Select Club at Sandos Playacar All Inclusive - Adults Only Area
From
253 USD
a notte
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From
253 USD
a notte
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono una piscina all'aperto, una vasca idromassaggio e...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Scegli dall'ampia selezione di servizi ricreativi, che includono una piscina all'aperto, una vasca idromassaggio e una sauna.
Servizi per le aziende
Potrai usufruire di una postazione PC, check-in veloce e check-out veloce. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio gratuito.
Ristorazione
Select Club at Sandos Playacar All Inclusive - Adults Only Area include uno snack bar. Rilassati con un drink rinfrescante: troverai un bar sulla spiaggia, un bar a bordo piscina e 6 bar/lounge.
Camere
Rilassati in una delle 276 camere della struttura, complete di minibar con snack e bevande gratuite e TV al plasma. Le camere sono dotate di balcone. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca e doccia separate, set di cortesia gratuiti e bidet.
Posizione
Durante il tuo soggiorno presso Select Club at Sandos Playacar All Inclusive - Adults Only Area a Playa del Carmen (Playacar), sarai a 5 minuti di auto da Quinta Avenida e Piazza centrale.
Nelle vicinanze
Golf Club Playacar(0.7 miglia)
Plaza Paraiso(0.8 miglia)
Voliere di Xaman Ha(0.8 miglia)
Centro Commerciale Paseo del Carmen(0.9 miglia)
Centro Commerciale Centro Maya(0.9 miglia)
Quinta Avenida(1 miglia)
Parco dei Fondatori(1 miglia)
Terminal marittimo di Playa del Carmen(1 miglia)
Portal Maya(1.1 miglia)
Rovine Maya di Playacar(1.2 miglia)
Spiaggia principale di Playa del Carmen(1.2 miglia)
Chabad Playa del Carmen(1.2 miglia)
Mercado Playa del Carmen(1.3 miglia)
3D Museum of Wonders(1.3 miglia)
Museo Frida Kahlo(1.4 miglia)
Aeroporto Internazionale di Cozumel (CZM)(20 miglia)
Aeroporto Internazionale di Cancún (CUN)(39.1 miglia)
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Banco escursioni
Lavanderia a secco
Posizione
Paseo Xaman-Ha Manzana 1 Lote 1, Playacar, Playa del Carmen, Quintana Roo, Messico
Golf Club Playacar (0.7 miglia)
Plaza Paraiso (0.8 miglia)
Voliere di Xaman Ha (0.8 miglia)
Centro Commerciale Paseo del Carmen (0.9 miglia)
Centro Commerciale Centro Maya (0.9 miglia)
Quinta Avenida (1 miglia)
Opzioni camera
5
Select Ocean Front
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
322 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separate
5
Select Superior
Dettagli della camera
1 Letto Matrimoniale Extra Large
2 Letti Matrimoniali Alla Francese
Posti letto: 2
334 ft²
BalconeAria condizionataWi-Fi (gratuito)Vasca da bagno e doccia separate
Recensioni degli ospiti su Select Club at Sandos Playacar All Inclusive - Adults Only Area
7.5
Buono
Sulla base di 1000 recensioni verificate
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Le recensioni di Select Club at Sandos Playacar All Inclusive - Adults Only Area evidenziano una bellissima spiaggia, giardini lussureggianti e, in generale, un personale cordiale, insieme a esperienze alimentari contrastanti e frequenti difficoltà a prenotare i ristoranti, soprattutto senza una pianificazione anticipata.
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Cosa pensano gli ospiti
Le recensioni di Select Club at Sandos Playacar All Inclusive - Adults Only Area evidenziano una bellissima spiaggia, giardini lussureggianti e, in generale, un personale cordiale, insieme a esperienze alimentari contrastanti e frequenti difficoltà a prenotare i ristoranti, soprattutto senza una pianificazione anticipata.
Le camere sono spesso descritte come datate, con aria condizionata debole o scarsa pressione dell'acqua e problemi di manutenzione; interruzioni dell'ascensore e riparazioni lente compaiono in alcuni edifici. Diverse recensioni segnalano interruzioni temporanee dell'acqua e la chiusura di un buffet in seguito a segnalazioni di malanni, oltre a una scarsa comunicazione. L'etichetta "Adults Only Area" può risultare limitante, e gli approcci per la vendita di pacchetti timeshare o trattamenti spa e il servizio a bordo piscina insufficiente frustrano alcuni. Nel complesso, aspettatevi un grande resort con molto da fare, ma la qualità e l'affidabilità variano.
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Servizi
Grande proprietà con diverse piscine, aree spiaggia, attività acquatiche e spettacoli serali; alcuni ospiti notano vantaggi per i membri e una spa decente, anche se i prezzi possono essere alti. Tra i problemi ricorrenti figurano una piccola piscina per soli adulti con personale insufficiente, interruzioni dell'ascensore e – in alcuni soggiorni – interruzioni più ampie dell'erogazione dell'acqua e del buffet.
