City Stays Bica Apartments

I never leave bad reviews, but this was a very frustrating stay. There was a dispute between what Hotels.com indicated about the cleaning fee and what the property owners demanded upon arrival, and they would not provide us with the entrance code until we agreed to pay more. We spent hours trying to resolve the issue with Hotels.com, but the owners were not helpful throughout the process. For the cost of this stay compared to many other places we’ve visited, the experience was disappointing. The apartment was not clean and lacked basic amenities. When we asked for an extra roll of toilet paper, we were told we had to purchase it ourselves, despite the fee we had already paid. I would not recommend this place. Save yourself the trouble and look elsewhere.

Nice location close to city centre with many restaurants and shoping street. Condition of the apartment is poor with smell of mold, especially in the bathroom and bedroom. Shower and toilett i bad condition, toilett was broken but fixed day 2.

The apartment itself is fine although it's cheaply furnished and looking tired. It was clean enough. A small amount of washing up liquid and toilet roll was provided although no washing powder provided even though there is a washing machine. The building felt secure and it's not far from the metro. The check in experience was awful though and i would not recommend. I didn't get any instructions and contacted the property in advance on the phone number and through their website. I didn't get a response until the day I was supposed to check in where they said I couldn't check in until I paid a mandatory cleaning fee. This was not mentioned in the booking (a damage deposit is mentioned, which I was happy to pay) and in the end I had no choice to pay it as the apartment was non-refundable and they already had my money. Absolutely awful service and you can get a much better apartment in the area once you factor in this extra fee. Note hotels.com policy does not allow me to mention how much this fee was in the review.

A hospedagem perfeita, localizaçâo boa, apt lindo. So a comunicaçâo que deixa a desejar.