fuimos con perrito, la atención muy buena, te dan camita, platos agua y croquetas. Las amenidades del hotel muy buenas, chancha de tennis, alberca, jacuzzi,… El desayuno súper completo y generoso, especialmente el domingo. Vamos a regresar sin duda! El staff súper amable y atentos!

8

Ana

Mar 19, 2024

·

Stayed 2 nights

Me encanta que reciban mascotas, aunque no hay mucho jardin donde puedan pasear pero hay una parte del estacionamiento donde pueden correr y jugar. Lo único que deben ampliar el horario de la alberca porque se quedaron con el horario de la pandemia y el servicio se acaba a las 6pm

Me encanta que reciban mascotas, aunque no hay mucho jardin donde puedan pasear pero hay una parte del estacionamiento donde pueden correr y jugar. Lo único que deben ampliar el horario de la alberca porque se quedaron con el horario de la pandemia y el servicio se acaba a las 6pm

10

Rebeca

Apr 8, 2024

·

Stayed 2 nights

Gran experiencia, todo el personal del front desk es muy amable, excelente el estado de las habitaciones, gimnasio y alberca. El desayuno buffet que está incluído es excelente.

Gran experiencia, todo el personal del front desk es muy amable, excelente el estado de las habitaciones, gimnasio y alberca. El desayuno buffet que está incluído es excelente.

10

Cuauhtemoc

Apr 23, 2023

·

Superó totalmente mi expectativa, la comida es muy buena y las habitaciones muy bonitas y super equipadas, ideal para viajar en familia, la piscina y las canchas de tenis son lo mejor

Superó totalmente mi expectativa, la comida es muy buena y las habitaciones muy bonitas y super equipadas, ideal para viajar en familia, la piscina y las canchas de tenis son lo mejor

10

Tere

Mar 18, 2025

·

Stayed 2 nights

El servicio es excelente , las instalaciones muy limpias y agradables , la comida es deliciosa , lo único que sería bueno es que consideraran extender el horario de uso de la alberca y también el consumo de los desayunos. en general todo estuvo excelente durante nuestra estancia !

El servicio es excelente , las instalaciones muy limpias y agradables , la comida es deliciosa , lo único que sería bueno es que consideraran extender el horario de uso de la alberca y también el consumo de los desayunos. en general todo estuvo excelente durante nuestra estancia !

10

Rebeca Illiana

Jan 24, 2024

·

Stayed 1 night

Excelente alberca y desayuno buffet.

Excelente alberca y desayuno buffet.

10

Karenne

Apr 15, 2024

·

Stayed 1 night

Excelente atención,servicio e instalaciones. La habitación tiene unas cortinas blackout, el Colchón y almohadas, todo muy cómodo (eso hizo que mi descanso fuera confortable). La pantalla es enorme al igual que la habitación. La alberca techada y climatizada está en muy buenas condiciones, limpia y calientita a diferencia de otros hoteles. Me gustó mucho que hay variedad en el restaurante y en el desayuno incluido, le doy 10 a todo. Sin duda el mejor hotel para hospedarse, atención impecable durante toda mi estancia.

Excelente atención,servicio e instalaciones. La habitación tiene unas cortinas blackout, el Colchón y almohadas, todo muy cómodo (eso hizo que mi descanso fuera confortable). La pantalla es enorme al igual que la habitación. La alberca techada y climatizada está en muy buenas condiciones, limpia y calientita a diferencia de otros hoteles. Me gustó mucho que hay variedad en el restaurante y en el desayuno incluido, le doy 10 a todo. Sin duda el mejor hotel para hospedarse, atención impecable durante toda mi estancia.

10

Liz

Mar 25, 2025

·

Stayed 1 night

Loved having a hot tub, sauna and steam room! Plus the suite was very spacious.

Loved having a hot tub, sauna and steam room! Plus the suite was very spacious.