Recensioni degli ospiti correlate
8
Jonathan M
8 apr 2024
·
Soggiorno di 3 notti
It’s was a fun stay lots of aquatic activities
It’s was a fun stay lots of aquatic activities
8
kevin
17 feb 2023
·
Soggiorno di 10 notti
Rooms where pretty good, restaurants needed to be booked well in advance and where average The all day buffet was sub par. On-site amenities like the spa was great but quite expensive. Property, staff and nightly shows where all fantastic not too mention the beach. No shuttle to and from the resort was kind of annoying.
Rooms where pretty good, restaurants needed to be booked well in advance and where average The all day buffet was sub par. On-site amenities like the spa was great but quite expensive. Property, staff and nightly shows where all fantastic not too mention the beach. No shuttle to and from the resort was kind of annoying.
8
Jeffree
14 mag 2023
·
Soggiorno di 9 notti
The resort is beautiful as is the scenery. The staff is very friendly and professional and do all they can to help. Checkout was easy! Transportation to airport was great! Only bad thing is I think they could clean the adult pool better.
The resort is beautiful as is the scenery. The staff is very friendly and professional and do all they can to help. Checkout was easy! Transportation to airport was great! Only bad thing is I think they could clean the adult pool better.
4
Leslee
22 giu 2025
·
Soggiorno di 3 notti
Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience. We ended up leaving this resort and booking else where.
Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience. We ended up leaving this resort and booking else where.
8
Marion
15 feb 2025
·
Soggiorno di 8 notti
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
10
Joseph James Izworski
18 mar 2025
·
Soggiorno di 9 notti
Great ocean, pool, and overall amenities !
Great ocean, pool, and overall amenities !
8
Libia Irene
12 set 2024
·
Soggiorno di 7 notti
I enjoyed the different type of restaurants. Didn't enjoyed the waiting taking the tram to my destination.
I enjoyed the different type of restaurants. Didn't enjoyed the waiting taking the tram to my destination.
8
teresa
8 mag 2025
·
Soggiorno di 8 notti
Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.
Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.
2
John Robert
20 feb 2025
·
Soggiorno di 8 notti
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
2
Mark
4 mar 2025
·
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
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Pulizia
Molti ospiti hanno trovato le camere e le aree comuni pulite e ben tenute. Altri hanno segnalato odori di muffa o fogna, muffa visibile o arredi usurati e occasionali mancanze, come camere non pulite o corridoi sporchi.
Recensioni degli ospiti correlate
10
Christopher Gerald
24 set 2025
·
Soggiorno di 7 notti
Excellent service, nice clean rooms & resort.
Excellent service, nice clean rooms & resort.
8
Olha
3 feb 2025
·
Soggiorno di 8 notti
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
6
Nikolay L
23 gen 2023
·
Soggiorno di 6 notti
We love the beach that’s the main part for us. Food was normal similar to other hotels. But rooms old needs to be remodeled very old rooms. Our refrigerator was leaking water on the floor. Stairs and hall way to the room always was dirty.
We love the beach that’s the main part for us. Food was normal similar to other hotels. But rooms old needs to be remodeled very old rooms. Our refrigerator was leaking water on the floor. Stairs and hall way to the room always was dirty.
10
Roger
12 set 2024
·
Soggiorno di 7 notti
Plenty restaurants and awesome and friendly staff, spacious and clean
Plenty restaurants and awesome and friendly staff, spacious and clean
4
Alan Heriberto de la Garza
27 nov 2023
·
Soggiorno di 5 notti
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
10
Roger
12 set 2024
·
Soggiorno di 3 notti
Spacious and clean
Spacious and clean
10
Lyana
20 nov 2023
·
Soggiorno di 4 notti
Very nice clean beach at this clean and spacious resort. The room was clean . The food was good and the service was great. Quiet for us which is what we like and entertainment every evening. Appreciated the drinking water in room.
Very nice clean beach at this clean and spacious resort. The room was clean . The food was good and the service was great. Quiet for us which is what we like and entertainment every evening. Appreciated the drinking water in room.
8
Fabian
3 lug 2024
·
Soggiorno di 2 notti
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
4
William
4 nov 2024
·
Soggiorno di 8 notti
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
8
Harold
3 set 2023
·
Soggiorno di 7 notti
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
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Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Camere
Le camere sono spesso descritte come datate, con aria condizionata debole, bassa pressione dell'acqua, rumore proveniente dalle porte comunicanti e vari problemi di manutenzione. Gli aspetti positivi includono letti comodi per alcuni e opzioni con vista sull'oceano, mentre la connessione Wi-Fi in camera può essere inaffidabile o indisponibile.
