Is parking available at the property?

Self parking is available on-site for a fee of USD 5 per night, which includes in/out privileges. Valet parking is also offered at a fee of USD 6 per night, with in/out privileges as well.

What breakfast options are offered?

Buffet breakfast is available daily from 5:00 AM to 11:00 AM for a fee of approximately USD 20 per person.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible facilities in public areas. However, specific details on room accessibility may need to be confirmed with the property.

What is the location of the property in relation to key landmarks?

The hotel is located in Nasr City, Cairo, within a 15-minute drive of Citystars Heliopolis and the Egyptian Museum. It is 0.6 miles from City Center Shopping Mall and 9.1 miles from Tahrir Square. Public transport options are available nearby.

Does the property have a swimming pool?

Yes, the property features both an indoor and an outdoor swimming pool. The outdoor pool is seasonal, and guests can enjoy the pools during operational hours.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified, so it is advisable to check with the property for specific policies regarding children.

Intercontinental Cairo Citystars Hotel in Egypt

Average nightly price at Intercontinental Cairo Citystars by IHG by month, last 12 months (USD)
Month	Average price
January	$223
February	$201
March	$225
April	$252
May	$242
June	$211
July	$191
August	$194
September	$222
October	$233
November	$228
December	$221

What guests think

At Intercontinental Cairo Citystars by IHG, travelers praise the friendly, accommodating staff, the direct connection to Citystars Mall, and the attractive pool, while recurring concerns include heavy street and nightclub noise, dated rooms in places, and inconsistent service experiences.

Many like the convenient access to the airport and shopping, and several appreciated late check-outs and room changes when available. Breakfast and on-site restaurants are frequently complimented, though some found prices high and buffet service uneven. Cleanliness comments range from very clean to issues with worn carpets or pests. Overall, expect a convenient, full-service stay with strong amenities but potential noise and aging rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool is a consistent highlight, with guests describing it as great or amazing; one review noted early closing hours. Overall amenities and property upkeep receive positive remarks.

Related guest reviews

8

AUBOURG

Nov 21, 2024

·

Stayed 8 nights

Hotel de bonne facture, mais avec une isolation phonique déplorable. Les bruits de la rue (klaxons) sont très présents dans la chambre. Piscine très belle mais qui ferme relativement tot (coucher du soleil : 17h actuellement). Heureusement l'espace SPA (Hammam, Sauna, jacuzzi) lui est ouvert jusqu'à 22h. Le prix des restaurant est tres cher sur place, mieux vaut aller diner dans le MAUL (zone commerciale) attenante à l'hôtel. Globalement, l'hôtel est pas trop mal, mais c'est trop cher pour la prestation.

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10

Axel Josef

Nov 9, 2024

·

Stayed 4 nights

Sehr gutes Hotel in new Kairo. Luxus, großer warmer Pool mit Service. Perfektes Frühstück. Spielcasino, direkt neben der größten Mall Kairos. Sehr empfehlenswert

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10

Hugues Albert Michel

Aug 9, 2023

·

Stayed 5 nights

Bel hôtel calme,personnel discret et efficace,petit-déjeuner excellent.Piscine calme et très agréable.Ménage fait tous les jours,mise à disposition de petites bouteilles d'eau dans la chambre chaque jour ainsi qu'au petit-déjeuner. Accès direct d'un grand centre commercial.Facilité de déplacements avec les Uber.Rien à redire,nous sommes ravis de ce séjour au Caire.

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8

Sylvia

Oct 1, 2025

·

Stayed 3 nights

Great pool and other amenities.

10

Jason

Apr 6, 2024

·

Stayed 10 nights

Pool was amazing

10

Catherine Johnson

Mar 3, 2023

·

Stayed 12 nights

Airport shuttle (in a Mercedes)

8

Faisal

Dec 30, 2022

·

Stayed 19,352 nights

Nice, grand spacious 5× hotel connected to the city stars mall. Would definitely recommend it.

10

Sylvia

Mar 24, 2025

·

Stayed 6 nights

Nice property

10

Hong

Nov 19, 2024

·

Stayed 3 nights

Nice facility and good services

10

Helen

Oct 12, 2023

·

Stayed 1 night

The property is well maintained, modern and beautiful. Unfortunately for me that I only stayed one night before flying back.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several call the hotel and rooms clean or well maintained, while others report worn carpets, average cleanliness, pests, or buffet-area cleanliness issues.