10

GINA

Mar 25, 2024

·

Stayed 1 night

Desafortunadamente tienen corto tiempo para el uso de la alberca y jacussi, si alguien viene de trabajo, promedio trabaja 8 hrs , iniciando temprano y regresando a las seis , y a esa hora ya está cerrada la alberca ,lo cual no hizo mi estancia excelente . Nos jospedamos aquí por muchas cosas ,y una de ellas fue la alberca ,y no pudimos usarla .

Desafortunadamente tienen corto tiempo para el uso de la alberca y jacussi, si alguien viene de trabajo, promedio trabaja 8 hrs , iniciando temprano y regresando a las seis , y a esa hora ya está cerrada la alberca ,lo cual no hizo mi estancia excelente . Nos jospedamos aquí por muchas cosas ,y una de ellas fue la alberca ,y no pudimos usarla .

10

Arturo

Jul 4, 2025

·

Stayed 1 night

Todo muy del agrado, un trato muy cálido del personal de todas las áreas. Solo me restaría sugerir ampliar el horario de uso de la alberca tanto al inicio como en su cierre.

Todo muy del agrado, un trato muy cálido del personal de todas las áreas. Solo me restaría sugerir ampliar el horario de uso de la alberca tanto al inicio como en su cierre.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a consistent strong point, with rooms and common areas described as spotless and well maintained. Housekeeping is frequently praised.

Related guest reviews

10

Thomas

Mar 12, 2025

·

Stayed 5 nights

Very clean and friendly

Very clean and friendly

10

Patricia

Jul 7, 2025

·

Stayed 1 night

From the moment we walked in we were treated as the most important people The staff, both at the desk, And in the restaurant went above and beyond to be sure we had a wonderful stay. The room was especially spacious and comfortable. Everything was sparkling clean; the room, the lobby, the restaurant It was the nicest stay we've had with over 3 weeks on the road in Mexico

From the moment we walked in we were treated as the most important people The staff, both at the desk, And in the restaurant went above and beyond to be sure we had a wonderful stay. The room was especially spacious and comfortable. Everything was sparkling clean; the room, the lobby, the restaurant It was the nicest stay we've had with over 3 weeks on the road in Mexico

10

Madeleine

Aug 9, 2023

·

Stayed 3 nights

I had a great experience in this hotel. Very clean and staff is super attentive. I will definitely stay here again. Food is great an within minutes of everything… loved it.

I had a great experience in this hotel. Very clean and staff is super attentive. I will definitely stay here again. Food is great an within minutes of everything… loved it.

10

Brian

Dec 7, 2025

·

Stayed 2 nights

Very clean, easy to get to, friendly staff, Sunday buffet was good.

Very clean, easy to get to, friendly staff, Sunday buffet was good.

10

Minddy

Sep 23, 2024

·

Stayed 1 night

The room was clean and the atmosphere was very quite. The staff was polite and very attentive. The breakfast included with our rate was very delicious and the atmosphere was pleasant. Overall I rate this hotel 10/10.

The room was clean and the atmosphere was very quite. The staff was polite and very attentive. The breakfast included with our rate was very delicious and the atmosphere was pleasant. Overall I rate this hotel 10/10.

10

Milton Manuel

Oct 26, 2024

·

Stayed 1 night

Muy limpio habitaciones de primera

Muy limpio habitaciones de primera

10

Montserrat

Sep 4, 2025

·

Stayed 1 night

El desayuno riquísimo mucho más de lo que se espera cuando dicen desayuno continental! Las habitaciones son enormes, limpias y cómodas! El personal es muy amable! Ideal para descansar porque no se escucha nada y las habitaciones son muy obscuras! Piensan en cada detalle y lo cuidan, ofreciendo kit invernal para que no pases frío! Literal me encantó y estoy segura de volver! Si vas a Metepec , Toluca , Lerma o la universidad de tianguistenco te queda Super bien.