Recensioni degli ospiti correlate
8
Olha
3 feb 2025
·
Soggiorno di 8 notti
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
8
Marion
15 feb 2025
·
Soggiorno di 8 notti
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
4
Alan Heriberto de la Garza
27 nov 2023
·
Soggiorno di 5 notti
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
First room was awful, bathroom not working, noise from A/C, we requested to change, then, the new room was full of mosquitos, the trim was old and bad maintained, shower ceiling was falling off, grouts were dirty, door had missing screw, floor broken
2
Gabriel Lopes de
5 mar 2023
·
Soggiorno di 7 notti
Subject: Complaint about Wi-Fi Issues During Stay - Request for Refund (Expedia itinerary: 72435917499018) Dears, I am writing to express my disappointment with my recent stay at Sandos Playacar – Select Adult Only. During my stay from February 25th to March 4th (2023), I encountered several issues related to the internet Wi-Fi service, specifically at my room (#1235). Unfortunately, this has affected my work significantly as I had to work from my hotel room. Firstly, I was unable to connect to the Wi-Fi of my room from multiple devices (cell phones, tablets and laptops) during my entire stay (see attached). Despite trying to troubleshoot the problem with the Sandos’ employees, the Wi-Fi did not work at all. As a result, I faced several challenges with my job, including missing deadlines and unable to attend virtual meetings. Secondly, I talked to several employees from the Guest Service and Main Lobby, and they mentioned that the hotel does not provide internet Wi-Fi in the room. This was particularly frustrating as Expedia clearly states that Wi-Fi is offered in all rooms as part of the hotel amenities (see attached). Furthermore, due to the lack of internet in my room, I had no choice but to work in public spaces where the Wi-Fi was available. However, these areas were often loud and filled with noise from TV, loud music and drunken guests. It was challenging to attend calls and work efficiently in such an environment. After talking to several employees, I had a discussion
Subject: Complaint about Wi-Fi Issues During Stay - Request for Refund (Expedia itinerary: 72435917499018) Dears, I am writing to express my disappointment with my recent stay at Sandos Playacar – Select Adult Only. During my stay from February 25th to March 4th (2023), I encountered several issues related to the internet Wi-Fi service, specifically at my room (#1235). Unfortunately, this has affected my work significantly as I had to work from my hotel room. Firstly, I was unable to connect to the Wi-Fi of my room from multiple devices (cell phones, tablets and laptops) during my entire stay (see attached). Despite trying to troubleshoot the problem with the Sandos’ employees, the Wi-Fi did not work at all. As a result, I faced several challenges with my job, including missing deadlines and unable to attend virtual meetings. Secondly, I talked to several employees from the Guest Service and Main Lobby, and they mentioned that the hotel does not provide internet Wi-Fi in the room. This was particularly frustrating as Expedia clearly states that Wi-Fi is offered in all rooms as part of the hotel amenities (see attached). Furthermore, due to the lack of internet in my room, I had no choice but to work in public spaces where the Wi-Fi was available. However, these areas were often loud and filled with noise from TV, loud music and drunken guests. It was challenging to attend calls and work efficiently in such an environment. After talking to several employees, I had a discussion
10
Katie
15 set 2024
·
Soggiorno di 5 notti
Property fantastic! Room maintenance over the years has been a bit sloppy but the room was very clean with a fantastic view. Dining was fantastic as well and it's hard to imagine a more beautiful beach. Staff was very accommodating and friendly and while seemed very appreciative of tips did not treat us any differenly on occasions that we forgot to bring cash for tip. Drinks were fantastic as well. The only real negatives were non working elevators for the duration of our syay in our building(2000 building) and smoking outside of the designated smoking areas was not enforced at all including the resort owned beach area. Being as we are both very sensitive to the smell and the dirtiness of using the sand as an ashtray this was upsetting.
Property fantastic! Room maintenance over the years has been a bit sloppy but the room was very clean with a fantastic view. Dining was fantastic as well and it's hard to imagine a more beautiful beach. Staff was very accommodating and friendly and while seemed very appreciative of tips did not treat us any differenly on occasions that we forgot to bring cash for tip. Drinks were fantastic as well. The only real negatives were non working elevators for the duration of our syay in our building(2000 building) and smoking outside of the designated smoking areas was not enforced at all including the resort owned beach area. Being as we are both very sensitive to the smell and the dirtiness of using the sand as an ashtray this was upsetting.
4
Ryan
9 gen 2024
·
The rooms really needs to refreshing. When I arrived to my room after checking in i noticed the handle to my first floor patio door was broken. The door could not be locked when left me feeling unsecure. When I called to the front desk I was told maintanence would arrive within 30 minutes to fix the door. Two hours later and after noone arrived I was had to walk back to main lobby to speak to a manager Luis who was great to deal with about the issue. He had someone to the room within the 30 minutes of speaking with me. They did not replace the handle, all they did was find a screw that would fit for the handle that would at least allow it to lock. Also there was an issue with the electrical breaker panel in the room. Something in the room caused the breaker to trip and would not reset. Again I called to get maintanence to the room to take care of the issue. It took them 45 minutes to get to the room but i had to leave while they were checking out the issue becasue of dinner reservations I made off the resort. Thankfully that was corrected when I returned. Due to these issues i request a change of room. The room i changed to was a second floor room but also had the patio handle broken. The food on the resort was quite bad especially the buffet. Luckily there was an omelett making station at the breakfast buffet in the lobby building for breakfast but I was to go off the resort for every other meal. We paid for an adults only area but it certainly was not an adults only area.