Related guest reviews

10

Hugues Albert Michel

Aug 9, 2023

·

Stayed 5 nights

Bel hôtel calme,personnel discret et efficace,petit-déjeuner excellent.Piscine calme et très agréable.Ménage fait tous les jours,mise à disposition de petites bouteilles d'eau dans la chambre chaque jour ainsi qu'au petit-déjeuner. Accès direct d'un grand centre commercial.Facilité de déplacements avec les Uber.Rien à redire,nous sommes ravis de ce séjour au Caire.

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10

Balsam

Feb 10, 2025

·

Stayed 1 night

Very nice Egyptian style and comfortable, clean

10

Jose Luis

May 9, 2023

·

Stayed 5 nights

This is a great and clean hotel

6

NIHAL

Sep 9, 2024

·

Stayed 2 nights

There is noise in the corridors and the cleanliness is average, the place is normal

10

Raghad

Dec 26, 2022

·

Stayed 19,351 nights

The hotel is quite convenient being situated right next to the mall. The staff are quite helpful and will go out of their way to ensure you're having a great stay. The hitel itself was clean and amenities were excellent. Definitely would recommend this hotel to others and would not hesitate to stay here again in the future.

6

steven

Nov 1, 2023

·

Stayed 2 nights

Just a mediocre hotel piggybacking off the Intercontinental name. The room was average, we had a few ants that liked to try to be our room mates, but the location attached to Citystars mall does make it better.

4

NIHAL

Aug 31, 2024

·

Stayed 2 nights

There is a lot of noise, and the cleanliness is acceptable, but the hotel is below average.

4

Mohamed

Jul 18, 2023

·

Stayed 3 nights

The hotel rooms have become old and not renovated, and the carpeting is not clean and has become very old

10

Helen

Oct 12, 2023

·

Stayed 1 night

The property is well maintained, modern and beautiful. Unfortunately for me that I only stayed one night before flying back.

6

Ibrahim

Feb 26, 2025

·

Stayed 3 nights

Loction is excellent to stay specially before travelling back home as you can make shopping from connected mall and close to the airport . This time the didn't like the breakfast buffet services , the level of food selection and cleanliness of the area .

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AI-generated summary based on recent guest reviews

Rooms

Room quality varies: some renovated rooms are excellent and comfortable, but many mention dated decor and significant noise from traffic, corridors, or a nearby club.

Related guest reviews

4

JOSEPH

May 27, 2023

·

Stayed 4 nights

Very old property on a very noisy street.

8

AUBOURG

Nov 21, 2024

·

Stayed 8 nights

Hotel de bonne facture, mais avec une isolation phonique déplorable. Les bruits de la rue (klaxons) sont très présents dans la chambre. Piscine très belle mais qui ferme relativement tot (coucher du soleil : 17h actuellement). Heureusement l'espace SPA (Hammam, Sauna, jacuzzi) lui est ouvert jusqu'à 22h. Le prix des restaurant est tres cher sur place, mieux vaut aller diner dans le MAUL (zone commerciale) attenante à l'hôtel. Globalement, l'hôtel est pas trop mal, mais c'est trop cher pour la prestation.

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10

Mohamed

Aug 2, 2025

·

Stayed 2 nights

The renovated rooms are excellent.

6

NEDAL

Nov 27, 2025

·

Stayed 5 nights

Room needs renovation The staff was very good

10

Susan

Nov 29, 2023

·

Stayed 4 nights

Great location and comfortable room. The mall is connected to the hotel and makes it so convenient

8

Hamad

Jan 2, 2026

·

Stayed 5 nights

Everything good but the problem with the sound come from the street too much noisy and I talk with hotel about this one

6

haidar

Jan 10, 2025

·

Stayed 1 night

It’s good but not the price what I paid I could have the Same condition in other hotels for better price the room needs full renovation

6

NIHAL

Aug 30, 2024

·

Stayed 1 night

There is a lot of noise in the next rooms

10

Tomonori

Jan 6, 2025

·

Stayed 4 nights

家族4人(5歳と2歳)ホテルのロビーやスタッフは最高のおもてなしをしてくれました。部屋は少し古い感じがしました。市内からは少し離れていますが、モールもあり、買い物にはこまりません。夜はクラブ？があるので、３時ごろまでうるさいです。家族連れなので行かなかったですが、夜遊びにはこまらなそうです。