El desayuno riquísimo mucho más de lo que se espera cuando dicen desayuno continental! Las habitaciones son enormes, limpias y cómodas! El personal es muy amable! Ideal para descansar porque no se escucha nada y las habitaciones son muy obscuras! Piensan en cada detalle y lo cuidan, ofreciendo kit invernal para que no pases frío! Literal me encantó y estoy segura de volver! Si vas a Metepec , Toluca , Lerma o la universidad de tianguistenco te queda Super bien.

10

Elda

Oct 7, 2025

·

Stayed 1 night

Las habitaciones e instalaciones en general impecables y la atención de todo el personal fue excelente. Volvería a hospedarme sin duda.

Las habitaciones e instalaciones en general impecables y la atención de todo el personal fue excelente. Volvería a hospedarme sin duda.

10

FRANCISCO

Nov 4, 2024

·

Stayed 1 night

Las personas muy amables y todo muy limpio

Las personas muy amables y todo muy limpio

10

Francisco

Aug 1, 2025

·

Stayed 3 nights

Excelente hotel!!! Muy limpias y amplias habitaciones. La alberca y restaurante extraordinarios. Los alimentos abundantes y de buena calidad. Todo excelente! Sin duda regresaría a ese maravilloso lugar!

Excelente hotel!!! Muy limpias y amplias habitaciones. La alberca y restaurante extraordinarios. Los alimentos abundantes y de buena calidad. Todo excelente! Sin duda regresaría a ese maravilloso lugar!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are repeatedly described as very spacious and comfortable, with modern touches like large TVs and streaming; some are particularly quiet and dark for rest, and a few offer views. A recurring complaint is firm mattresses and pillows.

Related guest reviews

2

Angel Antonio

Jul 29, 2024

·

Stayed 1 night

La peor cama que he usado en mucho tiempo, el hotel en general está muy bien, el restaurante excelente, le habitación muy agradable, pero todo eso se pierde cuando el colchón es una tabla dura que no te permite descansar, cuando cambien eso será un excelente hotel.

La peor cama que he usado en mucho tiempo, el hotel en general está muy bien, el restaurante excelente, le habitación muy agradable, pero todo eso se pierde cuando el colchón es una tabla dura que no te permite descansar, cuando cambien eso será un excelente hotel.

10

Gerardo

Aug 4, 2025

·

Stayed 1 night

La habitación estaba muy espaciosa y moderna, Tener Netflix es uno de las mejores opciones que te pueden dar, el personal muy amable

La habitación estaba muy espaciosa y moderna, Tener Netflix es uno de las mejores opciones que te pueden dar, el personal muy amable

10

Mario Alberto

Nov 3, 2025

·

Stayed 3 nights

La amplitud, la tv grande y la atención del personal 💯

La amplitud, la tv grande y la atención del personal 💯

10

Veterinaria

Jul 5, 2025

·

Stayed 2 nights

Estaba muy amplia y limpia mi habitación. Tiene muy bonita vista a los campos que están en la parte posterior del hotel. Las camas también muy buenas.

Estaba muy amplia y limpia mi habitación. Tiene muy bonita vista a los campos que están en la parte posterior del hotel. Las camas también muy buenas.

10

Sergio

Nov 16, 2025

·

Stayed 1 night

La habitación es grande y muy cómoda. Las instalaciones muy agradables. El restaurante muy bien y los alimentos del desayuno excelentes. Y principalmente, todo el personal es muy amable y profesional. Les agradecemos mucho su atención.

La habitación es grande y muy cómoda. Las instalaciones muy agradables. El restaurante muy bien y los alimentos del desayuno excelentes. Y principalmente, todo el personal es muy amable y profesional. Les agradecemos mucho su atención.

8

Oiled

Dec 26, 2024

·

Stayed 1 night

Todo estuvo bien. Solo creo que pueden mejorar la calidad de las camas y almohadas

Todo estuvo bien. Solo creo que pueden mejorar la calidad de las camas y almohadas

10

José

Nov 17, 2025

·

Stayed 3 nights

Habitación amplia

Habitación amplia

10

Liz

Mar 25, 2025

·

Stayed 1 night

Loved having a hot tub, sauna and steam room! Plus the suite was very spacious.