The rooms really needs to refreshing. When I arrived to my room after checking in i noticed the handle to my first floor patio door was broken. The door could not be locked when left me feeling unsecure. When I called to the front desk I was told maintanence would arrive within 30 minutes to fix the door. Two hours later and after noone arrived I was had to walk back to main lobby to speak to a manager Luis who was great to deal with about the issue. He had someone to the room within the 30 minutes of speaking with me. They did not replace the handle, all they did was find a screw that would fit for the handle that would at least allow it to lock. Also there was an issue with the electrical breaker panel in the room. Something in the room caused the breaker to trip and would not reset. Again I called to get maintanence to the room to take care of the issue. It took them 45 minutes to get to the room but i had to leave while they were checking out the issue becasue of dinner reservations I made off the resort. Thankfully that was corrected when I returned. Due to these issues i request a change of room. The room i changed to was a second floor room but also had the patio handle broken. The food on the resort was quite bad especially the buffet. Luckily there was an omelett making station at the breakfast buffet in the lobby building for breakfast but I was to go off the resort for every other meal. We paid for an adults only area but it certainly was not an adults only area.
6
Robert Mark
18 mag 2024
·
Soggiorno di 7 notti
The rooms definitely need major overhauling including the HVAC systems.
The rooms definitely need major overhauling including the HVAC systems.
10
Edward
27 lug 2025
·
Soggiorno di 5 notti
Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.
Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.
4
Burke
16 feb 2025
·
Soggiorno di 7 notti
The good: the beach is one of the best in this side of Mexico. Staff are great. Wildlife all over. Great coffee bar and taco shop. Lush grounds. The bad: all adult side rooms have a shared interior door with neighbour. Can hear all coughs, conversations, tv, and things left to your imagination. A/C is old and weak. Loud as heck too. Asked for a quiet room for 40th anniversary. Got a patio at the main garbage. Literally on the same level no break, walk out to the garbage. When we were funneled to the reception 'not time share' desk we were told we were upgraded. Literally a normal standard room, why lie? The terrible: 3 of the 4 of us got food poisoning. We have lived in Africa and Asia, been all over Mexico. We don't have weak stomachs. One person twice. A wedding party with 60 people, 40 the same. I think it was the water jug water or the main buffet. People kept coming to reception complaining about being sick.
The good: the beach is one of the best in this side of Mexico. Staff are great. Wildlife all over. Great coffee bar and taco shop. Lush grounds. The bad: all adult side rooms have a shared interior door with neighbour. Can hear all coughs, conversations, tv, and things left to your imagination. A/C is old and weak. Loud as heck too. Asked for a quiet room for 40th anniversary. Got a patio at the main garbage. Literally on the same level no break, walk out to the garbage. When we were funneled to the reception 'not time share' desk we were told we were upgraded. Literally a normal standard room, why lie? The terrible: 3 of the 4 of us got food poisoning. We have lived in Africa and Asia, been all over Mexico. We don't have weak stomachs. One person twice. A wedding party with 60 people, 40 the same. I think it was the water jug water or the main buffet. People kept coming to reception complaining about being sick.
6
Thomas
5 dic 2022
·
Soggiorno di 19.330 notti
No wifi in our room our whole week.
No wifi in our room our whole week.
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Servizio
Il personale è ampiamente lodato per la sua cordialità e disponibilità, con concierge eccezionali e team attenti. Gli aspetti negativi includono insistenti proposte di timeshare o trattamenti spa, servizio a bordo piscina lento o limitato, check-in e risoluzione dei problemi incoerenti e scarsa comunicazione durante le interruzioni.
Recensioni degli ospiti correlate
10
Christopher Gerald
24 set 2025
·
Soggiorno di 7 notti
Excellent service, nice clean rooms & resort.
Excellent service, nice clean rooms & resort.
8
Christine M
6 apr 2023
·
Soggiorno di 5 notti
The process of check in was long and they had only1 person checking in then wanted to sell me on a time share all after a very long travel day
The process of check in was long and they had only1 person checking in then wanted to sell me on a time share all after a very long travel day
6
Adrian
25 mar 2025
·
Soggiorno di 9 notti
I loved the staff. Cici at the pool. April, Alan Alex Carlos. I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage. I would not rush back.
I loved the staff. Cici at the pool. April, Alan Alex Carlos. I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage. I would not rush back.