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10

jungu

Sep 9, 2025

·

Stayed 3 nights

방음 객실이라고는 하지만, 지옥같은 이집트 차량들의 크락션 소리는 고스란히 방안에서 다 들립니다. 도로쪽 방 배정 받았다가 너무 시끄러워서 반대쪽으로 옮겼으나 매한가지 입니다. 방 컨디션은 매우 좋았고, 레이트 체크아웃도 무료라 좋았습니다. 조식 맛있구요. 쇼핑몰과 붙어있어서 편리합니다. 3박 묶을동안 동양사람은 본적이 없습니다.

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Service

Many guests praise the friendly, accommodating staff and flexibility with room moves or late check-outs, yet others cite inconsistent training, billing or deposit disputes, and a few reports of unprofessional behavior.

Related guest reviews

10

kayla

Apr 6, 2025

·

Stayed 8 nights

The hotel was amazing. Everyone was very friendly and welcoming. I would 100% stay here again.

2

Mohamed Mohamed Haroun

Jul 28, 2023

·

During the past 9 years I have been a guest for this hotel i noticed a serious deterioration in the quality of employees and services provided. However, the memories i had there helped me to ignore this fact and keep visiting but what happened today after checking out exceeded all the worst scenarios and human expectations so i decided to detail what happened and never go there again, After checking out and paying all the expenses of our stay i took my vehicle and While driving out of the external gate i saw someone running and waving with his hands asking me to stop so i stopped. please try to guess why they stopped me!!!! He came and said "we are missing the TV remote control so it might be in your luggage" ! Can u imagine!!, anyone visited that hotel can tell how much could be spent in three nights and they stopped me after paying everything as they cannot find a 10 dollars remote control , i cannot mention all the details because of space limitation. Briefly i had to throughout everything from my luggage in lobby from anger, my daughter got a serious injury in her finger and suffered emotional distress because of the incidence. My advise is try to change your plans. if you had to book your stay there ask someone from front desk to send someone to check the room with you before leaving it as it seems there is something wrong going on there then it might end up seeing yourself facing the same bad experience and asked to check ur luggage for a missed bar of soap!!

6

Carlo

Aug 13, 2023

·

Stayed 1 night

Property is clean and modern. Staff should get training

10

wan chung peter

Feb 3, 2026

·

Stayed 4 nights

This is our first ever trip to Cairo, it’s for my son competition. We picked this hotel due to its location which is close to the venue as well as next to a huge mall which can get all we needed during our trip. The staff is very helpful as we experience jet lagging during our trip and couldn’t rest due to the busy honking sound from the street during early evening and had requested a change in room. Even though the hotel is fully occupied, the staff and supervisors still try their very best to accommodate our needs and we really appreciate their help and service.

10

Nabil

Sep 12, 2024

·

Stayed 3 nights

Thank you Edward for your great help and outstanding service

10

Tomomitsu

Mar 8, 2025

·

Stayed 1 night

家族で一泊利用しました。チェックインの際に、帰りのフライト時間を確認して下さり、チェックアウトを過ぎた時間にも関わらず、ギリギリまで追加料金なしで利用させてくれました。エジプト観光で汗をかいたので、シャワーを浴びて帰国できたのは大変助かりました。シャワーの水圧、温度も問題ありません！ 2食付きのプランを利用しましたが、ブュッフェは内容も充実していてとても美味しかったです。

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10

Martin

Apr 19, 2025

·

Stayed 2 nights

Superb friendly staff. One of the best Intercontinental Hotels I've stayed in

4

Tatyana

Jun 15, 2023

·

Staff tried to touch me inappropriately. Constant whistling, winking. I am a married Russian/American woman traveling with husband and my kid. Disgusting behavior toward tourists that pay your salary. Will not go back.

2

Ahmed

Jul 17, 2023

·

Stayed 2 nights

They took 300$ cash deposit and did not return it back.

6

Smita

Apr 9, 2023

·

Stayed 5 nights

The hotel was nice and the rooms were good too. The service was very poor. Once we complained they made every effort for us but i just don't feel the staff are properly trained.

