Name: Hotel Santa Cruz
Address: Avenida Presidente Juarez, Tlalnepantla de Baz, State of Mexico, Mexico, Tlalnepantla de Baz, State of Mexico, Mexico
Rating: 7.33

Guest reviews

7.3

Good

Based on 279 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Hotel Santa Cruz, guests describe a budget-friendly, generally clean stay with basic rooms, while repeatedly noting inconsistent service ranging from kind and efficient staff to frustrating experiences with rude reception and reservations not being honored.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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6

Marcos

Jan 25, 2026

·

Stayed 5 nights

Will appreciate if staff on desck and kitchen, will be more friendly, house keeping 100%👌 we love it!

10

Victor

Nov 12, 2025

·

Stayed 3 nights

Todo excelente

2

Mayra

Jan 25, 2025

·

Stayed 7 nights

Very bad property. Bad personal. Dirty and personal - Housekeeping touch my belongs and stole items and I request to talk to the manager and front desk never contact me with the manager. All of them are the sesame thing DON'T RECOMMEND THAT HOTEL. I abandoned the hotel today January 23th, 2025 and move to another hotel. They touch and stole my belongs when I was in hospital for surgeries. Very disappointed 😞☹️

6

CRISTIAN

Dec 11, 2024

·

Stayed 4 nights

No

10

Pedro

Dec 10, 2024

·

Stayed 1 night

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Avenida Presidente Juarez, Tlalnepantla de Baz, State of Mexico, Mexico

Location

Located in Tlalnepantla de Baz, Hotel Santa Cruz is within a 15-minute drive of Basilica of Our Lady of Guadalupe and Angel of Independence Monument. This hotel is 8.6 mi (13.8 km) from Paseo de la Reforma and 9.5 mi (15.3 km) from Palacio de Bellas Artes.

Mundo E Shopping Center(2 miles)

Plaza Satelite Shopping Center(2.8 miles)

Mexico City Arena(3.1 miles)

IMSS Lomas Verdes Mexico DF(4.2 miles)

Naucalli Park(4.5 miles)

Toreo Parque Central(6.6 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 20:00

Before 13:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site, although it is limited.

Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee, approximately MXN 65 to 90 for adults and children.

No pets and no service animals are allowed at this property.

Check-in is from 2:00 PM until 8:00 PM, and check-out is until 1:00 PM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

The property offers step-free entrances and wheelchair-accessible facilities in public areas and rooms.

Hotel Santa Cruz is located in Tlalnepantla de Baz, within a 15-minute drive of the Basilica of Our Lady of Guadalupe and the Angel of Independence Monument. It is approximately 8.6 miles from Paseo de la Reforma and 9.5 miles from Palacio de Bellas Artes.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Hotel Santa Cruz

Amenities

Property description

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Guest reviews