Loved having a hot tub, sauna and steam room! Plus the suite was very spacious.

10

Montserrat

Sep 4, 2025

·

Stayed 1 night

El desayuno riquísimo mucho más de lo que se espera cuando dicen desayuno continental! Las habitaciones son enormes, limpias y cómodas! El personal es muy amable! Ideal para descansar porque no se escucha nada y las habitaciones son muy obscuras! Piensan en cada detalle y lo cuidan, ofreciendo kit invernal para que no pases frío! Literal me encantó y estoy segura de volver! Si vas a Metepec , Toluca , Lerma o la universidad de tianguistenco te queda Super bien.

El desayuno riquísimo mucho más de lo que se espera cuando dicen desayuno continental! Las habitaciones son enormes, limpias y cómodas! El personal es muy amable! Ideal para descansar porque no se escucha nada y las habitaciones son muy obscuras! Piensan en cada detalle y lo cuidan, ofreciendo kit invernal para que no pases frío! Literal me encantó y estoy segura de volver! Si vas a Metepec , Toluca , Lerma o la universidad de tianguistenco te queda Super bien.

10

Alejandra

May 10, 2025

·

Stayed 3 nights

Amazing stay !!!! Breakfast was a la carte and amazing! Very delicious with fresh green smoothie, fresh fruit, very tasty omelets and very good coffee. They had a personalized welcome sign with our name. The room is huge. I think that all the rooms are suites. The view from my room overlooked the mountains. We ate dinner at the restaurant too and that was very tasty. We didn’t have time to visit the spa. I left the cleaning lady a few things and they sent me a THANK YOU video, which was completely unexpected. I left absolutely in love with this property!!!

Amazing stay !!!! Breakfast was a la carte and amazing! Very delicious with fresh green smoothie, fresh fruit, very tasty omelets and very good coffee. They had a personalized welcome sign with our name. The room is huge. I think that all the rooms are suites. The view from my room overlooked the mountains. We ate dinner at the restaurant too and that was very tasty. We didn’t have time to visit the spa. I left the cleaning lady a few things and they sent me a THANK YOU video, which was completely unexpected. I left absolutely in love with this property!!!

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, attentive and personalized across reception, restaurant and housekeeping. A few guests reported issues such as unhelpful responses, over-strict policies or billing support problems.

Related guest reviews

2

Sergio

Jun 20, 2023

·

Stayed 4 nights

I had a terrible experience at this property. They called security on me because they miscounted the towels and accused me of stealing a hand towel. The ladies at the front office would laugh at me and give me dirty looks. In another instance, one of my family members was walking up to my room with me (not to stay, just to pick up souvenirs I had brought) and the front desk stopped me in the lobby to tell me they could only be there for 15 min. I said, “that’s fine” (again, they were just there to pick something up). Once in the room, the front desk ladies called my room 3 times to tell me 15 minutes had passed and kept harassing me to get my guest out of the room. This stay ruined my vacation and I would never stay at this property.

I had a terrible experience at this property. They called security on me because they miscounted the towels and accused me of stealing a hand towel. The ladies at the front office would laugh at me and give me dirty looks. In another instance, one of my family members was walking up to my room with me (not to stay, just to pick up souvenirs I had brought) and the front desk stopped me in the lobby to tell me they could only be there for 15 min. I said, “that’s fine” (again, they were just there to pick something up). Once in the room, the front desk ladies called my room 3 times to tell me 15 minutes had passed and kept harassing me to get my guest out of the room. This stay ruined my vacation and I would never stay at this property.

10

alberto

Jun 13, 2025

·

Stayed 3 nights

My room was big, comfortable, updated and extremely clean. Jorge, at the front desk, was personable and professional, I appreciated his personal attention to ensuring my stay was perfect. The onsite restaurant was a plus as well as having room service available 24/7. Thank you.