8
Tamara
14 nov 2025
·
Soggiorno di 7 notti
Staff was helpful and nice, food was excellent
Staff was helpful and nice, food was excellent
4
William
4 nov 2024
·
Soggiorno di 8 notti
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
My husband and I have stayed at Sandos several times over the years since 2007, sometimes twice/year & this was by far the most disappointing. We booked 2 rooms each with a king bed. At check-in we were told the rooms we booked were not available. The (kid) behind the counter said they only had 2 rooms with double beds. My husband showed him our booking details & itinerary, but he said it "didn\'t matter", that they don\'t have those rooms available and if we wanted, we could try to find rooms with king beds somewhere that could accommodate the four of us! Are you kidding me?! We booked and paid for these rooms for 8 nights - which he obviously knew. He looked at us, smirked and asked if we wanted to take what they had. Obviously, we were tired and not in the mood for his game, so we took "what they had". When we got to our rooms we were "hit" with the most disgusting smell of mold and sewer. I immediately felt sick. There was black mold all around the bathroom & the shower door, floor, corners and ceiling; paint & caulking were peeling; the sliding glass door was disgusting with dirt, mold and something else I couldn\'t define. I didn\'t want to touch anything or be in there any longer than I had to. There is much more disappointing information to share but I am running out of character space. All I MUST say is DO NOT WASTE YOUR MONEY! Daytime entertainment was raunchy, food was ok. Staff rude
10
Perla
18 apr 2023
·
We had an amazing time at Sandos. This resort by far has exceeded my expectations. The room were clean and comfortable. Every staff member I encountered from the front desk to shuttle drivers to bar/restaurant staff to cleaning crew were beyond helpful and pleasant to deal with. Especially Alma and Eder they went above and beyond to accommodate our large group. I have never received such amazing treatment from a resort. Muchas Gracias Alma y Eder por sus detalles!!! Se les aprecia!
We had an amazing time at Sandos. This resort by far has exceeded my expectations. The room were clean and comfortable. Every staff member I encountered from the front desk to shuttle drivers to bar/restaurant staff to cleaning crew were beyond helpful and pleasant to deal with. Especially Alma and Eder they went above and beyond to accommodate our large group. I have never received such amazing treatment from a resort. Muchas Gracias Alma y Eder por sus detalles!!! Se les aprecia!
4
Juan
30 gen 2023
·
Soggiorno di 4 notti
Property is overall good staff at restaurants is humble and always ready staff at the costumer service an front desk the worst ever incompetent and unprofessional unable to solved the issues related with your stay and others. Time share hienaS
Property is overall good staff at restaurants is humble and always ready staff at the costumer service an front desk the worst ever incompetent and unprofessional unable to solved the issues related with your stay and others. Time share hienaS
2
Mark
4 mar 2025
·
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.
8
Harold
3 set 2023
·
Soggiorno di 7 notti
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
Stayed at this property 3 years ago and staff, facility, and dining was all just as listed on the site. This year nothing was true as far as the information available. The room went days without being cleaned. Upgraded domestic drinks were not available. For that matter, beer in cans, you had to practically beg for. One bar that served near the pool made me very uncomfortable to even go to. I went at one time and they told me they were closed, yet kept serving other guests. I was not out of control or being impolite so I am not sure where that attitude was coming from. The bartenders would laugh when I would try to order. Would try to tip as much as possible and was told on numerous occasions that the tip was not enough. In my opinion, any tip is better than none. Was very disappointed in this vacation when compared to my previous experience at this same resort. The beach was beautiful just as it was before but I felt like we were on continuous watch my the facility security patrol. They were continously on people for smoking and bringing their kids to the adult only beach, but would allow complete strangers selling on the private beach that they didn't even know. With men in army uniform patrolling the beach with AK 47s I wasn't feeling to safe at this point either. The grounds on Sandos is way overgrown and not maintained as neat as it was the first time. No lighting in the walkways at night to feel safe even walking around the grounds. The family section and the.....
10
BRUCE Wayne
28 ott 2025
·
Soggiorno di 7 notti
All the staff were friendly. We've been there at least 10 times and noticed an improvement in staff. Our conceriege Samantha was especially helpful. She made reservations for all the restaurants when we checked in. She texted us during our stay to make certain all was good.
All the staff were friendly. We've been there at least 10 times and noticed an improvement in staff. Our conceriege Samantha was especially helpful. She made reservations for all the restaurants when we checked in. She texted us during our stay to make certain all was good.
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Posizione
Posizione fronte spiaggia con una bellissima spiaggia balneabile; l'area Select Club si trova vicino all'acqua e 5th Avenue è facilmente raggiungibile. La proprietà è estesa, quindi vengono utilizzati tram o golf cart che possono comportare attese.
Recensioni degli ospiti correlate
10
Trendafil
21 nov 2023
·
Soggiorno di 7 notti
We spent a week at Sandos and everything went perfectly. Adults only part is close to the beach and other amenities. There is a golf cart transportation if you want to go around.
We spent a week at Sandos and everything went perfectly. Adults only part is close to the beach and other amenities. There is a golf cart transportation if you want to go around.
8
Olha
3 feb 2025
·
Soggiorno di 8 notti
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
Location is excellent, beach is excellent, food was good, alcohol and coffee was terrible except one bar, room outdated but clean and comfortable, shower outdated and very slow, but clean. Overall liked and will come back another year.