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Location

Direct access to Citystars Mall and proximity to the airport are big advantages for shopping and short stays; several reviews also note noticeable traffic noise in the area.

Related guest reviews

8

waleed

Jan 9, 2024

·

Stayed 7 nights

الفندق ممتاز والموقع رائع يطل على مول سيتي ستارز والشوارع القريبه مليانه مطاعم متنوعه ويعتبر في منطقه راقيه نوعا ما

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10

Susan

Nov 29, 2023

·

Stayed 4 nights

Great location and comfortable room. The mall is connected to the hotel and makes it so convenient

10

Wendy

Dec 4, 2024

·

Stayed 1 night

Beautiful hotel with gorgeous Egyptian fountain in entry way. Concierge was very helpful getting us a driver for the day to visit museums. Connected to the largest mall I have ever seen in my life.

10

Elizabeth

Nov 5, 2024

·

Stayed 1 night

Great location with an easy Uber ride near the airport

8

Fahed

Sep 10, 2023

·

Stayed 1 night

Hotel connect with big mall . it has many restaurants in hotel . we enjoyed oue stat. It is also nwar from the airport

10

wan chung peter

Feb 3, 2026

·

Stayed 4 nights

This is our first ever trip to Cairo, it’s for my son competition. We picked this hotel due to its location which is close to the venue as well as next to a huge mall which can get all we needed during our trip. The staff is very helpful as we experience jet lagging during our trip and couldn’t rest due to the busy honking sound from the street during early evening and had requested a change in room. Even though the hotel is fully occupied, the staff and supervisors still try their very best to accommodate our needs and we really appreciate their help and service.

8

Lorraine

Mar 2, 2023

·

Stayed 1 night

Beautiful hotel with a great breakfast buffet. All staff friendly and willing to help. Wonderful mall accesible from inside hotel for walking and shopping. Lunch and dinner buffet were also wonderful. Near airport. Loved this hotel (could have softer bed).

6

steven

Nov 1, 2023

·

Stayed 2 nights

Just a mediocre hotel piggybacking off the Intercontinental name. The room was average, we had a few ants that liked to try to be our room mates, but the location attached to Citystars mall does make it better.

10

SAMER

Jan 27, 2024

·

Stayed 2 nights

A little bit noisy area Otherwise excellent hotel, nice property well maintained. Amazing and welcoming staff

10

MAGDY

Aug 4, 2024

·

Stayed 7 nights

Perfect place for leisure and shopping nice and friendly staff safe and quiet place

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Dining

Breakfast and buffets are frequently praised for quality and variety, and Shogun is mentioned positively; however, some guests found restaurant prices high and breakfast service or cleanliness inconsistent.

Related guest reviews

8

AUBOURG

Nov 21, 2024

·

Stayed 8 nights

Hotel de bonne facture, mais avec une isolation phonique déplorable. Les bruits de la rue (klaxons) sont très présents dans la chambre. Piscine très belle mais qui ferme relativement tot (coucher du soleil : 17h actuellement). Heureusement l'espace SPA (Hammam, Sauna, jacuzzi) lui est ouvert jusqu'à 22h. Le prix des restaurant est tres cher sur place, mieux vaut aller diner dans le MAUL (zone commerciale) attenante à l'hôtel. Globalement, l'hôtel est pas trop mal, mais c'est trop cher pour la prestation.

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10

Sylvia

Jun 6, 2023

·

Stayed 3 nights

Great stay. Great food. Great prices.

10

Axel Josef

Nov 9, 2024

·

Stayed 4 nights

Sehr gutes Hotel in new Kairo. Luxus, großer warmer Pool mit Service. Perfektes Frühstück. Spielcasino, direkt neben der größten Mall Kairos. Sehr empfehlenswert

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10

Hugues Albert Michel

Aug 9, 2023

·

Stayed 5 nights

Bel hôtel calme,personnel discret et efficace,petit-déjeuner excellent.Piscine calme et très agréable.Ménage fait tous les jours,mise à disposition de petites bouteilles d'eau dans la chambre chaque jour ainsi qu'au petit-déjeuner. Accès direct d'un grand centre commercial.Facilité de déplacements avec les Uber.Rien à redire,nous sommes ravis de ce séjour au Caire.