My room was big, comfortable, updated and extremely clean. Jorge, at the front desk, was personable and professional, I appreciated his personal attention to ensuring my stay was perfect. The onsite restaurant was a plus as well as having room service available 24/7. Thank you.

10

CARLOS

May 12, 2024

·

Stayed 1 night

excelente atencion de todo el personal... amables en todo

excelente atencion de todo el personal... amables en todo

10

Gary

Apr 12, 2025

·

Stayed 6 nights

Most appreciated how all the staff from desk, restaurant, cleaning and security guard recognized and acknowledged us daily as we passed through. Very friendly when we asked or needed anything. The restaurant is the best and 5 star quality. The lead person I shall term as Maitre d’Hotel at this restaurant.

Most appreciated how all the staff from desk, restaurant, cleaning and security guard recognized and acknowledged us daily as we passed through. Very friendly when we asked or needed anything. The restaurant is the best and 5 star quality. The lead person I shall term as Maitre d’Hotel at this restaurant.

10

Martha

Sep 11, 2024

·

Stayed 3 nights

La atención del personal es insuperable, todos tienen una alta capacitación y valor por el cliente. Las instalaciones son un poco viejas aunque algunas partes han sido renovadas, necesita modernidad

La atención del personal es insuperable, todos tienen una alta capacitación y valor por el cliente. Las instalaciones son un poco viejas aunque algunas partes han sido renovadas, necesita modernidad

2

Patricia Ann

Nov 10, 2025

·

Stayed 5 nights

Met by armed guard with a machine gun who never left the lobby. Beds were incredibly hard. When asking for anything we were met with a resounding "no", or misdirection. We did not feel safe and it did not meet the 5 star rating. When we requested a refund, for our other 4 days booked, we were told there is a 100% cancelation fee. So, they were able to rebook the room and receive 200% for their room. We asked our travel agent to assist us in even a partial refund and were met with a "no". Definitely horrible customer service....beware.

Met by armed guard with a machine gun who never left the lobby. Beds were incredibly hard. When asking for anything we were met with a resounding "no", or misdirection. We did not feel safe and it did not meet the 5 star rating. When we requested a refund, for our other 4 days booked, we were told there is a 100% cancelation fee. So, they were able to rebook the room and receive 200% for their room. We asked our travel agent to assist us in even a partial refund and were met with a "no". Definitely horrible customer service....beware.

10

Patricia

Dec 11, 2022

·

Stayed 1 night

Excelente servicio de todo el personal y rapidez en la recepción

Excelente servicio de todo el personal y rapidez en la recepción

10

Vania Elizabeth

Oct 28, 2025

·

Stayed 1 night

Excelentes instalaciones, el trato del personal inmejorable!

Excelentes instalaciones, el trato del personal inmejorable!

10

Jose

Dec 3, 2025

·

Stayed 1 night

Un excelente servicio de parte de todo el personal, realmente quedó muy satisfecho

Un excelente servicio de parte de todo el personal, realmente quedó muy satisfecho

10

michelle

Oct 29, 2023

·

Stayed 1 night

Wonderful stay for a total of 8 nights. Hotel is super clean, especially enjoyed the awesome water pressure and lots of hot water and the firm and comfortable bed. Front desk staff was friendly and helpful, especially Carlos Evan Gicomo. Loved the included breakfast, lots of choices and the Sunday buffet was overwhelming. The restaurant staff was wonderful especially our lovely hostess Judich Hernandez.

Wonderful stay for a total of 8 nights. Hotel is super clean, especially enjoyed the awesome water pressure and lots of hot water and the firm and comfortable bed. Front desk staff was friendly and helpful, especially Carlos Evan Gicomo. Loved the included breakfast, lots of choices and the Sunday buffet was overwhelming. The restaurant staff was wonderful especially our lovely hostess Judich Hernandez.

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AI-generated summary based on recent guest reviews

Location

Convenient for Metepec, Toluca and nearby areas, easy to reach by car and close enough to get around quickly. However, several note it is not ideal for walking and you may need a taxi or car.