10
mitchell m
1 gen 2025
·
Soggiorno di 10 notti
This is a great motel for the price. It is clean, good restaurants, clean pools. You don’t have to fight for chairs. Our favorite restaurants were the Italian and the Asian. We were hesitant to go to the Asian, but liked it. The beach is wonderful. Very little seaweed. We have been to a number of hotels in Mexico over the last 25 years. This is a good motel and we will be back. Maria by the adults only pool is really helpful. Carlo made it fun with his activities by the pool.
This is a great motel for the price. It is clean, good restaurants, clean pools. You don’t have to fight for chairs. Our favorite restaurants were the Italian and the Asian. We were hesitant to go to the Asian, but liked it. The beach is wonderful. Very little seaweed. We have been to a number of hotels in Mexico over the last 25 years. This is a good motel and we will be back. Maria by the adults only pool is really helpful. Carlo made it fun with his activities by the pool.
6
Rebekah
28 nov 2023
·
Soggiorno di 6 notti
The grounds of this resort are beautiful. It's a massive property full of tropical jungle and the beach is spectacular. The rooms are dated and the food is average. But the beach makes up for it.
The grounds of this resort are beautiful. It's a massive property full of tropical jungle and the beach is spectacular. The rooms are dated and the food is average. But the beach makes up for it.
8
James
14 feb 2023
·
Soggiorno di 7 notti
We loved the foliage and stonework for the walking paths on the property. Highly recommend getting a beachfront room in the Adult Select area. The beach had open sand, shade from the many palm trees and plenty of lounge chairs. My husband likes to stay on the beach longer than I do, but I was able to relax on our balcony and still enjoy the beach sights and sounds from the balcony. We were also impressed with the quality of the nightly entertainment. Very happy that we selected this property!
We loved the foliage and stonework for the walking paths on the property. Highly recommend getting a beachfront room in the Adult Select area. The beach had open sand, shade from the many palm trees and plenty of lounge chairs. My husband likes to stay on the beach longer than I do, but I was able to relax on our balcony and still enjoy the beach sights and sounds from the balcony. We were also impressed with the quality of the nightly entertainment. Very happy that we selected this property!
6
Heyab
23 feb 2023
·
Pros: staff is very friendly and helpful, food options, pools, water sports, beach front, spa, 5th Ave close by (definitely visit), and access to other Sandos resorts (closest one is 20mins Sandos caracol) Con: rooms are outdated, beach is full of seaweed, getting reservation for the restaurants is almost impossible (tip: try to make reservation for the remaining of your stay as soon as you check in!), their partner transportation company is seek and go and they are HORRIBLE, better off taking a taxi! the hotel will not take responsibility for the transportation service even though you pay the hotel for the service.
Pros: staff is very friendly and helpful, food options, pools, water sports, beach front, spa, 5th Ave close by (definitely visit), and access to other Sandos resorts (closest one is 20mins Sandos caracol) Con: rooms are outdated, beach is full of seaweed, getting reservation for the restaurants is almost impossible (tip: try to make reservation for the remaining of your stay as soon as you check in!), their partner transportation company is seek and go and they are HORRIBLE, better off taking a taxi! the hotel will not take responsibility for the transportation service even though you pay the hotel for the service.
10
Brook D.
15 gen 2023
·
Soggiorno di 3 notti
I loved where my room was. Location was central & so close to the water!
I loved where my room was. Location was central & so close to the water!
10
Joseph James Izworski
18 mar 2025
·
Soggiorno di 9 notti
Great ocean, pool, and overall amenities !
Great ocean, pool, and overall amenities !
10
Vladimir
5 gen 2023
·
Soggiorno di 19.360 notti
We had a great time there. The property is large and not crowded, very well maintained, beautifully landscaped. We stayed in adults only area. It is very close to beach. Every room has a balcony or a patio. Beach area is not crowded. The family area with kids's waterpark is at the other side of the resort's beach.We did not go to restaurants even though the reservations were available. We were very happy with selection of food in buffet. And for the New year celebration they had a feast there.Perfect! thank you so much to the all hard working people of this resort.
We had a great time there. The property is large and not crowded, very well maintained, beautifully landscaped. We stayed in adults only area. It is very close to beach. Every room has a balcony or a patio. Beach area is not crowded. The family area with kids's waterpark is at the other side of the resort's beach.We did not go to restaurants even though the reservations were available. We were very happy with selection of food in buffet. And for the New year celebration they had a feast there.Perfect! thank you so much to the all hard working people of this resort.
10
Angel Contreras
11 apr 2023
·
El hotel es grande para dar paseos y tiene muchos restaurantes pero lo mejor es su playa es HERMOSA, además de tener una excelente atención al cliente
El hotel es grande para dar paseos y tiene muchos restaurantes pero lo mejor es su playa es HERMOSA, además de tener una excelente atención al cliente
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Ristorazione
La qualità del cibo varia da eccellente a mediocre a seconda del locale, e l'alcol può sembrare annacquato; i ristoranti italiano e messicano ricevono elogi mentre altri deludono. Un reclamo ricorrente è la difficoltà a prenotare i ristoranti senza prenotare con giorni di anticipo, e diverse recensioni citano la chiusura temporanea di un buffet e segnalazioni di malanni.