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10

Maath

Jun 19, 2024

·

Stayed 2 nights

It was windfall good atmosphere nice restaurant lovely friendly staff all

10

Vincent

Jun 18, 2025

·

Stayed 4 nights

BREAFAST WAS A DIVINE EXPERIENCE

10

Tomomitsu

Mar 8, 2025

·

Stayed 1 night

家族で一泊利用しました。チェックインの際に、帰りのフライト時間を確認して下さり、チェックアウトを過ぎた時間にも関わらず、ギリギリまで追加料金なしで利用させてくれました。エジプト観光で汗をかいたので、シャワーを浴びて帰国できたのは大変助かりました。シャワーの水圧、温度も問題ありません！ 2食付きのプランを利用しましたが、ブュッフェは内容も充実していてとても美味しかったです。

Translate

8

Lorraine

Mar 2, 2023

·

Stayed 1 night

Beautiful hotel with a great breakfast buffet. All staff friendly and willing to help. Wonderful mall accesible from inside hotel for walking and shopping. Lunch and dinner buffet were also wonderful. Near airport. Loved this hotel (could have softer bed).

10

Lamia

Jun 12, 2025

·

Stayed 5 nights

Shogun restaurant was great The interconnected mall was wonderful and has everything although the neighborhood seems shabby But we had a good time The breakfast was good and the staff were attentive and polite

6

Ibrahim

Feb 26, 2025

·

Stayed 3 nights

Loction is excellent to stay specially before travelling back home as you can make shopping from connected mall and close to the airport . This time the didn't like the breakfast buffet services , the level of food selection and cleanliness of the area .

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $343	13 $315	14 $296	15 $254	16 $277	17 $250
18 $252	19 $250	20 $288	21 $288	22 $288	23 $278	24 $277
25 $255	26 $255	27 $276	28 $288	29 $286	30 $273	31 $272

Su	Mo	Tu	We	Th	Fr	Sa
1 $294	2 $298	3 $294	4 $302	5 $304	6 $305	7 $278
8 $282	9 $302	10 $293	11 $304	12 $304	13 $278	14 $278
15 $283	16 $283	17 $282	18 $283	19 $283	20 $293	21 $304
22 $302	23 $302	24 $282	25 $283	26 $304	27 $304	28 $304
29 $304	30 $302

Prices for Intercontinental Cairo Citystars by IHG

Monthly average prices

About this property

Location

Room options

Classic Room, 1 King Bed, Pool View (Ergonomic Flex Space)

Club Suite, 1 King Bed, Accessible, Club

Classic Room, 1 King Bed, Pool Access

Suite, 2 Bedrooms (Residence, Dining)

Suite, 2 Bedrooms, Smoking (Residence, Dining)

Club Room, 2 Twin Beds, Accessible, Club

Premium Room, 2 Twin Beds (Ergonomic Flex Space)

Premium Room

Suite, 1 Twin Bed, Smoking (Diplomatic)

Suite, 1 Twin Bed (Diplomatic, Ergonomic Flex Space)

Classic Room, 1 King Bed

Suite, 1 Bedroom (Ergonomic Flex Space)

Club Suite, 2 Bedrooms, Accessible, Club (Dining, Club Floor)

Suite, 1 Bedroom (Residence, Dining)

Premium Room, 2 Twin Beds

Classic Room, 2 Twin Beds, Pool Access

Business Suite, 1 King Bed (Club)

Classic Room, 2 Twin Beds (Ergonomic Flex Space)

Classic Room

Suite, 1 Bedroom, Smoking (Residence, Dining)

Suite, 1 Bedroom, Pool View

Club Room, 1 King Bed, Accessible, Club

Classic Room, 1 King Bed (Ergonomic Flex Space)

Suite, 1 Bedroom

Club Room, 2 Twin Beds, Accessible, Smoking (Club )

Club Room, 1 King Bed, Accessible, Smoking (Club )

Royal Suite, 1 Twin Bed

Club Suite, 2 Bedrooms, Accessible, Club (Dining, Kitchen)

Suite, 1 Bedroom, Pool View (Ergonomic Flex Space)

Premium Room, 1 King Bed (Ergonomic Flex Space)

Guest reviews of Intercontinental Cairo Citystars by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Intercontinental Cairo Citystars by IHG

Prices for upcoming dates