Related guest reviews

10

Silvia Guadalupe del Toro

Jun 1, 2024

·

Stayed 4 nights

Todo excelente, pero si le hace falta a sus alrededores un super, un lugar para comer, un Starbucks, etc.

Todo excelente, pero si le hace falta a sus alrededores un super, un lugar para comer, un Starbucks, etc.

10

JORGE BENITEZ

Oct 7, 2024

·

Stayed 1 night

It is in a good location where you can move to different places around the hotel in a quick way.

It is in a good location where you can move to different places around the hotel in a quick way.

10

Maria

Nov 16, 2024

·

Stayed 2 nights

El lugar esta muy bien, las habitaciones muy espaciosas, me volvería a quedar. El personal es muy amable y el desayuno esta bastante bien. Un buen lugar para quedarse si se trata de Metepec, además esta cerca del Parque Bicentenario que es muy lindo.

El lugar esta muy bien, las habitaciones muy espaciosas, me volvería a quedar. El personal es muy amable y el desayuno esta bastante bien. Un buen lugar para quedarse si se trata de Metepec, además esta cerca del Parque Bicentenario que es muy lindo.

8

Ambrocio

Oct 4, 2025

·

Stayed 2 nights

Está en área céntrica con limitaciones

Está en área céntrica con limitaciones

8

Omar

Apr 7, 2024

·

Stayed 1 night

Está en las afueras de la ciudad y las almohadas no son cómodas

Está en las afueras de la ciudad y las almohadas no son cómodas

10

Madeleine

Aug 9, 2023

·

Stayed 3 nights

I had a great experience in this hotel. Very clean and staff is super attentive. I will definitely stay here again. Food is great an within minutes of everything… loved it.

I had a great experience in this hotel. Very clean and staff is super attentive. I will definitely stay here again. Food is great an within minutes of everything… loved it.

10

Brian

Dec 7, 2025

·

Stayed 2 nights

Very clean, easy to get to, friendly staff, Sunday buffet was good.

Very clean, easy to get to, friendly staff, Sunday buffet was good.

8

Thania

Sep 21, 2024

·

Stayed 1 night

Muy limpio, fácil y cómodo de estacionarse y el personal en general sumamente amable. Nos dieron un upgrade de habitación gratuito y nos permitieron hacer check in desde temprano- 10 am. Puntos a mejorar- sólamente una persona en el restaurante se rehusó a dejarnos sacar una cajita de cereal para uno de los niños, habiendo pagado el buffet por precio completo. Se le reportó con gerencia. Es muy fácil y cómodo estacionarse pero para llegar al pueblo es necesario moverse en automóvil ya que hay que cruzar la carretera.

Muy limpio, fácil y cómodo de estacionarse y el personal en general sumamente amable. Nos dieron un upgrade de habitación gratuito y nos permitieron hacer check in desde temprano- 10 am. Puntos a mejorar- sólamente una persona en el restaurante se rehusó a dejarnos sacar una cajita de cereal para uno de los niños, habiendo pagado el buffet por precio completo. Se le reportó con gerencia. Es muy fácil y cómodo estacionarse pero para llegar al pueblo es necesario moverse en automóvil ya que hay que cruzar la carretera.

10

Alejandro

May 3, 2024

·

Stayed 3 nights

El hotel y staff excelentes! Definitivamente no es un area para caminar. Pero tomando un taxi, a 10 minutos llegas al centro de Metepec.

El hotel y staff excelentes! Definitivamente no es un area para caminar. Pero tomando un taxi, a 10 minutos llegas al centro de Metepec.

10

René

Oct 27, 2023

·

Stayed 2 nights

Hotel bien ubicado pero fue complicado ubicarlo correcto en maps. El servicio excelente, lo mejor de todo. Las instalaciones bien. Pero resalto mucho el servicio.

Hotel bien ubicado pero fue complicado ubicarlo correcto en maps. El servicio excelente, lo mejor de todo. Las instalaciones bien. Pero resalto mucho el servicio.