Recensioni degli ospiti correlate
2
Joseph
27 feb 2025
·
Soggiorno di 7 notti
We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!
We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!
10
James
27 mar 2025
·
Soggiorno di 7 notti
I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.
I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.
8
Marion
15 feb 2025
·
Soggiorno di 8 notti
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
8
Tamara
14 nov 2025
·
Soggiorno di 7 notti
Staff was helpful and nice, food was excellent
Staff was helpful and nice, food was excellent
8
Fabian
3 lug 2024
·
Soggiorno di 2 notti
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
Very clean, friendly staff, huge buffet and great food. Beach area super nice. Only thing I wouldn’t give 5 stars is because the pool close very early and theres no bar/bar waitress around after 6pm in the pool and beach area. Which makes the area very boring. Also keep in mind in the summer (busy season) the restaurants are all reserved 3/4 days ahead. So if you don’t reserve them your only option would be the buffet (great food).
6
Anas
30 ott 2025
·
Soggiorno di 3 notti
The room has smell there’s no reservation available in the restaurants and u have to book it 2 days a head to find a reservation
The room has smell there’s no reservation available in the restaurants and u have to book it 2 days a head to find a reservation
6
Anna Lee
23 ott 2023
·
Soggiorno di 7 notti
It was hard to get into the restaurants. It took us three nights to even be able to get a reservation.
It was hard to get into the restaurants. It took us three nights to even be able to get a reservation.
2
John Robert
20 feb 2025
·
Soggiorno di 8 notti
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
2
Lori
28 feb 2025
·
Soggiorno di 10 notti
Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!
Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!
4
michael
9 set 2024
·
Soggiorno di 7 notti
So you have to make reservations to all the restaurants except the buffet which wouldn’t be an issue but there was no opening to any of the restaurants even though you go and see 15 plus tables open . You have to call a manger or guest service in order to get on the reservation I even tried to reserve a day ahead and no opening
So you have to make reservations to all the restaurants except the buffet which wouldn’t be an issue but there was no opening to any of the restaurants even though you go and see 15 plus tables open . You have to call a manger or guest service in order to get on the reservation I even tried to reserve a day ahead and no opening
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10
CLAUDIO
15 dic 2023
·
Soggiorno di 4 notti
Excelente hotel
Excelente hotel
4
Kevin
17 giu 2026
·
Soggiorno di 5 notti
This hotel is very dated and in need of modernisation, especially the rooms. Our first room was ground floor and the balcony sliding door wouldn’t lock. It was fixed with a couple of wood screws by maintenance. Looks like it had been done many times in the past. Night 2 at 3AM water started coming through the roof in the bathroom. ( not clean water either).Tried calling reception and guest services but no answer Called room service and eventually got through to someone and asked them to contact maintenance. Maintenance eventually came and couldn’t do anything and I was advised someone would call me at 8 am. Well guess what. No call. Tried calling room service and guest services and guess what. No answer. Had to go to the main reception which is a good 15 minutes walk away. Was told that we would have to move room and a new room would be ready in half an hour and go to guest services when we were packed up. Went to them and was then informed that their protocol was to issue new rooms after mid day. After requesting a manager I was told he wasn’t available. After about 30 minutes of refusing to accept that and explaining we had been awake since 3 am and we were very tired and in need of of a shower etc a room was issued to me. I was emptying the 2 buckets of water dripping through the ceiling every hour or so from 3AM. I realise this could happen anywhere but just getting hold of anyone at 3 AM was a nightmare. I would definitely not use Sandos hotel again.
This hotel is very dated and in need of modernisation, especially the rooms. Our first room was ground floor and the balcony sliding door wouldn’t lock. It was fixed with a couple of wood screws by maintenance. Looks like it had been done many times in the past. Night 2 at 3AM water started coming through the roof in the bathroom. ( not clean water either).Tried calling reception and guest services but no answer Called room service and eventually got through to someone and asked them to contact maintenance. Maintenance eventually came and couldn’t do anything and I was advised someone would call me at 8 am. Well guess what. No call. Tried calling room service and guest services and guess what. No answer. Had to go to the main reception which is a good 15 minutes walk away. Was told that we would have to move room and a new room would be ready in half an hour and go to guest services when we were packed up. Went to them and was then informed that their protocol was to issue new rooms after mid day. After requesting a manager I was told he wasn’t available. After about 30 minutes of refusing to accept that and explaining we had been awake since 3 am and we were very tired and in need of of a shower etc a room was issued to me. I was emptying the 2 buckets of water dripping through the ceiling every hour or so from 3AM. I realise this could happen anywhere but just getting hold of anyone at 3 AM was a nightmare. I would definitely not use Sandos hotel again.
10
Christopher
7 giu 2026
·
Soggiorno di 3 notti
Everything was excellent. Would go back again.