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AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong reviews, especially the generous Sunday buffet and made-to-order options; many also praise the on-site restaurant’s quality and variety. A few mention minor service issues at breakfast.

Related guest reviews

10

Surany

Jun 3, 2025

·

Stayed 1 night

el personal del restaurante no fue muy amable, lo demas fue perfecto

el personal del restaurante no fue muy amable, lo demas fue perfecto

10

Gabriela

Nov 2, 2025

·

Stayed 1 night

Gran hotel! Gran sorpresa el tamaño de las habitaciones y la decoración. Fuimos con perrito, la atención muy buena, te dan camita, platos agua y croquetas. Las amenidades del hotel muy buenas, chancha de tennis, alberca, jacuzzi,… El desayuno súper completo y generoso, especialmente el domingo. Vamos a regresar sin duda! El staff súper amable y atentos!

Gran hotel! Gran sorpresa el tamaño de las habitaciones y la decoración. Fuimos con perrito, la atención muy buena, te dan camita, platos agua y croquetas. Las amenidades del hotel muy buenas, chancha de tennis, alberca, jacuzzi,… El desayuno súper completo y generoso, especialmente el domingo. Vamos a regresar sin duda! El staff súper amable y atentos!

10

B

Jan 19, 2025

·

Stayed 2 nights

Fantastic place, very attentive employees, best breakfast during our whole trip, great Dinner and Drinks. The staff was very welcoming and helpful, from checking in, during the whole stay and until we left. The pool is heated, big and the jacuzzi is very relaxing. I highly recommend the Archeological site (see pictures) it is the only round Pyramid we saw on our trip, dedicated to the god of the wind.

Fantastic place, very attentive employees, best breakfast during our whole trip, great Dinner and Drinks. The staff was very welcoming and helpful, from checking in, during the whole stay and until we left. The pool is heated, big and the jacuzzi is very relaxing. I highly recommend the Archeological site (see pictures) it is the only round Pyramid we saw on our trip, dedicated to the god of the wind.

10

alberto

Jun 13, 2025

·

Stayed 3 nights

My room was big, comfortable, updated and extremely clean. Jorge, at the front desk, was personable and professional, I appreciated his personal attention to ensuring my stay was perfect. The onsite restaurant was a plus as well as having room service available 24/7. Thank you.

My room was big, comfortable, updated and extremely clean. Jorge, at the front desk, was personable and professional, I appreciated his personal attention to ensuring my stay was perfect. The onsite restaurant was a plus as well as having room service available 24/7. Thank you.

10

Brian

Dec 7, 2025

·

Stayed 2 nights

Very clean, easy to get to, friendly staff, Sunday buffet was good.

Very clean, easy to get to, friendly staff, Sunday buffet was good.

10

Christian

Nov 17, 2023

·

Stayed 1 night

Todo muy bien pero especialmente no l desayuno del Domingo, estaba más allá que delicioso.

Todo muy bien pero especialmente no l desayuno del Domingo, estaba más allá que delicioso.

10

Victoria

Jan 1, 2023

·

Stayed 2 nights

We really enjoyed our stay at this hotel. Highly recommend. Excellent service, spacious/new room and nice amenities (heated indoor pool, gym, and spa onsite). We enjoyed the breakfast that was made to order and plentiful. We will plan to return during our next visit to Metepec.

We really enjoyed our stay at this hotel. Highly recommend. Excellent service, spacious/new room and nice amenities (heated indoor pool, gym, and spa onsite). We enjoyed the breakfast that was made to order and plentiful. We will plan to return during our next visit to Metepec.

10

Montserrat

Sep 4, 2025

·

Stayed 1 night

El desayuno riquísimo mucho más de lo que se espera cuando dicen desayuno continental! Las habitaciones son enormes, limpias y cómodas! El personal es muy amable! Ideal para descansar porque no se escucha nada y las habitaciones son muy obscuras! Piensan en cada detalle y lo cuidan, ofreciendo kit invernal para que no pases frío! Literal me encantó y estoy segura de volver! Si vas a Metepec , Toluca , Lerma o la universidad de tianguistenco te queda Super bien.