Everything was excellent. Would go back again.
10
Edward
28 apr 2026
·
Soggiorno di 3 notti
Everything was perfect from check in where we were greeted by guest experience team Melisa,Mar,Majo and Zyanya- they helped us get an oceanfront room upgrade and proceeded to help us with dinner reservations. The property is spectacular, the room was clean and comfortable, the pools were just perfect and the food was exceptional. I would highly recommend this property and we will be back!
Everything was perfect from check in where we were greeted by guest experience team Melisa,Mar,Majo and Zyanya- they helped us get an oceanfront room upgrade and proceeded to help us with dinner reservations. The property is spectacular, the room was clean and comfortable, the pools were just perfect and the food was exceptional. I would highly recommend this property and we will be back!
10
Cecil Eugene
26 apr 2026
·
Soggiorno di 6 notti
Great clean rooms, wonderful walkways, great restaurants, friendly people ready to help you. Pool was great! Beach was great! Wonderful place to vacation! Zyanda ( one of the staff) was soooo helpful and answered all our questions.
Great clean rooms, wonderful walkways, great restaurants, friendly people ready to help you. Pool was great! Beach was great! Wonderful place to vacation! Zyanda ( one of the staff) was soooo helpful and answered all our questions.
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:30
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
novembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
dicembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: NO DATA
- 2026-11-23: NO DATA
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: NO DATA
- 2026-11-29: 267.57208447402957USD
- 2026-11-30: 267.57208447402957USD
- 2026-12-01: 268.004395211792USD
- 2026-12-02: 255.5903075679779USD
- 2026-12-03: 283.9664489045715USD
- 2026-12-04: 255.5903075679779USD
- 2026-12-05: 277.5569013661957USD
- 2026-12-06: 277.5569013661957USD
- 2026-12-07: 255.5903075679779USD
- 2026-12-08: 256.0028515878296USD
- 2026-12-09: 291.53563828613284USD
- 2026-12-10: 292.0074824597168USD
- 2026-12-11: 291.53563828613284USD
- 2026-12-12: 267.57208447402957USD
- 2026-12-13: 277.5569013661957USD
- 2026-12-14: 277.5569013661957USD
- 2026-12-15: 308.16299764694213USD
- 2026-12-16: 289.93414721237184USD
- 2026-12-17: 255.5903075679779USD
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: NO DATA
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 336.47082184188844USD
- 2027-01-04: 311.5122703297424USD
- 2027-01-05: 346.3644426678467USD
- 2027-01-06: 294.8849446144104USD
- 2027-01-07: 301.55532871551515USD
- 2027-01-08: 265.575124460144USD
- 2027-01-09: 278.5658955847931USD
- 2027-01-10: 278.5658955847931USD
- 2027-01-11: 299.45972016220094USD
- 2027-01-12: 278.5658955847931USD
- 2027-01-13: 279.0058102004242USD
- 2027-01-14: 278.5658955847931USD
Questa struttura offre il servizio di trasferimento dall'aeroporto (potrebbero essere previsti supplementi). Per usufruirne, prima della partenza occorre comunicare alla struttura i dettagli relativi all'arrivo, utilizzando i recapiti indicati nella conferma ricevuta in seguito alla prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
Ti verrà richiesto di pagare la seguente cauzione completamente rimborsabile.
A damage deposit of MXN 5000 will be collected before check-in.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo potrebbero essere richiesti un documento di identità comprensivo di fotografia e una carta di credito per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- La struttura è dotata di un rilevatore di monossido di carbonio, un estintore antincendio e un rilevatore di fumo
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Per i soggiorni che comprendono il 31 dicembre, nel prezzo totale indicato è compreso il costo del Cenone di gala dell'ultimo dell'anno.
- I bambini sotto i 18 anni non sono ammessi in questa struttura per soli adulti.
- Nelle camere della struttura sono ammessi solo gli ospiti registrati.
- È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
- Navetta per l'aeroporto: 2100 MXN a persona (solo andata)
- Il check-out posticipato è a pagamento e soggetto a disponibilità
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Banco escursioni
Lavanderia a secco
Servizi
Banco escursioni
Lavanderia a secco
Cambio valuta
Cassetta di sicurezza
Sportello bancomat
Deposito bagagli
Zona fumatori
Lavanderia self-service
24-Hour Front Desk
Concierge Services
Informazioni generali
Ristorante
Camere non fumatori
Sauna
Massaggi
Solarium
SPA e centro benessere
Barbiere/Estetista
Per soli adulti
Beach Sun Loungers
Snack Bar/Deli
Attività
Piscina
Spiaggia privata
Giardino
Campo da golf (nelle vicinanze)
Spiaggia - nelle vicinanze
Biliardo
Piscina scoperta
Musica dal vivo
Evening Entertainment
Ping pong
Terrazza
Fitness Center (nearby)
Parcheggio
Parcheggio
Navetta da/Per aeroporto
Parcheggio gratuito
Parking Onsite
Internet
Wi-fi gratuito