El desayuno riquísimo mucho más de lo que se espera cuando dicen desayuno continental! Las habitaciones son enormes, limpias y cómodas! El personal es muy amable! Ideal para descansar porque no se escucha nada y las habitaciones son muy obscuras! Piensan en cada detalle y lo cuidan, ofreciendo kit invernal para que no pases frío! Literal me encantó y estoy segura de volver! Si vas a Metepec , Toluca , Lerma o la universidad de tianguistenco te queda Super bien.

10

Francisco

Aug 1, 2025

·

Stayed 3 nights

Excelente hotel!!! Muy limpias y amplias habitaciones. La alberca y restaurante extraordinarios. Los alimentos abundantes y de buena calidad. Todo excelente! Sin duda regresaría a ese maravilloso lugar!

Excelente hotel!!! Muy limpias y amplias habitaciones. La alberca y restaurante extraordinarios. Los alimentos abundantes y de buena calidad. Todo excelente! Sin duda regresaría a ese maravilloso lugar!

10

Alejandra

May 10, 2025

·

Stayed 3 nights

Amazing stay !!!! Breakfast was a la carte and amazing! Very delicious with fresh green smoothie, fresh fruit, very tasty omelets and very good coffee. They had a personalized welcome sign with our name. The room is huge. I think that all the rooms are suites. The view from my room overlooked the mountains. We ate dinner at the restaurant too and that was very tasty. We didn’t have time to visit the spa. I left the cleaning lady a few things and they sent me a THANK YOU video, which was completely unexpected. I left absolutely in love with this property!!!

Amazing stay !!!! Breakfast was a la carte and amazing! Very delicious with fresh green smoothie, fresh fruit, very tasty omelets and very good coffee. They had a personalized welcome sign with our name. The room is huge. I think that all the rooms are suites. The view from my room overlooked the mountains. We ate dinner at the restaurant too and that was very tasty. We didn’t have time to visit the spa. I left the cleaning lady a few things and they sent me a THANK YOU video, which was completely unexpected. I left absolutely in love with this property!!!

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AI-generated summary based on recent guest reviews

2

Alejandro

Jun 11, 2026

·

Stayed 1 night

Todo horrible

Todo horrible

10

Alejandra

May 10, 2026

·

Stayed 2 nights

Exceedingly clean, huge room; great shower, amazing breakfast, super friendly staff.

Exceedingly clean, huge room; great shower, amazing breakfast, super friendly staff.

10

ALMA FERNANDA

May 3, 2026

·

Stayed 1 night

Todo excelente

Todo excelente

10

Julio E

Apr 12, 2026

·

Stayed 3 nights

Breakfast was really fresh and delicious

Breakfast was really fresh and delicious

2

Maria

Apr 7, 2026

·

Stayed 1 night

Blood on sheets

Blood on sheets

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 12:00

FAQs about Suites Inn la Muralla Hotel & Spa

Is parking available at the property?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

Is breakfast offered at the hotel?

Yes, a free continental breakfast is provided for guests.

Does the hotel allow pets?

Yes, pets are allowed with a fee of MXN 500 per pet, per night. Service animals are exempt from this fee.

What are the check-in and check-out times?

Check-in starts at 15:00 and check-out ends at 12:00. Early check-in and late check-out may be available upon request.

What accessibility features does the hotel offer?

The hotel provides step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not mentioned.

Where is the hotel located?

The hotel is located in Metepec, Toluca, near shopping areas such as Galerias Metepec Shopping Center and Town Square Metepec. Popular attractions like Zacango Zoo and The Cosmovitral are also nearby.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. Pool access is available from 9:30 AM to 6:00 PM.

What are the hotel's policies for guests staying with children?

Children 3 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding. Adult supervision is required for children under 18 years old in the swimming pool.

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